3 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

비스타 케이 리조트 바이 카시올라 베이케이션 홈즈 여행 후기

3.5 out of 5
비스타 케이 리조트 바이 카시올라 베이케이션 홈즈
4874 Cayview Ave, Orlando, FL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 168개 이용 후기 중 96개" "
평점 8 - 좋아요. 168개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 168개 이용 후기 중 12개" "
평점 4 - 별로예요. 168개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 168개 이용 후기 중 8개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

youngmin 님, korea seoul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
위치,청결 등등 모든것이 만족
전체적으로 대단히 만족 했습니다. 다만...매일 타올교체와 청소에 대한것은 별도의 비용이 청구 되는것이 족ㅁ 아쉬웠습니다. 타올교체 : $25/1회당 청소 : $50/1회당 상기 사항에 대하여 출발 3일전 메일을 받고 알았고...현지 도착후 확인결과 요금을 알았습니다. 호텔 예약시 본 내용을 공지하여 주시면 도움이 될것 입니다. 인근 500m 내에 대형 마켓인 PUBLIX가 있어서 매우 유용 했습니다.

6/10 - 괜찮아요

James

Stayed at Vista five times. The property is great, the owner is the unit was ehhh. It certainly needs work
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Kenneth

2023년 10월에 9박 숙박함

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 6월에 7박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Deanna

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the pool area and the walking path around the lake. Like the parking accessibililty and the grocery store right across the street. Loved how much space there was in the unit and the patio. Didn't like that the tub in the bathroom didn't drain and the floors could have been cleaner. Didn't like we couldn't bring our own beverages down to the pool area.
2023년 2월에 7박 숙박함

10/10 - 훌륭해요

Ramil

2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Rosely

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was a home away from home. my family felt comfortable. spacious townhome, everything so well maintain, orgazined. kitchen had absolutely everything i needed. the beds were so comfortable. i will definately return there.
2022년 5월에 2박 숙박함

8/10 - 좋아요

Stacy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was lovely, but i do wish i was on the 4th floor. The walls were kinda thin so we heard our neighbors above us onnthe 3rd floor. The living space was spectacular, and we will definitely use again in the future. ****.5 stars
2022년 3월에 4박 숙박함

10/10 - 훌륭해요

Kathryn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing! We plan to come back.
2022년 3월에 4박 숙박함

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall we had a fine stay. Biggest disappointment was that we paid for a lake view and got a view of a parking lot. We mentioned it, but was told, that is too bad.
2022년 3월에 6박 숙박함

8/10 - 좋아요

Jenny

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was beautiful. The master bed was a little uncomfortable. Pool was great, there was a welcome gift and information. All information was received ahead of time and that made the whole checkin process seamless.
2022년 2월에 6박 숙박함

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The check-in process was and awful experience. We drove from Kentucky so we were tired and wanted to get to our room and get settled ASAP. We received the gate and door codes prior to arrival so we anticipated an easy check-in. WRONG! The door code didn't work so I went to the club house since it was still open. I was told by their staff that they didnt own or manage the building we were staying. Was not the best thing to be told. So I called the number in our email and got an answering service. It was not even 5pm. The lady on the other end of the line couldn't pay attention and kept asking me the same questions over and over. I was told somebody would call us back. Didn't happen. I sent an email and finally got a response with the correct door code. Had this been later in the evening I'm not sure what our response time would have been. The room was clean and cozy, but had a strong bleach/chemical smell. The master bedroom mattress was like a slab of concrete. This was disappointing since I had read the reviews about this being an issue and the responses said it was corrected?? The location was safe, quiet, and centrally located which was a redeeming quality. Ive stayed at worse, but Ive stayed at better. If I had to do it over then I would have just stayed at a nice hotel in the area.
2022년 2월에 5박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable and convenient. Very local to highways and restaurants. I just didn’t notice the home was 3 stories. It wasn’t the easiest with twin toddlers lol. But aside from that, which was my fault for not reading the description, the place was great and we loved our stay there and had no complaints at all!
2022년 2월에 2박 숙박함

8/10 - 좋아요

Marco

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar muy tranquilo y seguro. La unidad muy bien solo nos falló el aire acondicionado la última noche, pero todo lo demás muy bien
2022년 2월에 4박 숙박함

10/10 - 훌륭해요

Kathleen

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for the Convention Center or theme parks. Safe and clean
2022년 2월에 3박 숙박함

2/10 - 너무 별로예요

Tab

가족 여행
좋아요: 청결 상태, 객실의 편안함
Needs. Enter customer service
The resort is beautiful but the customer service was terrible. We tried calling twice for assistance and both time could not understand the rep. We advised that her line sounded very muddled and low and background noise but she didn’t try to speak louder or adjust anything. Just a terrible check-on process.
2022년 1월에 1박 숙박함
답변 제공: Nicole- guest relations manager. 님, 2022년 1월 24일
Hello, We are very sorry to hear that you had this experience with us. We would love the opportunity to review this with the correct team member as a training opportunity. We kindly ask that you email us at info@casiola.com with you full name and property address so we can look further into this for you. Thank you and again we are very sorry!

2/10 - 너무 별로예요

Christina

가족 여행
We booked with this property and we were on our way there only to receive an email saying they could not accommodate us because it was a same day booking which we had already paid for. Horrible service no one would answer the phone
2022년 1월에 2박 숙박함
답변 제공: Casiola Vacation Homes. 님, 2022년 1월 24일
We are very sorry to hear that, it appears the units were not available and didn't have anything to accommodate you. I do see that we were in touch with Expedia and they were able to provide you with a full refund. Again, we are very sorry to hear about this experience.

6/10 - 괜찮아요

HECTOR 님, gainesville

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No great communication about how to get information about my reservation and one bed was broken.
2021년 12월에 1박 숙박함
답변 제공: Casiola Vacation Homes. 님, 2022년 1월 24일
Thank you for letting us know. We will certainly use this as a training opportunity with our team. We are very sorry to hear you had this issue during your stay.

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We signed up to stay at Vista Cay, but did not receive a rental at that location. We were switched to a location 20 minutes away without notice or any sort of communication about the switch. Vista Cay was selected for its nearness to the convention center and Sea World. The location provided was much farther away requiring significant driving. It was also in a complex that is still under construction, which is not what we signed up for.
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Latonia

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice size and cleanliness
2021년 9월에 7박 숙박함

6/10 - 괜찮아요

Whitney

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Small cracks in the walls
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Erica Lanette

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Need to take this property of your listing. Cleaning and presentation was not acceptable! Was not cleaned throughly and didn’t take accountability
2021년 9월에 3박 숙박함

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bastante bien, el apartamento estaba muy bien equipado. Solamente algunas bombillas quemadas y algunos platos y cubiertos sucios. Después de eso, todo muy bien!
2021년 9월에 4박 숙박함

10/10 - 훌륭해요

rodney

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property felt like a home setting, had everything you would need. However we found roaches in the kitchen cabinets
2021년 8월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Properly was clean and had everything we wanted the only problem was the apartments weren’t sound proof. Since it wasn’t, one night the occupants on the flat below us seemed to have had a party until around 4am and we couldn’t sleep. Other than that the place is very peaceful and I’d stay again.
2021년 8월에 7박 숙박함

8/10 - 좋아요

Wayne

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great location, convenient to attraction parks and restaurants.
2021년 8월에 2박 숙박함

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

Les

2021년 7월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was convenient to Universal and downtown International Drive and Disney and the outlets were not to far either
2021년 7월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The unit perfectly suited our needs.
2021년 7월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태
2021년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
I would like to preface this by saying this review is strictly on the customer service experienced from the Casiola team as we never actually stayed at the property. We contacted this property on June 30th requesting a cancellation and full refund due to a sudden family issue that required one of our party being hospitalized. We understood the cancellation policy but asked for a courtesy due to our circumstances, which the hotel agreed to. However since then, we have had to contact the hotel several times to follow up on our refund. We were in email and phone contact with several members of the Casiola team such as Joycemilit, Nicole and Ashley and constantly redirected to contact Expedia for our refund. This resulted in literal hours of queue time waiting for Expedia agents to contact us to only then be informed the HOTEL denied our refund. Clearly, there is a fundamental lack of communication between the team members at Casiola. Imagine being in and out of hospitals and having to personally call in all the time to follow up. It is now 2 weeks since we originally contacted the property and we have yet to see a refund or even on a more basic level, have someone from the team follow up with us. We are repeat guests of the Vista Cay Resort (managed by Casiola) and the inattentiveness of the staff as well as the inability to provide customer service in this situation and go above and beyond to assist us on this matter has terribly soured our experience of this property.
2021년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The vacation home (more accurately described as a condo unit) was beautiful and I'm open to staying there again in the future. However, I was very surprised to find out after my reservation was confirmed that the location was actually 25 minutes away from my destination. We stayed within the Storey Lake condos in Kissimmee and not at Vista Cay in Orlando, as listed. While it was beautiful, I could see this being an inconvenience to other travelers as well. The advertisement should really be amended to reflect the location as varying between Kissimmee/Orlando and being dependent upon the availability of Casiola Vacation Homes. The advertisement currently says "Vista Cay Resort" but it is not necessarily within that resort. I brought this up to the Casiola Guest Relations team and in very few words, said there was nothing they could do about it. Customer Service is very lacking. Thankfully, the nice unit made up for it and we woke up earlier to compensate for the further drive.
2021년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 11월에 8박 숙박함

4/10 - 별로예요

Sharon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
This condo was outdated and dirty. It was spacious and the pool area was nice but the dirtiness could not be overlooked.
2019년 4월에 4박 숙박함

10/10 - 훌륭해요

Kari

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean all brand new, close to universal and shopping
2019년 2월에 5박 숙박함

8/10 - 좋아요

Claudio Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 10박 숙박함

8/10 - 좋아요

Guest

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I would have given the property management an A+, if they had not treated me so poorly in the final hour of my stay. The access code was cancelled one hour prior to check out - a technical issue according tot their help desk. As I was travelling alone, I could not re-enter the condo. It took me 35 minutes with the reception desk and a helpdesk member to re-enter. These things happen, but making it my problem, first denying I had a reservation, secondly making it my problem (urging me to leave on time?!), and finally no apologies really made this a bad experience. Too bad.
2019년 2월에 7박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect!
Great experience and a value as well!
2019년 1월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2018년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
yes
yes
2018년 10월에 4박 숙박함

8/10 - 좋아요

Brandon 님, Albany, OR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함