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윈덤 올랜도 리조트 인터내셔널 드라이브 여행 후기

3.5 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1914개 이용 후기 중 438개" "
평점 8 - 좋아요. 1914개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1914개 이용 후기 중 342개" "
평점 4 - 별로예요. 1914개 이용 후기 중 366개" "
평점 2 - 너무 별로예요. 1914개 이용 후기 중 476개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Lavonda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my brief stay overall. Some observations: The carpets in the hallway needs to be pulled up and replaced it is very dirty. We stay in building 13 and the shower curtains length was shorter then the shower so water got everywhere.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Lavonda,Thank you for taking the time to review your recent experience. We are delighted you enjoyed your overall stay! Your suggestion about the carpets and feedback about the shower curtain will be shared with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return soon!Warm Regards,Shauna CallahanDirector of Rooms

6/10 - 괜찮아요

Tyler

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Daniela

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed sheets and chairs were stained, live roaches on the bed
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Daniela,Thank you for taking the time to leave a review. We are very disappointed to hear about the unacceptable state of your room and apologize for any inconvenience it caused. While we treat our property regularly, we'll be sure to have our pest control team look into your comments further. Thank you for bringing this to our attention, and we hope you have a great day.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Susan Monique 님, Brooklyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Housekeeping needs to be a little bit more punctual
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Susan,Thank you for staying with us and for your review. We are glad you enjoyed your time overall; however, we apologize for any issues with our housekeeping. Rest assured, our team will review your concerns and address them accordingly. We appreciate your comments, and we look forward to your next visit to Wyndham Orlando Resort International Drive.Warm Regards,Shauna CallahanDirector of Rooms

6/10 - 괜찮아요

Nadia

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that there are balconies and patios available. I reported a problem about my room and staff did accommodate me. The staffs were very nice. Inside the rooms, some things looked a little run down, old and outdated. Some items looked old, cracked, discolored and rusted ( ex: lamps, shower/tubs, mirrors) and the curtains haven't been washed in a while. Away from the hotel, you will find a lot of things to do. Overall, improvements are needed for this hotel.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Nadia,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our great location and wonderful staff, we are sorry the room didn't quite meet your expectations. Your comments help us get better. We hope we can leave you with a better experience of our hotel on future stays.Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

The

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태
2024년 4월에 1박 숙박함

4/10 - 별로예요

flynn

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stayed for a convention , the convention facility was fine but internet was terrible/nonfunctional . Room was old and basic but functional , saw a hole on outside of building with rats running in which was repaired during my stay , staff was friendly and fine , convention was nice , but hotel is long overdue for renovations , The most run down hotel I have ever stayed in .
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Flynn,Thank you for taking the time to leave a review. We are disappointed to hear about the unsatisfactory nature of your stay and will use your feedback to help us improve the experience of future guests. We thank you for sharing your concerns and hope you had a wonderful day.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Tommy

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Hector

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Shelisha

아이를 동반한 가족 여행, 출장 여행
좋아요: 편의 시설/서비스
Amazing
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Shelisha,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience here at Wyndham Orlando Resort International Drive, and we hope you return soon for another great stay.Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

Charla

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Cadence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were very accommodating. Gave us the room we wanted next to our family and on the first floor. They told us housekeeping would be around every three days and housekeeping came everyday and asked if we needed anything. It was a pleasant surprise! The hot tub closed at 8/9pm everyday due to chemicals and that was really unfortunate. But overall, great stay.
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Cadence,Providing a comfortable and convenient stay for our guests is always our top priority, and we're glad we could make your stay more enjoyable. We understand your disappointment regarding the early closure of the hot tub due to maintenance, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we'll certainly take it into consideration as we strive to improve our services. Thank you again for choosing to stay with us at Wyndham Orlando Resort International Drive, and we hope to have the pleasure of welcoming you back for another great stay in the future. Warm Regards, Shauna Callahan Director of Rooms

10/10 - 훌륭해요

Yomaira

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is phenomenal , its clean and a place to have a great time with their pool, jacuzzi, and bar
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Yomaira,Thank you for choosing Wyndham Orlando Resort International Drive! We're glad our attention to cleanliness impressed you and that you enjoyed the relaxing pool and bar. Please come see us again the next time you're in the area for another exceptional stay.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Jasleidy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Jasleidy,We're thrilled you appreciated our prime location! Your satisfaction is our top priority, and we're delighted to have provided you with a convenient and enjoyable stay. We can't wait to welcome you back to Wyndham Orlando Resort International Drive for another fantastic experience!Warm Regards,Shauna CallahanDirector of Rooms

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and everwas in walking distance
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Jonathan,Thank you so much for taking the time to share your thoughts with us. We are delighted the high standards of cleanliness we adhere to left a memorable impression on you, and we hope you took full advantage of our excellent location. It was truly a pleasure having you here at Wyndham Orlando Resort International Drive, and we hope you return soon!Warm Regards,Shauna CallahanDirector of Rooms

6/10 - 괜찮아요

Melanie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Melanie,Thank you for sharing your feedback. We are concerned that your experience did not fully meet your expectations. Please feel free to reach out to us to let us know how we could have made your stay an exceptional one. Our team is committed to improving and hopes to have the opportunity to provide you with a better experience in the future.Warm Regards,Shauna CallahanDirector of Rooms

4/10 - 별로예요

Faith

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When I first came in the door was already open and door was broken. We also ordered a room with with a view and the view was more so of just some grass and on the first floor. We also asked for more towels however they took our old towels and never brought any back. Honestly the ad makes it seem like your staying at that big white building and even puts a picture of it in the ad and then when we got there it looked like a motel. I mean it’s honestly an average type of room not too bad but I would definitely say it’s false advertisement
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Faith, Thank you for choosing to stay with us while you were in town. We are saddened to hear that your time with us fell short of your expectations and our high standards. Your candid comments are appreciated, and we will review them as a team so that we can make immediate improvements for our guests. We do hope to have the opportunity to provide you with the stay you deserve in the future.Warm Regards,Shauna CallahanDirector of Rooms

4/10 - 별로예요

Angelica

별로예요: 청결 상태
2024년 3월에 1박 숙박함

4/10 - 별로예요

Michael

2024년 3월에 1박 숙박함

4/10 - 별로예요

Kendry 님, West Palm Beach

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing like
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Kendry,Thank you for taking the time to leave your feedback. We are remorseful to hear that you did not have a satisfactory stay with us. Please feel free to reach out to us offline so we may address any concerns you have. We apologize for the inconvenience and hope you'll give us another chance to impress you in the future.Warm Regards,Shauna CallahanDirector of Rooms

6/10 - 괜찮아요

Jose

연인과의 여행
Nice location it's near to everything in Orlando. The hotel does not clean rooms every day. We asked the front desk to send someone to clean our room and no one went to get the work done.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jose,Thank you for your feedback regarding your recent stay with us. We provide light housekeeping services, though we are sorry to hear that your service request wasn't addressed. Rest assured, we'll ensure that all guest requests for assistance are handled promptly. However, it's great to hear that our location was convenient for your stay. Your input is valued, and we hope for a chance to make your next visit an exceptional one.Warm Regards,Shauna CallahanDirector of Rooms

4/10 - 별로예요

Mandy

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our resort experience so far was great, except check-in. I waited in line for 26 minutes and almost missed my nephew's national swim event. Even now 2.5 hours later the line to check in is unreasonably long. I stood for 5 minutes at the counter while the service attendant clicked in the computer. Identifying some computer efficiencies would be very helpful or self check-in kiosks.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Mandy,Thank you for taking a moment to share your honest thoughts. We regret to learn of the inconvenience that you encountered upon checking in. Your feedback will be shared internally to determine ways of improving the experience for our guests. Nevertheless, it was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great price and location
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Derek,Thank you for your feedback! We're glad you found our hotel to offer great value and a convenient location. Your satisfaction is important to us, and we look forward to welcoming you back to Wyndham Orlando Resort International Drive for another enjoyable stay.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Giuliana M

좋아요: 청결 상태
Nice resort to relax
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Giuliana,Thank you for your review and for giving us a perfect rating! We're delighted you had a relaxing experience, and we hope you return soon.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Laura

Way better than expected or what reviews said. It was clean and staff was great.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Laura, Thank you for all of your kind comments and for choosing to stay with us. We are so happy to hear that you thoroughly enjoyed our friendly staff, as well as our clean and comfortable accommodations. We look forward to your next visit! Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Derek

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

danielle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in the room they put me in they lied about it was nothing like the pictures and it smelled like bleach so bad that it hurt my eyes and made me and my fiancé sick and the ac was broken then the second room they put us in was horrible had broken lamps a broken balcony door , dirty tub there was nails on the floor next to the bed I have pictures of all of it and on top of that they have tryed to charge us random amounts of money since check out they must be owned and ran by new owners because this is not a resort it’s ran like a cheap motel do not waste your money i promise you will regret it and please don’t put your card down they will charge random charges and then there customer support hangs up and doesn’t help at all they even lied on a recorded phone call. The second room also ac was broken something is wrong with there acs in each room worse experience of my entire life I will never ever ever stay at this hotel again and have to seek legal action because of everything. I just wanna worn people so they don’t have to go threw what me and my family had too .
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned and give our rooms the extra attention needed. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.Warm Regards,Shauna CallahanDirector of Rooms

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It worked great because my kids competition was at the hotel as well so we didn’t have to go anywhere by car to do anything. We could do it all by walking.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Michael,It was wonderful having you stay with us to attend your children's competition. Receiving recognition for our convenient location is always appreciated! Thank you for your great review, and we hope you return soon.Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

Ratnakar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Lilian Greiss

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Heidi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Luis

연인과의 여행, 출장 여행
Property needs a little upgrade in rooms. Other than that average stay.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Luis,Thank you for leaving a review. We are so glad you chose to stay with us during your time in Orlando. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

Maritza

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the checked in was not on time, waited an hour got late to my event. no parking at the premises. the air conditioning was making a lot of noise. i couldn’t sleep at all. the rooms not updated they look very old the tub was old and peeling. no warm blankets it was very uncomfortable did not like it at all i will never book it again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Maritza,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any delays during check-in as well as for any concerns about the condition of the property and for any issues with noise from the AC. It's clear we did not provide you with a restful experience, and we'll look into what happened during your revisit. If you're in the area again, please consider coming back to see us.Warm Regards,Shauna CallahanDirector of Rooms

4/10 - 별로예요

JASON

연인과의 여행
별로예요: 직원 및 서비스
The property was average. They couldn't find my reservation I spent an hour trying to check in. I wasnt given the room I originally booked.the manger was not very friendly and nobody even apologized for the delay. I was late to a show because the check in was so long.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Jason,We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation and for any disappointment with how it was handled. We'll look into what happened to cause these delays. If you're in the area again, we hope you'll give us another try.Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

ELEAZAR

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Joseph

출장 여행
별로예요: 직원 및 서비스
Rooms were not ready u til two hours after check in. The security and maintenance staff were great. The check in and reception staff were horrible . Totally disinterested, very slow, and not remotely interested in speaking or acknowledging guests checking in. That was the experience of everyone in that line . The check in staff and their manager are the sole reason I would not consider staying there again. Worst I’ve seen and I travel a lot .
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Joseph,We're grateful for your feedback and glad you found our security and maintenance teams to be great. However, it's disappointing to hear about your experience with the check-in process. We value your insights as they help us improve our guest experience. We truly hope to have another opportunity to better serve you in the future, ensuring a more welcoming and efficient check-in process.Warm Regards,Shauna CallahanDirector of Rooms

8/10 - 좋아요

Mariangelie 님, Corozal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel accesible.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Mariangelie,It was a pleasure to host your recent stay at Wyndham Orlando Resort International Drive. We're happy to hear you enjoyed our convenient and accessible location and we appreciate you taking the time to share your rating. We hope to have the opportunity to welcome you back the next time you're in the area.Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Vivian

좋아요: 청결 상태
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Mark

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location. Room had quite a bit of mosquitoes that were biting while we slept
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Mark, Thank you for sharing your experience with us. We're glad to hear that you appreciated our great location. However, we're sorry to learn about the issues you had with your room. Should you choose to stay with us again, we'll strive to provide you with an improved experience.Warm Regards,Shauna CallahanDirector of Rooms

8/10 - 좋아요

Miguel

The reception was nice the rooms were outdated but clean
2024년 2월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Miguel,Thank you for staying with us at Wyndham Orlando Resort International Drive. It's great to hear you found our reception welcoming and your rooms clean, even though they didn’t quite meet your expectations. We're committed to providing a comfortable and enjoyable stay for all our guests, and your feedback is invaluable as we consider future updates. We look forward to welcoming you back and hope to impress you with improvements on your next visit.Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

Jasmine

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Our stay was awful. We checked in and got our room key. We were not even there for an hour when someone walked in on me as I was getting dressed, it turned out the front desk clerk did not correctly, book the room and allowed someone else with access to our room. It was an uncomfortable experience overall.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Jasmine,We always appreciate guest feedback. The safety and security of our guests are our top priorities, so it's unfortunate to hear about the experience you described. Your comments will be discussed with our front desk team to ensure that an incident like the one you described doesn't happen in the future. Please consider reaching out to us offline so that we can gather more information and better assist you. We wish you all the best and we hope to hear from you soon. Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Auveriona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Sunil

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super dirty old property very loud. Phone wasn't connected, tv wasn't connected, fridge wasnt connected. Will never stay here every again.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Sunil,Thank you for your feedback. We're sorry to hear that you were disappointed with your stay. What you described is certainly a poor reflection of our high standards. Please be assured that your comments are taken seriously so we can address and improve where needed. Take care, and we wish you happier travels ahead. Warm Regards,Shauna CallahanDirector of Rooms

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Everything was good but engineering need to be more.on point
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Christian,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon.Warm Regards,Shauna CallahanDirector of Rooms

6/10 - 괜찮아요

Adam

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Door didn’t lock so they had to replace and property is so spread out and confusing. Also a lot of noise from the WaWa behind it.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Adam,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Please know that we do our best to take care of all issues within the hotel, and we appreciate your feedback. In the future, please let our front desk team know about any concerns regarding noise, as we are always willing to assist you in any way we can. Your comments are valuable to us, and we will be sure to share them with our team for improvement. Please visit us again so can show you a much better experience. Warm Regards,Shauna CallahanDirector of Rooms

2/10 - 너무 별로예요

Robert

2024년 2월에 1박 숙박함

8/10 - 좋아요

Olivier

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was ok
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Olivier,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. If there is anything we could have done better, please feel free to reach out to us offline. It was a pleasure having you here, and we hope you enjoyed your time in Orlando. Warm Regards,Shauna CallahanDirector of Rooms

10/10 - 훌륭해요

Dwayne

2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Bruce

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had 2 reservations, the first we were given a pet friendly room that was equal to a cheap motel. We were not asked if we had allergies. Prior to leaving we made arrangements to have a specific room for our second reservation. I was assured by the front desk that this was confirmed. When we returned for our 2nd visit, they did not have the room for us, they were booked up. Fortunately a terrific young lady at the check in went out of her way to try and fix the mistake. Although it was inconvenient, it worked.....
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Bruce,We're grateful for your feedback on both of your stays. It's concerning to hear about the initial room assignment and the mix-up regarding your room preference for the second reservation. We're pleased to know a dedicated member of our team went above and beyond to rectify the situation, ensuring your stay was comfortable despite the inconvenience. We'll use your insights to improve our reservation and check-in processes, and we look forward to offering you a smoother experience on your next visit.Warm Regards,Shauna CallahanDirector of Rooms