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엘 콘키스타도르 투손, A 힐튼 리조트 여행 후기

4 out of 5
엘 콘키스타도르 투손, A 힐튼 리조트
10000 North Oracle Road, Oro Valley, AZ

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 507개" "
평점 8 - 좋아요. 1002개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 116개" "
평점 4 - 별로예요. 1002개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 41개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Jin 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리조트 별도 비용이 너무 비싸 부담스럽고 호텔내 이동거리가 길어 다고 불편했음 수영장이용시강 오후 10시여서 일 마친후 이용이 불가하여 다소 불만을 가지고 있다
2018년 6월에 2박 숙박함

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to relax.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only concern was the tight parking. Otherwise a fantastic stay. It is the Mena House (Cairo) of the Southwest! Food was great, service par excellance! Spa on site was great. Birds galore with weird calls were fun and the waterfalls were peaceful. The mountains even looked like pyramids. After a really hard winter in the Pacific Northwest the stay here was truly a delight!
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Richard, Thank you for the review and we are thrilled that you enjoyed your stay with us. We will share your feedback with our food & beverage team. We are pleased that our serene outdoors were just what you needed. We look forward to your next visit to the Resort!

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked: nice grounds and facilities. Hiking and convenient to shopping and trails Not like: no microwave in room and restaurant/ lobby bar seemed very understaffed. Hot tub overrun by children
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Amy, thank you for the review and we are happy that you enjoyed your stay. We have received your feedback on the staffing for the bar area. We look forward to your next visit to the Resort!

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Erica, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next visit to the Resort!

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I bet this property was top notch 25 years ago but now the rooms are really dated. The front desk and bar/food staff are very good though. Unfortunately the main hot tub was closed so I was directed to the hot tub at the casitas which was a drive from my room. Not ideal.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Cynthia, we thank you for providing your feedback and we apologize that the look and feel of the rooms were disappointing. We always want our guests to have a positive experience with us, and this is not the standard that we have set for our resort. We hope that you will choose to stay with us in the future.

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This property should have a shuttle going to & from the airport. This property has the best view, food at restaurants, and bar service. With that said , updates to rooms (carpets) elevators( everything inside and out)and hallways need to be made(lighting/new carpet)Microwaves should be in rooms.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Kelly, Thank you for the review and we are happy that you overall enjoyed your stay. Thank you for the feedback on the needs for microwaves/updates. We look forward to your next visit to the Resort!

10/10 - 훌륭해요

Peter

연인과의 여행
Great location near the mountains and some trails, didn’t like that the pool with the slide wasn’t working. Kyle and Andrew, who were working at night when we got in, we’re very helpful, they both are awesome
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Peter, Thank you for the review and we are happy that you enjoyed your stay. We had to perform some needed maintenance to the slide pool area and have completed this work. We will recognize both Kyle and Andrew. We look forward to your next visit to the Resort!

6/10 - 괜찮아요

Tonya

연인과의 여행
Property is pretty, but room was run down for the price.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Tonya, we thank you for providing your feedback and we are sorry that you were not satisfied with your stay with us. We always want our guests to have a positive experience with us, and this is not the standard that we have set for our resort. We hope that you will choose to stay with us in the future.

10/10 - 훌륭해요

Deloris

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Deloris, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next visit to the Resort!

10/10 - 훌륭해요

Marnie

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Marnie, thank you for the review and we are happy that you enjoyed your stay. We look forward to your next visit to the Resort!

6/10 - 괜찮아요

BRIAN

2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Brian, thank you for your review. We would like to hear how we could have made your stay with us more enjoyable. It would be our pleasure to host you again.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Kevin, Thank you for the review and we are happy that you enjoyed your visit to the Resort.

10/10 - 훌륭해요

Gregg 님, Tucson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is beautiful.
2024년 2월에 2박 숙박함
답변 제공: The Team at El Conquistador Tucson,A Hilton Resort 님, 2024년 4월 18일
Hi Gregg,Thanks so much for taking the time to provide your feedback. We are so happy to hear that you enjoyed your stay with us! See you next time

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only here for 1 night but a lovely place. Hope to come back for a longer stay!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Chris, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next much longer stay with us.

10/10 - 훌륭해요

Madisyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Madisyn, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next stay with us.

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, quiet and beautiful property.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Kim, Thank you for the review and we are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words, we truly appreciate your feedback. We look forward to your next stay with us.

6/10 - 괜찮아요

Elise Alexander

좋아요: 직원 및 서비스
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Elise, thank you for your review. We would like to hear how we could have made your stay with us more enjoyable. It would be our pleasure to host you again.

10/10 - 훌륭해요

Brooke

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here while attending the gem show. Although it was about a 30 min drive from most of the exhibits, this was a really beautiful area of the valley. Very quiet—no freeway noise, safe, comfy beds. I would stay here again.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Brooke, Thank you for the review and we are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words, we truly appreciate your feedback. We look forward to your next stay with us.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff.
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Pamela, Thank you for the review and we are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words regarding the staff as well, we truly appreciate your feedback. We look forward to your next stay with us.

10/10 - 훌륭해요

Gregg 님, Tucson

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Great staff.
2024년 1월에 2박 숙박함
답변 제공: James W. 님, 2024년 1월 29일
Hello Greg,We are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words regarding the staff as well, we truly appreciate your feedback. We look forward to your next stay with us.

2/10 - 너무 별로예요

james

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The casitas had no cups no plates no knives or forks When I asked how we can stream movies the front desk asked if I had brought a Roku devise. The result of this was paying Hilton $20.00 for each movie we watched. You could burn a supplied paraffin log in the fireplace if you wanted to smell burning baggies. The carpet was fitly and need to be replaced as well as the upholstery. We left our Christmas Casita felling very abused and ripped off.
2023년 12월에 4박 숙박함
답변 제공: James W. 님, 2024년 1월 28일
Hello James,We are sorry that you were not satisfied with your stay with us. We always want our guests to have a positive experience with us, and this is not the standard that we have set for our resort. We hope that you will stay with us in the future. Thank you for your feedback.

10/10 - 훌륭해요

Kris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay! Will be back
Excellent location and views. Staff was friendly and helpful. Would stay again.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Kris, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 - 훌륭해요

Craig

반려동물 동반 여행, 가족 여행
Staff was wonderful- there are some cosmetic issues with the hotel that would be addressed if I was in charge- having worked and stayed at more than a few 4 star resorts-
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Craig, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

6/10 - 괜찮아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Nicole, thank you for your review. We would like to hear how we could have made your stay with us more enjoyable. It would be our pleasure to host you again.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location at the base of Catalina mountains
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
William, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
The hotel was nice and the property was beautiful. We just had a bad stay. Pulling up to check in the vallet was unhelpful and rude. While checking in the employee forgot to give us keys to our 2nd room but caught us before we left. He showed us where we were on the map, when we had questions about the pools closest to our room or the map his response was I don't know (He should have asked to find out). None of the resort amenities we explained or offered. We got to our room, went to the pool only to find that it closed early for reasons we still don't know. Pool was a bust so we tried out the hot tub by our room only to find no towels were available and zero pool towles are available in the rooms. The next morning before 9am house keeping was banging on our door and ENTERED without permission before we made it out of bed and to the door. Not a good redemption from the night before. At checkout we spoke to the manager James he listened and assured us the issues would be addressed. He said he would look into comping us for the amenities we paid for and did not get. He apologized for house keeping as well. At 12:14 pm check out day I got a text from the resort asking if I was ready to check out even after we were in the front lobby checking out in person that morning. We never heard from the manager or resort about our issues. They told us what we wanted to hear and got us out the door. Beautiful property, bad service experience.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you for your review. We are disappointed to hear that our service and amenities prevented you from enjoying your stay with us. We will address the Guest Service and Housekeeping issues you have noted. It would be our pleasure to host you again.

10/10 - 훌륭해요

Katherine Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were all very friendly and accommodating. I would definitely stay here again.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Katherine, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 - 훌륭해요

doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Doug, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

6/10 - 괜찮아요

Daniel E. 님, King City

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property was nice overall but is definitely old and dated, could handle a good facelift/update.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Daniel, Thank you for your review. Your comments have been heard and will help us improve future stays.

10/10 - 훌륭해요

Enrique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was beautiful and the staff was very helpful!!!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 4일
Enrique, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 - 좋아요

Karrie 님, Belmont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Went for a quick get away before the craziness of the holidays sets in. Beautiful property, pool areas were nice. Room was clean and quiet. Felt the hallways could use an update, maybe it was just the building we were in. Staff was very attentive and friendly. Will definitely stay here again
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 4일
Karrie, thank you for your review. Your comments will help us improve future stays.

2/10 - 너무 별로예요

Joni

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
This hotel was suppose to have 5 pools and a children’s pool. It has two pools and one is for cabanas. The tub has huge section where the coating is coming off. Carpet was dirty. Front staff not helpful.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 27일
Joni, thank you for your review. Your comments will help us improve future stays and we will address the tub condition you have listed.

6/10 - 괜찮아요

John R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The surrounds and service were excellent. Restaurant foods were outstanding; kudos to the chefs! The room was barely adequate for the price, and the motor on the roof all night long made sleeping nearly impossible. Sounded like a helicopter hovering overhead constantly.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 24일
John, thank you for your review. We are so pleased that you recognized our Team Members and their commitment to service along with the Culinary offerings. We will resolve the issue with the roof noise you have mentioned. It would be our pleasure to host you again.

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
In need of upgrade
Service was wonderful. The property is extremely dated and is in major need of an upgrade to the rooms.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Sandra, thank you for your review and for mentioning the wonderful service. Your comments will help us improve future stays.

10/10 - 훌륭해요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Karen, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 - 훌륭해요

CHRISTOPHER

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay. Supper place to relax.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Christopher, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

6/10 - 괜찮아요

Alberto

좋아요: 직원 및 서비스
It’s a great property however I found a cockroach in my bathroom
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Alberto, thank you for your review. Your comments will help us improve future stays.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Considering it was a resort the hotel room was very quiet. Thank you for great stay.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Kevin, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Charles, thank you for your rating! We look forward to your next visit.

10/10 - 훌륭해요

maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Julia -- Digital Marketing Manager 님, 2023년 10월 17일
Maureen, thank you for staying with us!

8/10 - 좋아요

Sathi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Solid place but it’s just old
2023년 10월에 3박 숙박함
답변 제공: Julia -- Digital Marketing Manager 님, 2023년 10월 13일
Sathi, thank you for your review. Your comments will help us improve future stays.

10/10 - 훌륭해요

Randall

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Randall, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Julia -- Digital Marketing Manager 님, 2023년 10월 4일
Mary, thank you for your rating! We look forward to your next visit.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Best stay vacation
Our stay was amazing for only two nights. Everyone/ staff was so friendly and helpful on anything we needed. All staff members love what they do and you can see up how the upkeep of the resort is. Rooms and food was point on. We will be back again soon. We are from Tucson and so glad we have this place.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Daniel, thank you for your review. We are thrilled to hear you enjoyed your stay with us. We are so pleased that you recognized our Team Members and their commitment to service. It would be our pleasure to host you again.

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a wonderful property. The staff were very kind and helpful. The restaurant was excellent for breakfast. I suggest you stay in Building 1 on the top floor if you can.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dan, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 - 훌륭해요

Elizabeth 님, Peoria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was the best part about staying at the El. The Wi-Fi wasn’t working in our first room. The front desk sent a tech to try and fix it, but no luck. They graciously offered a new room. They even waived the resort fee. The new room was even better than the first one. The first room was by the Acacia pool felt dated. Plus we couldn’t use the pool with our kids since it was adults only, and we were a far walk from the main pool. But the new room was right by the main pool, had a pool view, and it was more modern. We will definitely stay here again!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Eizabeth, thank you for your review. We are thrilled to hear you enjoyed your stay with us and that the second room fit your family travel needs best. It would be our pleasure to host you again.

10/10 - 훌륭해요

Diana 님, Vail

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful and the staff was helpful when we had to switch rooms and comped us another day.
2023년 9월에 2박 숙박함
답변 제공: Julia - Digital Marketing Manager 님, 2023년 9월 11일
Diana, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 - 좋아요

PRATIK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room carpet had some type of moisture, does not feel clean., swimming pool area furniture was dirty & grass area had lot of wet mud.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Pratik, thank you for staying with us. Your comments are appreciated and we will address the concerns you have mentioned. Welook forward to your next visit.

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Diana, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.