Thanks so much for your feedback Nichole, we appreciate it! Hope to see you again soon!

Thanks so much for your review we appreciate your feedback!

Thank you for the review!

Thank you for your feedback we appreciate it! Please note..online prices are always higher and are based on the average of our competitors. We encourage customers to call directly to get the best rate.

Thank you for the feedback we appreciate it!

Thanks so much for the feedback, Bobby!

Thank you so much for your feedback, Lisa! Hope to see you back/1

The reservation was made within minutes of your arrival, we reached out asking you when you were expected to arrive but received no response. There was no one there at the time of your arrival, but, you were provided you with check-in instructions. We are a small family-owned motel and it is the middle of winter. We do not have someone at the front desk 24-7. I'm sorry this wasn't up to your standards. We were very kind to you on the phone.

Thanks so much for the feedback, James! We look forward to seeing you back.

This is a family owned motel that is 50 years old. We have never had a complaint about mold or musty smell since we have purchased it, we keep the ac on 75 in the summers and keep damp rid in the lower units to keep away moisture. I kindly allowed you to checkin at 2:30 you got here at 2:23 and were in the room for 20mins you then came back at 9:05 and left 20mins later. The bed had been opened up and sat on, toilet and sink used towels etc. I personally cleaned the room before you checked in, there were no signs of mold or musty smell. The pictures on the site clearly show this is a an older motel. Your room had a brand new bed spread, wall hangings, towels, shower curtain, etc. I’m sorry this wasn’t up to your standards. We offered to put you in an upper unit when you texted but you said you already made other plans.

Your review is under anonymous so I am unable to look up the background to speak appropriately to. I will say we do have a 48hr cancellation policy that is clearly stated in our policies. We always call guests if they don’t show to see what is going on prior to charging their card. If we don’t reach them after multiple attempts we do charge one nights stay as per our policies. I am assuming the 3 charge attempts were attempting to run the card for the one night stay and the card wasn’t going through. Again, we try calling multiple times before attempting to run the card as we understand emergencies happen.

As you can see by our other reviews this is not an accurate reflection of our motel. We take pride in the cleanliness of our rooms. Our property backs up to the state park and is surrounded by woods so it’s inevitable there will be spiders and bugs. We spray for bugs/spiders constantly. There was someone at the front desk every day if your stay & we have proof via our security cameras. We do not advertise daily housekeeping and have that posted in the room. It also states where to get more toiletries and amenities. When you called us drunk yelling at us about not making your bed we let you know someone was at the lobby to go get more towels we saw on the cameras you didn’t go up there and your housekeeping sign was never out on your door. This is a family owned small motel not a five star hotel. We are sorry your stay wasn’t what you were expecting.

Thanks so much for your feedback, Danny. Very sorry about the noice, we will definitely be sure to monitor that more carefully. Hope to see you back next year!

Hi Rick, Thank you for the accurate review about our motel and the room. As for the other.. I am not sure how much nicer I could have been to you guys. I told you I completely understood if you wanted to go elsewhere as I wanted to make sure you felt comfortable. Our town is a ghost town during the winter months, I'm sure you could see driving around. There were several Motel/Hotels with occupancy. I can assure you none were at the rate of the $60 that you paid, which is why I am assuming you didn't go elsewhere. We have several regular customers that stay here weekly whom which have their own codes to their own rooms which is why we stay open. I am sorry you were uncomfortable with no one being at the front desk. You were the only guest that evening and there wasn't a need for anyone to be there. I will be sure to make other guests aware of this prior to check-in I do apologize for not doing that for you guys. I will also say there is a large laminated note on the front door of the lobby that has direction to call me with my number on it. I see on the camera it was on there when you were, sorry if you missed that. As for the deadbolt not latching, it would have been nice to receive a call so we could have walked you through how to lock it. When I went to clean the next day everything was working properly. Thanks again. Take care.

Thank you for your feedback, Pamela we appreciate it.

We appreciate your feedback, Nicolas. Look forward to seeing you next year! Thanks for staying with us.

Thank you for the feedback. If you wouldn't mind calling our office to let us know what room you were staying in so we can get the a/c looked at that would be great. Thanks for staying with us!

Thanks so much, Sheldon! We appreciate your feedback. Thank you for staying with us!

Thank you for the feedback, we appreciate it.

We appreciate your feedback, thanks for staying with us!

We appreciate your feedback, thank you for staying with us!

We appreciate your feedback and wish you would have reached out to us during your stay so we could’ve rendered these issues immediately. We cleaned the carpet since you left. The stairwell has also been deep cleaned and power washed since your stay. As new owners and with it being an older motel we are trying to tackle everything a day at a time. It’s hard to find help these days so yes, we are understaffed which is overwhelming at times. But, we are doing all that we can to accommodate our guests, thank you for recognizing that. We appreciate you staying with us and are sorry to hear you won’t be back. Take Care.

Thank you for your feedback. Please let us know what it is that you liked/disliked. As new owners we appreciate any feedback.

Thank you for the feedback. As new owners, we appreciate people taking the time to let us know what they like and what opportunities we have to improve on. It is an older motel and a work in progress for us. Hope to see you again in the future.

We appreciate your feedback, I can assure you the room was cleaned well. I help clean them myself and we have pictures of each room before each persons stay. I am sorry we must have forgot to look under the 1 bed of the 36 we made. Very disappointed in the condition you left the room.

Thank you for your review, as new owners we welcome any feedback you can provide to help us better our business. Feel free to call us to give us any input.

Thanks so much for the feedback, Lori. We hope to see you again in the future!

Thank you for the feedback. We just closed on the property we thank each customer that walks in for their patience during our transition period. This is a terrible time for pollen right now we blow off the parking lot as much as we can when cars leave but, it's inevitable with the season to have it spotless. Most hotels around here do not open their pools until memorial day weekend as the weather in the midwest is very unpredictable it snowed the week prior to your stay. Again, we appreciate your feedback and hope to see you again in the future!

Thanks so much for your feedback! We are new owners so it is nice to know what people like and any opportunities for improvement. I just looked up the room you were in, we will be sure to get those things attended to. Thanks again and we hope to see you again!

Thank you so much for your feedback. We will be investing in some new pillows to swap out the flatter ones. Looking forward to your next stay! Take care.

thank you

thank you

thank you

our pleasure to provide a safe and comfortable stay.

your little dog was so cute. so glad we had a room that was pet friendly.

so glad we were able to be of help.

thank you

thank you

so happy we could help you have a great stay. See you next time.

thank you

thank you. Always glad to be of service.

thank you, glad you responded!

wish you had let us know when you were present so we could have made your stay more pleasant.

thank you

thank you. we appreciate your staying with us.

thank you

thank you. we enjoy our guest>

Thank you. Hope we can be of service on your next trip to the Ozarks.

thank you,

so glad we couild provide you with a pleasant stay. we love to meet new people who then become our friends.