외관

홀리데이 인 오타와 다운타운 - 팔러먼트 힐, IHG 호텔 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 820개 이용 후기 중 349개" "
평점 8 - 좋아요. 820개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 820개 이용 후기 중 79개" "
평점 4 - 별로예요. 820개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 820개 이용 후기 중 42개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Jannatta

좋아요: 직원 및 서비스
Room was small, carpet needed shampoo
2024년 4월에 2박 숙박함
답변 제공: Olivia 님, 2024년 4월 22일
Hi there,Thank you for taking the time to leave us a review. We will pass your feedback along to the team!Thank you.

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Olivia 님, 2024년 4월 22일
Hi there,Thank you for taking the time to leave us a review. We appreciate the feedback!Thank you.

8/10 - 좋아요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean and quiet. Staff were friendly and attentive. There’s not much around as far as shopping/food. We ate at the restaurant in the hotel. Food was good but took a long time to get it. There was only two other people in restaurant and service was still very slow. Overall I would recommend hotel as a decent price option.
2024년 4월에 1박 숙박함
답변 제공: Olivia 님, 2024년 4월 22일
Hi there,Thank you so much for taking the time to leave us a review. We're happy you enjoyed your stay with us and hope to see you back soon.

6/10 - 괜찮아요

KAREN

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The hotel is a little dated and tired. Check in was not very good and we were not informed about food options or amenities. The website didn’t have a menu we could look at either. Parking was extremely tight! Witnessed a supervisor treating a staff member poorly and the reception staff were not very welcoming either. Location was good but construction was a bit loud, not the fault of the hotel though.
2024년 4월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 4월 16일
Good Afternoon, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

8/10 - 좋아요

SEUNG YOUNG

출장 여행
좋아요: 편의 시설/서비스
Everything wss good.
2024년 4월에 2박 숙박함
답변 제공: Olivia 님, 2024년 4월 14일
Hi there,Thank you for taking the time to leave us a review. We apperciate the feedback!

8/10 - 좋아요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located, clean and well staffed hotel. It is very convenient to have a restaurant in the same building, albeit with a limited menu. One main limitation is the parking at the property. Small, low roof clearance and tricky to drive in, has limited number of spaces, it is not guaranteed you’ll get one as a guest.
2024년 3월에 2박 숙박함
답변 제공: Olivia 님, 2024년 4월 6일
Hi there,Thank you for taking the time to leave us some comments on your recent stay. I do however apologize you experienced issues with our parking garage. Your feedback is much appreciated.

8/10 - 좋아요

Aseline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Belle hôtel et propre
2024년 3월에 1박 숙박함
답변 제공: Olivia 님, 2024년 4월 6일
Hi there,Thank you for taking the time to leave us a review. We appreciate the feedback!

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of construction making the hotel hard to access. Appreciated the paid parking.
2024년 3월에 1박 숙박함
답변 제공: Olivia 님, 2024년 3월 24일
Hi there,Thank you so much for taking the time to leave us a review, and I do apologize that there was so much construction going on at the time of your stay. We appreciate the feedback!

8/10 - 좋아요

Mara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, and excellent service, but the parking lot leaves much to be desired. Not recommended for new drivers or large vehicles.
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 12일
Thank you for leaving a review and providing us with your valuable feedback.We look forward to seeing you again soon.

10/10 - 훌륭해요

Kaitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 12일
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us. We hope you’ll visit us again soon.

8/10 - 좋아요

Cheyenne

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There’s underground parking, I would suggest pulling up front, checking in and asking about parking before parking across the street and paying. Wasted 30$ there. The floor we were on smelled, bearable but smelled. Hot water took about 5-10 mins to actually become hot. Other than those it was a great stay, staff was great and friendly and the room was clean.
2024년 2월에 1박 숙박함
답변 제공: Olivia 님, 2024년 3월 3일
Hi, Thank you so much for taking the time to leave us a review. We appreciate your feedback and will relay your comments to the team.

10/10 - 훌륭해요

Gary

2024년 2월에 1박 숙박함
답변 제공: Olivia 님, 2024년 3월 24일
Hi there,Thank you so much for taking the time to leave us a review. We appreciate the feedback!

2/10 - 너무 별로예요

Arshdeep Singh

별로예요: 청결 상태
Bad
2024년 2월에 3박 숙박함
답변 제공: Akash Datta 님, 2024년 2월 7일
Arshdeep Singh, we apologize that you did not enjoy your stay and felt it was bad. We strive to provide comfortable and clean accommodations for all of our guests. We hope that you will stay with us again to see that your stay with us was an exception to our regular services provided.

6/10 - 괜찮아요

Kelda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Guest Services 님, 2023년 12월 17일
Dear guest,Thank you for the review.

10/10 - 훌륭해요

Fiona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very friendly. Fast check in. Extremely welcoming environment
2023년 12월에 5박 숙박함
답변 제공: Pratyush Yadav 님, 2023년 12월 9일
Dear Guest,We thank you for your kind feedback provided to us. We are pleased to hear from you about your friendly experience from our loyal team at the front desk with quick check-inn process, and the warm welcome our hotel crew had the opportunity to serve you. We are going to share your comments with the team, and they would be very delighted to hear such pleasant feedback. We wish to welcome you in near future, if there is anything we could do to assist you, please reach out to us directly on the hotel telephone. Kind regards,Pratyush Yadav

10/10 - 훌륭해요

Bradley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The onion rings in the Porter restaurant were terrible. Like rubber.
2023년 11월에 6박 숙박함
답변 제공: Guest Services 님, 2023년 11월 28일
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 - 훌륭해요

Roger

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel convntly located and friendly staff
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 26일
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 - 훌륭해요

Filomena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Close to everything.
2023년 11월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 11월 22일
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super clean, really New and updated, conveniently located and easy to get to. Very small parking spots and the restaurant closes pretty early so don’t expect a late dinner.
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 22일
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

2/10 - 너무 별로예요

실제 이용하신 고객

2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 13일
Good Afternoon, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OTTAWA DWTN - PARLIAMENT HILL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your scores to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments. Best Regards, Guest Services

6/10 - 괜찮아요

Jason

The property seemed to have many longer term residents. Did not have many amenities that should be expected.
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 13일
Good Afternoon, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OTTAWA DWTN - PARLIAMENT HILL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your scores to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments. Best Regards, Guest Services

10/10 - 훌륭해요

Ludovic

2023년 11월에 1박 숙박함
답변 제공: Olivia 님, 2023년 12월 4일
Hi there,Thank you for taking the time to leave us a review. We appreciate your feedback!

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 9일
Good Afternoon, Thank you for taking time to share your scores for our services. We are going to share your scores with our team and management. Please let us know if we can help you with any other information. Best Regards, Guest Services

6/10 - 괜찮아요

Yoganandhan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 7일
Good Morning, Thank you for taking time to share your scores for our services. we will going to share your scores with our management and team. Please let us know if we can help you with any other information. Best Regards, Guest Services

10/10 - 훌륭해요

André

2023년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 30일
Good Afternoon, Thank you for taking time to scores us for our services. We are going to share your sores with our team members and management. Please let us know if we can help you with any other information. Best Regards, Guest Services

2/10 - 너무 별로예요

Cathy

With two business days before travel the hotel had to move us due to a issue at their hotel. They moved us to a terrible hotel and there was really no feedback or support. We had to call several times to get confirmation from other hotel. Put a large group there were 5 of us out with little notice and very little support was disappointing.
2023년 10월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 10월 24일
Good afternoon, Thank you so much for your feedback regarding to your recent stay. We are going to share your feedback with our team and management. Please let us know if we can help you with any other information. Best Regards, Guest Services

8/10 - 좋아요

Francois

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 23일
Good Morning, Thank you for taking time to share your Scores for our services. we will going to share our scores with our management and team. Please let us know if we can help you with any other information. Best Regards, Akash Datta

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 직원 및 서비스
They moved me to a sister hotel which was excellent
2023년 10월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 10월 20일
Good Morning, Thank you for taking time to share your feedback regarding your recent stay with us. We are going to share your feedback with our management and team. Please let us know if we can help you with any other information ! Best Regards, Guest Services

10/10 - 훌륭해요

Eszalyn Fe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good. Love the staff
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 19일
Good Morning, Thank you so much for your feedback regarding to your recent stay with us. We are going to share your feedback with our team and management.Please let us know if we can help you with any other information. Best Regards, Guest Services

8/10 - 좋아요

Wildamarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 10월 19일
Good Morning, Thank you so much for your feedback regarding to your recent stay with us. We are going to share your feedback with our team and management.Please let us know if we can help you with any other information. Best Regards, Guest Services

10/10 - 훌륭해요

Li Zhong

2023년 9월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 9월 27일
Good Afternoon, Thank you for taking time to share your scores for our services. we will going to share your scores with our team members as well as Management. Please let us know if we can help you with any other information.

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Melanie 님, 2023년 9월 25일
Hi Judith, Thanks for taking the time to leave us a rating!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Handy for subway
2023년 9월에 5박 숙박함
답변 제공: Olivia 님, 2023년 9월 9일
Thank you for taking the time to leave us a review. We appreciate the feedback!

8/10 - 좋아요

Juliana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location Lots of places to choose from in terms of dining
2023년 9월에 1박 숙박함
답변 제공: Olivia 님, 2023년 9월 9일
Thank you for taking the time to leave us a review on your recent stay. We appreciate the feedback!

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stationnement non inclus 30$ pou 1 nuit!?
2023년 9월에 1박 숙박함
답변 제공: Olivia 님, 2023년 9월 9일
Thank you for leaving us a review. We appreciate the feedback!

6/10 - 괜찮아요

Cindy

아이를 동반한 가족 여행
The facility is old and the room is small than I thought
2023년 8월에 2박 숙박함
답변 제공: Melanie 님, 2023년 9월 1일
Hi Cindy, thanks for sharing your comments.

8/10 - 좋아요

Nancy

2023년 8월에 1박 숙박함
답변 제공: Olivia 님, 2023년 8월 27일
Hi there, Thank you for leaving us a review. We appreciate the feedback!

8/10 - 좋아요

Julie

2023년 8월에 1박 숙박함
답변 제공: Melanie 님, 2023년 9월 22일
Hi Julie, thanks so much for staying with us! Hope to see you again soon.

8/10 - 좋아요

Marie Josée

2023년 8월에 1박 숙박함
답변 제공: Olivia 님, 2023년 8월 24일
Hi there,Thank you for taking the time to leave us a review on your recent stay. We appreciate the feedback!

10/10 - 훌륭해요

Catalin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Olivia 님, 2023년 8월 21일
Hi there,Thank you for leaving us a review. We appreciate the feedback!

10/10 - 훌륭해요

Elizabeth

2023년 7월에 1박 숙박함
답변 제공: Melanie 님, 2023년 8월 14일
Hi Elizabeth, thanks so much for taking the time to leave us a rating! Thanks for staying with us, we hope to see you again soon.

10/10 - 훌륭해요

Chris

연인과의 여행
Uuuuu
2023년 7월에 1박 숙박함
답변 제공: Olivia 님, 2023년 7월 29일
Hi,Thank you for the 5/5 review. We appreciate the feedback!

10/10 - 훌륭해요

Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Most comfortable bed and sheets. Great nite sleep. Very clean. Close to downtown sites. If you are a walker, no problem.
2023년 7월에 1박 숙박함
답변 제공: Olivia 님, 2023년 7월 20일
Hi there,Thank you so much for the great review! We appreciate the feedback and will pass it along with the team. :)

10/10 - 훌륭해요

Daniel

2023년 7월에 1박 숙박함
답변 제공: Melanie 님, 2023년 9월 1일
Thanks for your rating Daniel! We hope to see you again!

10/10 - 훌륭해요

CHRISTINA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
From the moment we arrived to the time we left, we had absolutely nothing to complain about
2023년 7월에 1박 숙박함
답변 제공: Olivia 님, 2023년 7월 16일
Hi there,Thank you so much for the great review! We appreciate your feedback :)

10/10 - 훌륭해요

Abdelouahed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean place to stay, i enjoyed
2023년 7월에 1박 숙박함
답변 제공: Melanie 님, 2023년 7월 12일
Hi Abdelouahed, thanks so much for staying with us and leaving you feedback! So glad you enjoyed your stay!

8/10 - 좋아요

Francis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a king suite room. The room itself was great, large, and clean. Nothing to complain about. Staff was friendly. The only issue was the parking. It is very limited and should be advertised as so. Otherwise great stay.
2023년 7월에 1박 숙박함
답변 제공: Olivia 님, 2023년 7월 9일
Hi there,Thank you for taking the time to leave us feedback about your stay. We are glad to hear you enjoyed your time here! I do apologize you had issues with our parking, is it offered on a first come, first serve basis.Thanks again!

6/10 - 괜찮아요

Azfar

Parking is too tight, due to pay friendly somebody left their dog inside, the dog kept breaking, room access card was deactivated before the checkout time, no breakfast was included after renting expensive room
2023년 6월에 3박 숙박함
답변 제공: peter 님, 2023년 7월 3일
Thank you for your comments regarding your recent stay. Yes we are pet friendly and we do track cell numbers for guests with pets that step outside the hotel. I am sorry this guests pet was upsetting during the stay. Check out time is 11am and yes key cards will deactivate at this time. If a late check out was extended to you our agent should have brought this to your attention. As a full service Holiday inn breakfasts are not include but we do have rate plans that do included breakfast. please check out these options for your next stay.Thank you for staying with us.

8/10 - 좋아요

jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No
2023년 6월에 2박 숙박함
답변 제공: Olivia 님, 2023년 6월 26일
Hi,Thanks for leaving us a review! We're happy you enjoyed your stay.

4/10 - 별로예요

Kiwook

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was very small
2023년 6월에 1박 숙박함
답변 제공: peter 님, 2023년 6월 22일
Thank you for your feed back. I am sorry you found the room small we hope on your next stay we can accommodate you better.