객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

데이즈 인 바이 윈덤 오언즈버러 여행 후기

2 out of 5
데이즈 인 바이 윈덤 오언즈버러
3720 New Hartford Rd, US-231S and US-60 Bypass, Owensboro, KY

이용 후기

6.0
평점 10 - 훌륭해요. 108개 이용 후기 중 25개" "
평점 8 - 좋아요. 108개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 108개 이용 후기 중 19개" "
평점 4 - 별로예요. 108개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 108개 이용 후기 중 32개" "

5.6/10

청결 상태

6.6/10

직원 및 서비스

4.4/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

Jonathon

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The bed was great. The fridge worked. The walls had holes. Everything was hung crooked. The towels had rust marks on them. Sheets were stained and wouldn’t stay on the mattress . Mattress cover needs a good cleaning. Shower sprays the ceiling and then drips down.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

LJ

아이를 동반한 가족 여행, 출장 여행
Once I saw it in person, I didn’t feel it was clean and safe enough for me to stay.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello LJ,We appreciate your feedback and take cleanliness and safety seriously. We encourage all guests to reach out to us directly with any concerns during their stay so we can address them promptly and ensure a comfortable experience for all. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Ellen

가족 여행
별로예요: 편의 시설/서비스
A little rundown but clean and adequate.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Ellen,We appreciate your feedback on our cleanliness and overall experience. Guest satisfaction is a top priority for us, and we value your input. Should you have any further concerns, please feel free to reach out to our management team directly.

6/10 - 괜찮아요

Stephanie

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Stephanie, We appreciate you choosing our hotel for your stay. If you have any feedback to share about your experience, please don't hesitate to reach out to us. We value your input and aim to make every guest's stay enjoyable.

10/10 - 훌륭해요

Rashell

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Rashell,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to share them with us. We hope to welcome you back soon.

10/10 - 훌륭해요

Rashell

좋아요: 청결 상태, 편의 시설/서비스
It was clean and affordable, and the staff was very accommodating and very very nice
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Rashell,We appreciate your kind words about our attentive staff and cleanliness standards. We strive to provide exceptional service at competitive rates for all our guests. If there's anything else you'd like to share or if you plan to stay with us again, please don't hesitate to reach out to our management team for further assistance.

8/10 - 좋아요

Jessie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Jessie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 - 괜찮아요

leslie

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello leslie,We're sorry to hear you didn't have a perfect stay. Please feel free to reach out to us with any feedback you would like to share so we can improve our services for future guests.

6/10 - 괜찮아요

Barry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Easy checkin. Clean room.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Barry,We are delighted to hear that you had a smooth check-in process and enjoyed a clean room during your stay with us. We appreciate your positive feedback and hope you had a comfortable experience throughout.

10/10 - 훌륭해요

leslie

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello leslie,We appreciate you choosing our hotel for your stay! Please don't hesitate to reach out if you have any additional feedback to share.

8/10 - 좋아요

leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to bingo
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello leslie,Thank you for sharing your experience with us. We appreciate you choosing our hotel for your stay and good to know that you love that it is close to bingo. We can't wait to serve you again in your future travels and plays.

2/10 - 너무 별로예요

Bradford

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was bad
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Bradford, We apologize for any inconvenience you may have experienced during your stay. Our team is committed to providing the best service possible, and we regret if we fell short of your expectations. Your feedback is valuable to us and will be shared with the relevant departments for improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Chad

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Chad,We are delighted to hear that you had a wonderful experience during your stay with us! We strive to provide the best service and amenities to all our guests. If you have any further comments or suggestions, we would love to hear them. We hope to welcome you back in the future for another outstanding stay.

10/10 - 훌륭해요

Raymond

2023년 11월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Raymond,Thank you for rating us a perfect 10! We are delighted to hear that you had such a fantastic experience at our hotel. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 - 너무 별로예요

Joshua T

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathtub was Nasty. So glad I did not book this property for my trip back this January.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Joshua T, We apologize for any inconvenience you experienced during your stay. Please rest assured that your feedback has been shared with our team for further improvement. We appreciate your consideration and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 - 별로예요

Roy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
City Councilman of Olathe, Kansas visiting Owensbo
The shower still had hair in tub from former guest. Holes in door of bathroom. Hard to get door to open entering room. Noisy guests above our room with dog or dogs barking all night. The dining room was trashy. Hard to see sign entering the property. Will not stay here again.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Roy, Thank you for sharing your feedback with us. We are sorry to hear about the negative experiences you had during your stay. It's important for us to address these concerns, so we have forwarded your comments to our management team for their review. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Lacy

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Lacy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our utmost priority, and we are pleased to have met your expectations. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Marty 님, JONESBORO

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Marty,Thank you for your positive rating! We are delighted to know that you had a great experience during your stay with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

Ashley

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Ashley, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. Please let us know if there is anything we can do to make it right.

8/10 - 좋아요

Lucrecia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Lucrecia,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

2/10 - 너무 별로예요

Shelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't normally leave reviews and always trust what I read on reviews but this time I felt the need to share. There were numerous discrepancies but just to name a few there was no smoke detector and the wire where it should've been was hanging out of the wall, behind the toilet and shower was black mold, the heater was so dirty and smelled like the room was on fire, the grassy area outside the room was filled with piles of dog poop becuase there was a couple with 3 dogs living on the end, we were woken up early to a woman yelling, cussing, and hitting her dogs that lived there, the front desk staff was nice at check in but told me they were out of rooms that I had reserved and tried to charge me more. We were supposed to stay 2 nights but the next morning I went to the office and asked for a refund for the 2nd night and was given my money back without too much hassle and an apology. I would never stay here for any reason!
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Shelly, We apologize for the numerous discrepancies you encountered during your stay. We appreciate your feedback and will address these issues with our team to ensure a better experience for future guests.

6/10 - 괜찮아요

David

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs a lot of renovation.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello David,Thank you for your exceptional rating! We are thrilled to hear that you had an outstanding experience at our hotel. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Matthew

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful. Room was disgusting. Refused to refund my room. Service terrible
2023년 10월에 1박 숙박함
답변 제공: G.S 님, 2023년 10월 20일
Was stated that you were leaving because room smelled bad,after being there nearly an hour . Offered to move you rooms and you declined. Room was checked and was very clean and had no smell, good nor bad. Bed was used and then covers pulled back up. Spoke to manager who denied refund.

6/10 - 괜찮아요

Harold

가족 여행
별로예요: 숙박 시설 상태 및 시설
It could have been cleaner
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Harold, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 - 좋아요

Carmen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Carmen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Tre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
The guys are great and very helpful. Lost a controller last stay I had and front desk dude found it immediately. I always come here when I need a quick room
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Tre,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our front desk and comments about our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The online pictures make it look one way but once you're there its not nice at all. I hate leaving a bad review for anyone but this one is unavoidable. I understand that sometimes you cant control the people who rent your rooms, but that doesn't give you a pass on cleanliness. It is the hotels responsibility to make sure the rooms are well kept and ready for the next person. This hotel did not live up to that standard at all. We didn't end up staying here after we seen the conditions. Now, its fair to say that everyone has a difference of opinion on what they're willing to sleep on or in, but this one was beyond ours. To me, if the room looks like it hasn't been cleaned in years I can only imagine when the last time the bed was cleaned. I'm just not willing to bring something home on myself or my clothes.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Guest ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

4/10 - 별로예요

Sandie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs a lot of maintenance in rooms. In my room, shower faucet leaked everywhere. Toilet stopped up and plunger was so old it didn't work. Fire alarm didn't work, no cover or battery. Bed was so high and short people can't hardly get in, mattress was horrible and couldn't sleep on it. Some people may not mind, but I had to check out 1 day early. Cut trip short because lack of rest and couldn't stay there.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Sandie ,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Nelson

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Nelson,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Nelson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was an excellent stay. Rooms were comfortable and well maintained
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Nelson,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very uncomfortable in many ways
Very dirty inside room. Many people living in the hotel, raising families etc. Dog in room next door barking at us. Workers were not mean, but not very helpful either
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Guest, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 - 너무 별로예요

Connie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place I’ve ever Stayed.
Do not stay at this hotel. We were staying in room #109. When we first entered room. Seemed clean. Not the best decor but we were there for one night. As long as it was clean it was fine. Ok. Laid down for a few minutes went to eat my husband said something has eat my legs up. Went to our show and back to room to sleep. Headed home next morning and my husband is itching like crazy has bites all over him. As soon as we got home. Showered and put all our clothes and anything we could in washer. Cleaned everything we could. My husband has still got sores from the bites. BED BUGS is my guess. I will definitely check the beds no matter where I stay from now on. This is a Days Inn by Wyndham so expected to be ok. Wyndham needs to check this out.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Connie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

William

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello William,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy transaction from start to finish . Thank you 🙏
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello William,We appreciate the comments, especially with regards to your opinion of our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a place to stay
Nobody came all weekend to make the beds, take out trash, take out used towels and washrags, and bring new towels and washrags. Had to go to reception and get my own towels, washrags, and toilet paper. Front desk staff was unfriendly and not helpful.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Dear Guest,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 - 너무 별로예요

Savannah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't let the hotel photos catfish you!
Looking at the photos, I was thinking this looked like a decent, clean hotel, boy was I wrong. The whole grounds smelled like smoke and trash, the AC barely worked and it was 96 degrees when we was there. The floor was dirty, the walls had dried on liquids splattered all over them, the ceiling had holes in it. The bed sheets had burnt spots, and dried up blood on them. The only good thing about this place was the pool.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Savannah, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 - 좋아요

Wayne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Wayne,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good value
My room was clean. The staff was very friendly. A no frills hotel but it was only an easy, straight shot 3 miles from the convention center and way less than the hotels next to the center. The only issue was that there was very limited parking for the rooms facing the highway
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hi Jack,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 - 훌륭해요

Udyesh

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Udyesh,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

8/10 - 좋아요

Latonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful place to stay!
I have stayed here many nights, the room is always clean, front desk is always super nice, if ive needed something its always taken care of in a timely manner. The rates are good and very reasonable. I recommend anyone to stay there.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hi Latonya,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

4/10 - 별로예요

David

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello David,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Jesse

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First room they put me in hadn’t been cleaned. The second room had claw marks on the bathroom door and the sheets had dirt, bugs, and hair on them. I understand trying to offer a value option - but this is disgusting. I’ve stayed in dives and never complain because i spend so much time on the road. This is the worse hotel I’ve ever been in, i left and booked another room down the road.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 13일
Hello Jesse, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was good. No complaints at all
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Derek,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 - 좋아요

Shiatissiwa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the property was well maintained and staff was very accommodating to the needs of their customers.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Shiatissiwa,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your comments about our property. We appreciate you taking the time to share your experience.

2/10 - 너무 별로예요

Kevin

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very little to eat or drink overall. Nothing acceptable for diabetics. No tea bags at breakfast even. Grounds covered in dog feces.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Kevin, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Chanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were not accommodating at all you'd think thatd be different since they are in the hospitality business!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Chanda, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good place for economical trip
The hotel was old and in need of renovation but was clean and the staff was very professional and friendly. the smoke detector was hanging off the wall when we entered but the maintenance worker came and fixed it.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 15일
Hello Karen,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Amanda,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.