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헤이스롭 파크 리조트 여행 후기

3.5 out of 5
헤이스롭 파크 리조트
Enstone, Chipping Norton, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 543개 이용 후기 중 194개" "
평점 8 - 좋아요. 543개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 543개 이용 후기 중 89개" "
평점 4 - 별로예요. 543개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 543개 이용 후기 중 28개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

William Son 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My first impresson? It's "WOW"
I did not know what this place would be like. However, this hotel was the only choice for my family and I drove to that hotel. I must say, it was not very easy to locate that spot, however, all my worries and frustration (First time going around UK. I am a foreign traveller) disappeared as I stepped on to the lobby of this hotel. It was sooooooooo big and clean. The room was perfect. I felt as if I was on a honeymoon again. The staffs were very kind. My rating then would be, 4. However, the next morning after a great English breakfast I took a walk outside. The whole forest was welcoming us. Loved the fresh air, atmosphere and of course, the walk. So it's 5 / 5 for me! I got more than what I expected.

2/10 - 너무 별로예요

미덕 님, 코리아 대전

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 멋진 호텔
Wonderful!! 정말 멋진 호텔이였습니다. 호텔이 얼마나 넓은지 정말 놀라웠고, 그 안에 현대적이고 청결한 시설도 맘에 들었습니다. 물론 조용하고 한적해서 도시속의 최신 호텔과는 조금 다른 느낌이 들었습니다만 그점이 이호텔의 큰 매력이라고 느껴지며, 직원분들도 친절하셨습니다

10/10 - 훌륭해요

Jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really good thanks
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Below expectations
This place has seen better days and is in need of some updating. Room was large and comfortable and staff trying their best but place was uncomfortably quiet and lacking atmosphere and onsite restaurant is poor. Ok base for exploring local area but could probably find better in this price range.
2021년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely grounds & setting. Poor WiFi.
2021년 7월에 7박 숙박함

10/10 - 훌륭해요

Michael

2018년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely walks
The location of the hotel is very good with some lovely walks in the grounds. The staff were very friendly and helpful but the hotel needs attention especially outside around the bar area which actually needed cleaning properly. The evening meal was very enjoyable but tea with breakfast not so good.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2021년 7월에 2박 숙박함

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well maintained property and grounds. Attentive and helpful staff.
2021년 6월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is super dated and run down. The old Manor House building is barely used. But open… and dated, dirty and unloved. Instead the terrible concrete bunker of building attaches to it with old tiny rooms, dates decor, zero atmosphere was where everyone was staying and hanging out. So many missed opportunities.. overgrown flowerbeds, stained carpets everywhere, tired staff, neglected building. It has huge potential to be something very special but in desperate need of an update. It’s set in a stunning setting. But right now I think it’s probably jist a place for cheap events, conferences etc. Feels like they are in the last days of its life. Staff, decor, up keeping, grounds.. all very sad and way below Average. The only one good think that was above average was the breakfast and dinner. Generous portions and much better quality. But they are all set in very dated unloved setting and staff running around tired. As an interior designer I wish I could get my hands on this place to bring the love and life back in to it. But.. looking at the state of it I doubt there is any money left to reinvest as it’s been neglected for many years. I wouldn’t come back again.. unless they hire me to make the place alive again.
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very average place with not much to do, spa/pool was awful
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An amazing site on miles of green land. So much activities just in the hotel.
2021년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel with polite helpful staff. A lovely place to stay.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
7/10
The staff are very friendly but the hotel needs investment. Entertainment provided by G-Squared was exceptional. The gym and spa were empty, despite being ‘fully booked’ which was disappointing.
2021년 6월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property does need some upgrade especially carpets. Wifi did not work in the bedroom. Staff were excellent. A long walk to bar/restaurant and bedrooms. It is a very big hotel. We had tp pay for everything as we went along no room charging, possibly due to the pandemic? Not the best value overall.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is a mixture of historic buildings and purpose built hotel. The grounds are beautiful, with lots of stunning countryside views.
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We returned to Heythrop for our 5th wedding anniversary having got married there back in 2016. It was clear to see as soon as we arrived that covid has had a huge impact on how the hotel is being run and it appears the hotel is doing everything possible to get guests in. Where it used to promote its spa and golf weekends they now seem to be focussing in family breaks, which is perfectly understandable in the current climate. Unfortunately with this, the quality seems to have slipped, most noticeably in the restaurant areas. The staff appear undertrained and some speak little English. Guests were asking them for things and it either took a long time get them or they didn’t get them at all. We had dinner as part of our package but I had ordered an additional glass of wine with it. As only 1 person was taking payment, it took 20 minutes for us to be able to pay for the wine. The food quality was also basic. I suspect they may have been over chips served at dinner and the quality of the sausage, bacon and bread at breakfast was very basic. Felt like everything was bought in bulk in the cheapest way possible. The hotel has gone cash free during covid but this also meant you couldn’t charge things to your room, which seemed a little odd. It hasn’t put us off returning to Heythrop as it has a special place in our hearts and we are excited to see the changes Warner will make to it in the future
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The main old buildings are beautiful as are the surrounding gardens
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There were a number of issues with our stay , we had a senior suite the bathroom was huge but no where to dry towels , the pictures show a old stately house but our room was in an 1970s concrete building, the swimming pool was no deeper than our bath in the room , the meals were of a good standard but not sure they were worth £32 for 3 courses plus a glass of Coke for £3.20, but saying that the house / concrete block is set in beautiful grounds , Warner hotels have a lot to improve when they take over the running of this hotel
2021년 5월에 4박 숙박함

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Beautiful grounds - great for leisure
Beautiful location, with lots of activities to do. We bought our bikes & had a great time exploring the resort’s trails and seeing the wildlife. Would 100% recommend if you’re looking for leisure activities. The room was ok, but the decor was a little dated and our duvet was raggedy. Bathroom however was modern and comfortable. Breakfast was delicious; I was pleased to see vegetarian options, but I’d avoid the kale smoothie, which our server advised was made the previous day so wasn’t fresh! With such large grounds & 300+ rooms, I understand the upkeep is challenging but overall we had a really lovely stay
2021년 6월에 1박 숙박함

8/10 - 좋아요

Michele

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2021년 5월에 3박 숙박함

4/10 - 별로예요

Catherine

2021년 5월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Flys
20+ flys in room,
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Greg 님, Barnet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, great facilities in such challenging times
2020년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함

10/10 - 훌륭해요

Nathir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good weekend break
very clean hotel, friendly staff
2020년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service during these difficult times!
Service from all of the staff, especially the Restaurant and Bar was excellent during these difficult times. We were advised there would be a long wait for food when we ordered, however there appeared to be no additional wait at all over our 3 day stay. (Breakfast and Dinner). The restrictions relating to the swimming pool and having to book so far in advance were frustrating compared to previous stays, however considering the restrictions are essential it was managed extremely well by the staff and the children still enjoyed their swim. All areas appeared to be being cleaned regularly after each guest and considering it was half term and that the hotel had over 250 guests (as advised) we had no complaints at all. Shame the new owners plan to turn it in to an adults only resort in 2021/22.
2020년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing stay
2020년 10월에 3박 숙박함

6/10 - 괜찮아요

nancy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All style, no substance
Our room was freezing & no one was answering the phone for 30 minutes! Eventually we were brought a plug in radiator. Room amenities extremely poor
2020년 10월에 1박 숙박함

8/10 - 좋아요

John Brooks

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Showing its age but enjoyable stay.
Very pleasant stay for weekend. Menu a bit limited in choice and portions to big for us. Whole place could do with "refreshing" and is a bit tired in places in and out. Staff very good, friendly and helpful.
2020년 10월에 2박 숙박함

8/10 - 좋아요

Brendan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 10월에 2박 숙박함

10/10 - 훌륭해요

Liesl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We loved our weekend stay at Heythrop Park. We didn't make use of all the facilities, besides using bicycles and cycling around the resort area. The room was comfy and breakfast was good.
2020년 10월에 2박 숙박함

10/10 - 훌륭해요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Fire alarm
Myself and wife checked in...went for drinks in the bar, table service, large groups of gents on golfing trips, so had to wait to be greeted and served...more staff needed...restaurant food ok and service in restaurant very good. In particular a young chap called Tom, who was very helpful... in the morning approx 07-00am we were evacuated due to fire alarm sounding...not many staff on duty..no fire marshals .no one social distancing outside as rain was bucketing down... quite frightening...after half an hour everyone went back into the hotel...no explanation..I contacted the hotel to advise about proper signage, training for staff etc....we will not be staying here again...let down experience
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 직원 및 서비스
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Jasbir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family outing
The whole family went and we had an amazing time. Food was delicious at the restaurant and the bar and the service was very good will definitely go back . There was a lot to see and do around the area
2020년 10월에 2박 숙박함

2/10 - 너무 별로예요

charlotte

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Hi. Fire alarm went off at approx 7am in the morning. This is fine as these things happen. The disappointing part was the terrible customer service that followed. Once the fire alarm went off, about 100 or so guests were all grouped together at one of the congregation points for about 30mins - many without face masks. However at no point did any member of staff go to inform the guests what was going on or advise on any procedures
2020년 10월에 1박 숙박함

4/10 - 별로예요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel terrible food
The set two course meal was both limited and the food was dreadful. They charged nearly £17 for a small bottle (Benjamin) Of champagne. The hotel is in a great setting and under normal circumstances it is an ideal venue... just don’t eat there!
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

Hayley 님, Leicestershire

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the property, very clean, polite and friendly service. Was looking forward to a lie in however got woken up by a faulty fire alarm going off several times and when evacuated did not see any staff to account for everyone?
2020년 10월에 1박 숙박함

8/10 - 좋아요

Ifraha 님, Birmingham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel speaks for itself, excellent atmosphere, amazing rooms, fantastic staff and a great place to book. Unfortunately we had a great experience until the fire alarms went off at 7:30 in the morning. We had evacuated and I understand there is less staff in this pandemic but the response from the hotel wasn’t great. I was tired and was expecting a great sleep but due to the fire alarm I did go back to sleep after an hour and missed breakfast. The hotel should have at-least open breakfast for another hour as I had paid for breakfast for two but it was to late to get there and the staff still provided me with a coffee which I was great full for. I just wish someone had come around after or while we checked out and asked if we were ok and apologise for the sleep. I am looking forward to a response from the hotel. Regards
2020년 10월에 1박 숙박함

8/10 - 좋아요

Zofia

2020년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 9월에 1박 숙박함

8/10 - 좋아요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Break
Great hotel and grounds. Originally booked for a wedding which has been postponed but ideal venue for wedding next year. Well worth exploring the old house whilst there. Comfortable beds and recently redecorated room. Covid restrictions well handled by staff and management. I would definitely visit again.
2020년 9월에 1박 숙박함

4/10 - 별로예요

Gavin

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor premier inn on a roundabout would be as nice
Very poor in general not 4 star room was noisey. Bathroom was mouldy and shower made whole everthing wet. Breakfast was terrible. Everywhere looked a bit unkept
2020년 9월에 1박 숙박함

4/10 - 별로예요

STUART

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Budget hotel as luxury prices
Waiter was atrocious, food was very disappointing, cheeseboard especially was a joke. Breakfast average and overall service poor. Guests in very large groups and staff non-plussec.
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy
Delightful buildings and grounds; outstandingly friendly staff; yummy food. Map of the estate's footpaths could be improved.
2020년 9월에 3박 숙박함

8/10 - 좋아요

Mrs K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함