리셉션

오이스터 코브 샬레 여행 후기

4 out of 5
오이스터 코브 샬레
42 Manuka Road, Oyster Cove, TAS

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 104개 이용 후기 중 83개" "
평점 8 - 좋아요. 104개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 104개 이용 후기 중 4개" "
평점 4 - 별로예요. 104개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 104개 이용 후기 중 1개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

GYUNG CHEOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 조용히 휴식하기 좋은 곳
오후 6가 넘어 check-in 했지만 저녁식사 가능한 식당을 알려주어 저녁 해결하고 엄마 주머니 안에 있는 어린 캥거루까지 볼 수가 있다
2017년 10월에 1박 숙박함
It was our pleasure to host you

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great accommodation with amazing wildlife at night
2024년 2월에 1박 숙박함
답변 제공: Guy 님, 2024년 3월 1일
Hi Patrick. Thank you very much for staying with us at Oyster Cove Chalet. Annie and I are so pleased you also enjoyed our amazing wildlife, and much appreciate the great review.

10/10 - 훌륭해요

briana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location not far from the Bruny ferry terminal. Room was amazing, large comfortable kind bed, massive shower and nice little kitchen and bbq on the veranda. Homemade chocolates by Annie were an extra treat.
2024년 1월에 1박 숙박함
답변 제공: Guy 님, 2024년 1월 13일
Thank you for taking the time and effort to leave such a thorough review of your stay with us at Oyster Cove Chalet. Annie and I are absolutely thrilled you enjoyed your stay with us much.

2/10 - 너무 별로예요

Nidhi

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Guy 님, 2024년 1월 8일
Dear Nidhi Maini. Yes, we are not very surprised that you did not enjoy being caught out attemng to sneak extra people into your room afer hours. Not only were you willingly trying to breach Occupancy Safety rules which were explicitly stated at the time of booking through Wotif, but you were attempting to avoid additional occupancy fees.

10/10 - 훌륭해요

Shane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I'd rate this 9 out of 10. Clean, quiet, comfortable. It’s been well looked after and serviced. It’s in a very practical location, not far from anywhere. It was ideal for my wife and I to continue our exploration of Tasmania.
2023년 11월에 1박 숙박함
답변 제공: Guy 님, 2023년 11월 22일
Thank you both for staying with us at Oyster Cove Chalet, and taking the time to leave a great review of your stay. Annie and I hope to see you and Jodie back in the near future, as your exploration of Tassie continues.

6/10 - 괜찮아요

Judy

Property needs a bit more tlc. Lovely outlook if you like country but starting to lack maintenance.
2023년 11월에 2박 숙박함
답변 제공: Guy 님, 2023년 11월 20일
Hi Judy. Thank you for staying with us from South Australia on your 52nd Wedding Anniversary. Annie and I are sorry that we were not able to offer the brand new property experience that you sought when staying in regional Tasmania. Our guests normally find Oyster Cove Chalet has far more to offer than shiny baubles.

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Guy 님, 2023년 11월 11일
Annie and I are so pleased you enjoyed your stay with us at Oyster Cove Chalet. Thank you so much for taking the time to write such a lovely review.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay, very comfortable
Lovely 2 night stay at Oyster Cove, clean and comfortable. It had everything we needed for self catering. The bed was very comfy. Highly recommend a stay here, K&D, Launceston
2023년 10월에 2박 숙박함
답변 제공: Guy 님, 2023년 11월 2일
Thank you so much for taking the time to provide such a fantastic review of your stay with us. Annie and I are so pleased you enjoyed Oyster Cove Chalet so much and look forward to welcoming you back again.

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a quiet location nestled in the bush. Room was cosy yet spacious, with king bed, couch, kitchenette and large bathroom. Everything was clean and fresh, and well presented. Everything down to the handmade sweets on the bed on arrival! The owners clearly take pride in their property and love where they live. Outside is well presented, with the rooms having a large deck and bbq each. Everything you could possibly need is here. A feeling of tranquility sets in as you sit down next to the pond and relax, gazing at the hills nearby. True credit to the owners on such a wonderful property!
2023년 10월에 1박 숙박함
답변 제공: Guy 님, 2023년 10월 13일
OMG. What an absolutely brilliant review Amber. That was so kind of you to take the time to be so thorough. Annie and I are incredibly happy you both enjoyed your stay so much, and hope the rest of your trip in Tassie is just as awesome.

10/10 - 훌륭해요

lucila

2023년 9월에 1박 숙박함
답변 제공: Guy 님, 2023년 9월 17일
Thank you both very much for choosing to stay with us at Oyster Cove Chalet. Annie and I are so pleased you enjoyed your stay and are very grateful for your wonderful review.

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice accommodation for one night. Nice surrounds. Host very helpful.
2023년 9월에 1박 숙박함
답변 제공: Guy 님, 2023년 9월 15일
Thank you very much for staying with us, and we hope to see you back in the near future.

10/10 - 훌륭해요

Teng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place and very good view. Warm home during my au trip:)
2023년 9월에 2박 숙박함
답변 제공: Guy 님, 2023년 9월 13일
Annie and I are so happy you enjoyed your stay with us at Oyster Cove Chalet so much. It was very kind of you to leave such a great review.

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The location was beautiful and peaceful.
2023년 5월에 1박 숙박함
답변 제공: Guy 님, 2023년 7월 16일
Hi Diana. Thank you very much for staying with us at Oyster Cove Chalet, and taking the effort to leave such a lovely review. Annie and I look forward to hosting you next time.

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스
Very comfortable, clean and Annie was very helpful, definitely go back again 😊
2023년 6월에 1박 숙박함
답변 제공: Guy 님, 2023년 6월 12일
Marlene, thank you so much for taking the time to leave such a wonderful review of your stay with us. Annie and I are so happy you enjoyed yourselves, and hope to see you back soon.

10/10 - 훌륭해요

Julianne

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hosts, central to our travelling plans. Quiet and peaceful.
2023년 5월에 3박 숙박함
답변 제공: Guy 님, 2023년 5월 18일
Thank you both so much for allowing us to host you at Oyster Cove Chalet. Annie and I are so chuffed you enjoyed your stay so much, and took the time to leave such a fantastic review.

10/10 - 훌륭해요

Annie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a tranquil place to stay at. Very close to the ferry to Bruny Island. Guy & Annie were wonderful hosts. Definitely will stay at Oyster Cove Chalet again if I am in the area. Thank you Guy & Annie
2023년 3월에 2박 숙박함
답변 제공: Annie 님, 2023년 3월 17일
Our pleasure Annie and thank you for your lovely review. We hope you enjoyed the remainder of your stay in Tassie!

10/10 - 훌륭해요

Helen 님, Dulwich Hill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely area, good hosts and great spacious room. We will definitely stay there again when we come back to Tasmania.
2023년 1월에 3박 숙박함
답변 제공: Guy 님, 2023년 1월 28일
Hi Helen. Thank you so much for staying with us at Oyster Cove Chalet. We are so pleased you enjoyed your time here, and very much appreciate the delightful review.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oyster Cove Chalet is an amazing eco-friendly accommodation, the owner is very friendly and helpful, the rooms are stylish, clean and comfy, while the grounds are full of wildlife, perfect for nature lovers.
2022년 12월에 2박 숙박함
답변 제공: Guy 님, 2023년 1월 5일
Thank you so much for staying with us at Oyster Cove Chalet and leaving such a wonderful review. Annie and I are so happy that you enjoyed your time here and hope to see you both again.

8/10 - 좋아요

Noelene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a couple to relax away from everything or just hop in the car and go and explore.
2022년 11월에 3박 숙박함
답변 제공: Guy 님, 2022년 11월 26일
Thanks very much for chosing us to spend your special anniversary, and leaving such a lovely review.

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend to everyone. Great location, awesome accommodation and amazing owners! Thank you so much Annie and Guy, we will be back.
2022년 11월에 3박 숙박함
답변 제공: Guy 님, 2022년 11월 21일
That is so kind of you to leave such a lovely review of your stay with us. Annie and I are so happy you enjoyed yourselves and it was great to meet you.

10/10 - 훌륭해요

Skye

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good stay.
2022년 9월에 3박 숙박함
답변 제공: Guy 님, 2022년 9월 10일
Thank you so much for staying with us at Oyster Cove Chalet. Annie and I are so pleased you enjoyed your time here so much and are very grateful for the lovely review.

10/10 - 훌륭해요

Sherrill

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the place; close to Bruny Island ferry at Kettering. Was warm, comfortable and clean. Saw some Native Hens wondering amongst the bush garden just outside the door. Wonderful. General store just down the road has a terrific selection of foodstuffs for a breakfast or a meal. Hosts were very friendly and helpful.
2022년 9월에 2박 숙박함
답변 제공: Guy 님, 2022년 9월 8일
Thank you very much for staying with us and taking the time to leave such an amazing review of your stay with us. It is always so rewarding to have happy guests.

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My son and I had a wonderful stay at Oyster Cove chalet. I couldn’t speak highly enough about the property, the location is brilliant, the property is clean, the owner was attentive, friendly and helpful. I would definitely stay there again and highly recommend it
2022년 9월에 2박 숙박함
답변 제공: Guy 님, 2022년 9월 6일
Thank you so much for staying with us at Oyster Cove Chalet. It was a pleasure to host you both, and the wonderful review is a bonus.

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great accommodation, attention to detail was above & beyond! The continental breakfast was well worth the $
2022년 8월에 2박 숙박함
답변 제공: Guy 님, 2022년 8월 14일
Thank you both so much for staying with us at Oyster Cove Chalet. Annie and I are so happy you enjoyed your stay so much and very grateful for the wonderful review.

10/10 - 훌륭해요

Tamar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Every effort made for our ease and comfort.
2022년 7월에 1박 숙박함
답변 제공: Guy 님, 2022년 7월 18일
Annie and I are so pleased that you enjoyed your stay with us so much. Thank you very much for taking the time to leave such a kind review.

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful and quiet.
2022년 4월에 3박 숙박함
답변 제공: Guy 님, 2022년 5월 6일
Thank you both for staying with us, and leaving such a lovely review of your stay. We hope to see you back soon on your next gourmet trip to the South.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful room in a stunning setting.
This is a very spacious, comfortable and well-provisioned room in a beautiful setting. Everything we needed for breakfast was supplied. Our host was a good source of information on the region. We loved our stay here.
2022년 5월에 2박 숙박함
답변 제공: Guy 님, 2022년 5월 6일
That is a very humbling review. Annie and I are so pleased you enjoyed your stay with us and hope to see you back soon. Thank you

10/10 - 훌륭해요

BABAK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
location was the best owners were very knowledgeable and friendly
2022년 4월에 4박 숙박함
답변 제공: Annie and Guy 님, 2022년 4월 17일
So glad you enjoyed your stay with us Babak, it was lovely to meet you and your family. We look forward to seeing you in Tassie again!

10/10 - 훌륭해요

Lorraine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean comfortable and we had a great stay.
2022년 4월에 4박 숙박함
답변 제공: Annie 님, 2022년 4월 11일
Thanks so much Lorraine - very happy you enjoyed your stay and hope to see you again!

10/10 - 훌륭해요

DIANE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

MERREN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved watching the wildlife coming close to our doorstep. The bathroom is a large wet room ideal for handicapped.
2022년 3월에 4박 숙박함
답변 제공: Guy 님, 2022년 3월 23일
Annie and I are absolutely delighted that you enjoyed your stay with us so much. Thank you very much for leaving such a wonderful review.

8/10 - 좋아요

June

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a lovely stay nice and peaceful good base to have a look around other areas, friendly owners
2022년 3월에 3박 숙박함
답변 제공: Guy 님, 2022년 3월 18일
Thanks for letting us know how you enjoyed your stay with us. See you next time

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the wildlife on our doorstep. A cosy and private spot. We will be back.
2022년 3월에 2박 숙박함
답변 제공: Guy 님, 2022년 3월 16일
Thanks very much for staying with us at Oyster Cove Chalet and leaving such a fantastic review. Hope to see you back soon

10/10 - 훌륭해요

Pamela

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent amenities and surroundings. Annie and Guy were fabulous hosts
2022년 3월에 2박 숙박함
답변 제공: Guy 님, 2022년 3월 12일
Thank you all for staying with us and taking the time to leave such a wonderful review of your stay. Look forward to seeing you again next time.

10/10 - 훌륭해요

Warren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accommodation near ferry terminal.
Comfortable accommodation. Owners were friendly and gave great advice on local food Outlets and tourist activities. Home made Chocolates on bed was a nice touch. Would recommend.
2021년 11월에 2박 숙박함
답변 제공: Guy 님, 2021년 11월 20일
Thank you very much for your very kind review of your stay with us. Annie and I are so pleased you had a comfortable stay. See you next time!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Annie was a great host. Check information was easy to understand. Our room was spotless and well laid out with everything we needed (including the AC on when we arrived). Wallabies in the morning were a bonus. Great stop over before heading to Bruny Island.
2021년 6월에 1박 숙박함
답변 제공: Annie 님, 2021년 6월 16일
Thank you so much for your lovely review! It was a pleasure to have you stay and I'm so glad you enjoyed your visit. I hope the Bruny Island cruise was enjoyable. Many thanks, Annie, Oyster Cove Chalet

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful homely room with everything you could need. Very quiet and comfortable
2021년 5월에 4박 숙박함
답변 제공: Guy 님, 2021년 5월 7일
Thank you very much for staying with us at Oyster Cove Chalet, and taking the time to leave such a great review.

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean and comfortable place with friendly helpful owners Those searching for the property on Expedia may get the impression that this is on Bruny island but it is not although not far from the ferry terminal. Nice local wildlife around the property
2021년 3월에 2박 숙박함
답변 제공: Guy 님, 2021년 3월 23일
Thank you so much for staying with us and leaving such a wonderful review. Annie and I hope to see you back again soon.

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a great little place to stay. There qere wallabys jumping around it was so peaceful very close to kettering which is qhat we wanted. All in all we couldnt fault the accommodation would definitely stay there again it is great value fo money
2021년 3월에 2박 숙박함
답변 제공: Guy 님, 2021년 3월 23일
We would certainly love to welcome you back to Oyster Cove Chalet. Thank you very much for taking the time to leave such a lovely review of your time here.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tassie adventure
In a remote location, found easier than thought. Close location a few kms to Kettering Wharf(To Bruny Island). Only one meal spot nearby available on a Monday. Friendly management with little touches such as welcome homemade chocolates.
2021년 2월에 1박 숙박함
답변 제공: Guy 님, 2021년 3월 16일
Terence, thank you for staying with us and taking the time to leave a review of your stay. So sorry you believed there was only one meal option nearby- as we have 5 places to get a meal within 3 minutes drive. Please do ask next time. Thank you.

6/10 - 괜찮아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 12월에 2박 숙박함
답변 제공: Guy 님, 2020년 12월 12일
Dear Janet Sanson, we are so sorry sorry that your stay with us did not meet your expectations. We are very proud of our Wotif rating of 4.7/5.0, and work very hard to maintain it. Perhaps if you could please provide some issues that prompted you to post such a poor review- which will enable us to improve for future guests?

10/10 - 훌륭해요

Dianne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accomodation was excellent Guy very helpful with further bookings for me
2020년 2월에 1박 숙박함
답변 제공: Guy 님, 2020년 3월 2일
We are so pleased you enjoyed your stay so much. Thank very much for taking the time to leave such a great review

10/10 - 훌륭해요

Arindam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Oyster Cove
It was great
2019년 12월에 2박 숙박함
답변 제공: Guy 님, 2020년 1월 4일
Thank you so much for taking the time to leave such a wonderful review of your stay with us. Annie and I are so happy your family enjoyed your stay so much.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함
답변 제공: Guy 님, 2019년 12월 24일
Thank you very much for your kind review. Annie and I are so pleased you enjoyed your stay with us.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Special place , tucked in woods, with wildlife ( nearly tame pandemelons). Very quiet, great spot for visiting Bruny Island . Well equiped kichenette with Barbeque
2019년 12월에 1박 숙박함
답변 제공: Guy 님, 2019년 12월 9일
Thank you so much for taking the time to leave a review of your stay with us. We are thrilled that you enjoyed your time here, and that you share our love of our local wildlife. We hope that the rest of your visit to Australia is also enjoyable.

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A quiet, peaceful location away from the hustle and bustle of towns. A well-appointed apartment with a small kitchenette and a reasonable amount of space for a couple. Nice sheltered decking outside the door and scones on arrival was a nice touch. The only negative was the couple in the room next to us arriving home at midnight and clumping around for an hour or so.
2019년 11월에 1박 숙박함
답변 제공: Guy 님, 2019년 11월 21일
Thanks very much for taking the time to leave a review of your stay with us B&D. Annie are so sorry that a noisy guest disturbed you that night, but were happy to note that you enjoyed the rest of your stay

10/10 - 훌륭해요

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좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quiet spot even with all units occupied. Close to ferry for Bruny island and not overpriced like on Bruny island.
2019년 10월에 2박 숙박함
답변 제공: Guy 님, 2019년 10월 11일
Thank you very much for choosing to stay at Oyster Cove Chalet. We are so pleased you enjoyed your stay with us, and hope to see you back again.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exemplary host
Guy was an exemplary host - we were greeted with home cooked scones which was an unexpected treat. Breakfast baskets were delivered fresh each day & were more than adequate. Chalets were in a bush setting, easy to find. Organic gourmet food store in walking distance.
2019년 10월에 2박 숙박함
답변 제공: Guy 님, 2019년 10월 7일
Thank you for lovely review of your stay at Oyster Cove Chalet. We are so pleased you enjoyed your stay in Room 1 - our most requested room. Annie and I hope to see you again next time you are down South.

4/10 - 별로예요

Sabarinath

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Location great, but hosts serious question mark
The location is great, the amenities was decent except the continental breakfast(refer pic) and the hosts. The hosts didn’t allow us to enter the reception ye. I went to enquire about house keeping as we were staying for 3 nights. all I received from the host is and I quote “in Australia it is not normal to do house keeping everyday and that may be in your country it is normal”. Felt like being racially treated here.
2019년 9월에 3박 숙박함
답변 제공: Guy 님, 2019년 10월 3일
At Oyster Cove Chalet we strive to offer a superior level of customer service and offer a large list of free amenities to our guests- Including free bottled water, free handmade chocolates, an espresso pod machine, luxurious cotton slippers, free wifi, and a large selection of bathroom amenities ( including a full dental kit for each guest). Despite this you made several trips to the office demanding additional goods and services that no guest is entitled to as part of their stay- including coming to our home at 7:30am demanding my wife supply you with more toothpaste. Our Office hours are very clearly stated on the door for all guests, yet you chose to ignore them. You were never refused entry to Reception at any time during Office Hours.We were able to accommodate some of your extra demands (including supplying fresh towels, and bathroom amenities) without any charge, and very clearly explained that a self-contained apartment is not serviced daily. Your booking on hotels.com clearly stated that you were only entitled to weekly housekeeping, and so accordingly we declined to makeover your room after 2 days as per your demand. You then became angry and aggressive, and now have stated that you felt you were treated 'differently' to other guests. The reality is that you were given the same high level of service we offer to all our guests, but you demanded you be treated differently.