Seamless checkin, got assistance with luggage, the bellman introduced himself , introduced me to the amenities. Had 2 very nice meals, enjoyed an excellent massage, lounged at the pool. The staff already inquired about my flight connection for the next day and already had arranged a ride to the airport. The bellman doubled as the chauffeur to cover lunch for the regular driver, and still remembered my name. Is that important? I think so. Highly recommended and I will return there if I pass through Palawan again