레스토랑

베스트 웨스턴 플러스 팜 비치 가든스 호텔 & 스위트 & 콘퍼런스 센터 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 팜 비치 가든스 호텔 & 스위트 & 콘퍼런스 센터
11360 US Highway One, Palm Beach Gardens, North Palm Beach, FL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 426개" "
평점 8 - 좋아요. 1005개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 127개" "
평점 4 - 별로예요. 1005개 이용 후기 중 101개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 99개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Melissa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Access to highway, lots of commercial properties nearby, close to beaches
2024년 4월에 4박 숙박함

4/10 - 별로예요

Lashonda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Gina

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great location generic in every other way
2024년 4월에 1박 숙박함

4/10 - 별로예요

Lyniece 님, Pittsburgh

가족 여행
별로예요: 직원 및 서비스
N/A
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jorge

2024년 4월에 4박 숙박함

6/10 - 괜찮아요

John

가족 여행
별로예요: 숙박 시설 상태 및 시설
Facility was showing wear. Staff was not very friendly. Didn’t address you when you approached desk
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Mary

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second stay. Would stay again.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Abdulmajeed

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, no shampoo and no water until checkout time
2024년 4월에 2박 숙박함

4/10 - 별로예요

Irene

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The telephone in our room was not working and nothing was done about it...breakfast hours changed and we were not notified...our room was cleaned and no clean towels were replaced...on the day we checked out we had mo running water to shower or wash our hands, brush our teeth...nothing...would not recommend.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was excellent. Slept great. Clean pool with water fall. Pillows are tiny though.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Gail

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It work for what I needed. Staff very nice. I was not in the property much as I was attending meeting elsewhere and did not spend much time at the hotel, except to sleep
2024년 4월에 2박 숙박함

4/10 - 별로예요

Ron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was a bit below average and had things such as burned out light bulbs and ice machines not working. It was also very inconvenient from a parking perspective.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kristy

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The pool area was great! And the breakfast was sufficient. The hotel was dated and we had a few issues in the room: sink wouldn’t drain, provided toiletries not filled, and very low water pressure in shower. The front desk was helpful. The hotel was pet friendly, but there wasn’t a dog area outside to use the bathroom.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Meredith

2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Keyla

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Cassandra

I never stayed. I asked for a cancellation but never heard back.?
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Brandon D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the beach on beautiful surrounding areas the staff was downright lovely and helpful
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Brandon D,We appreciate your kind words about our helpful staff and convenient location near the beach.

2/10 - 너무 별로예요

Shabniz 님, Port Coquitlam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Totally unexceptable!!!!.. mold on the pull out sofa !!… checked in and went to wash my hands in the bathroom sink and it plugged up. Went to get help but no help !! No replacement room and paid 300 $$ and can’t even use the sink to brush teeth or wash hands !! Got out and hoping to get better hotels next time Rude staff rude manager
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Shabniz,We are sorry to hear about your experience and regret any inconvenience. Guest feedback is valuable, and we will address this with our team to improve services for future guests. Should you wish to further discuss your stay, please contact our management team directly. Your comfort and satisfaction are our top priorities.

10/10 - 훌륭해요

Bill Fisher

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Bill Fisher,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another amazing experience.

4/10 - 별로예요

Beverly 님, Winchester

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
We arrived at 3:45 and there were no rooms ready for us. We waited and were put into a room (105) on the first floor with a badly damaged couch. I assume from a cat because it smelled of litter box. I went back to the desk and our room (126) still wasn’t ready. After another wait we were put into 122 with again a badly scratched up couch. By this time we were too exhausted to ask again. During our stay, I took pictures of what appears to be black mold in the bathroom, the couch, the torn curtain and several other dirty places. The “pillow top” mattress was hard, neither of us could sleep so we went to breakfast at 7:30 and the food wasn’t ready. All of the employees were gracious and I learned from one they had put us on the pet floor (we didn’t have a pet.) plus we paid more than they would have charged us if we had booked directly with them!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Beverly, I'm sorry to hear about your experience at our hotel. Your feedback is valuable and will be shared with the relevant teams for further review. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Alfredo Ruiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Alfredo Ruiz,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

2/10 - 너무 별로예요

Nick

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Nick, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us with any feedback you may have from your stay. We value all input from our guests to continually improve our services.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
The
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello John,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

8/10 - 좋아요

Bart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property….. bathroom not the nicest though. Ended up with handicap room….the shower was falling apart
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Bart,We appreciate your feedback and will share your comments with our team for review. Should you have any concerns during your stay, feel free to bring them to our attention. Thank you for choosing our property for your accommodation needs.

6/10 - 괜찮아요

Vianney

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was in a good area, the hotel needs a mommy makeover. It’s very OLD. The outside looks great, but the inside however needs lots of work! Breakfast staff was very helpful.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Vianney, We appreciate your feedback regarding our property and staff. We are glad to hear you enjoyed our location and helpful breakfast staff. Your comments regarding the hotel's appearance will be shared with the team for future improvements. Thank you for staying with us and taking the time to provide your insights.

8/10 - 좋아요

Guillermo

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Guillermo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 - 너무 별로예요

Kirian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room are old the couch was dirty bathroom the same.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Kirian, We appreciate your feedback and will share your comments with our team to make necessary improvements for future guests' satisfaction. Thank you for bringing this to our attention.

4/10 - 별로예요

Raymond

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t have high hopes for this hotel, but it was pretty gross. The rooms smelled moldy, the comforter had what I hope was a coffee stain on it, the carpet was dirty, the toilet was dirty, etc. needs a lot of work.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Raymond,We’re sorry to hear about your disappointment with your recent stay. We truly value your feedback and will communicate your concerns to the appropriate team for further review. Thank you for bringing these issues to our attention.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Christopher,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another exceptional experience.

4/10 - 별로예요

Byron

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in need of a total renovation. The rate charged is not justifiable considering the condition of the facility.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Byron, We appreciate your feedback and will take it into consideration for future improvements. Our rates are competitive within the local market. Thank you for sharing your experience with us.

6/10 - 괜찮아요

michael

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello michael, We value your stay with us and are here to address any concerns you may have had during your time at the hotel. Please feel free to reach out to us directly to share your feedback. We hope to welcome you back in the future for an improved experience.

2/10 - 너무 별로예요

Christopher

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Moldy and musty. Gave me sinus headache and had to check out after one night
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Christopher,We are sorry to hear about your experience. We always strive to provide a comfortable stay for our guests. Any concerns should be directed to our management team for further assistance. Thank you for your feedback.

2/10 - 너무 별로예요

Olivier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Olivier, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to provide further details so we can address any concerns you may have. We value your feedback and hope to have the opportunity to improve your impression with us.

6/10 - 괜찮아요

Gary 님, LONG BEACH

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No hair dryer in our room. We were told they don’t have any extras.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Gary, We apologize for any inconvenience caused by the absence of a hair dryer in your room. Our team strives to provide the best experience possible, and we regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our management team directly.

8/10 - 좋아요

Jason 님, wash

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Elevator broken, breakfast sausages grey, eggs not much better. Otherwise good. Room was clean, comfortable. Staff nice. We'd go back
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Jason, Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the elevator and the quality of the breakfast items. We appreciate your kind words about the cleanliness of the room, comfort, and our friendly staff. We value your feedback and hope to welcome you back in the future.

4/10 - 별로예요

Lisa

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Lisa, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you may have so we can address your concerns accordingly.

10/10 - 훌륭해요

Ed

Front Desk was extremely helpful
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Ed,Thank you for your kind feedback about our helpful front desk team. We greatly appreciate your recognition and will share your compliments with them. We strive to provide exceptional service to all our guests and it's gratifying to know that we succeeded during your stay. We hope to welcome you back in the future for another enjoyable experience.

2/10 - 너무 별로예요

Karrah

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff and front desk worker were very sweet, unfortunately, after taking a nice nap after checking In I saw about 5 roaches surrounding the bed. They put me in an upgraded different room which was nice but the thought of the roaches hanging out by my head while sleeping was enough for me.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Karrah, Thank you for your feedback and for recognizing our friendly staff. We apologize for any inconvenience caused by the presence of insects in your room. Our team immediately took action by providing you with an upgraded room. Guest satisfaction is our priority, and we will continue to work diligently to ensure a comfortable and enjoyable stay for all of our guests.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good locafion
답변 제공: Manager 님, 2024년 2월 6일
Hello Juan,Thank you for your feedback regarding our hotel's location. We are pleased to hear that you found it convenient. We appreciate your time in reviewing your stay with us.

8/10 - 좋아요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No issues
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello robert,Thank you for writing a review of your recent stay with us. We appreciate your feedback and are glad to hear that you didn't experience any issues during your time at our hotel. We hope you had a comfortable and enjoyable stay. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

10/10 - 훌륭해요

Diego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room with small kitchen with utensils,large fridge
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Diego,We appreciate your positive feedback on our beautiful room with a small kitchen and utensils, along with a large fridge. Our team strives to provide a comfortable and convenient stay for our guests. Thank you for choosing our hotel, and we hope to welcome you back soon.

4/10 - 별로예요

Matthew

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Matthew, We apologize for any inconvenience you may have experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so that we can address them accordingly. We value your opinion and would appreciate the opportunity to improve your experience in the future.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was convenient for me to visit my sister.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Susan,We're delighted to hear that our hotel's convenient location allowed you to conveniently visit your sister. Thank you for choosing our hotel for your stay. If there's anything else we can assist you with, please let us know. We look forward to welcoming you back again in the future.

2/10 - 너무 별로예요

adrienne

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My co-worker stayed at this location and informed me that it was horrible. The entire establishment smelled horrible and the inside smelled very moldy. Both rooms not only smelled bad they appeared not be clean. There was hair all over the place from the previous occupant. The bathroom towels had stains on them, the bathroom floors were still dirty from the previous occupant.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello adrienne, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your time with us. We strive to provide a clean and comfortable environment for all our guests and we are disappointed to learn that we fell short of your expectations. We encourage you to contact our management team directly so they can address your concerns appropriately.

10/10 - 훌륭해요

Clifford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place … a nice place to stay and the front desk person, Alex, was a professional and knowledgeable
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Clifford,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our hotel. It's wonderful to know that Alex provided you with professional and knowledgeable service. We hope to welcome you back in the future for another excellent stay.

8/10 - 좋아요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Todd, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Padraic

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Padraic,We are delighted to hear that you had a fantastic stay with us! We greatly appreciate your positive rating and we are glad that you enjoyed your time at our hotel. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Frank

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Frank, Thank you for choosing our hotel for your stay. We appreciate your time in providing us with a rating. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we have the opportunity to address them. We value your satisfaction and hope to welcome you back in the future.

8/10 - 좋아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly receptionist
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Joan,Thank you for taking the time to share your feedback about our friendly receptionist. We strive to provide a warm and welcoming experience to all our guests. We will make sure to pass along your compliments to the team. We look forward to welcoming you back in the future.