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힐튼 그랜드 베케이션스 클럽 팜데저트 여행 후기

4.5 out of 5
힐튼 그랜드 베케이션스 클럽 팜데저트
1 Willow Ridge, Palm Desert, CA

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 315개 이용 후기 중 246개" "
평점 8 - 좋아요. 315개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 315개 이용 후기 중 12개" "
평점 4 - 별로예요. 315개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 315개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Seung mok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Here us good place better than picture Good room and nice service Very quiet I recommand here if you want rest
2018년 8월에 1박 숙박함
답변 제공: Jason 님, 2018년 9월 2일
Thank you for the great feedback! We look forward to welcoming you again in the future.

2/10 - 너무 별로예요

wenda

2024년 3월에 5박 숙박함

8/10 - 좋아요

JOHN

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

You Jung

2023년 9월에 2박 숙박함
답변 제공: jose 님, 2023년 10월 4일
Thank you for your feedback, we hope to see you back soon!

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great beautiful property
답변 제공: jose 님, 2023년 10월 4일
Thank you for your feedback. Hope to see you back soon!

10/10 - 훌륭해요

Deneane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our family has enjoyed staying at Desert Willow over the years. We are happy the property is now a Hilton Grand Vacations once again.
2023년 8월에 2박 숙박함

8/10 - 좋아요

tinh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed in a 750 sqft room, spacious for the price, and it has everything you need in the kitchen. Driving to nearby business center was about 5-10 minutes. The hotel has 2 chargers for EV free for guests. 2 TV are smaller than many other hotels, about 32-36 inches but you can cast Netflix or anything on Chromecast. I don’t see this feature at other hotels. I paid through Orbitz in advance and got a discount which was lower than if paying at the hotel at the check in. I wanted to leave 1 day early but couldn’t because I paid through Orbitz. Orbitz agents tried to help me but could not talk to the hotel because they have a “policy … do not contact “. They suggested I talk directly to the hotel but the hotel said they couldn’t do much because I paid Orbitz. So, I got the runaround. Anyway I am happy with the stay, but wish Hilton Hotel and Orbitz could be more transparent in their policies online.
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Patricia

2023년 7월에 3박 숙박함

10/10 - 훌륭해요

ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Ann

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We arrived in our room and it was 100 degrees inside due to the broken ac. We stayed in the room for about an hour while they try to fix the ac. We ended up moving rooms. Staff was great. I just wish they did a room check prior to guests arrival to ensure the room is ready.
2023년 7월에 2박 숙박함
답변 제공: Jose 님, 2023년 7월 18일
Thank you for choosing our wonderful property as your vacation destination. We strive to make your stay as pleasant possible and will work with our team, to ensure your next stay is better than this one.Best regards, Jose

6/10 - 괜찮아요

Cristina

2023년 6월에 2박 숙박함
답변 제공: Jose 님, 2023년 7월 18일
Thank you for choosing our wonderful property as your vacation destination. I apologize that we were not able to meet your expectations. Please, let us know how we can better improve your stay for your future vacation. Best regards,

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
Nice, Quiet and relaxing trip. We stayed in building 27 with a very short walk to the pool. Was told they were at 100% occupancy and yet it was very quiet.
2023년 5월에 3박 숙박함
답변 제공: jose 님, 2023년 5월 31일
We appreciate your feedback. Please let us know if there was anything we could have done to make your stay a 10. Best regards and hope to see you soon!

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Such a great place. Nice pools
2023년 5월에 4박 숙박함
답변 제공: Jose 님, 2023년 5월 31일
Thank you for your feedback! We hope to see you back soon. Best regards.

10/10 - 훌륭해요

Tim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place :)
2023년 4월에 2박 숙박함
답변 제공: -Jose 님, 2023년 4월 29일
Thank you for your feedback! Hope to see you back soon!

10/10 - 훌륭해요

Chris

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at other similar type properties in the area and Hilton was far the best
2023년 4월에 7박 숙박함
답변 제공: Jose 님, 2023년 4월 19일
Thank you for your feedback! Hopefully we will see you back soon.

10/10 - 훌륭해요

Trac

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: -Jose 님, 2023년 4월 15일
Thank you for your feedback! Please let us know if there is anything we can do for you.

4/10 - 별로예요

Reg

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This is the 6th time I have stayed here in the past 10 years... Overall conditions and cleanliness are continuously declining. From Intrawest to Diamond Resorts and now Hilton Grand Vacations - the resort keeps getting more run down.
답변 제공: Jason 님, 2023년 3월 2일
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Palm Desert.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스

6/10 - 괜찮아요

Bruce

별로예요: 숙박 시설 상태 및 시설
Overpriced for quality of room and furnishings
2022년 12월에 2박 숙박함
답변 제공: Jason 님, 2022년 12월 19일
Thank you for your feedback. We are sorry to hear you were disappointed with this aspect of your stay. We hope for a future opportunity to exceed your expectations.

10/10 - 훌륭해요

Lana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 4박 숙박함

8/10 - 좋아요

Megan 님, Crestline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Julie

2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Kirsten

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함

6/10 - 괜찮아요

Lindsay

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Room had a musty smell that lingered the entire time. AC stoped working though a quick response to fix it. Bathroom was dirty when we first got there. Pool situation was pretty sad, very small.
2022년 8월에 2박 숙박함
답변 제공: Jose 님, 2022년 8월 31일
Hello Lindsay, I apologize for the less than stellar vacation experienced while staying at our property. We do offer several pools of different sizes that are available to our guests. We take pride in our property and will take the steps necessary to correct any deficiencies you may have encountered.Best regards,

10/10 - 훌륭해요

Georgina 님, Coronado

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, beautiful, awesome views. Loved it!
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

8/10 - 좋아요

Shachar

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Stefan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 객실의 편안함
Easy checkin, friendly staff, close to Ralph’s market and Starbucks, awesome short weekend stay.
2022년 8월에 1박 숙박함
답변 제공: Jason 님, 2022년 8월 7일
Hello Veronica, Thank you for choosing to stay with us at Palm Desert and for posting the wonderful review! We look forward to welcoming you again in the future.

8/10 - 좋아요

Toshiharu

2022년 7월에 1박 숙박함
답변 제공: Jason 님, 2022년 8월 5일
Hello Toshiharu, Thank you for staying with us and for posting the great review! We are happy to see you enjoyed your stay with us and look forward to welcoming you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
A beautiful oasis of comfort, relaxation and fun.
Beautiful, clean, family friendly and conveniences of all sorts. Games, movies, outdoor fun within walking distance inside the property. Pool just outside our room. Seating area on porch with fireplace. The amenities are endless. Grocery store and coffee shops down the road less than a minute away. Staff is amazing and friendly. I could not stay anywhere else now that we have experienced this place.
2022년 7월에 2박 숙박함
답변 제공: Jason 님, 2022년 8월 1일
Hello, Thank you so much for staying with us and for leaving such a wonderful review! We are overjoyed to hear you had a fantastic time with us and look forward to welcoming you back, when your travels bring you back to Palm Desert.

10/10 - 훌륭해요

Christian

2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Zainab

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Jason 님, 2022년 8월 1일
Thank you for staying with us and for posting the wonderful review! We hope to welcome you again soon!

10/10 - 훌륭해요

Brent

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceeded our expectations in every way. Property is beautiful and the accommodations are spacious, comfortable and in excellent condition. Staff are friendly and helpful. Loved our stay here and would book again.
2022년 7월에 3박 숙박함
답변 제공: Jason 님, 2022년 7월 31일
Hello Brent, Thank you for staying with us at Palm Desert and for leaving such a wonderful review! I am happy to hear that we exceeded your expectations. We hope to welcome you again, should your travels bring you back to Palm Desert!

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 객실의 편안함
This property has gone downhill. The staff was awful we will not be back.
2022년 7월에 5박 숙박함
답변 제공: Jason 님, 2022년 7월 31일
Hello Brian, Thank you for choosing to stay with us at Palm Desert. I am saddened to see the poor rating, as well as your comments regarding the property and staff. I will send an email to you directly so that I can gather more details surrounding your experience with us.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 객실의 편안함
Best place in Palm Desert
Beautiful, roomy accommodations! Everything was very clean. The kitchen was fully appointed. The weather was so hot, we didn’t want to use the adult pool, as the water was hot, but not the resort’s fault. Staff were very polite and helpful. It is basically across the street from the JW Marriott. The rooms at Embarc were soooo much nicer, cleaner and 1/2 the price. I look forward to returning in a better season so we can use the amenities.
2022년 7월에 2박 숙박함
답변 제공: Jason 님, 2022년 7월 24일
Hello Susan, Thank you so much for choosing to stay with us at Palm Desert and for leaving the wonderful review! We are happy to hear you enjoyed your stay and everything we have to offer. We take pride in being a unique property, among the larger resorts like the JW Marriott across the street. We look forward to welcoming you again soon!

10/10 - 훌륭해요

Hyeong 님, brea

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and spacious with kitchen and separate living area. Property appears to be on the newer side. Next to Ralph’s shopping plaza. By the way, why is Expedia asking me if this review is helpful to black, Asian, Latino, LGBTQ groups? Let’s stop with the tribalism and accept that we are all PEOPLE.
2022년 7월에 1박 숙박함
답변 제공: Jason 님, 2022년 7월 14일
Hello Hyeong, Thank you for staying with us at Palm Desert and for posting the lovely review! We are happy to hear you enjoyed your time with us and look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Zachary

2022년 7월에 1박 숙박함
답변 제공: Jason 님, 2022년 7월 14일
Hello Zachary, Thank you for staying with us at Palm Desert and for posting the wonderful review! We look forward to welcoming you again soon.

10/10 - 훌륭해요

Dorian

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Jason 님, 2022년 7월 14일
Hello Dorian, Thank you for choosing to stay with us at Palm Desert and for posting the great review! We look forward to welcoming you again soon.

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place. Great location. Comfortable. Will be back again!
2022년 7월에 2박 숙박함
답변 제공: Jason 님, 2022년 7월 14일
Hello Erica, Thank you for staying with us at Palm Desert and for posting the wonderful review! We hope to welcome you back again, should your travels bring you back to our lovely city.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Jason 님, 2022년 7월 11일
Hello Jamie, Thank you for choosing to stay with us at Palm Desert and for posting the wonderful review! We hope to welcome you again, should your travels bring you back to our lovely city.

8/10 - 좋아요

Christy

좋아요: 객실의 편안함
We had a great time. While taking a walk around the property we noticed that the back side of the property was neglected. It was dirty, broken pots, lots of webs. I think it’s the part where they used to have timeshare presentations. I also think there should be iced water at pool areas.
2022년 7월에 1박 숙박함
답변 제공: Jason 님, 2022년 7월 6일
Hello Christy, Thank you for choosing to stay with us at Palm Desert. We are happy to hear you had a great time with us and look forward to welcoming you again soon.

10/10 - 훌륭해요

jennifer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees are kind and helpful. Customer service is great and the facility is great. Patios are not smoke free. So keep that in mind if you cant be around smokers.
2022년 7월에 3박 숙박함
답변 제공: Jason 님, 2022년 7월 6일
Hello Jennifer, Thank you for choosing to stay with us and for posting your lovely review! We hope to welcome you again soon.

10/10 - 훌륭해요

Yoon

좋아요: 청결 상태, 객실의 편안함
Amazing!
Wonderful experience. Outdoor shower is really awesome. Clean room and love not being crowded or near other rooms. Look forward to visiting again!
2022년 6월에 1박 숙박함
답변 제공: Jason 님, 2022년 7월 3일
Hello Yoon, Thank you for staying with us and for posting such a wonderful review! We are happy to hear you enjoyed your time with us and look forward to welcoming you again soon.

10/10 - 훌륭해요

David 님, Brentwood

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed in a lot of high end Hotels/Resorts and this was fantastic. Room and private courtyard, outdoor shower were all fantastic. Will only stay here when back in the Palm Desert area.
2022년 6월에 2박 숙박함
답변 제공: Jason 님, 2022년 6월 22일
Hello David, Thank you for choosing to stay with us and for posting your wonderful review. We are delighted to see that you enjoyed your time here and look forward to welcoming you again soon.

10/10 - 훌륭해요

Cristina

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed here for years and always enjoy.
2022년 6월에 2박 숙박함
답변 제공: Jason 님, 2022년 6월 21일
Hello Cristina, Thank you for choosing to stay with us, and we are happy to hear that you have enjoyed your visits with us for many years. We look forward to welcoming you again when your travels bring you back to Palm Desert!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Will return for sure !
Was a bit worried that the property is a timeshare but in general we were quite impressed with our rooms and of course the amenities. It's a hidden gem in the desert as many reviews mentioned. We also liked the feeling of staying in a vacation home instead of a hotel room.
2022년 6월에 2박 숙박함
답변 제공: Jason 님, 2022년 6월 20일
Hello, Thank you for choosing to stay with us at Palm Desert, and for posting the wonderful 10 out of 10 review! We are happy to hear you enjoyed your stay and look forward to welcoming you again soon.

10/10 - 훌륭해요

Jeffrey

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was well maintained, quiet and not crowded. Appreciated the extras, e.g. the exercise room
2022년 6월에 4박 숙박함
답변 제공: Jason 님, 2022년 6월 20일
Hello Jeffrey, Thank you for choosing to stay with us at Palm Desert, and for posting the wonderful 5 out of 5 review! We are happy to hear you enjoyed your stay and appreciated the serenity that our resort is known for. We look forward to welcoming you again soon.