We booked this hotel for a quick night in Panama City after flying in late from Colorado. We did not realize the set up is more condo, than hotel. Therefore, there is not a front desk that is open late. You have to locate a lock box and call a number to get the code. A little inconvenient, but not a deal breaker. However, there was no map with the key so it was a little tough finding our unit in the dark. All of units open to the outside. When we got to the room, we discover the keys don't work. That is because our room was given to someone else! Awesome. He had the same issue, and someone gave him our room. Someone screwed up somewhere along the line...not sure what happened. Ultimately the after hours person on the phone got the manager to come back over, and she gave us a different unit. But this was an hour plus of nonsense just to get in the door. A better description online of how the after hours things works and a more organized staff would help. Otherwise the condo was cute and clean and perfect for our needs.