야외 수영장, 일광욕 의자
예약 가능 여부 확인

선버드 비치 리조트 바이 서던 베이케이션 렌탈스 여행 후기

3.5 out of 5
선버드 비치 리조트 바이 서던 베이케이션 렌탈스
Panama City Beach, FL

이용 후기

6.0
평점 10 - 훌륭해요. 428개 이용 후기 중 79개" "
평점 8 - 좋아요. 428개 이용 후기 중 99개" "
평점 6 - 괜찮아요. 428개 이용 후기 중 87개" "
평점 4 - 별로예요. 428개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 428개 이용 후기 중 95개" "

6.4/10

청결 상태

6.4/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

6/10 - 괜찮아요

Diana

연인과의 여행
Great location, easy access to get to the beach. No need to check in at front desk it’s a keyless entry straight to your condo. Building and condo definitely needs some renovation done. But other than that a good stay.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Gage

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was just very outdated. And so we a lot of things around the property. For what they’re charging for resort fees. They could do much better keeping up on the property. The elevators looked terrible. With plywood on the ceiling. Screws all the way screwed and halfway bent into the floor that I stubbed and cut my toe on.
2024년 3월에 4박 숙박함
답변 제공: Michael C. 님, 2024년 4월 8일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

4/10 - 별로예요

Dena

2024년 3월에 4박 숙박함
답변 제공: Your Southern Team 님, 2024년 3월 31일
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not our standard. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.Kindest Regards,

6/10 - 괜찮아요

Anderson

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very great location!
2023년 7월에 4박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!

6/10 - 괜찮아요

Ruby

별로예요: 청결 상태
Our Sunbird stay
1st the pitchures on site must been taken when 1st done because it needs maintenance and updating. Then wasn’t told under construction until after booked. Got there and No AC but did come and fix. 2nd day breaker kept kicking breaker off which did fix same day. 3rd day husband set up on bed and it broke but again they fixed it same day. Upon arrival gave us a free voucher for ice (which was nice) but machine was out of order. We realize they are doing some maintenance outside but the room needs some work done for sure.
2023년 7월에 4박 숙박함
답변 제공: Southern Vacation Rentals 님, 2023년 8월 2일
Hello, Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true ten-star stay. Kindest Regards, Your Southern Team

6/10 - 괜찮아요

David

가족 여행
별로예요: 숙박 시설 상태 및 시설
The condo I rented is in severe need of updating. The furniture appears old but functional and clean, but not nearly new and as pretty as in most places I have stayed. The Sunbird Resort is under construction so there is extra noise and mess. The elevators were very dirty., however, they were fast, and did the job.
2023년 7월에 4박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

2/10 - 너무 별로예요

Shannon

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had 5 guest and after payment was made then told max is 4 couldn't get refund. We had to leave one person at home.Room was outdated and furniture/decor was nasty.Very overpriced for conditions,the beds were like rocks.Extra parking fee required when you arive and hard to find parking spot.The place was nothing like the pictures online.Rug was so nasty i wanted to trash it myself but i didn't or i would have been charged for helping them out by throwing there trash out for them. Iwill never stay at Sunbird again.All they can do is apologize but do nothing about the problems nor compinsate you in any way to make up for the conditions.Construction everywhere The whole vacation was a joke when paying close to two grand for 5 nights you would atleast get a comfortable bed and clean condo but no you get a hard bed and dusty dirty room they charge cleaning fees but i had to clean the room when we arrived. Kitchen was so compacted i had to move the refrigerator just to open the oven door.Save your money or find somewhere else to stay. Very disappointing
2023년 7월에 5박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

4/10 - 별로예요

james

2023년 7월에 4박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for any inconveniences.Your score has been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

10/10 - 훌륭해요

Zoraida

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
답변 제공: Michael C. 님, 2023년 8월 1일
Muito obrigado por avaliar sua estada conosco!Agradecemos sinceramente seu feedback sincero e esperamos poder hospedá-lo novamente em breve!

8/10 - 좋아요

Ronald

2023년 6월에 6박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!

4/10 - 별로예요

Kimberly

2023년 6월에 4박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for any inconveniences.Your score has been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

2/10 - 너무 별로예요

Alana

좋아요: 청결 상태
별로예요: 편의 시설/서비스
2023년 6월에 3박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for any inconveniences.Your score has been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

6/10 - 괜찮아요

Brenda

2023년 6월에 3박 숙박함
답변 제공: Michael C. 님, 2023년 8월 1일
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!

2/10 - 너무 별로예요

Tina

별로예요: 청결 상태, 객실의 편안함
Don’t rent Beware false advertisement
Total trip was unpleasant room was not what was expected holes in walls cabinet doors broken air didn’t even work 1 st day made numerous calls to you and Sunbird no call back from property manager!!
2023년 6월에 3박 숙박함
답변 제공: Michael C. 님, 2023년 6월 20일
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.

2/10 - 너무 별로예요

Misty

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
An hour before our check in they called to let us know that we could not stay due to construction. Offered another place and was going to charge extra we told them we are on our one year this is a major inconvenience we didn't have a lot of spending money they offered a refund and I told them we are an hour away and are driving over 7 hours and we should have been notified days before they ended up giving us another place for our stay for what we paid not what we wanted but at least it was somewhere to stay
2023년 5월에 5박 숙박함
답변 제공: Michael C. 님, 2023년 6월 16일
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 객실의 편안함
Just ok for the price
I had to pay to park inside the gated lot even though I was issued a pass code to the gate ? A security guard told me the parking fee was “ about $40.00 “. Being that sounded shady I went to my room and visited the front desk two days later who charged me $45.00 for the same parking!! I washed all 4 towels that was in my room. When I went to get them they were gone. I called the main office and told them. The told me they would have me more towels brought up to my room. I still haven’t seen those towels and that was three days ago. Apart from that, I loved the view, and the family had a really good time. We could walk to pineapple Willys and really anywhere we wanted.
2022년 6월에 6박 숙박함
답변 제공: Michael C. 님, 2022년 6월 29일
Thank you so much for reviewing your stay with us. We sincerely appreciate your candid feedback, and apologize for these inconveniences. We've shared your comments with the onsite team for review. We hope to host you again sometime, for another chance to give you the experience that you deserve.

8/10 - 좋아요

Brandi

가족 여행
좋아요: 청결 상태, 객실의 편안함
Winter get away
Weather was amazing, but I had to wait 24hrs before I had hot water in my condo… which resulted in me being moved to a different condo. The property is under reconstruction right now but all in all it’s a nice property for an older condo. The room is different than what is pictured when booking
2021년 12월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2022년 1월 20일
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer's expectations and your input is truly appreciated

2/10 - 너무 별로예요

Monica

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was difficult . Room was dirty and very aged. Nothing like the photos on your site .
2021년 12월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2022년 1월 6일
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are currently striving to exceed our customer's expectations and your input is truly appreciated.

2/10 - 너무 별로예요

Jade

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nothing like the online pictures. It was very dirty, not cleaned, ceiling tile missing in kitchen, dirt on floors, black grit came out of ac ducts. Pubic hair in bath tub.
2021년 12월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2022년 1월 6일
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer's expectations and your input is truly appreciated.

8/10 - 좋아요

Wilburn

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
The condo was nice but did need some updates. There were some tiles loose and the stove burner and microwave both had issues but overall it was a beautiful place. The cleanliness on the other hand was definitely lacking and should be looked into! I don’t know if the resort there was responsible or an outside company but we were extremely disappointed and there were no supplies in the condo for us to clean up before we used anything so we had to purchase items from our own pocket after paying a cleaning deposit! Extremely unhappy about this. We did stay over New Years and an owner/resident there at the Sunbird had a ton of fireworks that he sat off on the beach for hours on end which kept us from traveling to the piers for the county and city shows which made us extremely happy and very relaxed! Overall we had an amazing time after we got our room clean so that we could feel relaxed. We will stay again but look deeper into the cleaning details if possible! We felt extremely safe on the gated property.The codes were changed daily and there was a guard on duty. Multiple pools but one closed for construction and several trails to the beach. Parking passes were required at an additional charge and all tenants were required to wear a bracelet like at an amusement park to clearly show that you belong on the property and all others could easily identify you! We loved that!
2021년 12월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2022년 1월 6일
Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer's expectations and your input is truly appreciated.

10/10 - 훌륭해요

Rachel

2021년 10월에 2박 숙박함

8/10 - 좋아요

Tonie

단체 여행
좋아요: 청결 상태, 객실의 편안함
2021년 10월에 4박 숙박함
답변 제공: Front Desk Manager 님, 2021년 10월 11일
Thank you for staying with us! We appreciate your feedback.

2/10 - 너무 별로예요

Jennifer Michelle

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no security on property but I had to pay for it. Garbage cans outside were overflowing for days. Office staff on property very rude and nasty!
2021년 9월에 6박 숙박함
답변 제공: Front Desk Manager 님, 2021년 10월 9일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and will ensure that the proper departments are made aware. We are continually striving to exceed our customer's expectations and your input is truly appreciated.

6/10 - 괜찮아요

alanna s.

좋아요: 청결 상태
hotel
hotel was nothing like pictures online. tv didn’t not work, we had a ironing board but no iron, missing half the blinds in living room and torn couch cushions.
2021년 8월에 2박 숙박함

8/10 - 좋아요

Angie

좋아요: 청결 상태, 편의 시설/서비스
2021년 8월에 2박 숙박함

6/10 - 괜찮아요

Willis

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pictures viewed during booking did not come close to what we were actually given. Dishes were not clean and we had to rewash them before we could use them. Ceiling fans and air vents were covered in a thick layer of dust. Didn't know when I booked that the pools were going to be closed and if we wanted to use a pool we would have to go over to the west building were the pool was extremely small and swim elbow to elbow with everyone else. But on the plus side Panama is still great been there many times and will keep going just probably not at this resort.
2021년 8월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2021년 8월 23일
Thank you for staying with us! We appreciate your feedback.

2/10 - 너무 별로예요

David N.

별로예요: 청결 상태
Stay away!
From the word go this has been the worst experience ever and I travel a lot. Check in was brutal. The exterior of the building makes it look like you’re walking down a dark alley would not recommend if you were staying by yourself or family with kids. The moment we walked in we noticed a massive leak in the shower that was pouring out of the faucet about a gallon an hour after calling several times to the management they still did nothing. the very next day still nothing until we had to call again and ask for more towels to help soak up The water that was coming out of the tub. It took them five days to get to us to get it fixed. so for five days we had to listen to constant water flowing which make it very difficult to sleep or even enjoy ourselves. To top it off we had asked the front desk about guest and they said it was not a problem and then we were harassed by security the entire time they were their. Someone kept banging on our door like they were trying to get in our unit and did that three times freaking the kids out it was awful I wish this site would ban them from anybody being able to book with them it was the worst experience and ruined our vacation.
2021년 7월에 6박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
The view was nice of the beach. Room floors were filthy upon arrival, window curtains were ripped down upon arrival and beds very uncomfortable.
2021년 7월에 3박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 8월 3일
We are continually striving to exceed our customer's expectations and we do apologize for the delay. We are working diligently to address your concerns. Thank you for staying with us.

4/10 - 별로예요

Semsudin

가족 여행
별로예요: 청결 상태, 객실의 편안함
2021년 7월에 6박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very disappointed in this place. The photos on expidea dont match the rooms. Ours had no curtins and the decor wasnt even finished. Theor was about an inch on dust build up on the ceiling fans. Dirt under the sofa. The sofa bed was like sleeping on bricks. Not a lot of extra pillows or proper sheets for it. Whom ever put the room together didnt mind and details of it. At checknin i didn't know inhad to go to a different resort to check in amd then when i went to then i was told i had to go to another place. The lady told me that my room.was expected to be done sometime between 4pm and 12 am! That its not a gurentee to be done before 12am. That was frustrating to hear after traveling all day and then paying for anday in the room that i may not be able to get into. There were no amenities. Construction every where. You can hear everything through the walls and floors. The communication was terrible. And tonhave to pay extra for parking and pool passes after what we paid to stay there is insane. I will NEVER stay here again.
2021년 7월에 4박 숙박함
답변 제공: Front Desk Manager 님, 2021년 7월 21일
Thank you for providing your feedback regarding your stay at our resort! We are currently going through a lot of transitions regarding the check-in process at our properties. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer's expectations and your input is truly appreciated.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, the site is still under construction and only one small pool is open. The front desk and security were helpful. The room was worn and needed some maintenance. Was harassed by maintenance working leaving back gate about an armband that was not available because front desk did not open until the next day at 11:00.
2021년 7월에 5박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 7월 20일
Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The photos provided on the this site during reservation are by no means what you should expect from your stay at this resort. The property location is great being walking distance to restaurants and store. The room was complete garbage and not as advertised, it was a complete bait and switch. Apparently this was the case with all the rooms at this resort, because that is all we heard about from the other guests. Do Not waste your money on this resort if you are expecting what you see in any of the photos provided, expect "Baits Motel". The parking is also NOT included.
2021년 7월에 5박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 7월 20일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and view were amazing. The state of the unit was terrible: It was mid renovation and not ready to be rented, it was filthy, there was a blanket of dust on the fans, the pull out couch was dirty, and the balcony chairs were rusted and unsafe. One of the room armoires had a nasty vinegar smell and there was a general humid stench in the entire unit. The walls were bare as all decoration had been removed and tucked aside in the living room. For vein our first bad experience with Expedia, it was our WORST experience.
2021년 7월에 5박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 7월 20일
We apologize for the inconveniences of your stay. We hope to learn more about your stay if you have not spoken to one of our Guest Services Supervisors. We thank you for staying with us and hope to hear from you soon.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Having to pay for parking when my fees where already paid and not enough towels
2021년 7월에 6박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 7월 20일
Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We apologize that the room was not up to your expectations and we will pass this information along to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

4/10 - 별로예요

Cristan P.

Two more days.....
I will start out saying that we booked the two nights on a last minute decision. We came in on a Saturday and was supposed to leave on a Wednesday. We decided to stay two more days. The check in process was horrible. We were told check in was at 4:00 and not sooner so we spent our day at the water park. We got to the condo at 5:00 and the security guy is about as clueless about things as the wall I’m looking at. We ended up leaving and calling to figure out what to do. Once we FINALLY got to check in, we were charged an additional $169 to stay. This was NOT listed on VRBO and the person checking in ahead of me had the same problem. We got to the condo and it is under EXTREME renovations. We had no pool and apparently some of the balcony’s are closed. Again we weren’t aware of this. The beach access is either by Pineapple Wiilys or you have to use the public beach access. The condo that we received was not the one that was pictured. We enjoyed our last two days but the information shown online was not what we received. Once the renovations are completed it will probably be a really nice place. I just wouldn’t stay there if you are expecting to be able to swim.
2021년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The management company falsely advertised the property in March when I booked our stay. There are absolutely NO amenities at this facility. The property is under renovation, site is dirty, filled with Walmart grocery carts, trash, debris and all three pools have been closed for years. A complete rip off!!! Had the facility advertised truthfully I never would have chosen this property. Highly disappointing!
2021년 6월에 7박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 7월 20일
We do apologize about your inconveniences. We would like to learn more about your stay if you have not expressed it to our Guest Services department. We look forward to assisting you further. Thank you for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Dissatisfaction
Very dissatisfied. They were doing remodeling of the building, pools were closed, mud and dirt on the sidewalks, poped a tire with a nail when we got there, couldn’t stay in a condo the first night because lock was broken, they provided us with one night stay at the next door condo and charged for cleaning when it was their fault that our room wasn’t ready. Had only 3 pillows when there was 4 of us, the chair in the living room was so old that we had to cover it before sitting in it because leather pieces would stick to the clothing and body. Will not recommend this property to others.
2021년 6월에 7박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 6월 18일
We are sorry for your experience. Thank you for your staying with us. We will work diligently to address your concerns and issues during your stay to improve our services on your next visit. Thank you and safe travels!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
I understand the property was under construction during our stay but there was little to no barrier between the construction site and areas not under construction. The room itself had stains all over the furniture, no plug for the bathtub, the sink continuously didn’t drain in the bathroom, the sink in the kitchen had a horrible smell coming from it. Just overall not a good experience.
2021년 6월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2021년 6월 12일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was construction happening constantly. Banging began at 6 in the morning. Elevators were down. No pool access. No beach access. There were hidden fees that were not enclosed when booking. We were only allowed one parking pass because “they were just too busy to give two passes.” No help in finding elsewhere to park. The office staff were never there or “at lunch.” We never saw any staff members to help us. There were no directions or labeling to help locate our room. Very bad experience at the Sunbird.
2021년 6월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2021년 6월 12일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

8/10 - 좋아요

Shane S.

좋아요: 청결 상태
Nice and cozy, with great view of the beach.
Nice room with everything we needed. Nice balcony with great view of the beach. Good location.
2021년 5월에 3박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 객실의 편안함
Great Location! Beach Front, next to Pineapple Willy's, parking lot! Still under construction but I'm sure it will be worth it later when complete! Family loved the experience so yes we'll be back!
2021년 5월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2021년 6월 12일
Thank you for providing your feedback regarding your stay at our resort. We are so glad you enjoyed your visit! We are continually striving to exceed our customer’s expectations and your input is truly appreciated. We look forward to your next visit!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not informed of the ammount of construction going on at the property. They have 3 pools on the grounds and none where avaliablity for the guest. Very disapointing
2021년 5월에 6박 숙박함
답변 제공: Front Desk Manager 님, 2021년 6월 12일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The listing did not say the property was under renovations. Is was not until after I booked this that I got an e-mail stating that fact. The e-mail also stated at least one pool would be open. None of the pools were open when we got there. The listing said free parking. I had to pay $33 for a parking pass and armbands. The armbands did nothing since the pools and fitness center were closed. The condo we got also has some stained furniture. A chair in the living room had the vinyl flaking off.
2021년 5월에 4박 숙박함
답변 제공: Front Desk Manager 님, 2021년 6월 12일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

6/10 - 괜찮아요

Joann

좋아요: 청결 상태
별로예요: 객실의 편안함
Sunbird disappointment
Pretty view Friendly staff No beach access from east tower-have to walk thru construction to get to beach on west tower No Kleenex, paper towels, dish soap Bed in dire need of new mattress Cable only in bedroom No WiFi except in designated areas tho they advertise free WiFi Balcony had note taped to door from may. 2020(a year ago) that balcony is closed due to rails being fixed. They tend to get towers confused with maintenance calls-of the four days we were there, 3 times maintenance knocked-once waking us up, once walking in cuz we couldn’t get to door in time. No peep holes so not feel safe opening door to stranger out of town -no way to see ID unless opening door Hair dryer didn’t work Very tight kitchen -usable but tight. Will not be back. Front desk is less than helpful
2021년 5월에 5박 숙박함
답변 제공: Front Desk Manager 님, 2021년 5월 19일
Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customers' expectations and your input is appreciated.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is undergoing MAJOR construction and really should not even be
2021년 4월에 2박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 5월 6일
We are sorry for the inconveniences of your stay. We will work diligently to address your concerns. Thank you for letting us know and for staying with us!

8/10 - 좋아요

Allen

별로예요: 객실의 편안함
The property is under repair from hurricane last year. Some elevators work some dont. Parking lot was busy with construction vehicles and materials stores there. Condo its self was clean and updated. They air conditioning was locked at 75 degrees. To warm during day. Pools were closed due to construction.
2021년 4월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2021년 5월 9일
Thank you very much for staying with us!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2021년 5월 19일
Thank you for your Review!

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2021년 5월 2일
Thank you for your feedback! We are looking forward to your next visit!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
It was quiet, and should look better after the construction, wish rooms were bigger
2021년 4월에 3박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 4월 28일
Thank you very much for your review! We look forward to seeing you again. Thank you for staying with us.

6/10 - 괜찮아요

Yakira

별로예요: 청결 상태, 객실의 편안함
2021년 4월에 3박 숙박함
답변 제공: Front Desk Manager2 님, 2021년 4월 19일
We are sorry for your experience. We would like to learn more about your experience if you can reach out to us at the Front Desk. Thank you for staying with us and we look forward to hearing from you!