The 1st room i checked in was not made and filthy. No sheets on bed, no towels or toilet paper. 2nd room i cjecked in had hair all over the bathroom,sink area and toilet were not cleaned. Dresser was not clwan, spill marks on it...shall i go on? Are you going to give a general to this reaponse too? I am a housekeeping supervisor and this is appalling!!!! My employees would have been fired! Its sad when the desk clerk is telling the guests they don't know what they are getting