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베이몬트 바이 윈덤 패리스 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 패리스
3560 NE Loop 286, NE Loop 286 and Pine Mill Road, Paris, TX

이용 후기

5.8
평점 10 - 훌륭해요. 543개 이용 후기 중 99개" "
평점 8 - 좋아요. 543개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 543개 이용 후기 중 111개" "
평점 4 - 별로예요. 543개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 543개 이용 후기 중 127개" "

6.0/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Shamarian

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello Shamarian,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Michella

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very old and dirty.
답변 제공: Manager 님, 2023년 6월 17일
Hello Michella,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 - 훌륭해요

Scott 님, Houston

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Lucinda

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Lucinda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Kody

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Kody, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Leighann

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
No breakfast, no iron in the room and ironing board was rusty and cover was dirty and torn up
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Leighann, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

2/10 - 너무 별로예요

Carey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely disgusting. Electric tape on the toilet seat. Toilet leaked and we were told to put towels down. Floor was dirty. So gross
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Carey, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - 괜찮아요

Jay

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Jay,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 - 별로예요

Edith

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dirty noisy nasty expensive water no get hot ac no work and unsafe
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Edith, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 - 좋아요

Monisha

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the property but the tv in the room I was in didn’t have a remote so it only went on one channel. I did call the office and she offered to move me but we had already walked upstairs after a long drive
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 4일
Hi Monisha,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

6/10 - 괜찮아요

??

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 18일
Hello guest, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 - 괜찮아요

Nsiyene

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 27일
Hello Nsiyene,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
room smelled like smoke- front desk did not anwser phone. internal or call by cell
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 21일
Hello Daniel, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice bed. No hot breakfast though it was advertised on their marquee and website. It's seen better days but the room was clean and the bed comfortable. Staff was very friendly
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 15일
Hello Sharon,We appreciate that you've taken the time to share with us regarding our staff as well as our bed. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

Andrea

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All rooms they try giving to people aren’t cleaned before checking in. They give rooms to other guests when someone is already staying in them.
2023년 4월에 1박 숙박함
답변 제공: Hiren 님, 2023년 4월 11일
Thank you for providing us with your feedback. We will certainly use the feedback you provided to improve our check in process to be more swift and free of any inconveniences. We apologize for the experience you had with us.

6/10 - 괜찮아요

Darci

가족 여행
좋아요: 직원 및 서비스
Good price, but will not stay again.
The room smelled of smoke and I requested a non-smoking room. When I mentioned it I was told that someone had stayed there from the apartments and had smoked in it.... never offered to relocate us. During that call i also asked about the wifi since it wasn't working and was told that a route had been hit by lightning, but i could come closer to the front desk and use theirs... because I want to drive ariund two buildings or wander around outside every time I wanted to use my kindle or my daughter wanted to use her switch device. There was also a plastic bag over the smoke detector, definitely against the law.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 21일
Hello Darci, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 - 너무 별로예요

Crysta

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sad. that this even made the list on Hotels.com.
Disgusting!!!This is not a Hotel it is a very sad motel, The rooms need to be thoroughly cleaned with soap and very hot water, the lights and furniture had dust caked on them. The room we stayed in had a running water leak all night long that you could hear over the air conditioner. NEVER AGAIN
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 13일
Hello Crysta, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Crysta

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sucked
The bath tub leaked all night and you could hear it with the door closed. The light fixtures were caked in oil and dust
2023년 3월에 1박 숙박함
답변 제공: Hiren 님, 2023년 3월 13일
Dear Crysta,We sincerely apologize for the experience you had. We are undergoing renovations and hope to better serve you in the near future.Thank you for taking the time to provide us with feedback.

4/10 - 별로예요

james

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Hiren 님, 2023년 3월 13일
Dear James,We apologize that we were not able to meet your expectations.Thank you for taking the time to provide us with feedback on your stay with us.

6/10 - 괜찮아요

Melinda

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Disappointed
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello Melinda,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 - 괜찮아요

Brenda G 님, Benton

좋아요: 청결 상태, 직원 및 서비스
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 15일
Hello Brenda G,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

Romi

2023년 2월에 2박 숙박함
답변 제공: Hiren 님, 2023년 2월 18일
We sincerely apologize for not meeting your expectations. We hope that we can better serve you on your next stay.

8/10 - 좋아요

Randy

It’s ok
2023년 2월에 1박 숙박함
답변 제공: Hiren 님, 2023년 2월 16일
Thank you for providing us with your feedback.

8/10 - 좋아요

John Rodney

2023년 2월에 1박 숙박함
답변 제공: Hiren 님, 2023년 2월 14일
Thank you!

10/10 - 훌륭해요

Christina

10/10 - 훌륭해요

Bodarrius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello Bodarrius,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 - 좋아요

Akbar

2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 28일
Hello Akbar,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice.
No the best place I’ve stayed and not the worst. People were fantastic, beds were very uncomfortable for me. It was excellent for the price though :)
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 20일
Hello Elizabeth, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 - 너무 별로예요

Kris

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The 1st room i checked in was not made and filthy. No sheets on bed, no towels or toilet paper. 2nd room i cjecked in had hair all over the bathroom,sink area and toilet were not cleaned. Dresser was not clwan, spill marks on it...shall i go on? Are you going to give a general to this reaponse too? I am a housekeeping supervisor and this is appalling!!!! My employees would have been fired! Its sad when the desk clerk is telling the guests they don't know what they are getting
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 19일
Hello Kris, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

mark e

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very filthy, room was disgusting. Avoid this property. I will never stay again!!!!!
답변 제공: Manager 님, 2022년 12월 18일
Hello mark e, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

2/10 - 너무 별로예요

Robin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
답변 제공: Manager 님, 2022년 12월 8일
Hello Robin, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 - 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 27일
Hello Courtney,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Lourdes

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was disgusting roaches and bed bugs got bit all over my body. the staff was nice.
2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2022년 11월 23일
Hello Lourdes,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 - 괜찮아요

Loretta

2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 23일
Hello Loretta, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 - 괜찮아요

DM

2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 15일
Hello DM,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was fine
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 12일
Hello Joe,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 - 너무 별로예요

Tracey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 7일
Hello Tracey, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 5일
Hello Dana,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Holly

2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 5일
Hello Holly,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Darlene 님, HERRIMAN

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Smell in room had to buy a deodorizer for the remainder of my stay
2022년 9월에 3박 숙박함
답변 제공: Manager 님, 2022년 10월 7일
Hello Darlene, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 - 좋아요

Danial

2022년 9월에 4박 숙박함
답변 제공: Manager 님, 2022년 10월 4일
Hello Danial,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

Lynzi

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2022년 9월에 4박 숙박함
답변 제공: Manager 님, 2022년 9월 25일
Hello Lynzi,Thank you for sharing your experience. We truly appreciate the insight regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 - 훌륭해요

jerry

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and clean and nice place to stay. We would stay there again. Well lit parking area.
2022년 9월에 4박 숙박함
답변 제공: Manager 님, 2022년 9월 22일
Hello jerry, We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and your comments about our parking. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

Jonathan

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very messy it looks like the maids are in a rush to clean and there were stains on the bed
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 26일
Hello Jonathan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello Juan, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

Jonathan

2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 8일
Hello Jonathan, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My room was dirty upon arrival. There was no toilet tissue or necessities in the bathroom. The towels were dirty and stained, and had someone else's hair on them. The floors were so dirty I had to keep my shoes on or else it would have ruined my socks. I went to ask for toilet tissue and clean towels only to be told there were no clean towels. My key didn't work the following morning, so when I went to ask them to fix it, the front desk just asked my room number and handed the key back. Didn't ask for a name or any information to make sure I was the right person for the room. This was after I had found out another guest returned to their room to find a stranger asleep in their bed. So I cut my stay short and went elsewhere because I did not feel safe in that environment.
2022년 9월에 2박 숙박함
답변 제공: Manager 님, 2022년 9월 7일
Hello Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Jones

단체 여행, 연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, this hotel was a good stop. The price was reasonable and the staff very quick and accommodating
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 9일
Hello Jones, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and comments about our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 - 너무 별로예요

Tracy

2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 11월 28일
Hello Tracy, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Holly

I give them a 10
These people are ao nice and accommodating . Highly recommended!
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 28일
Hello Holly,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.