Dear Guest, We would like to thank you for taking time to leave a comment regarding your stay at the hotel Best Western Premier Opera Faubourg. We apologize to not have reach your expectation regarding your stay. It will be an opportunity for us to hear from you how to improve our service for our future guests, and we hope too, welcoming you again to show you a better quality of service. Please feel free to contact us at any moment. Best regards, Axelle, Executive assistant

Dear Guest, We would like to thank you for taking time to leave a comment regarding your stay at the hotel Best Western Premier Opera Faubourg. We are glad to read that you enjoyed your stay with us, our reception team is always at your disposal to book a taxi or a shuttle to make your trip easiest. We hope to have the opportunity to welcoming you back for a future Parisian stay in the most British of the hotel. Have a lovely day. Best regards, Axelle, Executive assistant

Dear Vinita, Thank you for sharing your review following your stay at NH Opéra Faubourg.We apologize again about that. Sometimes we have a lot of departure and we do the best we can so they can be ready on time.We hope to welcome you again near in the future.Best regards

Dear Laura, Thank you for sharing your experience following your last stay.I am sorry to see that your stay did not met your expectation and surprised that even if you do not sleep everytime you book a room with us, you choose to come again. You might know that almost all of our rooms are street view and that Lafayette street is a main street in Paris and very busy so it cannot be very quiet. But we understand that the noise sensibility is not the same regarding the person.Our air conditioning system is central. On the winter, we have to reverse it in heating mode. I will share your concern with our maintenance department to see what it can do about that.We do have other room available if you are not comfortable in yours. The front Desk team is always available if you need anything. But the housekeeping department will know about the concern you shared regarding the room.Best regards,

Cher Cyrille,Nous sommes désolés de lire que vous n'avez pas apprécié votre séjour parmi nous.Nous avons tout de même bien plus prestations à proposer qu'un hôtel 2 étoiles. Nos n'avons pas de peinture dans les chambres mais de la tapisserie et l'un de nos points forts, relevés par de très nombreux clients est notre literie.Sauf erreur de notre part vous ne vous êtes pas rapproché auprès de la réception pour rapporter votre problème. Nous aurions été ravis d'apporter une solution afin que votre séjour se passe dans les meilleures conditions. Nous allons remonter l'information à notre service technique pour le problème d'eau chaude.Bien à vous,