로비

비엔나 하우스 드림 캐슬 마른 라 발레 여행 후기

4 out of 5
비엔나 하우스 드림 캐슬 마른 라 발레
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 429개" "
평점 8 - 좋아요. 1005개 이용 후기 중 326개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 137개" "
평점 4 - 별로예요. 1005개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 56개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주차 편리, 객실 쾌적.
널찍한 무료 지상 주차장! 호텔 주차장은 이래야 합니다. 모범적인 주차환경. 객실은 비교적 양호함. 4인 가족을 위한 최적의 객실.
2021년 8월에 1박 숙박함
답변 제공: Maëva, Guest Relation. 님, 2021년 9월 1일
Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
숙소 자체는 좋았는데 서비스...nono
2020년 10월에 1박 숙박함
답변 제공: David 님, 2020년 10월 27일
Cher client, Merci pour votre avis. Nous sommes ravis que vous ayez apprécié l'hôtel et sommes navrés que le service n'ait pas été à la hauteur de vos attentes et de notre réputation. Soyez assurés que nous ferons notre maximum pour nous améliorer. Très bonne journée à vous.

2/10 - 너무 별로예요

Kisam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악의 호텔!
아이들과 6박7일동안 가족여행을 갔는데 아무리 코로나 때문이라도 조식이라고 주는 런치박스가 오렌지주스,초코바,사과퓨레,빵3개가 끝이네요 그것도 한번도 바뀌지않는 메뉴..적어도 빵종류라도 바꿔주던지..근처 3성급호텔 머큐어도고기도 구워 넣어주고 말만하면 계란도 구워준다던데..그리고 4일째 되던날 너무 지겨워서 사과를 잘라서 먹고있으니 먹지마라네요 ㅎ 어이없는 조식서비스를 뒤이어 방청소해달라고 했더니 코로나때문에 안된다네요..ㅎ 그럼 침대시트라도 갈수있게 달라고했는데도 무시.! 7일동안 먼지 풀풀나는 방에서 아이들과 있었네요 최악의 호텔서비스였어요.또 그 흔한 물한병안주고 자판기에 작은생수병 3유로.. 냉장고 상태도 엉망이라 생수 사다 넣으니 하나도 시원해지지도 않고 에어컨도 선풍기보다 못한 성능.. 수영장은 관리가 안되어 물은 불순물가득, 바닥은 정체모를 검은 먼지..지저분의 극치였어요. 호텔의 가장 기본 덕목인 서비스를 전혀 받지 못하고 정말 잠만 자고 왔네요. 다시는 안갈겁니다!!
2020년 8월에 6박 숙박함

10/10 - 훌륭해요

mukhiddin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice. But no halal food available in the restaurant.
2024년 4월에 4박 숙박함
답변 제공: Itziar 님, 2024년 4월 19일
Dear Mukhiddin,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

8/10 - 좋아요

Carmen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Parkkosten sehr teuer. Badezimmer veraltet, sanierungsbedürftig, Essen mittelmäßig
2024년 4월에 5박 숙박함
답변 제공: Itziar 님, 2024년 4월 18일
Chère Carmen,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que le service et la prestation de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,Dream Castle Hotel

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with free shuttles to disney running all day. The bar is expensive and the food choice isn't great so we just ate out instead.
2024년 4월에 4박 숙박함
답변 제공: Dream Castle Hotel 님, 2024년 4월 16일
Dear, RebeccaThank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely, Dream Castle Hotel

4/10 - 별로예요

Mercedes 님, Miami

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price. The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
2024년 4월에 3박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.

10/10 - 훌륭해요

Rebecca

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
2024년 4월에 4박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
2024년 4월에 3박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All around great experience
2024년 4월에 4박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 - 훌륭해요

Gary

아이를 동반한 가족 여행
very impressed,
2024년 3월에 4박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 - 훌륭해요

Tammy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. We were very pleased with our stay and would come back here again!
2024년 3월에 3박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 - 괜찮아요

Darren

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
On arrival the hotel is great, lovely reception area and in the Summer i’m sure the outdoor pool area is great. However some not so great areas. The room temperature was so hot and even with the air con on it wasn’t so effective. The indoor pool was freezing cold so only used it once. The bar area is quite small, so each time we went down there was nowhere to sit as some groups had taken all chairs so just tables left. Breakfast was chaotic each morning. Food running out, used dishes piled high on used tables and staff having to move people between restaurants. Don’t know why they were not just cleaning away dirty plates to make new clear tables?! The worst thing was whoever was responsible for moving glasses/bottles from rooms. On arrival there was a vodka bottle (with vodka in on it) and used glasses/beer bottles in the corridor. Still there 3 days later after it was moved to end of corridor. This is glass and alcohol in a family hotel with kids coming up and down the corridor. The attention to detail on service leave a a lot to be desired which is a shame as the hotel is good value, close to Disney and is a nice one if it had better service.
2024년 4월에 4박 숙박함
답변 제공: Itziar 님, 2024년 4월 8일
Dear Darren,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.Sincerely,The Dream Castle Hotel

10/10 - 훌륭해요

wilhelm

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice en nice employees
2024년 4월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 4월 8일
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed the hotel and the friendliness of our staff.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

8/10 - 좋아요

Josephine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location to access the Disney Parks- free shuttle services! Site was beautiful. My only critique was the hotel providing small wash cloths for shower. Otherwise, the venue was good!
2024년 4월에 2박 숙박함
답변 제공: The Dream Castle Hotel Itziar 님, 2024년 4월 7일
Dear Josephine,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed our hotel!We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

6/10 - 괜찮아요

Samuel 님, Phoenix

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Lobby restrooms were dirty, heater not working in rooms, no complimentary water in rooms. No hot water in shower - lukewarm. Staff was not very helpful or understanding of lack of heat in rooms.
2024년 3월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 4월 6일
Dear Samuel,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrences.We hope that you will give us the chance to welcome you again and offer you a better experience.I remain at your entire disposal if you need me,Sincerely yours,

6/10 - 괜찮아요

guillermo 님, Chula Vista

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
My room was never vacuumed, I told front desk twice and nothing was done. This hotel does not provide bottled water. I do have pictures of crumbs that were never clean. I wish I could upload them
2024년 3월에 6박 숙박함
답변 제공: Reception Team. 님, 2024년 4월 5일
Dear guillermo,Dream Castle’s team sincerely thank you for taking the time to share your opinion and experience about our hotel. We are sorry to read that the room you stayed in did not satisfy you. Be sure that the issues you encounter do not reflect our standards.We will pass the information to our housekeeping service to prevent this situation from happening again. We hope we will be able to welcome you again and wish you a nice day.Best Regards,

8/10 - 좋아요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was lovely and spacious rooms. It was clean. The reason i marked down a couple of stars were there wasnt much round the property (expected i guess) but i didnt think the food was great. Breakfast was good but we ate one night and it wasnt great. Limited options and also limited on room service. Would have been better if there was more choice. Thats me being picky and i would recommend the hotel to others and would stay again
2024년 3월에 4박 숙박함
답변 제공: Emma 님, 2024년 4월 4일
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Emma

6/10 - 괜찮아요

Alexandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good points, nice, warm, clean hotel. Shuttle to disney, 10 minutes away. Bad points, water pressure to shower was very very poor, breakfast time in restaurant was a disaster.
2024년 3월에 3박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Dear Alexandra,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that the breakfast service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 - 훌륭해요

Nut Auri

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2024년 3월에 2박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Cher Nut,Merci d’avoir choisi le Dream Castle et d'avoir partagé votre retour si positif !Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau parmi nous.Sincèrement,

10/10 - 훌륭해요

Katrina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was huge , lots of room. Cleaned daily . Breakfast was included in room rate a lovely extra . Tad hectic but enjoyable . We brought the buffet dinner , had heaps of variety . 7/10 Not far from Disney park , shuttle bus supplied free of charge . Local shopping centre not far from Disney park - train station. Fridge in room not great kinda pointless doesn’t keep things cold . No bags provided for rubbish . Felt dirty throwing things in bin with no liners . Great helpful staff :)
2024년 3월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 3월 24일
Dear Katrina,Thank you for your review about our hotel ! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Marie

6/10 - 괜찮아요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Parkplatz zu teuer
2024년 3월에 3박 숙박함
답변 제공: Leïla 님, 2024년 3월 19일
Hello, Next time if you book the room with our website, parking is for free.Thank you

8/10 - 좋아요

lise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bel établissement, pratique pour Disneyland. Petit déjeuner inclus copieux
2024년 3월에 2박 숙박함
답변 제공: Leïla 님, 2024년 3월 19일
Bonjour, Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement

10/10 - 훌륭해요

Shariel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic place to stay not just for DLP. Rooms were clean, staff are helpful, smells clean and room was delightful. Shuttle was regular and food was expensive but tasty (the Caesar salad i recommend) realistically everything is at Disneyland Paris. Much more space for money, don’t hesitate to book.
2024년 3월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 3월 24일
Dear Shariel,Thank you for your great rating !We have been very happy to welcome you in our hotel and we hope to see you again soon !Sincerely, Marie

8/10 - 좋아요

Rachel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Problème de navette nous avons fini par prendre un Uber. Salle de bain à redecorer Jolie chambre. Literie confortable et super draps. Hall d’accueil magnifique Petit déjeuner il n’y a pas toujours ce qu’il y a de noter
2024년 3월에 2박 숙박함
답변 제공: Leïla 님, 2024년 3월 19일
Bonjour,Merci d’avoir pris le temps de partager votre opinion avec nous.Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement

10/10 - 훌륭해요

Mathieu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 3월 20일
Dear Mathieu,Thank you for your great rating!We have been very happy to welcome you to our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful hotel, excellent friendly staff! Contential breakfast a plus when heading to Disneyland Paris on their free shuttle provided
2024년 3월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 3월 10일
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was nice. Basic amenities. Nothing WOW! Clean rooms. Nice having the shuttle over to Disney.
2024년 3월에 4박 숙박함
답변 제공: Reception Team. 님, 2024년 3월 10일
Dear,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Livie.

10/10 - 훌륭해요

Ludivine 님, SAINT AVE

2024년 3월에 1박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Chère Ludivine,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,

10/10 - 훌륭해요

Lynne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2 night stay while visiting Disneyland Paris, good location, would stay again.
2024년 3월에 2박 숙박함
답변 제공: Reception Team. 님, 2024년 3월 10일
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 - 훌륭해요

Blaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 3월 10일
Dear Blaine,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

8/10 - 좋아요

Armani

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Reception Team 님, 2024년 3월 10일
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

6/10 - 괜찮아요

Roel 님, Duiven

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Het inchecken verliep soepel en het personeel was erg vriendelijk. Het ontbijt was beperkt en wanneer je na 10:00 aankomt of een plek krijgt om te ontbijten zijn veel dingen op en worden niet meer aangevuld. Onze kamer is van de 4 nachten slechts 2x voorzien van nieuwe handdoeken, normaal niet erg maar wel als je er van uit gaat dat dit dagelijks gebeurt. Het parkeren is tegenwoordig betaald, helaas bij het uitrijden accepteerde de paal de creditcard en 2 types bankpasjes niet. Ook het contactloze betalen werkte niet. Gelukkig konden ze binnen wel afrekenen en een uitrijdkaart mee geven. Deze accommodatie gaan wij niet meer boeken.
2024년 2월에 4박 숙박함
답변 제공: Reception Team. 님, 2024년 3월 10일
Dear,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to hear that you had some issues in your room and please accept our sincere apologies if it was not up to your standards. As our customers satisfaction is very important.If you come back to the Dream Castle, we will make sure that your future stay will be better. I remain of course at your disposal, and I wish you a pleasant day,Sincerely yours,Livie.

10/10 - 훌륭해요

Stephan

2024년 2월에 5박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Dear Stephan,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Increíbles las instalaciones y el servicio
2024년 2월에 3박 숙박함
답변 제공: aurelien 님, 2024년 2월 28일
Querida David,¡Le agradecemos su evaluación positiva!Nos complace leer que hemos respondido plenamente a sus atenciones.Cada cliente es único para nosotros, por eso hacemos todo lo posible para que su experiencia con nosotros sea placentera.Atentamente,Aurélien

10/10 - 훌륭해요

Anthony

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrival at the property was great, you are met with a very grand looking hotel and it is clean and very well presented on the inside. It is local to the park and the shuttle although a lot like a cattle truck is very convenient and quick, please be aware the French are nothing like the English for queuing or politeness and will push to the front and move your children out of the way in the process. Food - we only had breakfast and it was very busy every time we went but there was always food available and it was always nice. The Room - Perfect you can hear though the door when excited kids are running to and from there room, but it is disney you cant be mad at that. never heard a noise from above or below and that is the best thing about the room, it is well decorated and we were all very impressed with it. Swimming Pool - The water is imported from Antarctica and it is not heated but once in, it was loads of fun watching others get into the pool! You don't get magic hour, there isn't many/any shops around the hotel but its cheap convenient and a really nice hotel, lots of food delivery services in the area.
2024년 2월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 21일
Dear Anthony,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

4/10 - 별로예요

Yvonne Carla

2024년 2월에 3박 숙박함
답변 제공: Reception team. 님, 2024년 4월 14일
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.Best regards,Livie.

8/10 - 좋아요

Stephan

2024년 2월에 1박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Dear Stephan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Tracey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chose this hotel having stayed before but a little disappointed this time, had an a-joining room which was rather noisy, breakfast not as good as previous visits but it was very busy as it was half term.
2024년 2월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 21일
Dear Tracey,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

2/10 - 너무 별로예요

Natasha

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 21일
Dear Natasha,Thank you for your rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

8/10 - 좋아요

Jodi

2024년 2월에 4박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Dear Jodi,Thank you for your rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

8/10 - 좋아요

Ilse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dichtbij Disneyland Parijs, rustig hotel, alleen jammer dat je extra moet betalen voor het parkeren van de auto.
2024년 2월에 1박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 21일
Dear iIse,We thank you for the time spent sharing your experience at the Dream Castle.We are pleased to see that you and your family have had a pleasant stay with us and that you have particularly enjoyed our hotel and facilities.Your well-being and satisfaction are our top priority. We have taken good note of your feedback concerning our Parking.Do not hesitate to ask us to prepare a future stay in our hotel, we will be delighted to welcome you again.We wish you a wonderful day,Sincerely,Livie.

8/10 - 좋아요

Michel van

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with beautiful rooms. The only thing I disliked was the fact that you have to pay to park your car.
2024년 2월에 1박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 12일
Dear Michel van,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that our parking service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

10/10 - 훌륭해요

Daniela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolles Hotel in guter Lage zum Disneyland Paris.
2024년 2월에 2박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 10일
Lieb,Vielen Dank für die tolle Bewertung unseres Hotels!Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder zu sehen.Aufrichtig,Livie

10/10 - 훌륭해요

Theres

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saubere Hotels Kinderfreundlich
2024년 2월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 9일
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 - 훌륭해요

Kelsey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, really convenient for the parks. Super clean. Staff friendly and helpful. Definitely coming back to stay again!
2024년 2월에 4박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 9일
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 - 괜찮아요

Jade

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our rooms were basic. No shampoo on my parents room. Staff at reception were pleasant but werent very good with information when checking in. Breakfast was pretty poor. Scrambled eggs were okay, sausages were terrible. Pastries were lovely but all mini. Kids breakfast area wasnt great. Staff all around were okay, the bar was very expensive and the staff did not have great english. Thebshuttle was great. Very busy. Room service was nice small portions for the price. No kids options. Bathrooms are very dated. Our bedroom had one stained pillow, other pillows had big black hairs on them. So was a bit off putting. No coffee or tea so had to go back to reception to sort that. Never saw the pool or play area. Entrance is lovely. Hall was full of rubbish from peoples rooms when we arrived.
2024년 2월에 3박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 7일
Dear Jade,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

10/10 - 훌륭해요

JEAN-MARIE

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Très bon accueil
2024년 2월에 1박 숙박함
답변 제공: Reception Team. 님, 2024년 2월 7일
Cher client,Merci d’avoir choisi le Dream Castle et d'avoir partagé votre retour si positif !Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau parmi nous.Sincèrement,Livie.

8/10 - 좋아요

Laura

2024년 1월에 6박 숙박함
답변 제공: Itziar 님, 2024년 3월 31일
Dear Laura,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,