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레드 루프 인 파커즈버그 여행 후기

2 out of 5
레드 루프 인 파커즈버그
3714 East 7th Street, Parkersburg, WV

이용 후기

6.8
평점 10 - 훌륭해요. 598개 이용 후기 중 131개" "
평점 8 - 좋아요. 598개 이용 후기 중 172개" "
평점 6 - 괜찮아요. 598개 이용 후기 중 148개" "
평점 4 - 별로예요. 598개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 598개 이용 후기 중 73개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Frankie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms kinda had a musty smell cigarette burns in the blankets no breakfast no coffee pot in the rooms can stand for some modernizing and repair an ckeanliness
2024년 4월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 4월 23일
Dear Frankie,Thank you for taking the time to tell us about your experience at the RED ROOF INN PARKERSBURG. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding coffee and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 25일
Hello Andy,Thank you for taking the time to share your feedback with us. The staff at the Red Roof Inn Parkersburg was pleased to read that all was good with your stay. However, we were saddened to see your 1/5 score. Please expound on the reason for your score so that we can best address this.Once again, we would like to thank you for sharing with us. We look forward to providing you with better stays at Red Roof.Sincerely,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, room smelled like cigarettes and bed bugs
2024년 2월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 24일
Thank you for taking a moment to leave a review, Elizabeth. The staff and I at the Red Roof Inn Parkersburg were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported, the smell of the room and the uncleanliness hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a great place to stay for short term or long term stay. The staff is very accommodating and attentive to your needs. They're pet friendly. Mr. Bobby and the office staff are very friendly and knowledgeable working hard to keep this a safe, quiet, clean place to stay. I highly recommend this hotel for business or leisure stay.
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 19일
Dear Deanna,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PARKERSBURG regarding the staff, cleanliness and accommodations. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, quiet and safe place to stay. The staff is very accommodating in helping you get anything you may need to make your stay as comfortable as it can be. They're truly pet friendly. They have on site laundry that always works and is cheaper than the laundry mat. I highly recommend this hotel for a short term or long term stay.
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 19일
Dear Deanna, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the accommodating staff, pet friendliness and comfortability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 - 훌륭해요

Deanna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has been very successful in cleaning the place up, making it a pleasant place to stay. They ate pet friendly and have areas you can take your dogs to run. The staff are all very friendly and helpful. Mr. Bobby is a very good person who is understanding and honest. The housekeeper is a very hard working young lady who will help you out with anything you need. The maintenance man does the same. I highly recommend this hotel to anyone who comes to Parkersburg.
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 19일
Dear Deanna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PARKERSBURG regarding the accommodating staff, safe area and pet friendliness. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There's nothing I could complain about if I wanted to. The staff on the office, housekeeper, maintenance they're all great people working together to insure everything runs properly. It's a very peaceful place to stay and I must add is very clean. I'm grateful for the time I've spent there . Thank You Red Roof Inn!!!!
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 15일
Dear Deanna, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness and great service. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Deanna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Red Roof Inn would be given 20 stars by me if it were a possibility. They were more than accommodating with my pets, they were clean and their housekeeper and maintenance man are very hard workers, they're polite, respectful and assist with anything you may need. The office staff Mr. Bobby and the other two gentleman are also very kind and respectful. They work very hard to keep this property safe and clean. I'm very impressed and will definitely use this hotel again in the future . Thank You Red Roof Inn.
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 11일
Dear Deanna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PARKERSBURG regarding the accommodations, polite staff and cleanliness. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Zakery

2024년 2월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 22일
Hello Zakery,I sincerely apologize that your stay at our Red Roof Inn Parkersburg didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Deanna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fine except I couldn’t even make local phone calls.
2024년 2월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 5일
Dear Deanna,Thank you for taking the time to complete our customer survey. We appreciate your feedback regarding your recent stay at the Red Roof Inn Parkersburg. It's great to read that you were pleased with our location. However, you mentioned that you could not make local calls and for that, I sincerely apologize. Feedback from our guest is always welcomed at Red Roof as we strive to continually improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you on your future travels.Sincerely,Red roof management

6/10 - 괜찮아요

Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The person at the desk was very nice. Lights above bed did not work. Person in next room was scary slamming things in room and being outside talking to himself.
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 23일
Dear Caroline, Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Parkersburg appreciate your 3/5 score following your stay. I am happy that our very nice front desk staff pleased you. However, you stated that the non-functioning lights and the noise disturbance mentioned hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 - 좋아요

Richard

출장 여행
Stay was good the guy at desk was very friendly
2024년 1월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 21일
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn Parkersburg appreciate your 8/10 score following your stay. I am happy that you had a good stay with us and that you found our front desk staff to be very friendly. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 - 좋아요

John

2024년 1월에 5박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 11일
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Brent

2023년 12월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 3일
Hello Brent, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Parkersburg and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Marsha

연인과의 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Zoya

2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 24일
Hello Zoya,Your review of the Red Roof Inn Parkersburg was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Cassidy

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 4일
Hello Cassidy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

CHRIS

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
Do not stay here unless you are homeless. Stained bed sheets and linens. The shower is full of mold and dirty fingerprints. Bloodstains on the wall. The bathtub felt like it was going to fall through the floor. This place needs a major cleaning, totally disgusting filthy room.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 20일
Dear Chris,Thank you for taking the time to tell us about your experience at the RED ROOF INN PARKERSBURG. I am sorry that your experience did not meet your expectations due to the stained linens you mentioned, the possible mold in the shower, the cleanliness of the wall not being up to your standards, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Alicia

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 19일
Hello Alicia,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Jon

출장 여행
좋아요: 직원 및 서비스
No little freezer in mini-fridge. TV was a bit fuzzy and the tub didn’t drain well and the walls were stained. Only one washing machine (but at least they have one) The owner is very nice and accommodating. You get what you pay for but it’s not terrible and the pricing is decent. Omelette Shop right above it gives you a discount if you show your room key. Very good food
2023년 9월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 16일
Hello Jon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. It's good to hear that you found our staff to be very nice and accommodating, the procing to be decent, and all the other kind remarks highlighted. However, I am sorry that your experience did not meet your expectations due to the the fridge not being up to your standards, the faulty Tv, and the other highlighted concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Diana

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 16일
Hello Diana,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PARKERSBURG and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Belinda

2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 4일
Hello Belinda, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jesse

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable, affordable, and very friendly staff.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 15일
Hello Jesse,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. It's so rewarding to read your comments regarding you found our hotel to be comfortable and affordable, and our staff to be very friendly resulting in a 5/5 score.Thank you again for your kind words. Red Roof hope to see you again soon.Sincerely,SharmaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Thomas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff Didn't give me any grief about checking out. I checked out for personal reasons. But the conditions of hotel where poor and pavement was full of pot holes.
2023년 10월에 2박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 11일
Hi Thomas,Thank you for your recent review of your stay. I was disheartened to read that you weren't pleased with the conditions of our property amongst other things. Please accept our apologies. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Parkersburg. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn't a terrible stay. The place was clean with no signs of bedbugs, roaches, or mold. I must mention the poor condition of the road that leads down the hill to the hotel. The potholes are massive and could damage a car that rides lower. Also, I made the reservation 24 hours ahead of my stay, but they didn't have the room I selected available. They gave me a free upgrade to a superior king room. I appreciate the free upgrade. But I found the amenities lacking. The room had a safe, microwave, and coffee maker. But there was no wall-mounted hairdryer that comes standard with most hotels. There was also only one bar of soap and one tiny bottle of mostly empty shampoo for two guests. I must also mention some questionable electrical safety. One outlet was taped over with black electrical tape. Another outlet completely lacked a cover. But the room DID have a functioning smoke detector. Overall, not great, not terrible.
2023년 10월에 1박 숙박함

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room. Great price!
Check in was wasy and the clerk was very friendly. We were a little early, but he found an available room so we could check in right away. The price was great, perfect for a quick one night stay while traveling. The bed was a little firmer than I'm used to, but all in all it was fine.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 8일
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. I am happy to hear that you found our check-in to be easy, our front desk staff to be very friendly and accommodating, and all the other kind remarks highlighted resulting in a 4/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Loretta Lynn 님, Glouster

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great!
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 30일
Hi Loretta,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Parkersburg with us. It was so rewarding to see that we earned your perfect score. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Nishaye RedRoof Management RediResponse Specialist 님, 2023년 9월 19일
Dear Roberta, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Parkersburg. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent value, clean, reasonably quiet, water pressure in shower was acceptable but not great. Wifi was a bit sketchy
2023년 9월에 6박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 12일
Hi Jason,Thank you for your recent review of your stay at Red Roof Inn Parkersburg. I am happy that you found our accommodations clean and quiet. On the other hand, you had an issue with the shower and the Wi-Fi. I am so sorry for that. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine RediResponse Specialist

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Bobby 님, 2023년 9월 5일
Thank you Jason for the five-star review I will convey the message to my coworkers. Please let us know what you like and improvements can be made.

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, reasonable price, wifi had sketchy moments
2023년 8월에 7박 숙박함
답변 제공: Bobby 님, 2023년 9월 4일
Thank you, Mr.Jason we appreciate the feedback and hope to see you for your travel needs.

10/10 - 훌륭해요

Elizabeth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. The property is a mess.
2023년 9월에 1박 숙박함
답변 제공: Bobby 님, 2023년 9월 3일
Thank you for your quick response, I will share the comments with our staff members and a few things we are aware of regarding the property at present we are working on those.

10/10 - 훌륭해요

Loretta Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was very nice.
2023년 8월에 2박 숙박함
답변 제공: Bobby 님, 2023년 8월 28일
Thank you for your response, hope to see you for your future travel needs.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Bobby 님, 2023년 8월 27일
Thank you for the response. Hope to see you at our location for your future travel stays.

8/10 - 좋아요

Pablo

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Bobby 님, 2023년 8월 27일
Thank you for your response. We appreciate the score but please suggest what we could improve.

8/10 - 좋아요

Douglas

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful. The facilities are very basic and showing their age, and we’re not as clean as I would prefer. However, the price we paid was extremely inexpensive so we were satisfied that we had basic accommodation
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 10일
Hi Doulas,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Parkersburg. I'm glad you took liking to our staff and hotel's prices. However, you indicated that you weren't completely satisfied with the cleanliness of our rooms. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Jeffrey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing Stay
Disappointed in this visit to Red Roof. I visit Parkersburg off and on for homecoming weekend the half marathon race, and I always stay at this Red Roof. I did miss visiting last year, and looked forward to this trip. This Red Roof seems to have gone downhill since my last visit. The road to get down to the motel was all torn up and definitely needs repaired/repaved. The room itself was sad - dark and gloomy and smelled musty. The mattress sheet was worn and had lost its elasticity and was falling off the ends of the mattress. WiFi was spotty, and the cable TV was not working. Like I said, I was disappointed-I’ve been coming to this Red Roof for years, and it seems to have declined considerably recently.
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 21일
Hi Jeffrey,Thank you for taking the time to write a review of your stay at the Red Roof Inn Parkersburg. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. You indicated that you had issues with multiple things in the room such as the Wi-Fi and Tv cable, our apologies for any inconvenience. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

John

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was spotless! Fresh coffee at the office. Everything worked.
2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 7월 23일
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. It's great to hear that you found your room to be spotless, the coffee to be fresh, and everything worked resulting in a 5/5 score.Once more, thank you for your kind words. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Bobby

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smelled of cigarette smoke, cigarette burns in bed sheets, bugs crawling on bed
2023년 7월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 7월 17일
Dear Bobby,I appreciate you sharing your feedback following your stay at the Red Roof Inn Parkersburg. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Steve

2023년 7월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 7월 16일
Hello Steve, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

6/10 - 괜찮아요

Todd

출장 여행
좋아요: 직원 및 서비스
Adequate
I really liked how helpful and accommodating the front desk staff members were. My remote got deprogrammed, but the staff member came to my room personally to re-program it. The hotel was a little dated, but was adequate for my purposes.
2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 9월 1일
Dear Todd,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PARKERSBURG. We are sorry to read that the upkeep of the property was not to your complete standard, however, we are happy to know that you were pleased with our very accommodating and friendly front desk staff and our property was convenient for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Dannielle Red Roof Management

8/10 - 좋아요

Roy

2023년 6월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 7월 16일
Hello Roy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

SAMUEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 2일
Thank you for sharing your 10/10 rating with us, Samuel. Our staff at the Red Roof Inn Parkersburg was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

8/10 - 좋아요

Patricia

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It is so much nicer staying there without all the construction people staying there. A lot quieter and the management is really good about meeting requests for extra towels and pillows. We stay here 4-6 times a year and there has been a lot of improvements over the last year.
2023년 5월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 5월 23일
Thank you for taking a moment to leave a review, Patricia. Myself and the staff at the Red Roof Inn Parkersburg appreciate your 4/5 score following your stay. I am happy that our your requests were fulfilled and that the improvements made pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

4/10 - 별로예요

Hunter

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DO NOT STAY HERE! Literally just sleep in your car, it will be cleaner and safer. The guy at the front desk was disgustingly rude from the moment we walked in to a “WHAT DO YOU GUYS NEED? I’m BUSY right now so you’ll just have to wait” as he slammed the office door behind the desk. There were two, what appeared to be, bullet holes in the door to the room I was in. A man that lives in the hotel LITERALLY has his dogs in pens in the woods behind the hotel that bark ALL night no matter what time. Stopped finally around 3am. The shower did not work. One pillow for two beds and was told they had no others available. Just don’t stay here
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 5월 22일
Dear HunterWe are sorry to hear your recent experience at the RED ROOF INN PARKERSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist

10/10 - 훌륭해요

Larry

2023년 5월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 6월 6일
Thank you for taking a moment to complete our survey, Larry. Myself and the staff at the Red Roof Inn appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

8/10 - 좋아요

Christopher

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hot water, clean room. Great for a quick overnight
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 9일
Thanks for sharing your feedback with us, Christopher. The staff at our Red Roof Inn Parkersburg were elated to see that we earned your 4/5 score. You mentioned some highlights, such as the availability of hot water and clean rooms, along with our location being great for a quick overnight stay, which were pleasing to read.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRediResponse Specialist

6/10 - 괜찮아요

Katrina

2023년 5월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 9일
I appreciate the time that you took to share your sentiments with us, Katrina. Our team at the Red Roof Inn Parkersburg appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

10/10 - 훌륭해요

Alison

가족 여행
좋아요: 직원 및 서비스
need to have bigger coffee pot
2023년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 4월 19일
Dear Alison,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the size of the coffee pot that was provided. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

6/10 - 괜찮아요

Colin

2023년 4월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 4월 15일
Hello Colin,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN PARKERSBURG is disappointed to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist