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윈게이트 바이 윈덤 파커즈버그/비엔나 여행 후기

2.5 out of 5
윈게이트 바이 윈덤 파커즈버그/비엔나
1502 Grand Central Ave, I-77 Exit 179/SR 68S to SR 14N, Vienna, WV

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 530개" "
평점 8 - 좋아요. 1002개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 116개" "
평점 4 - 별로예요. 1002개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 34개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Cathie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and staff very friendly
2023년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 21일
We are glad to hear you enjoyed your staff with us Cathie and we hope to see you again soon!

10/10 - 훌륭해요

Rob

가족 여행
Staff was excellent; rooms were clean.
2024년 4월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 14일
Thank you for letting us know about your stay Rob, we're always glad to hear that our guests enjoyed their time with us.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival receptionist was very prompt and polite. Room was clean and comfortable. Jacuzzi was very clean and great temperature in room. Shower head had massaging effect as well. Could have done without the dog another room had whining and barking. Also we had to get replacement key cards a couple times.
2024년 4월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 11일
We're happy to hear that despite those inconveniences mentioned that you were still able to enjoy your stay with us Michael. We look forward to serving you again in the future and hope to see you again once we get through our remodel.

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 11일
Thank you for letting us know about your stay Michele, we hope to see you again in the future!

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 11일
Thank you for letting us know about your stay Larry, we appreciate you choosing us and we hope to better serve you again in the future.

6/10 - 괜찮아요

mark 님, Newark

연인과의 여행
좋아요: 편의 시설/서비스
This property had gone downhill since our last stay at this property. Most noticeable was the trash bins outside were full and overflowing and stunk! The trash can on the 2nd floor by the vending machines had trash overflowing and on the floor. There was problems with the room key and ended up having to change rooms. There was constant noises all night long and the room temperature could not get regulated. The breakfast was the best part of the stay. As we were leaving, other guests walked out at the same time and also confirmed that the property was lacking since their last stay there!
2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 2일
Thank you for the review, we appreciate getting feedback from our guests and we are gearing up for our upcoming remodel. We have begun painting and sealing our outside windows and we are all looking forward to showing our guests a brand new experience.

8/10 - 좋아요

dennis 님, Jackson

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is Convenient for my visits and comfortable
2024년 3월에 3박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 30일
Thank you for letting us know about your stay Dennis, we look forward to seeing you again.

4/10 - 별로예요

Kevin

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
call the desk twice in middle of the night people next door fighting over a three hour ordeal cops had to come and throw them out so we paid for a night for NO sleep. The facility refused us any compensation, and a nonsmoking facility! Our room totally stinks!!! Wallpaper pealing and a hole by the bathtub , Had to borrow freebreeze from desk to help with the room stink. One elevator didn’t work. The other floor was all busted up. We stay there every year to visit family because we did live in the area, No more
2024년 3월에 3박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 30일
We're sorry to hear that you didn't enjoy your time with us. As the GM I was on shift that night and within 30 mins that problem was resolved with those loud patrons being evicted. As for our property we are in the beginning steps of our full remodel to address those issues and when it comes to any smells like smoke we could have offered you any number of rooms to better suit you had we known about that issue. We're sorry to hear that we wont be able to better serve you in the future.

10/10 - 훌륭해요

mary

2024년 3월에 3박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 21일
We're happy to hear you enjoyed your stay with us and we hope to see you again Mary.

10/10 - 훌륭해요

Christian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, nice location with large rooms and a 24hr pool. Will go again for sure.
2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 24일
Thank you for the review Christian, we appreciate you choosing to stay with us and we're happy to hear that you enjoyed your time with us.

8/10 - 좋아요

Cynthia S.

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 23일
Thank you for the review Cynthia, we appreciate you choosing to stay with us and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 18일
We're happy to have been able to serve you during your time in Vienna/Parkersburg and we look forward to serving you again in the future.

10/10 - 훌륭해요

Chad

2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 4월 11일
Thank you for letting us know about your stay Chad, we're glad we were able to take care of you during your time with us.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 18일
Thank you for letting us know about your stay Teresa, we're glad you enjoyed your time with us and hope we get to serve you again in the future.

6/10 - 괜찮아요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스
nice rooms, awkward location, terrible breakfast - no coffee and no plastic knives
2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 12일
Thank you for letting us know about your stay Donna, we do apologize for running short on our knives and coffee. We have received our weekly breakfast delivery here this week that replenished our low supplies and we hope to better serve you again in the future.

8/10 - 좋아요

Norman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a very loud and unruly group the first night that came in around 4a and woke people up on all floors. Unfortunately, it took 45 min for the yelling to stop. Fortunately, the issue seemed to be resolved the rest of the nights.
2024년 3월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 12일
We're sorry to hear that a group of people impacted your stay negatively like that and we are happy to hear at least that the rest of your stay was not as negative as that night. We appreciate you letting us know about your stay and hope to better serve you again in the future.

2/10 - 너무 별로예요

Asadbek

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 9일
Thank you for the review, I advise you in the future when using 3rd party sites to verify your booking immediately in order to avoid these kinds of errors with wrong dates etc.

10/10 - 훌륭해요

Adam

2024년 3월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 24일
Thank you for the review Adam, we appreciate you choosing to stay with us and we're happy to hear that you enjoyed your time with us.

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, limited but decent breakfast.
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 9일
Thank you for the feedback Helen, we appreciate you staying with us.

8/10 - 좋아요

Randall F

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some signs of disrepair and minor mold on the bathtub caulk, but overall a nice, clean, quiet place to stay, with a very nice breakfast. I will stay there again.
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 1일
Thank you for telling us about your stay Randall, we'll have a look at your room and see what we can do about those issues until we get our remodel started soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 1일
Thank you for letting us know about your stay James, we hope to serve you again in the future.

6/10 - 괜찮아요

Tracie

별로예요: 직원 및 서비스
Housekeeping staff was short.
2024년 2월에 3박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 24일
Thank you for letting us know about our vertically challenged staff Tracie, in all seriousness though we do hope to better serve you again in the future.

8/10 - 좋아요

Rebecca

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 24일
Thank you for letting us know about your stay Rebecca, we hope in the future we can better serve you again.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This was a last minute reservation to try to lift my kiddos spirits up. The heated pool was broken and that was the entire reason for this stay...so my kid could swim. Then the USB chargers didn't work in the bedroom and I didn't bring any charging blocks because there was supposed to be USB connectors to charge. So, my kid couldn't use their phone or iPad after it died. Both key cards would stop working and we would have to go get them reprogrammed after waiting 10 minutes for the elevator. There are signs everywhere stating there is a no noise tolerance, but somebody was banging on walls, stomping and slamming doors almost the entire night. We made the most of it and he still decided to swim in freezing water with it being 30 degrees outside.
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 20일
Thank you for taking the time to let us know about your stay, we appreciate feedback. We are working to get that pool fixed as soon as we can as we know a lot of people bring kids on the weekends for a night out to swim. Unfortunately our rooms do not have USB chargers right now and when we get our new equipment during our upcoming remodel they will have those in the future. As for our noise tolerance policy we do evict noisy guests who impact others stays but that requires that we are informed about these issues at the time. If in the future you experience these issues I highly recommend contacting the front desk immediately so that we can effectively take care of that. Its our goal to provide every guest with a quality stay and a quiet nights rest and we hope we have the opportunity to give that to you and your family again in the future.

6/10 - 괜찮아요

Lyndsay

좋아요: 직원 및 서비스
별로예요: 청결 상태
Shower was disgusting . Brown/moldy caulking. Shower faucet leaking. Toilet kept running after each flush. Pushing the handle back up resolved the water running.
2024년 2월에 3박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 20일
Thank you for bringing this to our attention, its always our goal here to provide a clean enjoyable stay for all our guests and we apologize for falling short for you during your time with us. We have since had our maintenance team address those plumbing issues and its our hope in the future that we get the chance to better serve you.

10/10 - 훌륭해요

Ginger

출장 여행
좋아요: 숙박 시설 상태 및 시설
Very friendly staff
2024년 2월에 4박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 13일
Thank you for the review Ginger, we're happy to hear that you enjoyed your time with us and that our staff was able to brighten your day!

10/10 - 훌륭해요

Rodney

2024년 2월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 3월 23일
We appreciate your feedback Rodney and we hope to serve you again in the future.

4/10 - 별로예요

Jennifer

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 13일
We're sorry to hear you didn't enjoy your stay with us Jennifer, here at the Wingate we aim to please and hope that we can better serve you again in the future.

6/10 - 괜찮아요

Angie

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedding had brown/red stuff dripped on it. Front desk attendant did give us another room. Bathroom not the cleanest. Breakfast was very limited.
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 11일
We're sorry to hear that we fell short of par on your last visit with us Angie. We hope in the future we can make it up to you and show you what we are really about here at the Wingate.

8/10 - 좋아요

Rob

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Better than most. But like all the rest they do not renovate. Back door did not work. Breakfast nothing to write home about
2024년 2월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 10일
We're sorry to hear you didn't enjoy your time with us, rest assured we have made efforts to address those issues since your time with us and it is our goal to provide every guest with an enjoyable stay. We hope in the future we can have the opportunity to better serve you.

10/10 - 훌륭해요

rachel 님, richmond hill

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff all Nice and great breakfast
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 10일
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 2월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 7일
Thank you for taking the time out of your day to let us know about your stay. We appreciate you choosing to stay with us and we look forward to seeing you again.

10/10 - 훌륭해요

Suzan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a bit run down, but workers are difficult to find and repairs hard to be made. Staff is very affable and kind. Excellent rate and facilities.
2024년 1월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 5일
Thank you for your patience Suzan, we know our building here is showing its age and we will be remodeling soon to address that soon. We hope we can see you again in the future to really wow you with all our hard work.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 편의 시설/서비스
People and the pool and the hot tub and the room was great
2024년 2월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 5일
We're happy to hear that you enjoyed your stay with us Heather and we look forward to serving you again in the future.

10/10 - 훌륭해요

Kathy

연인과의 여행
Older building,but clean
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 2일
Thank you for taking the time to let us know about your stay Kathy, we appreciate you choosing us.

8/10 - 좋아요

Ronald

출장 여행
Bathtub has been neglected. Room smells stale. Hall smells of cigarette smoke. Close to train tracks. Room is clean. Check in was easy. Price for room is good.
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 2월 2일
Thank you for sharing your experience here at the Wingate with us, we do apologize for the smells, we are a non-smoking hotel but sometimes our guests break that room and we try our best to address that when we can.We appreciate you letting us know about your stay and we hope to better serve you again in the future.

6/10 - 괜찮아요

Jeree

좋아요: 직원 및 서비스
Property was dirty and noisy.
2023년 12월에 4박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 31일
We're sorry to hear that your stay with us was not up to par, we hope in the future we can better accommodate you and we appreciate you letting us know about these issues.

10/10 - 훌륭해요

Walton

2023년 12월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 29일
Thank you for the review Walton, we're glad to hear you enjoyed your stay with us.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 24일
We're glad you enjoyed your time with us here at the Wingate and we look forward to better serving you again in the future Michael.

10/10 - 훌륭해요

Alison

2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 17일
Thank you for telling us about your stay Alison, we look forward to seeing you again.

4/10 - 별로예요

Brenda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
NO hot water in the shower !!!!
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 17일
We're sorry to hear that our hot water was not coming through to your room during your stay, we have since alerted our maintenance team to that issue can be resolved and we hope in the future we can better serve you.

10/10 - 훌륭해요

Darci

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything with our two night stay was great.
2024년 1월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 17일
We're happy to hear you enjoyed your stay with us Darci and we hope to see you again.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
An okay stay for one night
The staff was extremely nice. When we got there we had issues using the hotel key and had to get new ones and still didn’t work. We got a different room, the hotel key was still not as easy as the first room but we wanted to just relax after a road trip. Unfortunately, the door had a missing knob for the door hook to latch on to and the water was consistently running in the bath tub. We told the lady and she offered to switch rooms again but it was only one night. The continental breakfast was okay, we got there at 730am and eggs were almost gone. We wanted to swim but as soon as we entered the lobby when we got there it smelled like chlorine. Overall, the stay was okay. One thing we did enjoy was the room being very spacious for a family of 3. But the staff was really nice.
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 17일
We're sorry to hear that you experienced problems during your stay with us, here at the Wingate we strive to provide a quality experience for all our guests and we hope in the future we can make a better impression with you. Thank you for telling us about your stay.

10/10 - 훌륭해요

Shawn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good hotel and the pool was nice as well
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 11일
We're glad you enjoyed your stay with us Shawn and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Joanne

2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 26일
Thank you for letting us know about your stay Joanna, we're happy to hear you enjoyed your time with us.

8/10 - 좋아요

Trudy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean hotel, polite staff, Pool nice, hot tub low level of water, bathroom shower dripping.
2023년 12월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 8일
Thank you for letting us know about your stay Trudy, we'll have our maintenance team look into those issues.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neighborhood was questionable but overall it was fine within the hotel.
2024년 1월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 5일
Thank you for letting us know about your stay, we are glad you were able to enjoy your time with us John.

8/10 - 좋아요

June

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 1일
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
답변 제공: Wingate Staff 님, 2024년 2월 10일
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.

10/10 - 훌륭해요

Tara

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Wingate Staff 님, 2024년 1월 1일
Thank you for taking the time to let us know about your stay, we appreciate you choosing to stay with us and we look forward to serving you again in the future.