로비

나이츠 인 파인브룩 여행 후기

1.5 out of 5
나이츠 인 파인브룩
55 Route 46 East, Pine Brook, NJ

이용 후기

6.0
평점 10 - 훌륭해요. 476개 이용 후기 중 49개" "
평점 8 - 좋아요. 476개 이용 후기 중 122개" "
평점 6 - 괜찮아요. 476개 이용 후기 중 143개" "
평점 4 - 별로예요. 476개 이용 후기 중 85개" "
평점 2 - 너무 별로예요. 476개 이용 후기 중 77개" "

6.2/10

청결 상태

6.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

4/10 - 별로예요

Carrie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bring cleaning supplies and coffee.
Let me start by stating that I do not ask for much in a hotel. All I ask for are clean sheets and a generally clean room and a quiet place to sleep as I typically do not spend much time at the hotel beyond sleeping. So, I have had plenty of experience staying in hotels after reading review after review stating that the hotel is not fit for human occupancy only to stay myself and leave a review stating that previous reviewers either need to lower their standards or raise their price point. Sadly, that is not the case this time. I will detail some of the cons of my experience at The Pine Brook Knights Inn... Upon arrival, we immediately conducted a bed bug check. Sheets appeared to be clean; however, our teenage son decided to flap the duvet around, leaving a trail of crumbs, etc. on the sheets. Duvet had burn marks and was also generally dirty. Room smelled heavily of smoke. Noticed that the bathroom floor was filthy (I mean it, filthy) as though it hadn't been mopped in forever or swept as there was a collection of litter under and around the heater. Shower appeared semi-clean; but, I wasn't taking any chances and wore flip flops to shower. Initially thought other floors were cleaner than the bathroom anyway; but, our white socks turned black revealing otherwise. Towels were cleaner than the floor; but, I had to pick some hairs off before use. No coffee, I mean at all. None in the lobby in the morning and no coffee maker in the room.
2022년 5월에 2박 숙박함

4/10 - 별로예요

Sabrina

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Sunny 님, 2021년 12월 18일
Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 - 너무 별로예요

Paul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth it!
Room does not match photos. VERY dilapidated, not clean, cigarette burns and other stains on bedding, springs coming thru mattress, horrible smell, needs paint, bent electrical outlet cover plates. Massive amounts of bleach used right before our arrival. Evidence of mold mildew growth on many surfaces. VERY disappointing, I would have immediately demanded my money back and found a different place if our itinerary were not so tight that day.
2021년 11월에 2박 숙박함
답변 제공: Sunny 님, 2021년 11월 11일
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty room
Carpets were dirty. Tv screen full of fingerprints and walls were full of dust and some stains. Also toilet seat was flapping around almost completely unattached.
2021년 10월에 1박 숙박함
답변 제공: Sunny 님, 2021년 11월 11일
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 - 너무 별로예요

shawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
no thanks!
dirtiest most disgusting room i've ever stayed in. mold in the bathroom. floor hadn't been vacuumed in god knows how long. mattress was basically springs with a cover over it. non smoking room that wreaked of smoke.
2021년 10월에 2박 숙박함
답변 제공: Sunny 님, 2021년 10월 5일
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 - 별로예요

darryl

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
OK place don’t expect anything more than sleep and leave quiet place though
2021년 6월에 3박 숙박함
답변 제공: Barry 님, 2021년 6월 19일
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly hrlpful, and went above and beyond.
2021년 6월에 1박 숙박함
답변 제공: Barry 님, 2021년 6월 19일
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 - 너무 별로예요

nelson

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pésimo. Sin servicio de limpieza.
Pésimo servicio. No quisieron limpiar la habitación a pesar de solicitarlo. Solo nos quedamos 3ndias pero jamás volveré ni gratis.
2021년 6월에 3박 숙박함
답변 제공: Barry 님, 2021년 6월 12일
Dear Guest, We always aim to deliver clean, comfortable, and convenient accommodations to every guest, but it is unfortunate to hear what you experienced during your time with us. Rest assured that these concerns will be swiftly addressed upon further verification. We'll also take a look at your other feedback, primarily on the unwanted smell in your room, as we continually strive to improve upon our guests' accommodations. We know we can do better and would appreciate the opportunity to demonstrate it.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2021년 5월에 3박 숙박함
답변 제공: Barry 님, 2021년 5월 30일
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is just a basic motel. With clean rooms and a pleasant staff. It is a no frills stay but is affordable.
2021년 5월에 2박 숙박함
답변 제공: Barry 님, 2021년 5월 22일
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 - 훌륭해요

keila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 2박 숙박함
답변 제공: Sunny 님, 2021년 2월 17일
Thank you for staying with us. we appreciate your feedback.

8/10 - 좋아요

Patricia

2021년 2월에 2박 숙박함
답변 제공: Sunny 님, 2021년 2월 15일
Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 - 괜찮아요

Patricia

2021년 1월에 2박 숙박함
답변 제공: sunny 님, 2021년 2월 11일
Thank you for staying with us and leaving a review. We hope to see you again soon.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was filthy. I would not shower there.
2021년 1월에 1박 숙박함
답변 제공: Barry 님, 2021년 1월 23일
Dear, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2021년 1월에 1박 숙박함
답변 제공: Barry 님, 2021년 2월 2일
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
2020년 12월에 3박 숙박함
답변 제공: Sunny 님, 2021년 1월 4일
Hello, Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont expect much
This place will will get the job done if youre just looking for a place to sleep.
2020년 12월에 1박 숙박함
답변 제공: Sunny 님, 2020년 12월 16일
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 - 훌륭해요

Nicole 님, Harrington, De

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The room actually smelled good when we entered. I was expecting an awful smell because of how the hotel looked but I was completely wrong.
2020년 10월에 1박 숙박함
답변 제공: Sunny 님, 2020년 10월 18일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never stay here
Absolutely Filthy. Mouse in the room.
2020년 9월에 1박 숙박함
답변 제공: Barry 님, 2020년 9월 30일
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Look somewhere else
Room was dirty. Smelled of urine.
2020년 8월에 1박 숙박함
답변 제공: Barry 님, 2020년 8월 19일
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Get what you pay for
It is what it is. It is clean but in need of major updating. The mattresses are aged , the drapes let light in.
2020년 7월에 1박 숙박함
답변 제공: Sunny 님, 2020년 7월 18일
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 - 훌륭해요

walteremanley55 님, Chandler AZ

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Quiet and ner New York &morristown & don Pope's is write a cross the street that makes! It nice
2020년 7월에 10박 숙박함
답변 제공: Sunny 님, 2020년 7월 18일
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 - 좋아요

Sam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Barry 님, 2020년 6월 16일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Barry 님, 2020년 2월 21일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
short and to the point
Just their to get a few hours of sleep after a long day of work. Not a place to bring your wife or girlfriend if they mean something to you. not a 5 star place. it was clean. furniture dated. mattress was like sleeping on boxes filled with springs.
2020년 1월에 1박 숙박함
답변 제공: Barry 님, 2020년 2월 2일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Kenneth

별로예요: 청결 상태, 직원 및 서비스
Dissatisfied
They kept changing the price and they never cleaned my room or changed my linens and I stayed for three days.
2020년 1월에 1박 숙박함
답변 제공: Barry 님, 2020년 1월 3일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

David

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Get what you pay for
While not overtly nasty, the room was dusty, the walls & doors had obvious hand prints & old stains and the furniture was quite dusty... probably because from just the right angle, one could actually see daylight through the front door jamb, rather than from any particular failures on the part of the cleaning staff. The wi-fi was reasonably reliable/fast, but it is communal AND unsecured, so best bet is use a VPN or don't use it at all. 80% + of the TV channels don't work because they aren't paid for, and there really isn't any convenient place to eat: one could walk to the Wendy's 3 miles away, or dare 4 lanes of divided highway to get to the McDonald's across the street. You get what you pay for... in this case, barely, but still.
2019년 12월에 2박 숙박함
답변 제공: Barry 님, 2019년 12월 20일
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services

4/10 - 별로예요

SK 님, Toms River

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs to be updated. The rooms are old, seems like furniture, beds, etc are from when it was built. It needs a complete overhaul.
2019년 12월에 1박 숙박함
답변 제공: Sunny 님, 2019년 12월 18일
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services.

4/10 - 별로예요

Ryan

2019년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent for the price....for sure not a 4 star place, but was quiet and comfortable.
2019년 11월에 1박 숙박함
답변 제공: Sunny 님, 2019년 12월 2일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’d stay again, Very cozy little room. Was a little cold even with the heater but can’t complain.
2019년 11월에 1박 숙박함
답변 제공: Bharat Shakhawala 님, 2019년 11월 19일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Air didn’t work and the shower dripped no running wafer
2019년 11월에 1박 숙박함
답변 제공: barry 님, 2019년 11월 7일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

EricBerry

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very dirty and run down! I almost didn’t stay was tired.
2019년 10월에 1박 숙박함
답변 제공: Sunny 님, 2019년 10월 9일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
When I first saw the property I said " uh oh" but when I went to my room it was a welcoming surprise. VERY FEELING LIKE HOME. I would come here again when the need arrises. The owners spent their money wisely by spending it on the interior. Best wishes to them
2019년 10월에 1박 숙박함
답변 제공: Sunny 님, 2019년 10월 8일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 3박 숙박함
답변 제공: Bharat 님, 2019년 9월 17일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Bharart Shakhawala 님, 2019년 9월 12일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Need to change bed
Horrible bed
2019년 9월에 1박 숙박함
답변 제공: bharat shakhawala 님, 2019년 9월 11일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some one had parked a car improperly and the desk called me at 12:30 sking about the car,, which was not mine. I had given my details at sign in. Then someone was knocking at my door at 2:30 with the same problem.
2019년 9월에 1박 숙박함
답변 제공: bharat shakhawala 님, 2019년 9월 6일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

Aly 님, New York

좋아요: 직원 및 서비스
별로예요: 청결 상태
You get what you pay for....the bathroom was kind of dirty and the sheets smelled weird.
2019년 9월에 1박 숙박함
답변 제공: Barry 님, 2019년 9월 3일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
good in some ways, bad in others
2nd visit to this place for the same--reason proximity to a restaurant we patronize. clerk was friendly enough. it's a glorified motel so entrances all close. room a/c wasnt on so setting it to lowest level it took a good 2-3 hrs before room felt comfortable. general areas looked ok but when you looked corners had accumulated dirt, under sink brown balls of what i did not want to know at least they werent in foot's reach. by far the worst was the beds---rock hard & as a result i have a slowly recovering hip & friend has bruised kidney
2019년 7월에 1박 숙박함
답변 제공: Barry 님, 2019년 7월 22일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know and staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is only thing I liked It was not very clean I would not recommend someone there if you’re traveling by yourself that’s OK do not take your family
2019년 7월에 4박 숙박함
답변 제공: barry 님, 2019년 7월 16일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Television stations very limited and poor picture quality Noisy sir conditioner. Very small cramped room. No closet.
2019년 7월에 1박 숙박함
답변 제공: barry 님, 2019년 7월 15일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

prathamesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and Knights Inn? Not happening mate.
Motels are generally known for their untidiness and this was the perfect example of it. The bed were not well done. Spring mattress gave me a bad backache and there were bugs crawling in the room.
2019년 7월에 1박 숙박함
답변 제공: barry 님, 2019년 7월 5일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Mark

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible
2019년 6월에 2박 숙박함
답변 제공: barry 님, 2019년 6월 30일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was smelly bad is like por place and i didn't like
2019년 6월에 1박 숙박함
답변 제공: barry 님, 2019년 6월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property looks like a bad neighborhood. The rooms look like a place where people would cook meth or traffic people.
2019년 6월에 1박 숙박함
답변 제공: barry 님, 2019년 6월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Joel

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel in poor condition
The mattress was creaky, the room was quite small. Considering the price though I'd say it was passable.
2019년 6월에 1박 숙박함
답변 제공: barry 님, 2019년 6월 28일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
They ask for a bunch of personal info when you check in, I feel like they are trying to steal your identity. They have a coffee machine with no cups for 4 hours per day. The place is barely cleaned, it wasn't gooey, but I couldn't walk around the room with my shoes off. It is cheap, so if you just can't afford anything else, you could sleep here.
2019년 6월에 1박 숙박함
답변 제공: Barry 님, 2019년 6월 21일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 - 별로예요

실제 이용하신 고객

2019년 6월에 4박 숙박함
답변 제공: barry 님, 2019년 6월 14일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!