Dear Sir Thank you for taking the time to tell us about the experience stayed at The Seasons Pattaya. I am sorry that your experience did not meet their expectations. lease be advised that we know groups create noise as their nature of group behavior. We have trained our Reception staff members assigning groups and individual guests however some day we receive a short notice from the group tour and we could not control well of room assigning. We are sorry for your inconvenience. Besides, House keeping had changed towel as you informed, moreover, with regards to rain leakage due to heavy rain, our Chief Engineer has been briefed and taken immediate action to check and rectify the problem. At the Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon With best regards

Dear Yun Sheng First of all, thank you very much for your kind support and choosing The Seasons Pattaya as your accommodation choice during your recent visit. I sincerely appreciate you taking the time to complete the Guest Comment Card sharing your experience with us. It is always a pleasure to receive positive feedback. We regret to learn that you were unsatisfied during the check –in time. This issue has been well noted. Kindly rest assured that our Room Manager and Housekeeper have been seriously briefed and they will conduct appropriate training to all staff concerned to ensure that we serve you better in the future. Please accept my deepest apologies regarding this issue. At the Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Seasons Pattaya. With best regards

Dear Valuable guest We really appreciate your constructive comment regarding hotel facilities are very antique.. We do read all guest comments and take serious actions and follow ups. The voice of customers has top priority at our hotel. Even if we cannot find full solution at the particular time, we keep in view for future possible project, as we may be find good opportunities to follow. Thank you again for sharing your experience, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Seasons Pattaya. In the meantime, I remain at your disposal should you require any further assistance. Sincerely yours

Thank you for taking the time to tell us about your experience at The Seasons Pattaya. At The seasons, we strive to provide a superior service experience for every customer; therefore your score feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With best regards

Dear Mr. Ramesh BABU Thank you for taking the time to tell us about your experience at The Seasons Pattaya. At The seasons, we strive to provide a superior service experience for every customer; therefore your score feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With best regards

Dear Dave First of all, thank you very much for your kind support and choosing The Seasons Pattaya as your accommodation choice during your recent visit. I sincerely appreciate you taking the time to let us know and also sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to The Seasons Pattaya. In the meantime, I remain at your disposal should you require any further assistance. Best regards Director of Revenue & Distribution

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. With reference to the constructive comment regarding Wi-Fi, I do understand your point of view that as far as you and other guests is concerned, amount you paid is what you should get and people don’t want to pay for something they don’t want or need. We are able to provide such rate upon request but rate might not be much difference. The issue of old & dirty room has been well noted and kindly rest assured that our Hotel Housekeeper will strictly brief all staff team members to ensure that all daily room’s cleaning. On the other hand, you can contact Front Desk to change the room if you prefer. At the Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience.

Thank you for taking the time to tell us about your experience at The Seasons Pattaya. At The seasons, we strive to provide a superior service experience for every customer; therefore your score feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Eric We would like to thank you for choosing The Seasons Pattaya as your accommodation choice during your recent visit. Your constructive comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. I hope we will have the pleasure of welcoming you again soon in The Seasons Pattaya. With best regards

Dear Mr. Harshal I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, can only reiterate our regret that we did not handle the situation in the proper manner. However, finally we changed to room as per your needs. I was extremely sorry to read about the general attitude of our staff during your stay. This does not in any way reflect the usual service level of our hotel. seriously briefed and will closely monitor and ensure that our staff serve the best service in an appropriate manner to all guests including you. Lastly,we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In the meantime, I remain at your disposal should you require any further assistance.

Thank you for taking the time to tell us about your experience at The Seasons Pattaya. At The seasons, we strive to provide a superior service experience for every customer; therefore your score feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you for taking the time to tell us about your experience at The Seasons Pattaya. At The seasons, we strive to provide a superior service experience for every customer; therefore your score feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you for taking the time to tell us about your experience at The Seasons Pattaya. At The seasons, we strive to provide a superior service experience for every customer; therefore your score feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you again for bringing this issue to our attention. Your guest’s feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments of staff with unappropriate manner. At The Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At The Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At The Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you for taking the time to tell us about the experience stayed at The Seasons Pattaya. I am sorry that your experience did not meet their expectations, especially for food; please allow me to express my sincerest apologies. Thank you for taking the time to tell us about the experience stayed at The Seasons Pattaya. It’s very difficult to avoid noise from individual nature of behavior and we would ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you for taking the time to tell us about the experience stayed at The Seasons Pattaya. I am sorry that your experience did not meet their expectations, especially for food; please allow me to express my sincerest apologies. At The Seasons, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you again for sharing your experience, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Seasons Pattaya.