When checking in, I was told we were on the first floor, I asked if there’s more rooms on second floor, I was told yes, so I asked if we could please have a room on second floor was told no there aren’t any rooms, although he had just said there were, so we go to our room, the door knob didn’t work, we went Back to the lobby, got another card and it still didn’t work, finally 3rd the guy came tried his main key, finally was able to open it but our cards still didn’t work