외관

마이크로텔 인 앤드 스위트 바이 윈덤 펄 리버/슬리델 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 413개" "
평점 8 - 좋아요. 1007개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 126개" "
평점 4 - 별로예요. 1007개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 95개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Dong Kun

2020년 3월에 2박 숙박함
답변 제공: Amy M. 님, 2020년 5월 1일
Thank you for taking the time to review our property! I'm very happy to see you enjoyed your stay and we can't wait to have you back again soon.

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only complaint is they have thin walls. Very friendly staff. The walk in shower with shower bench was perfect for a wheelchair user who can not stand/walk.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Alicia

출장 여행
Rooms are very small
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for taking the time to share your feedback with us. We are sorry that we did not meet expectations and will continue to work hard to improve wherever possible to ensure our guests satisfaction.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet. Safe neighborhood.
2024년 3월에 1박 숙박함
답변 제공: Microtel Inn & Suites 님, 2024년 3월 23일
Thank you for taking the time to share your feedback with us. We are so glad we could offer an outstanding stay for you and hope that we get the opportunity to do so again in the future. We wish you safe travels.

10/10 - 훌륭해요

Ivan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff very friendly and welcoming
2024년 3월에 1박 숙박함
답변 제공: Microtel Pearl River 님, 2024년 3월 13일
Thank you! We are glad we were able to make such a great impression and take care of your during your travels. We hope to get the opportunity to serve you again!

10/10 - 훌륭해요

Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff
2024년 2월에 2박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2024년 3월 1일
Thank you for your kind words! We are glad we made such a great impression and hope to see you again.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Microtel Inn & Suites Staff 님, 2024년 2월 19일
Thank you! We are glad to see you enjoyed your stay.

10/10 - 훌륭해요

Luis Lauro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Está muy bien
2024년 2월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2024년 2월 14일
We are so glad you enjoyed your stay! Thank you for your kind review.

2/10 - 너무 별로예요

Jose

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator smelling weed and the rooms has the toilet dirty
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Jose, Thank you for taking the time to share your feedback with us. We are so very sorry that your stay with us did not meet expectations. We are sorry to hear about the weed smell in the elevator and the dirty toilet in your room. We will continue to work to identify and stop anyone who is smoking in our hotel since this is against our hotel policy and we know it disturbs our other guests. We have reviewed the issue with the dirty toilet with our housekeeping staff to ensure that this does not happen again.

4/10 - 별로예요

Cameron

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking the time to share your feedback on your recent stay. We are so sorry to see that we did not meet expectations and will review this with our staff to work on improvements.

6/10 - 괜찮아요

Patrick

연인과의 여행
별로예요: 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Thank you for taking the time to share your feedback with us regarding your stay. We are sorry to see that we did not quite live up to expectations and will review with our staff for improvements.

8/10 - 좋아요

Jose Rosario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very nice and clean. My only problem is that I could easily hear noises from the room next to mine, which kept me from getting a good sleep.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Thank you for your feedback. We are glad to hear we made such a good impression and sorry to hear about the noise issue during your stay. We will share your comments with our management as we are always working to improve whenever possible.

8/10 - 좋아요

Alexus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room & bed are very small. Not to mention slightly creepy
답변 제공: Microtel Inn & Suites Pearl River 님, 2024년 2월 8일
Thank you for sharing your feedback. We are sorry to hear that your experience was not as good as it could have been.

8/10 - 좋아요

Jason

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very nice and my wife upgraded me to a queen size Suite 205. The room was nice, but there was a dead roach on my bathroom floor. Everything else was fine.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Jason, Thank you for sharing your feedback with us. I am glad the staff made such a great impression. I am truly sorry regarding the dead roach and will share with my cleaning staff as a reminder to be vigilant when cleaning! On a positive note, I am also glad to see our regular pest control measures are working!

6/10 - 괜찮아요

Ankit 님, HILLSBOROUGH

연인과의 여행
좋아요: 직원 및 서비스
The room can get some upgrades to appliances like a modern microwave and refrigerator. Nothing wrong with the beds, I just don't like huge mirrors as headboards. It makes it inconvenient to sit write up resting on the headboard.
2023년 11월에 3박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 11월 30일
Thank you for taking the time to share your feedback regarding your recent stay. I am sorry that we were unable to rate a better score but appreciate your comments and will share this with our management as we are always working to do better!

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The quietness
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Thank you for taking the time to share your feedback with us. We are so happy to see you enjoyed your stay and hope we can serve you again on future travels.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short visit
Very good
2023년 11월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 11월 22일
Thank you. We are glad you enjoyed your stay and hope you have a wonderful holiday season.

10/10 - 훌륭해요

William

2023년 11월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 11월 28일
Thank you! We are glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 11월 3일
Thank you for such a great rating! We are so glad that you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Germaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was great. Everyone was so nice.
2023년 10월에 3박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 10월 31일
Thank you! We are so glad you enjoyed your stay and hope to see you again!

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and provided me with all the necessary information I needed .
2023년 10월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 10월 27일
Thank you for your kind review and we are so happy to hear that our staff made such a great impression. Our staff will be encouraged by your compliments.

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Surprisingly clean considering the rural location; beds were comfortable with good pillows!!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Thank you for taking time to share your feedback with us. We are glad that we were able to surprise you in such a nice way. We work hard to keep our property clean and friendly! We hope to see you again.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tks Nikki!
Service was great. Tks Nikki! Breakfast was good. Overall great stay no issues.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Thank you! We are glad you had such a great experience and will share your compliments with our staff, and Nikki! We hope to see you again!

10/10 - 훌륭해요

Pam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well kept property. Room and linens clean. Beds comfortable to sleep in. Staff very friendly and helpful. The breakfast hostess during my stay was outstanding. Will stay there again if needed.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for your kind review. We are so glad to hear that we made such a great impression and our staff will be encouraged by your comments. We hope to get the opportunity to serve you again on future travels.

10/10 - 훌륭해요

Carly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 10월 10일
Thank you! We are so glad to see you enjoyed your stay and hope we get the opportunity to serve you again.

4/10 - 별로예요

Meghan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The only positive of this hotel is the service. The gentleman who checked us in last night and the lady working at breakfast this morning took helpful to a whole new level. They were wonderful. The negatives…The window seat in the room and almost all of the towels had stains. The walls were super thin and people were partying most of the night so we didn’t get much sleep. When we tried to call the front desk to ask them to deal with the noise, the room phone didn’t work. My husband had to call from his cell.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Thank you for taking the time to share your feedback with us. I am glad to hear that our staff made such a great customer service impression but truly sorry for the issues you experienced during your stay. We are reviewing these issues with our cleaning staff and taking care of fixing the telephone. Again, we are so sorry your stay did not live up to expectations and want you to know that your feedback is important to us and we work to ensure all our guests have a great stay with us.

4/10 - 별로예요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Could be better.
Check in was great. Guy at desk was great. We booked a queen bed. Definitely was not a queen. It was probably the size of a full. It was very miserable and the pillows are so full you might as well sleep sitting up. I will not be back for this reason. Still in pain. Lol.
2023년 10월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 10월 10일
Thank you for sharing your thoughts and comments with us. We are glad to hear our customer service was good but sorry to hear of your discomfort with the bed and pillows during your stay. We hope that you are feeling better!

10/10 - 훌륭해요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 10월 5일
Thank you for your feedback, we are glad to see you enjoyed your stay!

10/10 - 훌륭해요

Reba

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with clean rooms. Staff very friendly and helpful. During my 2 day stay; the 3rd floor hall needed to be vacuumed and vending machine didn't work. Early mornings; several staff members in lobby and breakfast area complaining amongst themselves and fixing/eating breakfast with hotel guest. Hotel needs a separate area for staff to congregate and eat.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Thank you for taking the time to share your feedback regarding your recent stay and for your comments/suggestions. We are sorry to hear of the 3rd floor issues and have addressed that! We will also share your review with our staff as we work to ensure our guests have a 100% satisfying stay.

10/10 - 훌륭해요

Susan

2023년 9월에 1박 숙박함
답변 제공: Microtel Inn & Suites Staff 님, 2023년 10월 13일
Thank you!

6/10 - 괜찮아요

Deborah

연인과의 여행
별로예요: 직원 및 서비스
No towels and what we did have was taken out of the room the first day. Not except-able I use my towels all week when I stay with your facility.
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 20일
Thank you for taking the time to share your feedback with us regarding you recent stay. I am so sorry to hear of the issues with the towels and have already taken this opportunity to review this with my housekeeping staff. Please rest assured this has been addressed so that it will not happen again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick getaway
Enjoyed my stay
2023년 8월에 1박 숙박함
답변 제공: Microtel Inn & Suites Staff 님, 2023년 8월 28일
Thank you, we are so glad you enjoyed your stay!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 8월 23일
Thank you, we are glad to see you enjoyed your stay and hope we get the opportunity to serve you again.

10/10 - 훌륭해요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hallway rugs very dirty. Room okay. Had to ask for shampoo and othe item usually supplied. AC not working right.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 16일
Dear Robert, Thank you for sharing your feedback with us and I am so sorry for the issues you experienced during your stay. I appreciate you letting us know about the A/C and we will fix that issue right away. I will speak to the housekeeping staff as they should not be missing any of the ammenities in the rooms when they clean them and this oversight is not acceptable.

8/10 - 좋아요

Sandra

좋아요: 직원 및 서비스, 편의 시설/서비스
I never give 5 stars bc I feel there is always grounds for improvement. Only complaint I had was how poorly the furniture and chairs were kept they were so stained. As for the employee by the named Nikki she was excellent, and a very dedicated employee
2023년 8월에 1박 숙박함
답변 제공: Rickie 님, 2023년 8월 17일
Thank you for taking the time to give us a review . we appreciate all of your feed back . ill be sure to let the staff know how much you enjoyed your stay. we are looking forward to having you back soon

2/10 - 너무 별로예요

Miranda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
smell of cigarettes at front door entryway, hair on sheets, stains on bed cover, unable to adjust cooling temps
2023년 7월에 1박 숙박함
답변 제공: Microtel Pearl River 님, 2023년 8월 8일
Dear Miranda, We are so sorry to hear of all the issues you experienced during your stay. Please know that your feedback is important to us and we are reviewing with our staff to ensure this is taken care of.

8/10 - 좋아요

Lelanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property looked so much better in person than it did online and the staff was very helpful and friendly.
2023년 7월에 2박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 8월 2일
Thank you for your kind comments. We are glad you enjoyed your stay and will share your compliments with our staff. We hope to see you again!

10/10 - 훌륭해요

Roseann

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay again just to interact with the desk staff. Nikki was absolutely a joy. We had several family members and a newborn baby so we gathered in the lobby to play games and scrapbook and Nikki was always there with a smile and getting us paper, pens, scissors, whatever we needed. The morning staff was so helpful with our dog. We really enjoyed the drive-up daiquiri at the connecting property (we walked there). We will definitely stay there again on our next trip to Pearl River.
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
We are so happy to hear you enjoyed your stay! Congratulations on the newest family member! Thank you for your kind review and we will be sure to share your compliments with our staff, especially Nikki who made such a great impression. We hope to see you again!

10/10 - 훌륭해요

JESSICA

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
After having a very bad day Nikki the front desk receptionist made her day a lot better she made accommodations and understood our needs
2023년 7월에 2박 숙박함
답변 제공: Microtel Pearl River 님, 2023년 7월 24일
Thank you for such kind words. We are so glad that Nikki was able to make your day a little better and we will share your compliments with her.

8/10 - 좋아요

kevin

출장 여행
2023년 7월에 2박 숙박함
답변 제공: Microtel Pearl River 님, 2023년 7월 24일
Thank you! We hope to see you again

4/10 - 별로예요

Jeramire 님, Covington

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Staff was awesome, the room above us sounded like they were remolding all night, furniture being drug across the floor and loud banging all night
2023년 7월에 1박 숙박함
답변 제공: Microtel Pearl River 님, 2023년 7월 24일
Thank you for sharing your feedback regarding your stay. We are so sorry to hear of the noise issues you experienced during your stay. We want our guests to have a great experience when they are here, please be sure to let any of our staff know at any time of day or night if you have any issues so we can take care of it right away.

10/10 - 훌륭해요

Norma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 7월 18일
Thank you! We are glad to see you enjoyed your stay.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 13일
Thank you for your kind review. We are glad you enjoyed your stay and hope to see you again.

8/10 - 좋아요

DAVID

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 7월 5일
Thank you for taking the time to share your feedback regarding your recent stay. We are glad to see you enjoyed your stay overall.

10/10 - 훌륭해요

Raymie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
worth the stay
Stayed over night while traveling, Staff couldn't have been any nicer . The room was a bit small for the price , but had everything one would need for a overnight stay . Room was clean and neat , shower was everything one would want . I Would stay again if in the area.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 3일
Thank you so much for this amazing review! We are so happy to hear you enjoyed your stay and that the staff made such a great impression! We will share your compliments with the staff and hope to see you again some time!

10/10 - 훌륭해요

marla w

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 5일
Thank you! We are so happy to see you enjoyed your stay with us and hope we get an opportunity to serve you again on future travels.

8/10 - 좋아요

Kassey

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great front desk service
My was great. Check in was smooth although my reservation dates got mixed up (not Microtel's fault). Kelly was very friendly and helpful when checking in. The room wasn't the cleanest there was a few issues, but it was late at night and we just wanted to rest. Overall i would give it an 8/10
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 3일
Thank you for sharing your feedback with us regarding your recent stay. We are happy to hear that Kelly did a great job and will share your compliment with him. We are sorry there were some housekeeping issues and will review your feedback with our staff as we are always working to improve and take pride in our work.

8/10 - 좋아요

Luis

가족 여행
Exceeded my expectations
Exceeded my expectations. For a 1 night trip not bad at all to be honest. I will stay here again if I need.
2023년 6월에 1박 숙박함
답변 제공: Microtel Inn & Suites Staff 님, 2023년 6월 24일
Thank you for taking your time to give your feed back. We are so glad to here that you enjoyed your stay..

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 6월 22일
Thank you for your amazing review! We are so glad you enjoyed your stay and hope we can serve you again on your future travels!

8/10 - 좋아요

Daniel

2023년 6월에 1박 숙박함
답변 제공: Microtel Inn & Suites Pearl River 님, 2023년 7월 13일
Thank you! We are glad you enjoyed your stay.