The hotel was severely understaffed. Service was slow. Our hotel bathroom was covered in black mold. Water pressure was not good, only had rain shower option and our shower flooded up to our ankles whenever we take showers. House keeping was OK, missed out on replacing some towels a few times but it's ok, when i asked for towels to be replaced, they delivered. There's not much food in the area, so room service food is the only way to get food. But room service food comes very slowly and food was not very tasty so order in advance and don't be picky about the taste. Hard to get transport out on Grab or go jek so better to get transport from front desk. My first day breakfast the buffet food smelled sour and have gone bad, they ran out of cups for coffee. But probably because of the huge crowd at breakfast, the staff were overwhelmed. Tables were not cleared and nobody was ever at the pancake or fried noodle Station.