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예약 가능 여부 확인

파크로열 페낭 리조트 여행 후기

4.5 out of 5
파크로열 페낭 리조트
Batu Ferringhi Beach, Batu Ferringhi, George Town, Penang

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 490개" "
평점 8 - 좋아요. 1001개 이용 후기 중 370개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 82개" "
평점 4 - 별로예요. 1001개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 20개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

MI SUK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행으로 호텔음식과 분위기 모두 만족이었어요. Pool bar staff 모두 친절하고 즐거웠어요.
2024년 1월에 2박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear MI SUK,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Good to know the team was hospitable and met your requirements. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

6/10 - 괜찮아요

Yumi

2022년 3월에 1박 숙박함
답변 제공: Edward 님, 2022년 3월 29일
Dear Yumi, Thank you for your recent stay. Your thoughts mean a lot to us all. It helps us to continuously improve. Thank you again for staying with us. We hope for your return. Kind regards. Edward Edward Kollmer General Manager

10/10 - 훌륭해요

JUNG SUK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: Phil 님, 2021년 12월 30일
Dear JUNG SUK, Thank you for taking time to post your feedback online. Your positive ratings mean a lot to us all. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. We hope for your return. Regards, Phil Smith General Manager

8/10 - 좋아요

JIHYUN

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Phil 님, 2021년 11월 30일
Dear JYYUN, Thank you for posting this and great to know you had an enjoyable time. Will be looking forward to your return. Regards, Phil Smith General Manager

10/10 - 훌륭해요

DONG HYUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든 시설도 좋았고 모든 직원들이 친절했다.
페낭에서 많은 호텔을 가봤지만 파크로얄 호텔이 가장 페낭스럽고 여유롭게 즐기기에 좋았다. 모든 호텔 직원들은 모두 친절했고 심지어 청소하시는 분까지도 너무나 친절했다. 2박3일 숙박을 했는데 첫날은 너무 피곤해서 룸서비스를 주문했다. 룸서비스 음식 모두 완벽했고 덕분에 편하게 방안에서 맛있는 저녁식사를 할 수 있었다. 애들은 수영장에서 놀기도 하고 야외 잔디에서 탁구도 치고 배드민턴도 치기도 하고 해먹에 누워 햇빛을 즐기는 사이 난 따로 의자에 앉아 그걸 보며 시원한 음료와 맥주 한잔 하며 힐링 할 수 있어 좋았다. 한가지 감동인건 코코넛 음료에 대한 맛없던 기억이 있던 나에게 그래서 망설이고 있었는데 매니져가 코코넛 음료를 먹어보라고 서비스로 주는 것이었다. 시원해서 맛있을 거라고... 코코넛 음료를 다 마시고 안에 있는 코코넛 까지 수저로 긁어 먹어 보라고 추천해줬다. 그런데 우려와는 달리 정말 다른데서 먹었던 코코넛 음료와는 차원이 다르게 시원하고 맛있었다. 고마워서 명함을 달라고 했고 인증샷을 찍어 올린다. 그리고 파크로얄 안에 이탈리안 레스토랑 Gustoso 의 직원들도 친절하고 음식이 전부 맛있다. 추천!! 조식을 제외하고 2박3일동안 점심 저녁 안주까지 전부 거기서 주문해서 먹었다. 그리고 해양스포츠도 즐길수 있는데 거기 직원들도 친절했다. 바나나보트, 도넛, 제트스키... 꼭 타보길... 룸은 리뉴얼을 했다고 한다. 방안에서 베란다로 나갈 수 있는데 아침에 일어나 나가서 수영장 상황을 확인 할 수 있고 바다가 한눈에 보여서 좋았다. 간단하게 주면 산책도 할 수 있다. 다시 오고 싶은 호텔로 별 다섯개만점에 다섯개를 주고 싶다. 👍
2021년 4월에 2박 숙박함
답변 제공: Phil 님, 2021년 4월 30일
Dear DONG HYUN, Thank you very much for taking time to share your experience with us and it is delighted that you had an excellent time in the resort. Good to know you enjoyed the food in the resort and our colleagues were friendly and helpful. I am elated they have provided an excellent service and met your expectations. Your compliments will be shared with them and I am sure they will be very happy. We look forward to welcome you back for another memorable stay with us. Warm regards. Phil Smith General Manager

10/10 - 훌륭해요

hyeyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아이들과 함께가기에 좋은 호텔여행
아이들과 함께 지냈는데, 수영장, 키즈클럽, 음식 등 모두 좋아서 다시 한 분 방문하고 싶네요.바로 연결되는 바다도 멋졌습니다.
2021년 1월에 1박 숙박함
답변 제공: Phil Smith 님, 2021년 1월 22일
Dear hyeyoung, Thank you for taking to share your experience. It is a pleasure to know you like the Kokonut Club for your children and enjoyed facilities in the resort. Will look forward to your return. Warm regards. Phil Smith General Manager

10/10 - 훌륭해요

DONGHO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 좋아요 다들 친절하시구요
2019년 12월에 1박 숙박함
답변 제공: David 님, 2020년 1월 6일
Hi, Thank you for sharing your recent stay with us. I really appreciate your feedback about our resort, team and service. I am delighted the team delivered excellent customer service during your visit. Your kind review will be shared with the team. We truly value the opinion of our guests. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. Kind regards. David David Tonkin General Manager

10/10 - 훌륭해요

EUNSOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
재방문 의사 100% 입니다.
호텔에 있는 수영장치고 넓고 깊은 풀과 아이들이 놀 수 있는 슬라이드 풀도 따로 있어서 좋았어요. 바로 앞에 바다가 있어서 해양 스포츠도 즐길 수 있었어요. 바닷가에 있는 바고 좋았구요, 조식 부페도 나쁘지 않았어요. 스테프들도 친절했어요. 호텔근처에 있는 식당들도 맛있었고, 스타벅스까지...있을껀 다 있는 숙소였어요.
2019년 8월에 3박 숙박함
답변 제공: Ed 님, 2019년 9월 30일
Hi EUNSOOK, Thank you for sharing your fantastic moment with us. Your positive reviews about our team and service as well as the facilities are greatly appreciated and will be shared with the entire team. We really appreciate the feedback from our guests that help us to continually improve. Thank you again for staying with us. We hope for your next visit. Kind regards. Ed Edward Kollmer General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice
shall be recommended!!!
2019년 5월에 1박 숙박함
답변 제공: Ed 님, 2019년 5월 31일
Hi, Thank you for sharing your excellent experience and wanting to recommend the resort. Your positive feedback will be shared with the team to help us to continually strive to further improve. Thank again for staying with us and we hope for your return. Kind regards. Ed Edward Kollmer General Manager

10/10 - 훌륭해요

Eun Kyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
수영장에서 아이들이 잘 놀았습니다
2019년 2월에 1박 숙박함
답변 제공: Ed 님, 2019년 2월 25일
Hi Eun Kyong, Thank you for sharing your stay with us. It is a pleasure to know you had a great time and the team looked after you during your visit. I truly appreciate the review from our guests. It really helps us to continually improve to deliver excellent service. Thank you again for staying with us. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
무난한 휴양지 리조트
전반적으로 괜찮은 숙소입니다. 다만 소파에 얼룩이나 먼지 같은걸로 봐서는 청소상태는 조금 아쉽습니다. 숙박할 예정이라면 꼭 씨뷰에 묵으세요. 씨뷰 아니면 전망이 좋지 않습니다.
2018년 8월에 2박 숙박함
답변 제공: Ed 님, 2018년 9월 30일
Hi, Thank you for staying with us and your kind review about our team, resort and service. Your comments mean a lot to us all and help us to further improve. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

6/10 - 괜찮아요

JIWON

좋아요: 직원 및 서비스
2018년 3월에 4박 숙박함
답변 제공: Ed 님, 2018년 4월 11일
Hi JIWON, Thank you for staying with us. Thank you for your kind rating and for sharing it with us. If I can assist further please do not hesitate to contact me personally Kind regards. Ed Edward Kollmer General Manager

10/10 - 훌륭해요

KYUNG SEUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 훌륭한 가격의 만족한 리조트 시설
호텔스닷컴에서 제공한 아주 훌륭한 가격으로 이용하게 되어서 현지 지인의 부러움을 가득 받았습니다. 다음에 자기도 예약해 달라고 하더군요.. ^^ 집사람은 슈퍼싱글 두개로 되어 있는 베드에 너무나 만족해서 이번 여행을 마치고 돌아 와서는 집에도 이렇게 세팅해서 사용하자고 난리 입니다.. 하여튼 조식도 훌륭해서 한국에서 싸 가지고 간 비상 반찬을 그대로 두고 올 정도로 잘 먹고 다녔고 계속 춥다는 말을 입에 달고 다닐 정도로 에어컨도 빵빵해서 아주 쾌적한 여행을 하고 왔네요~~
답변 제공: General Manager 님, 2016년 11월 4일
We are very pleased to learn you had a memorable and comfortable stay with us. We all look forward to welcome you back to PARKROYAL Penang in our renewed and transdformed facilities for a greater comfort. Have a beautiful time ahead SIncerely Francois

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시간만 떼우고 왔던 여행
전체적인 호텔의 청결도, 편의성 모두 만족하지 못함.
답변 제공: francois 님, 2016년 7월 26일
Thank you for sharing with us and comments, greatly appreciated! You can rest assure I will share them with my Team and assure to review for improvement where necessary, sincere apologies for any inconveniences caused and sincerely regret you did not approached us while staying with us to see how we could have make it a more memorable stay for you, please accept my most sincere apologies. Once again it is most important for both parties to assure that we can assist you and you , you feel happier and more comfortable! Thank you very much for your time to share with all of us! Have a wonderful time ahead. Very sincerely, Francois

6/10 - 괜찮아요

CHANGWOOK 님, 한국, 제주

가격대비 별로 좋지 못한 호텔
명성에 비해서 특별한 것이 없고 가격만 비싼 호텔임. 페낭에서의 숙박은 가격이 높은 비치(페낭비치는 물색이 탁하여 큰 의미없음)보다는 저렴한 조지타운(도심) 호텔에서 2~3박하고 랑카위로 간다면 비치에 숙박하는 것이 좋으리라 생각됨.
답변 제공: francois 님, 2016년 7월 11일
真高兴收到你的伟大的成绩和意见，不胜感激！你可以放心，我会与我的团队分享他们，它也必将为寓意个个很大的鼓舞，并确保对我们所有人来说，以保持更加努力为我们的客人在槟城宾乐雅酒店难忘的经历。 谢谢你这么多的时间，我们所有的人分享，真诚非常感谢！ 前面有一个美好的，真棒时间。 很诚恳， 弗朗索瓦

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
바닷가 숙박으로 알맞음
호텔이 약간 오래되었고 객실 컨디션은 평범하지만 관리가 잘 되고 있고 침구도 매우 편안합니다. 수영장과 주변환경이 잘 꾸며져 있어 편안하게 휴식을 취하기에 좋았으며 조식도 매우 알차게 제공되고 있어 전반적으로 좋은 기억이었습니다
Thank you so much for your positive feedback. I am glad to know that with the Team we have created great experiences through your stay. Your comments will surely come as a great boost of moral to the Team to improve ourselves further. See you soon back in PARKROYAL Penang. Have a wonderful day, Francois

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place for a family vacation
2024년 4월에 4박 숙박함

8/10 - 좋아요

Siew Wai 님, Canning Vale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We've got upgraded to the Lanai Suite which was spacious for a family. Housekeeping staff are also prompt to clean our rooms. Unfortunately, Javana Lounge is an open lounge that's not enclosed so it is quiet humid if trying to enjoy drinks and snacks there. Cinnamon Asian Kitchen aircon unfortunately could not keep cool enough for guests indoor hence very hot while having breakfast or dinner. Also, breakfast and dinner food is just so so, cooking skills are not up to standard for a 5 star hotel.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Fidela Rosalie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel was clean, pool and garden presentable looking out to the beach, however the service especially at the garden/pool was very slow. Sometimes needed to follow up the order twice and when the fries came they were cold and stale. There was a nice variety of shops at the hotel from jewellery to clothes to medicine and sunscreens, this was nice to see. And I would highly rate the hotel gym, clean and great equipment and view. The breakfast buffet at the hotel was fantastic but the restaurant at the hotel Gustoso was not great at all, we celebrated my mums 60th there and sadly the food was very disappointing, also cold. The twin room was clean and comfy but there were no slippers or bathrobes provided and although we requested a refill of shampoo twice, it was not provided. For the price of the hotel stay, I would expect much better service and amenities.
2024년 1월에 7박 숙박함

2/10 - 너무 별로예요

Rachid

2024년 3월에 3박 숙박함
답변 제공: Edward 님, 2024년 4월 3일
Dear Rachid,Thank you for taking time to rate your stay.Regret we did not meet your expectations this time.We truly value the opinion of our guests that help us to continue to improve.Thank you again for staying with us.Kind regards,EdwardEdward KollmerGeneral Manager

6/10 - 괜찮아요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel seems poorly maintained and the lights give the hotel a dull feel. The surfaces around the property was sticky, very noisy in the room with the fireworks for CNY that it kept us awake at night. I wouldn’t say it was worth it to come to Batu Ferranghi unless it’s for a standout resort.
2024년 2월에 2박 숙박함
답변 제공: Edward 님, 2024년 3월 1일
Dear Samuel,Thank you for sharing your staycation. I would like to profusely apologize for what happened.I am sorry for the noise from the fireworks due to CNY which had affected your sleep experience.Also, regret that resort did not meet your expectations. Thank you for this and I am sorry for what you encountered.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

8/10 - 좋아요

Ruby

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Well located hotel on the Batu Ferringhi beach. The property is a bit older and needs some renovations. The breakfast buffet was outstanding with multiple dining options within the hotel as well as within walking distance.
2024년 2월에 4박 숙박함
답변 제공: Edward 님, 2024년 3월 1일
Dear Ruby,Thank you for sharing your staycation. Very pleased to hear of your enjoyable trip. So glad that you like the location and the buffet breakfast was sumptuous. Your feedback on the resort is noted.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

4/10 - 별로예요

WFMichael

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
1) Was confirmed 2 rooms next to each other at booking but it never happen 2) Check in was 3pm as advertised but received room keys at about 4.30pm and 5pm respectively (2rooms) 3) Was informed by staff that since room keys were delivered late, was offered a late checkout at 1.30pm instead of 12noon. However, we were locked out of bedroom at 12noon. 4) My overall rating for Parkroyal Hotel Resort, Penang….we will not use it again unless no other hotels available in Penang.
2024년 2월에 3박 숙박함
답변 제공: Edward 님, 2024년 3월 1일
Dear WFMichael,Thank you for taking time to articulate your staycation with us. At the outset I would like to profusely apologize for what happened.I am sorry to know that your request for the rooms to be next to each were not arranged although it was confirmed.Also, regret that you had to wait for your rooms and although the team member had accorded late check out for you, you were locked out at 12 noon.I am sorry that our team member did not reprogram the key to facilitate late check out. Whilst not an excuse, our Resident Manager has been tasked to make the necessary improvements.Thank you for bringing these matters to our attention.The team and I are truly sorry for your observations. If I can be of further assistance, please do not hesitate to contact me. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 - 훌륭해요

SITI MARIAH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Favourite hotel always .
2024년 1월에 2박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear SITI MARIAH,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 10박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear Deborah,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 - 좋아요

John

2023년 12월에 8박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear John,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is well located within reach of local markets. Staff were very helpful and friendly. Highly recommended for a relaxing family holiday.
2023년 12월에 8박 숙박함
답변 제공: e 님, 2024년 1월 31일
Dear Paul,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 - 좋아요

OKUTO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear OKUTO,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Clara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful pools, vast breakfast buffet
Our family of 4 stayed here for 3 nights to attend a friend's wedding. Rooms were stylish and seemed relatively recently renovated, with plenty of space. Everything was super clean and housekeeping did a great job every day. Breakfast buffet was a bit overwhelming the first morning we arrived, and they do have a huge sign recommending people come earlier to avoid the peak time. I did see long lines of guests waiting to be seated as the staff were run off their feet, but I guess that's just how it is in a big hotel. Food selection was incredibly wide but the quality of each item was just okay, not amazing and not terrible. I guess that's typical for such a huge buffet. The kids spent pretty much our entire stay at the pools, which they loved. One thing though is that when we arrived at the pools after breakfast we found a lot of the loungers already had towels on them but no one in sight. A staff member said people would come before breakfast, grab pool towels, put them down and then not come back until later. We saw some loungers that had been 'reserved' in this way stay unoccupied for maybe 3 hours! I think the hotel should have a policy that you should only be able to use the loungers if you're actually IN the pool at the time, if not you should have to give it up for other guests. Staff were friendly and helpful, they lent us some sunscreen on the first day as we didn't have any with us. Overall a very nice resort but probably some things could be improved.
2024년 1월에 3박 숙박함
답변 제공: Edward 님, 2024년 2월 1일
Dear Clara,Thank you for taking time to articulate your stay.So pleased that you had great time and your children had an enjoyable experience at the pool.I am delighted the the service from our team met your expectations and they were hospitable.Your comment on the taste of the food at breakfast will be looked into by our Chef. Thank you for highlighting this to us.Also, I am sorry for the sun loungers that were reserved. This will be looked into.We truly value the opinion of our guests that help us to further improve.Thank you again for staying with us.Kind regards,Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Tricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely resort by the beach
The whole experience was awesome. Me and my family were extremely happy throughout our stay. The staff were extremely friendly, polite and professional, from the moment we were greeted upon arrival up to our departure from the resort. The rooms were clean and well maintained, and the hotel had an overall relaxing resort vibe. Housekeeping and the hotel amenities were great and the breakfast spread was good too.
2023년 12월에 3박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear Tricia,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.So pleased that our team was professional and hospitable.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

4/10 - 별로예요

MEG

좋아요: 객실의 편안함
Park Royal Penang
Not so good, hotel room was great ocean view. Check in was good. Service for the pool was non existent- give you a call button for no service, pool area lots of ants and dirt, day beds old and not enough for the amount of people. No drinking in the pool. Wait service in the lounge was terrible, the hallway to the room was absolutely disgusting and smelt terrible. No beach lounges to sit on the beach, the breakfast was good.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Sky

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we enjoyed our stay & will stay here again in the future. However, it wasn’t without negatives. Positives: Evening seafood buffet was outstanding. Breakfast buffet was plentiful even at busiest times. Beds very comfortable. Extra children’s bed was excellent & comfortable. Room was large. Lobby scenic. Rooms cleaned quickly. Activities were numerous. Great NYE party. Little extras such as welcome fruit & chocolates, NYE party bags. Spring rolls best ever. Negatives: Arrived at 3pm after flying through night with our child. Room not ready. We had to wait for 55mins for our room. Front desk staff not welcoming & no apology. When we got to our room housekeeping were still there setting up our extra bed. Had to stand aside waiting for another 10 mins. Then forgot to leave a 3rd towel. One evening we ordered room service from the ITALIAN restaurant. We ordered Spring Rolls, lasagne, gnocchi, margarita pizza, 2 ginger ales, 1 juice. We were told no lasagne so changed to Portabello Pizza. They called 15mins later. No gnocchi, so changed this to ravioli. They called 20mins later. No ginger ale, so changed this to juice. Arrived 15mins later. Missing both pizzas and had a meat pizza instead. Called restaurant and they sent the correct 2 pizzas approx 20min later. Although we had these problems we still very much enjoyed our stay and hope that we can return and the staff will be friendlier. We hope that it was only because it was busy.
2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Farshid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear Farshid,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 - 좋아요

Sharmila

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, beautiful pool, great food and location
This is the second time we've stayed in this resort, previously in 2019. Our family of 4 stayed in the family suite which has a king bed, day bed and pull out trundle for the 4th person to sleep. More than adequate and comfortable. With the trundle bed out, the room is a bit restricted with movement but it more than satisfies our needs as we're out of the room most of the time, or on the balcony. The toiletries provided are nice and replenished daily, as is the bottled water. Rooms are clean and well presented. The facilities in the hotel are nice in terms of the pool, the kid's pool is safe and fun with waterslides and a splashpark, the main swimming pool is beautiful, very clean, well lit for night swimming until 9pm and is well serviced with towels. The F&B service was slow on most days and could take up to 30mins for food to arrive after waiting 15mins to even place our order. The buffet choice is excellent for breakfast and dinner but equally great are the large choice of restaurants and food stalls nearby, all within a 1-10min walk from the hotel on either side of the main entrance. The room for families I would recommend this hotel for families and couples.
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Fayaz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Edward 님, 2023년 12월 31일
Dear Fayaz,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and met your expectations.I will be sharing your positive ratings with the entire team. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

2/10 - 너무 별로예요

Boon Phoe

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Juliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel ambience, spacious family room and easy access to beach
2023년 12월에 3박 숙박함
답변 제공: Edward 님, 2024년 1월 1일
Dear Juliana,Thank you for sharing your stay experience with us. I am delighted everything was good and met your requirements.Your kind review is much appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Edward 님, 2023년 12월 31일
Dear Patricia,Thank you for sharing your recent stay with us. I really appreciate your review on the resort, service and team.So pleased you had an enjoyable time.. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Gregory W

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though I was a solo traveler, I had a great time at this family and couple oriented hotel. The staff was the best and every need I wanted I got.
2023년 12월에 3박 숙박함
답변 제공: Edward 님, 2024년 1월 31일
Dear Gregory,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

SHERMIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was greatttt! Such a wonderful resort connected to the beach! The board games and pool table was a great addition and the breakfast had a wide variety and delicious food..
2023년 11월에 1박 숙박함
답변 제공: Edward 님, 2023년 12월 2일
Dear SHERMIN,Thank you for sharing your recent stay with us. I am delighted all was good and you had an awesome time.Great that the board games and pool table was enjoyable too.Also, pleased the food at the resort suited your taste..We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

6/10 - 괜찮아요

Jen Yee

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Chiew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staffs Free activities for adult n kids
2023년 11월에 3박 숙박함
답변 제공: Edward 님, 2023년 12월 2일
Dear Chiew,Thank you for sharing your stay experience with us. I am pleased you had excellent time and like the the activities organized as well as our friendly team. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 - 좋아요

Sue

좋아요: 직원 및 서비스, 객실의 편안함
Enjoyable Stay
This was a beautiful resort. We enjoyed our stay, but if there is one thing I might critique, it would be that they could have done better with the suppers. M We ate there once and didn’t eat again we went out to eat, and some of the people that we met said that it used to be better along time ago I guess probably because that chef retired. Another thing is if you could clean the carpets in the hallways or else put new carpet in there that would be even better yet otherwise we had an enjoyable stay.
2023년 11월에 6박 숙박함
답변 제공: Edward 님, 2023년 12월 2일
Dear Sue,Thank you for sharing your stay experience with us. I am pleased you had an enjoyable time at the resort.Your feedback on the quality and taste of food has been tasked to our Executive Chef to address for improvement. Thank you for bringing this to our attention.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Edward 님, 2023년 12월 1일
Hi,Thank you for staying with us and sharing your experience. I am happy to hear you had an excellent getaway with excellent service.Very pleased that our team was hospitable, and you liked the resort.Your comments mean a lot to us all and helps us to serve better. Thank you for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding Resort
Room was fabulous, overlooked the sea and pool. Would highly recommend this Hotel. First time visitor to Penang but will definitely be back again. There is a lot to see and do!
2023년 11월에 7박 숙박함
답변 제공: Edward 님, 2023년 12월 2일
Dear Heather,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent staycation with fabulous room and view.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Looking forward to seeing you again. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 - 훌륭해요

Rozana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Getaway.
2023년 10월에 3박 숙박함
답변 제공: Edward 님, 2023년 12월 2일
Dear Rozana,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent staycation with superb service from our team members.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modernes Strandhotel für Familien
Modernes Familienhotel. Wir hatten eine Business Suite, guter Zustand, die Balkonmöbel jedoch anders als auf den Fotos ohne Auflagen. Stark von Asiatischen Familien frequentiert, kann insbesondere am Wochenende laut werden. Auswahl Frühstück sehr reichhaltig.
2023년 10월에 7박 숙박함
답변 제공: Edward 님, 2023년 12월 2일
Hi,Thank you for sharing your stay experience with us.Great to know you had a wonderful time and like the food at the resort.Your feedback on the furniture at the balcony is noted. Thank you for highlighting this to us.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable
2023년 10월에 4박 숙박함
답변 제공: Edward 님, 2023년 11월 1일
Hi,Thank you for sharing your stay experience with us. Very pleased to know of your enjoyable staycation and thank you for your kind ratings.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 - 좋아요

Sook May

2023년 10월에 1박 숙박함
답변 제공: Edward 님, 2023년 11월 2일
Dear Sook May,Thank you for sharing your stay experience with us. Very pleased to know of your enjoyable staycation and thank you for your kind ratings.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 - 훌륭해요

Ho Ming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Edward 님, 2023년 11월 1일
Dear Ho Ming,Thank you for taking time to share your recent stay. Delighted to know of your positive feedback on our resort, team, and service. So pleased that you had an awesome time. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager