We were only staying for 1 night. We arrived after 3.p.m., but our room wasn't ready. The staff apologised, and we were given vouchers for a free tea/coffee. This was much appreciated, and we sat in the bar talking to other ex-students. Before long, a member of staff came to tell us the room was ready, and apologised again. The room where we had our meal was set out beautifully. There was only one vegetarian option, but I really enjoyed it. My husband was disappointed with his meat option, but then the sweet made up for it. (in fact, we had 2 of them!). All in all, we had a good time.
I managed to leave my mobile in a taxi and one of the young ladies behind the main desk helped me get it back. She treated me very well and I was very impressed by her and the other staff who dealt with me.