책상, 다리미/다리미판, 무료 유아용 침대, 간이 침대

수퍼 8 바이 윈덤 펜서콜라 여행 후기

2 out of 5
수퍼 8 바이 윈덤 펜서콜라
8001 Lavelle Way, Pensacola, FL

이용 후기

5.8
평점 10 - 훌륭해요. 794개 이용 후기 중 128개" "
평점 8 - 좋아요. 794개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 794개 이용 후기 중 182개" "
평점 4 - 별로예요. 794개 이용 후기 중 137개" "
평점 2 - 너무 별로예요. 794개 이용 후기 중 185개" "

5.8/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Karen

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They ask for a cash deposit on arrival. Our room had no smoke detectors, we found a cockroach the first morning, the shower was cracked and dirty and the plumbing was backwards so figuring out hot/cold was obnoxious. The free breakfast was brown colored water with very stale hostess donuts. And just a few of those.
2024년 4월에 2박 숙박함
답변 제공: M 님, 2024년 4월 19일
Dear Karen,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

10/10 - 훌륭해요

Jenn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Me and my family loved our stay.. i would just suggest maybe deep cleaning the pillows in the window they looked very used.
2024년 3월에 4박 숙박함
답변 제공: M 님, 2024년 4월 19일
Dear Jenn,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 - 좋아요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very clean room, nice hot showers.
2024년 4월에 1박 숙박함
답변 제공: M 님, 2024년 4월 12일
Dear Tracy,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 - 별로예요

Paul

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The floors in my room were very dirty.
2024년 4월에 1박 숙박함
답변 제공: M 님, 2024년 4월 12일
Dear Paul,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 - 별로예요

leah

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms need updated and cleaned really really good! Good for a night to rest and that’s about it!
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear Leah,We are disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

6/10 - 괜찮아요

leah

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear Leah,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

2/10 - 너무 별로예요

Lucia

2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 4월 5일
Dear Lucia,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It is a little run down, but it was a decent stay over all. Interactions with staff was minimal so can’t really make an accurate account with that.
2024년 2월에 2박 숙박함
답변 제공: M 님, 2024년 2월 29일
Dear Kelly,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

2/10 - 너무 별로예요

carlos

2023년 12월에 1박 숙박함
답변 제공: M 님, 2024년 1월 12일
Dear Carlos,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - 너무 별로예요

Josh

2023년 12월에 1박 숙박함
답변 제공: M 님, 2023년 12월 15일
Dear Josh,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 - 별로예요

Jae

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No cases on the bed no sheets on one bed. Used shampoo and soap on tub. Hair in the tub
2023년 11월에 1박 숙박함
답변 제공: M 님, 2023년 12월 8일
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 - 너무 별로예요

Gerardo

2023년 11월에 8박 숙박함
답변 제공: M 님, 2023년 12월 15일
Dear Gerardo,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
"Free breakfast" is a lie
The "free breakfast" was a 3-pack of Hostess mini donuts. The woman who checked me in was completely indifferent to my concerns about difficulty logging into wifi. I figured out sign-in had to be on Windows, (I use Linux) After signing in on Win and booting back into Linux, it worked. The woman who checked me out was very cheerful and freindly. I didn't have the heart to tell her my complaints.
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 27일
Dear John,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - 괜찮아요

Gustavo

2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 13일
Dear Gustavo,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 - 별로예요

makayla

별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 9월 2일
Dear Makayla,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - 너무 별로예요

Sam

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice management. The floor of our room was grimy. My feet were filthy after ten minutes. The shower/tub was hooked up wrong. Hot was cold and Vice versa. Refrigerator wasn’t working. There is no breakfast served unless you consider packages of powdered donuts to be breakfast.
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 24일
Dear Sam,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments about the cleanliness and maintenance of the room have been noted, and we will work diligently to address these issues to ensure a better experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stay away this place has bugs.
2023년 8월에 2박 숙박함
답변 제공: M 님, 2023년 8월 24일
Dear Matthew,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was clean staff went above and beyond to make sure we were happy...dislike carpet smelled in hallway...and no laundry on site
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 18일
Dear Lisa,Thank you for your valuable feedback. We're pleased to hear that our dedicated staff ensured your satisfaction with a clean room and exceptional service. We apologize for any inconvenience caused by the carpet odor in the hallway and the absence of on-site laundry facilities. Your comments will help us improve for the future.Best Regards,Management Team

4/10 - 별로예요

ricardo

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel muy viejo, la habitacion no se veia limpia y mala cama y baño
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 18일
Dear ricardo,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 18일
Dear Jennifer,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 - 별로예요

Jae

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Had to leave due to ants in the bed. Left the property
2023년 8월에 1박 숙박함
답변 제공: M 님, 2023년 8월 18일
Dear Jae,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 - 너무 별로예요

Timothy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 8월 4일
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 - 별로예요

Tammy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 4박 숙박함
답변 제공: M 님, 2023년 8월 4일
Dear Tammy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - 좋아요

Giovanni

2023년 7월에 3박 숙박함
답변 제공: M 님, 2023년 8월 4일
Dear Giovanni,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - 너무 별로예요

Michelle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
After booking and paying online, non-refundable, upon arrival I was told I had to pay a $50 cash deposit to be allowed to check in. I did not have cash, there is no atm at the hotel. I have never heard of such nonsense and will definitely not ever use this brand again or book using hotels.com who did not make this clear before paying! I’m weary from driving yet had to go find an atm in the dark by myself. Disgusted with the entire experience. Then there were children running and screaming in the hallways at 11:45pm. I believe they were the same children that were hanging out in the lobby when I was trying to check in. Children of the employee at the front desk and their friends. The included breakfast was cold coffee probably from the previous day, and some packaged donuts. Terrible experience
Breakfast included.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 29일
Dear Michelle,We apologize for the inconvenience you faced during your stay. We understand your frustration with the unexpected cash deposit requirement. We'll work on improving communication regarding this policy. Additionally, we'll address the noise issue and ensure a pleasant atmosphere for all guests. Your feedback is essential to us, and we hope you'll reconsider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Management Team

2/10 - 너무 별로예요

Adrian

별로예요: 청결 상태, 직원 및 서비스
First they don’t know what they are doing, they gave us the wrong room and someone was already in there. The outside of the hotel looked like if it was just recently updated. The outside looked better than the inside. The rooms and the hallways were Super dirty and disgusting. On the photos they show a picture of a nice breakfast area. Well that area was not available and they only had a small table on the lobby with super nasty cold coffee and small bags of donuts. A person told the front desk lady that the coffee was cold and she replied, that she was only going make some more when the pot was empty. The only good thing was the small donuts they had in the table for on the go breakfast. Never again staying in a super 8.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 29일
Dear Adrian,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

2/10 - 너무 별로예요

Michael

2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 29일
Dear Michael,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - 너무 별로예요

Alejandro

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Experience
Horrible experience. False advertising of breakfast being provided. Carpet smells, dirty restroom. Creepy men rooming down the hall intended to harass me and my daughter. NEVER staying at a super8 again.
2023년 7월에 3박 숙박함
답변 제공: M 님, 2023년 7월 29일
Dear Alejandro,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 - 별로예요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was sweet! The continental breakfast dose not exist! Packaged donuts and coffee isn’t the same! One main reason I booked them. We could eat and run! Beds were the only thing great in room. Pillows were funny! Took a shower handle wasn’t attached tub overflowed! What was 100 wasn’t worth 75! Won’t book again from them. The need to remodel! I could hear peoples tv and just no installation.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 21일
Dear Elizabeth,Thank you for your feedback, and we're glad to hear that you appreciated our staff's service and comfortable beds. We apologize for any disappointment with the continental breakfast and the condition of the room amenities. Your comments are valuable to us, and we will address the issues raised to improve our offerings. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with better facilities.Sincerely,Management Team

8/10 - 좋아요

Desz

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
Nice
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 21일
Dear Desz,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place and staff
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 21일
Dear Martha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - 너무 별로예요

Rachel

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place was really dirty. The rooms were dirty and bed covers were not washed. The shower had and bathroom had sand everywhere. There were people yelling and fighting several doors down creating an unsafe environment for us. Never again at this hotel. Staff was nice but the place was just unsafe and not being cleaned thoroughly.
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 14일
Dear Rachel,We apologize for the unacceptable cleanliness and safety issues you encountered during your stay. Your feedback is crucial, and we take it seriously. We will address these concerns with our team to ensure improvements are made to create a safer and cleaner environment for our guests. We appreciate your understanding and apologize for falling short of your expectations.Sincerely,Management Team

6/10 - 괜찮아요

Rita

2023년 7월에 4박 숙박함
답변 제공: M 님, 2023년 7월 14일
Dear Rita,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 - 별로예요

KIVA

단체 여행, 연인과의 여행
별로예요: 청결 상태
Arriving at this hotel you would think its okay because of the outside. However, the rooms are small (I had the Queen room) and whatever housekeeping they have all need to be fired. Walking to the room there is carpet in the hallways (nasty) my room wasn't clean properly I had to go to the store and get cleaning supplies, so that I would feel comfortable in the room. Before doing that I went to get a refund however the front desk lady said I had to wait until the morning(I was only there no more then 15mins) didn't understand why she could not cancel it. Coming off the road from driving I was tired and needed a shower and bed so I decided to stay I would say the shower was good. Overall, this hotel is a HARD NO for me I would not recommend.
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 14일
Dear Kiva,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues raised regarding room cleanliness and customer service with our team. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for bringing this to our attention, and we apologize for falling short of your expectations.Sincerely,Management Team

6/10 - 괜찮아요

Ronald

2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 21일
Dear Ronald,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 - 괜찮아요

Pamela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no laundry and there was no breakfast as listed. Good for the price. Disappointed no breakfast
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 14일
Dear Pamela,We apologize for the absence of laundry facilities and the unavailability of breakfast during your stay. We appreciate your understanding and feedback, and we will take your comments into consideration as we strive to improve our services. Thank you for choosing our hotel, and we hope to provide a more satisfactory experience in the future.Sincerely,Management Team

2/10 - 너무 별로예요

amber

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not waste your money!
Weird smell as soon as you walk in the front door. When entering the room, it was not clean. Hair all over the bathroom. The shower was so hot it almost burns you. There was no breakfast as stated in their description.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 14일
Dear amber,We apologize for the unpleasant experience you had during your stay. Your feedback is valuable to us, and we will address the cleanliness issues and investigate the shower temperature to ensure improvements are made. We apologize for any inconvenience caused by the absence of breakfast. Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely,Management Team

2/10 - 너무 별로예요

Ernesto

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place is terribly nasty smells like vomit all over. It’s gross there is no word for how nasty it is. Breakfast was promoted on the website and the only thing they had was a pack of 4 mini pa led donuts for each and coffee tht was in a container. Terrible place. Staff were nice but looks like the whole family of staff live there. Rooms are just plane gross.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 7일
Dear Ernesto,We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the cleanliness issues and the odor you encountered. We take your feedback seriously and will investigate the matter thoroughly to address and rectify the situation. We appreciate your kind words about our staff, but we understand that the overall condition of the rooms did not meet your expectations. We apologize for any inconvenience caused and will work diligently to improve our facilities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Management Team

4/10 - 별로예요

Timothy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was in need of repairs toilet paper was just sitting on vanity because the holder was gone. Could tell room was remodeled but very poorly. Says breakfast is included but all they have is small packages of mini donuts and coffee.
답변 제공: M 님, 2023년 7월 7일
Dear Timothy,We apologize for the issues you encountered during your stay. We regret that the room was in need of repairs and that the toilet paper holder was missing. We appreciate your feedback and will address these concerns to ensure a more comfortable and well-maintained environment for our guests. Regarding breakfast, we apologize if the available options did not meet your expectations. We will review our offerings to provide a more satisfying breakfast experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Management Team

8/10 - 좋아요

Dannielle

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
This hotel worked for my family and I. The ladies at the front desk were very kind. They provide doughnuts and coffee in the morning. I felt safe here.
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 7일
Dear Dannielle,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 - 훌륭해요

Sean 님, Sherman Oaks

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like this property, but the wall are real thin and you can hear tv from next door. Also you can hear people talking from next door . Families stay here and a lot of teenagers walking around talking in the halls. But nice and clean family environment. Not for party people, feels safe !
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 7월 7일
Dear Sean,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 - 좋아요

Nagajyothi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 7일
Dear Nagajyothi,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 - 괜찮아요

Alexia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
My stay was ok, house keeping need to clean there bathroom better then they do, tub and toilet had hair on it, and behind the toilet smelled like hot piss I was not happy about that, they could have done a better job, and the room had an older to it as well….
2023년 6월에 2박 숙박함
답변 제공: M 님, 2023년 7월 7일
Dear Alexia,We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear that the bathroom did not meet your expectations, and we apologize for any discomfort caused. We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure a more thorough cleaning in the future. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Management Team

8/10 - 좋아요

Paula

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The room was old and had a bad musty smell to it. Some of the outlets did not work. The rooms need some serious updates to it. The front desk lady had family and kids hanging around. We where woke up from the loud voices and cussing.
2023년 7월에 1박 숙박함
답변 제공: M 님, 2023년 9월 2일
Dear Paula,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 - 훌륭해요

Olman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo estuvo bien me gusto la atención
2023년 7월에 2박 숙박함
답변 제공: M 님, 2023년 7월 7일
Dear Olman,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
very old
2023년 6월에 1박 숙박함
답변 제공: M 님, 2023년 6월 30일
Dear Jennifer,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

6/10 - 괜찮아요

Patricia

연인과의 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They need more action in your installation the bath was horrible
2023년 6월에 2박 숙박함
답변 제공: M 님, 2023년 6월 30일
Dear Pathrica,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 - 훌륭해요

Gaston

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Safety and comfortable
2023년 6월에 1박 숙박함
답변 제공: M 님, 2023년 6월 30일
Dear Gaston,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - 훌륭해요

Bertha E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ghj
2023년 6월에 1박 숙박함
답변 제공: M 님, 2023년 6월 23일
Dear Bertha E,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 - 별로예요

H

2023년 6월에 1박 숙박함
답변 제공: M 님, 2023년 6월 23일
Dear Guest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team