안뜰

퀄리티 인 & 스위트 온 더 베이 니어 펜서콜라 비치 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 253개" "
평점 8 - 좋아요. 1001개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 190개" "
평점 4 - 별로예요. 1001개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 127개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무나 형편없는 비싼 호텔..
지불한 금액에 비해 너무나 형편없는 시설과 청결상태. 체크인할 때 직원은 너무나 불친절하고 불성실했습니다. 해변가에 붙어있는 숙소가 너무 비싸 해변가에서 조금 떨어진 곳으로 하여 금액대를 조금 낮추었는데 이렇게 형편없는 숙소가 있었다니 너무나도 놀라웠습니다. 저희는 환불 불가 요금으로 예약을 하여 우선 할 수 없이 체크인을 했지만, 방에 들어와서 도저히 자기가 어려워 호텔닷컴으로 환불을 요구했지만 그것도 가능하지 않았습니다. 어쩔 수 없이 잠을 잤지만 다시는 가고 싶지 않은 숙소입니다. 지불한 금액보다 반만 지불을 한다 하더라도 갈만한 곳이 아닌것 같습니다.
2023년 6월에 1박 숙박함
답변 제공: Rose 님, 2023년 6월 6일
Dear guest,Thank you so much for staying with us. We apologize for not meeting your expectations and have had our management team looking into the problems you have noted. Rigorous actions will be taken in an attempt to correct these issues. We hope to have the opportunity to host you in the future to make things right with you.Sincerely,

6/10 - 괜찮아요

Naja

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Rose 님, 2024년 3월 22일
Come again soon Naja!

6/10 - 괜찮아요

Cheri

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I loved that you could walk right down to the beach. My kids had a blast! The other guests kept letting their dogs make on the lawn and not picking it up which is so rude. The room didn’t have a bed bug cover on the mattresses which grossed me out and I thought they were Queens not full size so that was rough with 5 people. The breakfast was really yummy and all of the staff was very nice. It felt a little scummy and like I should be concerned about my car but overall not a bad experience.
2024년 3월에 1박 숙박함
답변 제공: Rose 님, 2024년 3월 19일
Hello Cheri,We are delighted to have had the opportunity to welcome you to our hotel and extend our sincerest thanks for taking the time to share your thoughts and recommendations with us. We hope that you will come again soon.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not the best transportation system around here, but the little beach area was really pretty !
2024년 3월에 6박 숙박함
답변 제공: Rose 님, 2024년 3월 19일
Come again soon Elizabeth! We are happy that you enjoyed our property!

6/10 - 괜찮아요

Francesca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bay needs to cleaned the sand area
2024년 3월에 2박 숙박함
답변 제공: Rose 님, 2024년 3월 17일
Dear Francesca,Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and are very sorry for the conditions encountered throughout your stay. We will address your comment with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. We hope you will come visit us in the future.

10/10 - 훌륭해요

Brenda

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay with kids.
2024년 3월에 1박 숙박함
답변 제공: Rose 님, 2024년 3월 16일
It was a pleasure having you here Brenda, come again soon!

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Rose 님, 2024년 3월 16일
Come again soon Charlotte!

10/10 - 훌륭해요

Antoinete

2024년 3월에 1박 숙박함
답변 제공: Rose 님, 2024년 3월 12일
Come again soon Antoinete!

2/10 - 너무 별로예요

Angela

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived to check-in, the first thing I noticed was the smell. The lobby had an old, stale smell. I was hoping my room would be okay, but that wasn't the case. The minute we opened the door we noticed it also had the same stale smell along with a body odor/unclean smell. We canceled the reservation and when she asked why, I told her, the smell/cleanliness of the room. She didn't act the least bit surprised and never once apologized. She offered to give me an upgrade? I declined. If the first room was not clean, why would I want another? She quickly told me I could cancel but would not be refunded any of the $160.00 we paid to stay there. We canceled and left. Do not waste your money. The room was terrible and the customer service was even worse.
2024년 3월에 1박 숙박함
답변 제공: Rose 님, 2024년 3월 3일
Dear Angela,This is a very disappointing review of our hotel and one that we will take very seriously. We will most certainly look into each of the points that you have made, and make sure that our management team takes steps to correct these issues.We do appreciate your comments and will use this as an opportunity to improve our services and our facility.Best Regards,Front Desk

8/10 - 좋아요

Reina 님, Lafayette

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s good but it could be improved!
2024년 2월에 2박 숙박함
답변 제공: Rose 님, 2024년 3월 1일
Thank you for choosing Quality Inn & Suites Reina! We hope to see you again soon!

6/10 - 괜찮아요

Dana

가족 여행
좋아요: 직원 및 서비스
Location
2024년 2월에 1박 숙박함
답변 제공: Rose 님, 2024년 3월 1일
Come again soon Dana!

8/10 - 좋아요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is beach/Ocean front. From my room, a studio, I had an incredible view of the Ocean. And it was a few steps from it. Incredible experience!
2024년 2월에 2박 숙박함
답변 제공: Rose 님, 2024년 2월 18일
Dear Luis, Thank you for your positive review! We are proud to provide great services and accommodations to our guests and are happy to hear you enjoyed your overall experience. We look forward to welcoming you back soon!Sincerely,Front Desk

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service from the front desk
2024년 2월에 1박 숙박함
답변 제공: Rose 님, 2024년 2월 12일
We appreciate your kind remark David and it was a pleasure being your host! We hope that you will visit us again soon!

10/10 - 훌륭해요

Michelle

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nickisha greeted us and accommodated us to a room on the main floor- we appreciated it Restaurant on the premises and had dinner there - good food Thank you
2024년 1월에 2박 숙박함
답변 제공: Rose 님, 2024년 1월 26일
Thank you so very much for your positive review of our hotel Michelle! Your comments go a long way to provide our staff with confidence and support and we appreciate that.We are pleased that you had this positive experience and welcome you back at any time.

6/10 - 괜찮아요

Paul

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Rose 님, 2024년 1월 14일
Come again soon Paul!

10/10 - 훌륭해요

tree

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Rose 님, 2024년 1월 14일
Thanks for stopping by!

8/10 - 좋아요

'Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Rose 님, 2024년 1월 14일
Come again soon Timothy!

10/10 - 훌륭해요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and nice very great location very convenient
2023년 12월에 3박 숙박함
답변 제공: Rose 님, 2024년 1월 14일
Thanks for sharing your thoughts Ruth! Come again soon!

6/10 - 괜찮아요

dennis

별로예요: 직원 및 서비스, 편의 시설/서비스
We had a five night stay. We checked in on Monday at 7:00 Thursday evening, our room had not been serviced. When we called the front desk we were told they only service the rooms every 3 days and if we needed anything we could come to the front desk. The amenities they provide are for one day, soap, shampoo, coffee… why are my dollars different than someone spending one night?? If this is the new norm for Choice Hotels, I will be find a different chain to spend my lodging dollars with!
2023년 12월에 5박 숙박함
답변 제공: Rose 님, 2024년 1월 5일
Dear Dennis,This was a very disappointing review of our hotel and one that we will take very seriously. We will look into each of the points that you have made and make sure that our management team takes steps to correct these issues.We do appreciate your comments and will use this as an opportunity to improve our services and our facility.Best Regards,

8/10 - 좋아요

Bulmaro

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
답변 제공: Rose 님, 2024년 2월 12일
Come again soon Bulmaro!

4/10 - 별로예요

Robert

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would like to send pictures I have of the terrible condition of the room
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Emily

2023년 11월에 2박 숙박함
답변 제공: Rose 님, 2024년 1월 14일
Thanks for giving us a try Emily.

2/10 - 너무 별로예요

PAUL 님, Lake Dallas

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is falling apart, duct tape holding an electrical box together, poorly repaired pot holes, doors rusting out, walls cracking, ac unit not working, lose electrical outlets such that links kept flickering, phone lines full of static, wifi that is more like dial up,
2023년 11월에 2박 숙박함
답변 제공: Rose 님, 2024년 1월 2일
Thank you for sharing your comments with us Paul. We sincerely apologize for the inconvenience you experienced during your stay. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip so we may provide you with a better experience.

10/10 - 훌륭해요

PAUL 님, Lake Dallas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice breakfast, comfortable setting
답변 제공: Rose 님, 2024년 1월 14일
Come again soon Paul!

10/10 - 훌륭해요

Annie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rose 님, 2024년 1월 14일
We hope that you will visit us the next time you are in town Annie!

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was completely updated and very clean. Basic toiletries provided. The A/C worked fine but a little outdated. The bathroom sink and tub drains don't give you the option to fully open the drain so the sink and tub fill up and slowly drain out. This is my 3rd stay in a year, same hotel, different rooms - same drain problem every time. Not a show stopper. Nice to have the beach access and restaurant onsite. Easy access from I-10.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Mechella

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not the best
It was just ok. Not in the best condition. In the bathroom where the light was was a hole where it was filled with toilet paper. There were a couple of holes at the bottom of the floor where you can see light coming through.
2023년 11월에 3박 숙박함
답변 제공: Rose 님, 2023년 11월 14일
Thank you for sharing your comments with us Mechella. We sincerely apologize for the inconvenience you experienced during your stay. Guest satisfaction is extremely important to us and we appreciate your comments as it helps us to improve our overall guest experience. We hope to have the opportunity to host you again on your next trip.

10/10 - 훌륭해요

Bernard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Area
2023년 11월에 2박 숙박함
답변 제공: Rose 님, 2023년 11월 14일
Come again soon Bernard!

8/10 - 좋아요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for several nights while visiting family. Everyone on staff was very friendly. The room was clean and I felt safe. My only complaint is the complimentary breakfast is so so.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just another stay. Not outstanding but not bad either. Love where the hotel is.
2023년 10월에 3박 숙박함
답변 제공: Rose 님, 2023년 10월 23일
Thanks for stopping by Richard!

8/10 - 좋아요

Jennifer

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I would love to go back BUT the lady behind the counter was horrible. I know everyone has a bad day but I saw her all 3 days I was there and she was in a bad mood the whole time.
2023년 10월에 2박 숙박함
답변 제공: Rose 님, 2023년 10월 21일
Dear Jennifer,We are very sorry to hear that you have not enjoyed your stay with us. You should have been greeted with warmth and a smile by our Reception team and we apologize for the less than friendly service you received.I have shared your feedback with the entire team and steps have already been taken to prevent these unprofessional encounters from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service and accommodations.

6/10 - 괜찮아요

Steve

별로예요: 숙박 시설 상태 및 시설
Old exterior and dirty surrounds
Room was average and adequate and about what you would expect (or maybe less than you would expect) for the price. No natural ight. If the curtains were open, people walking past could see in so had to keep them closed - curtains also torn. The outside of the property looked like something from an old American movie with a seedy motel. Old exterior and dirty grounds surrounding the property. Several places within driving distance for finding food.
2023년 10월에 1박 숙박함
답변 제공: Rose 님, 2023년 10월 21일
Thank you so much for staying with us Steve. We apologize for not meeting your expectations and have had our management team looking into the problems you have noted. We hope that you will give us another chance in the future to make it right with you.

10/10 - 훌륭해요

Fabienne

가족 여행
좋아요: 편의 시설/서비스
Great staff, great prices, and great location
2023년 10월에 2박 숙박함
답변 제공: Rose 님, 2023년 10월 16일
Thanks for stopping by Fabienne! Come again soon!

8/10 - 좋아요

Lorelee

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The location is good for the price, the beach is about 6-11 minutes away. The cleanliness is decent, housekeeping only comes twice a week, but you can ask for more. The breakfast is extremely limited even for a Continental breakfast. The staff is hit or miss, some are helpful and others are dismissive.
2023년 10월에 5박 숙박함
답변 제공: Rose 님, 2023년 10월 16일
Thank you for staying with us Loralee. We sincerely apologize for not providing you with the highest quality of service. Your comments will be forwarded to the management team so that these issues can be addressed.We hope that you will come again so that we can provide you with a better experience.

6/10 - 괜찮아요

david

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Way too much noise
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 10월 10일
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites on the Bay near Pensacola Beach. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the loud noise you experienced. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support. We hope for an opportunity to properly host you in the future. Sincerely, Front DeskQuality Inn & Suites on the Bay near Pensacola Beach850-932-2214

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2023년 9월에 3박 숙박함
답변 제공: Rose 님, 2023년 10월 3일
Thanks for stopping by Carla!

8/10 - 좋아요

Levi

2023년 9월에 2박 숙박함
답변 제공: Rose 님, 2023년 10월 23일
Come again soon Levi!

2/10 - 너무 별로예요

Danielle

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
My room wasn’t ready by check in time. By the time I got into my room, I learned I made the worst mistake by choosing this place.. the conditions are poor (very poor)!!… I definitely wouldn’t recommend it to anyone
2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 10월 2일
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations and regret the inconvenience caused. Thanks for staying with us and we hope that you will give us another chance in the future.

10/10 - 훌륭해요

DAVID 님, ROSSVILLE

2023년 9월에 5박 숙박함
답변 제공: Rose 님, 2023년 10월 2일
Thank you for staying with us David!

8/10 - 좋아요

Eh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nth
2023년 9월에 3박 숙박함
답변 제공: Rose 님, 2023년 10월 1일
We hope that you will come again Eh!

8/10 - 좋아요

Strobe

2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 10월 1일
Come again soon Strobe!

8/10 - 좋아요

Joe

2023년 9월에 2박 숙박함
답변 제공: Rose 님, 2023년 10월 1일
It was a pleasure having you here Joe!

8/10 - 좋아요

Wayrah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Rose 님, 2023년 10월 1일
We hope that you will come again Wayrah and thanks for stopping by!

10/10 - 훌륭해요

Maaria D 님, San Antoniot

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sunset view
2023년 9월에 6박 숙박함
답변 제공: Rose 님, 2023년 10월 1일
Come again soon Maaria!

10/10 - 훌륭해요

Glenn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Rose 님, 2023년 9월 24일
Come again soon Glen!

6/10 - 괜찮아요

Bryan

좋아요: 직원 및 서비스
I only stayed overnight...fine for my needs and price.
2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 9월 24일
Thanks for stopping by Bryan.

10/10 - 훌륭해요

Virginia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 9월 24일
Thanks for staying with us Virginia!

8/10 - 좋아요

Graham

단체 여행
IT SERVED ITS PURPOSE
Good location of the hotel but looking very untidy in walk ways near to ice machines. All looking very tired. Roo. Windows were very dirty and in desperate neen of a clean. The restaurant and bar staff were very good as was the meals
2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 9월 19일
Thanks for staying with us and we hope that you will come again soon.

8/10 - 좋아요

Lisa 님, Switz city

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and let me check in 1/2 hour early which was very nice because I was tired.
2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 9월 19일
Thanks for staying with us Lisa!

2/10 - 너무 별로예요

Lawanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here multiple times over the years. The property has gone down. Unfortunately on this stay there was roaches in my room, pool was green and unavailable for use. I contacted the front desk and the clerk was very rude. I was offered another room but it was very far from where I was and not bay view which I had paid for. When I asked about a closer room because it was late and I didn't want to carry luggage and kids so far, she then offered the room next door. This should have been first option!!! Upon check out I told the clerk who apologized and said she would inform management. I hope she did because we didn't sleep and was very exhausted having to drive four hours home.
2023년 9월에 1박 숙박함
답변 제공: Rose 님, 2023년 9월 19일
Hello Lawanda,We're beyond disappointed to hear that we failed to provide the quality experience that you expect from us. Our management team has been advised of your concerns and dissatisfaction so that improvements may be made moving forward.We hope that you will come again so that we can provide you with a better experience.