스탠다드룸, 퀸사이즈침대 2개, 흡연 | 노트북 작업 공간, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

수퍼 8 바이 윈덤 피킨/피오리아 에어리어 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 461개 이용 후기 중 77개" "
평점 8 - 좋아요. 461개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 461개 이용 후기 중 101개" "
평점 4 - 별로예요. 461개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 461개 이용 후기 중 76개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Kathleena

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
I dont like the fact i had to pay an extra 20 dollars for a 5lb dog. Cleanining up around outside would be great.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kathleena, We appreciate your feedback regarding the pet fee and cleanliness around the hotel premises. Your comments will be shared with the relevant teams for review and improvement. Thank you for bringing these concerns to our attention.

6/10 - 괜찮아요

Tyler

별로예요: 직원 및 서비스
답변 제공: Manager 님, 2024년 3월 12일
Hello Tyler, We are glad to hear that you chose to stay with us. If you have any further details to share about your experience, please do not hesitate to reach out to us directly. We would appreciate the opportunity to address any concerns you may have.

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great place to relax
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Natalie,We're thrilled that you found our hotel to be a great place to relax! We encourage all guests to unwind and enjoy their time with us. If there's anything else we can assist you with, please do not hesitate to reach out to our management team for further assistance.

2/10 - 너무 별로예요

ADAM

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello ADAM,We're sorry to hear that you didn't have a great stay. We value your opinion and would appreciate it if you could reach out to us directly so that we can address any specific concerns you may have had. We want to ensure a positive experience for all of our guests.

10/10 - 훌륭해요

Antoinette

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Antoinette,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience with us. We always strive to provide exceptional service and a comfortable stay for our guests. Should you have any further comments or feedback, please do not hesitate to reach out to us directly. We hope to welcome you back again in the future!

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to downtown and nearby shopping. Not much toilet paper supplied. Entry lights by door did not work.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Andrew,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the toilet paper supply and entry lights. We apologize for any inconvenience caused and will certainly take this into consideration for future improvements. We hope you had an enjoyable time exploring the downtown area and nearby shopping.

4/10 - 별로예요

Tauna M

The property is run down. The bathtub leaked like a faucet running all night. So bad that I had to shut the bathroom door and turn on the TV said I could sleep. The Kleenex dispenser was broken. The blanket that covered the bed was dirty… I had to wait 15 minutes to get someone to check me in. Needless to say, I won’t be staying there again.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Tauna M, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments and will address these concerns with the appropriate teams for further improvement. We hope you'll consider giving us another chance in the future to provide you with a better experience.

4/10 - 별로예요

Margaret

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet but i came to the area to be closer to the hospital for a heart procedure to be done. Couldnt shower before the hospital due to the water pressure and cleanliness not being appropriate for such procedure. I basically didnt want to leave with anything i didnt come with. The sheetes wouldn't stay on the dirty mattress. My cousin and i had to sleep middle bed together to stay on sheets. The refrigerator wasnt plugged in and smelled horribly with black dots inside. Pool completely empty but didnt say that online and you probably should. Breakfast has gas station prewrapped donuts that didnt look very good. Cereal is available but you have to get milk out of a gallon jug in a small fridge. The way this world is i dont think thats very safe. Good way for a bad person to hurt a lot of people. All food options ahould be sealed for safety. And theres no elevator which again i wouldnt ahve gone considering i was having a heart procedure. Overall id not recommend or return.
답변 제공: Manager 님, 2023년 11월 9일
Hello Margaret, We apologize for any inconvenience you encountered during your stay. We strive to ensure all our guests have a comfortable experience. However, please note that we are unable to accept responsibility for the issues you mentioned. We appreciate your feedback and will use it to improve our services. Should you have any further concerns or questions, please feel free to contact our management team. Thank you for your understanding.

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Brian, Thank you for sharing your feedback. We apologize for any dissatisfaction you experienced during your stay. Our team strives to provide exceptional service, and we regret falling short of your expectations. We appreciate your comments and will use them to improve our guests' experiences.

10/10 - 훌륭해요

Brian

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Brian,Thank you for rating us 5 out of 5! We're thrilled to hear that you had a fantastic stay with us. We strive to provide excellent service and a comfortable experience for all our guests. We hope to welcome you back in the future for another amazing stay.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Amanda,We are sorry to hear that you did not have a satisfactory experience during your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience caused. If you would like to further discuss your concerns, please feel free to contact our management team. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

Angela

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Angela, Thank you for your feedback. Can you please provide more details about your experience?

10/10 - 훌륭해요

Brenda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It advertised an indoor pool but it was drained. The entire establishment was dirty.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Brenda ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 - 훌륭해요

Cynthia 님, Tumbling Shoals

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the family room ( it had 3 queen beds) Very large room and clean.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Cynthia,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Antoinette

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Hopefully pool up next time kids was disappointed
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hi Antoinette,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 - 괜찮아요

Jacob

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hello Jacob,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Stephanie

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Stephanie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Janet

반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Did not like the garbage everywhere you looked someone needs to pick up litter
2023년 9월에 7박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Janet, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 - 좋아요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay
It was clean, the right price, and the owners were super friendly and helpful. I would stay here again.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hi Karen,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

2/10 - 너무 별로예요

Chelsea

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was absolutely disgusting! There's no stairs. And the continental breakfast was donuts that had been thawed out and were soggy and oatmeal. My room smelled like a complete ashtray it didn't matter how much air freshener used
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Chelsea,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service and clean room. Ok mattress and pillows, loud a/c unit. Pretty good for the very reasonable cost
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Dear Guest,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 - 너무 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I arrived, I waited 20 minutes for someone to come to the front desk to check me in (they were busy fixing a tv somewhere). The lock on the window in my room was broken - they had a wood stick there to put down for "security". The bathroom floor was so slick (greasy) I didn't want to walk on it. Just very unclean in general - will not return there.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Bruce, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

6/10 - 괜찮아요

Chris

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Chris, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Enrique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Enrique,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 - 별로예요

Kimberleigh

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you like quiet hotels this place was okay. There was a broken toilet seat, dog food under the nightstand (no pets), 1/4” of dust on each headboard, bed covers stained horribly, floors horrible couldn’t walk without shoes in room, & absolutely no customer service skills. God forbid you run out of toilet paper alone in the room they won’t run up a single roll.
답변 제공: Manager 님, 2023년 8월 26일
Hello Kimberleigh, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 - 별로예요

Jeremy

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Jeremy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

Roger

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was ok. It was $25 dollars higher in August than in June, but much less than Holiday Inn Express which also went up. Shower had high pressure. Quiet at night. Came into the (non-smoking) room without AC running and literally was having difficulty breathing! OK afterward with AC going. This was an extremely rare thing for me as I have no lung issues. Breakfast was poorest of any motel I've been in 50 years of extensive travel in the U.S and abroad. Owners were not that friendly. They even yelled at one person leaving after checking out. Picnic table in front was in broken state for at least 2 months. A couple of nails and/or a new board would have probably fixed it. Not a great experience for us.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Roger, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 - 괜찮아요

Michael

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overall an okay stay. The biggest problem being the place was pretty dirty, smelly, and mystery stains everywhere. Mini fridge and AC barely functioned.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Michael,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 - 괜찮아요

Antoinette

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello Antoinette, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lots of places to eat near by quiet friendly staff
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hi Brian,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 - 너무 별로예요

Thomas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Thomas,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

Dominick

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed bugs would not recommend
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Dominick, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

Antoinette

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
My room smelled like cigarettes and I seen a roach but other than that was okay
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Antoinette,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 - 좋아요

Richard

연인과의 여행
Staffing was understaffed ( couldn’t find housekeeping). We stayed for 4 days and we were happy with most things but there was insufficient towels and toilet paper and toilet seat needed replacement (broken hinge, chipped coating). Water was hot quickly (may have been room location), beds were comfy as were the pillows. Room decor was good/ interesting. Not a horrible choice but it could use some TLC.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Richard, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Bojana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfy and affordable
Clean hotel, pool was great for kids. Very good for the affordable price.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Bojana,Thank you for taking the time to share. We appreciate your feedback regarding our price as well as our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 - 괜찮아요

Linda L

별로예요: 숙박 시설 상태 및 시설
Gave me a hard time about booking a smoking room and did not know. I had, and we're not going to fix it. And whole building smells like smoke and stains.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 28일
Hello Linda L, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 - 좋아요

Jerry

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Jerry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

KARL

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet seat wasn't even mounted shower curtain was filthy made me sick to think I had to pay for this !! Fixtures had a bad bulbs !! Waited around 10 minutes for someone to come and check us in!! Stay away
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello KARL, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

Vanessa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smell like cigarettes. People were slamming doors all night and screaming. No hot water.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Vanessa,Thank you for sharing this experience with us. We truly value you feedback with regards to our hot water. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 - 별로예요

Nancy

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not great. The carpeting had several tears in it. The bathtub was kind of stained, didn't really look clean. The breakfast was VERY minimal. A few packaged muffins, packets of instant oatmeal. The indoor pool was nice.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 8일
Hello Nancy, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Dawn

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The owners were GREAT, They were very kind and went above and beyond to see that a much needed quite night away was accommodated!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Dawn,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 - 너무 별로예요

Peggy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Condemn this location
This hotel was so noisy and slamming doors even at 4 in the morning. The beds are very uncomfortable and you feel like your laying on a hump. The manager was unfriendly and noisy when we didn't know what for to use. This location needs to be shut down. There kids were swimming in the pool and made the remark to my grandson(you wanna fight) and was throwing balls at him. Very rude
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 31일
Hello Peggy, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 - 별로예요

Thomas

출장 여행
별로예요: 청결 상태, 직원 및 서비스
At check-in I waited I. The lobby ten minutes before the night clerk appeared. I didn’t request a smoking room. Actually I swore the listing said non-smoking property, but my room wreaked. I had to open the windows it was so bad. When I turned on the air conditioner there was a note instructing to hide tips there… My blanket was riddled with cigarette burns. There were no towels. The microwave turntable hadn’t been cleaned and was covered in the dried remnants of easy Mac. The tub was covered in dark greasy residue. My tip to the house keepers is actually do your job. I should’ve been paid to stay there like something out of fear factor, not the other way around
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Thomas, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

8/10 - 좋아요

Gina

반려동물 동반 여행
좋아요: 청결 상태
It was clean but seemed to be in repair/remodel. My tub faucet leaked. When I tried to check out a day early the person behind the desk first told me that I couldn't do that. I told him I wasn't staying and if he needed to keep the money for the day I wasn't going to be there that was fine. He made the effort to refund my money after I held firm.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Gina, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

jeffrey

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was quiet.and the room was nice. However,the breakfast was very disappointing..
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Hi Jeffrey,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 27일
Hello Rodney,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a l Iovely time with my girlfriend the only thing i wish there was, was a screen on my window so i could of opened it for some fresh air but over all everything was great
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 27일
Hi Matthew,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 - 훌륭해요

Charles 님, Buckley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alway a great stay
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 26일
Hello Charles,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 21일
Hello Julie, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Robert F

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
답변 제공: Manager 님, 2023년 3월 15일
Hello Robert F,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our location. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.