Dear Jade,Thank you for sharing your detailed feedback about your recent stay at Loch Rannoch Hotel & Estate. We sincerely apologise for the disappointment and inconvenience you and your family experienced during your time with us.We regret that your expectations for a spa break were not met, and we apologise for any confusion regarding the pool hours and dining arrangements. Your feedback about the bar conditions, food quality, and room cleanliness is deeply concerning, and we appreciate you bringing these issues to our attention.Rest assured, we take your comments seriously, and we will conduct a thorough review of our processes and procedures to address the issues raised. We strive to provide a welcoming and comfortable experience for all our guests, and it is clear that we fell short of that standard during your stay.We appreciate your understanding and patience as we work to make improvements based on your feedback. If you reconsider visiting us in the future, we would be grateful for the opportunity to provide you with the stay you initially anticipated.Once again, our sincere apologies for the inconvenience caused.Best regards,R. De KeyserGeneral ManagerLoch Rannoch Hotel & Estate

Dear Craig,Thank you for taking the time to share your feedback following your recent stay at Loch Rannoch Hotel & Estate. We're delighted to hear that you had a very nice stay and appreciated our great location.We appreciate your comments about the bar and restaurant service, and we apologise for any inconvenience caused. Your feedback is valuable to us, and we will review our service procedures to address any delays and enhance the overall experience for our guests.We're pleased to know that despite the service challenges, you would consider returning. We look forward to the opportunity to welcome you back and provide an even more seamless and enjoyable experience.Thank you for choosing Loch Rannoch Hotel & Estate.Best regards,R. De KeyserGeneral ManagerLoch Rannoch Hotel & Estate

Thank you for this excellent score.

Dear Elizabeth,Thank you for taking the time to share your positive experience at Loch Rannoch Hotel & Estate. We're thrilled to hear that you found our hotel to be a great base for exploring the area.It's wonderful to know that you enjoyed the food and service during your stay. Providing a memorable culinary experience and excellent service are among our top priorities, and we're delighted that we met your expectations.We appreciate your kind words and the 5-star rating. Your feedback is invaluable, and we look forward to the pleasure of hosting you again for another delightful visit to Loch Rannoch.Best regards,R. De KeyserGeneral ManagerLoch Rannoch Hotel & Estate

Dear Steven,Thank you for taking the time to share your feedback following your recent stay at Loch Rannoch Hotel. We're delighted to hear that you had a lovely few days and found our staff to be excellent. It's always gratifying to know that our guests appreciate the efforts of our team.We're pleased that you enjoyed your room and the great views that Loch Rannoch Hotel offers. However, we take note of your comments regarding the food, and we apologise if the menu did not meet your expectations. Your feedback is important to us as we continuously strive to enhance our culinary offerings. We will review the menu to ensure a wider selection that caters to diverse tastes.Thank you again for choosing Loch Rannoch Hotel, and we hope to have the pleasure of welcoming you back for an even more delightful experience in the future.Best regards,R. De KeyserGeneral ManagerLoch Rannoch Hotel & Estate

Thank you for leaving us this excellent review score.

Dear DS,Thank you for sharing your recent experience at Loch Rannoch Hotel & Estate. We're pleased to hear that you found our location lovely and enjoyed the overall experience provided by our fine hotel and great staff.We appreciate your feedback regarding the dining options, and we sincerely apologise for any confusion regarding the advertised options. We will be reviewing our communication to ensure accuracy in our representations. Your insights are invaluable as we continuously strive to enhance our offerings.We understand the importance of providing a variety of dining choices to suit different preferences. We are taking your comments into consideration to explore options that bridge the gap between our current offerings. Our aim is to ensure that every guest finds a satisfying dining experience during their stay.Thank you once again for choosing Loch Rannoch Hotel & Estate. We look forward to welcoming you back and providing an even more delightful experience.Best regards,R. De KeyserGeneral ManagerLoch Rannoch Hotel & Estate

Thank you for your 8/10 rating. We're delighted to hear you enjoyed your stay at Loch Rannoch Hotel & Estate.

Thank you for your excellent review and for choosing Loch Rannoch Hotel & Estate. We are delighted to learn that your experience exceeded expectations.

Dear guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are delighted to hear that you found our hotel to be good value for money.We sincerely apologise for any cleanliness issues you encountered in the bathroom. Your feedback is invaluable to us, and we will address this matter promptly with our housekeeping team to ensure a more pristine experience for our guests in the future.We also appreciate your comments about the variable service levels at our reception. Rest assured, we will be reviewing our training procedures to ensure a consistently helpful and welcoming experience for all our guests.On a positive note, we are pleased that you enjoyed the modern setting and decor of our rooms. It's heartening to know that this aspect of your stay left a positive impression.Your insights are crucial to our continuous improvement, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Thank you again for choosing Loch Rannoch Hotel & Estate.Best regards,R. De KeyserGeneral ManagerLoch Rannoch Hotel & Estate

Thank you sincerely for the outstanding 10/10 rating! We are thrilled to have exceeded your expectations at Loch Rannoch Hotel & Estate.

Dear James,I wanted to personally thank you for sharing your thoughts on your recent three-night stay during your anniversary weekend. I'm delighted to hear that you and your wife enjoyed the friendly staff, comfortable room, and the lovely setting. It's always heartening to know that our guests feel at ease and well taken care of during their stay.Your mention of the dining experience is duly noted, and we appreciate your feedback on the breakfast options. We are continuously working on enhancing our offerings, and your insights are invaluable in this regard.I'm sorry to hear that the food in both the dining room and bar did not exceed your expectations. Rest assured, we take your comments seriously, and we will be reviewing our menus and culinary offerings to ensure a more memorable dining experience for our guests.It's also great to know that you found the dining room to be really nice, and we take pride in creating an enjoyable ambiance for our guests.While you didn't get a chance to use the spa this time, we hope you might consider exploring it during a future visit.We are grateful for your overall positive feedback and are thrilled to hear that you would consider returning. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back and make your next stay even more special.Once again, thank you for choosing Loch Rannoch Hotel and Estate for such a special occasion. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Warm regards,R De KeyserGeneral ManagerLoch Rannoch Hotel and Estate

Dear Claire,A sincere thank you for taking the time to share your fantastic 10/10 review of your recent stay with us. We are truly delighted to hear that your experience exceeded your expectations.

Dear Curtis,Thank you ever so much for taking the time to share your positive experience with us! We are thrilled to hear that your stay was a perfect 10/10.