안뜰
예약 가능 여부 확인

로얄 던켈드 여행 후기

3 out of 5
로얄 던켈드
Atholl Street, Dunkeld, Scotland

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 141개 이용 후기 중 39개" "
평점 8 - 좋아요. 141개 이용 후기 중 62개" "
평점 6 - 괜찮아요. 141개 이용 후기 중 32개" "
평점 4 - 별로예요. 141개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 141개 이용 후기 중 5개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

Bridgett

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very cute town, but this hotel needs updated. Dark hallway, and old entrance room doors. Breakfast was good. Hotel was understaffed.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

John

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice hotel but just needs some general maintenance. Lovely breakfast and nice bar. We never got to try the restaurant.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
As my wife and l reported to your manager there were one or two items needed to be rectified, But on the whole a very pleasant stay.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Kim

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, very spacious. Had to get clean towels, and the shower water pressure left a lot to be desired but i expected that being up on the top floor. The hotel is well placed if you want to grab a bite to eat, go for a drink or a wee wander. Left a jacket in the room and struggled to get through to reception on the phone the next day but got there in the end! The staff were all really friendly and the barman had excellent chat! Overall a great stay!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Just what I needed
Stayed one night for a work's do, just the ticket. Could do with a bit of refurbishment, but the staff were great and the breakfast was wonderful. Would stay again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lorna

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Graeme

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Towels were dirty / stained. Shower was awful, weak and cold. Bed was short.
2023년 12월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Judith

연인과의 여행
Looks like it is being done up at present. Rooms not well sound proofed. Lounge would benefit from some cushions and table lamps to make it cosier.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

John

Comfortable stay
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

MA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was filthy, and i couldn't stay in it
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Donna

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lynne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Don’t stay in the outside rooms
The room itself was dated and old. The condition wasn’t great and it needs a massive update. Looked like something out of the 80’s. Shower was cold. We were put in an outside room when arrived early as our room wasn’t ready which was our choice but the rooms were really not great. I can’t compare to the main hotel but I was told this was old staff quarters which they are now renting out and it shows. The condition really was bad. Needs a whole new interior.
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Barry

Bad Management
Our booking was a prepaid booking unfortunately my husband recently took a stroke and the manager refused any refund. We would have given our booking to a family member however after our dealings with the hotel and very recent reviews given by others we would not like anyone to stay at the hotel. Dunkeld is such a beautiful place and deserves better run establishments than this hotel
2022년 8월에 1박 숙박함

4/10 - 별로예요

Michelle

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Etwas enttäuschend
Mäh... Sehr in die Jahre gekommen. Bei der Matratze kommen wohl bald die Federn raus. Das Frühstück war okay, jedoch musste man zweimal schauen, um saubere Tassen und Besteck zu erwischen. Würde ich nicht wieder besuchen.
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Angela

별로예요: 직원 및 서비스
Let down by a. manager under pressure
Cleanliness was fine, reception & bar staff were so friendly. Bedrooms were comfortable. However, breakfast time was chaos both mornings. Staff getting orders wrong, running out of various food items. Some staff coped better than others but definitely did not expect to be shouted at by the manager for asking for the breakfast I had ordered that they were unable to fulfil
2022년 7월에 2박 숙박함

6/10 - 괜찮아요

Laura

가족 여행
별로예요: 청결 상태
Dunkeld review
Room was ok , shower is tiny and overall everywhere could do with a good clean and carpets replaced. Breakfast was ok but food in the restaurant was expensive for what it was.
2022년 6월에 3박 숙박함

4/10 - 별로예요

jane

단체 여행
별로예요: 직원 및 서비스
Seriously Worrying!
4 rooms booked for a family weeding and large family roomed booked for early entry so we could get changed beforehand. Arrived later than anticipated and no information noted on early access, had not been passe on. Room availability was restricted as rooms not ready due to loss of housekeeping. Managed to access a small room but this was not big enough for the familiy to get changed in so really frustrating making everyone stressed. Parking also tight, full spaces so had to park on street with all wedding outfits. Arrived back to htel before1am and other guests sitting as no rooms were available despite being booked and paid for, they had to sleep ion couches in the communal sitting room. This also included guests from the wedding who had a young babyand no room to access. Cooked breakfast was good but breakfast area had un out of fresh juices, tea and coffee machine overflowing, cups etc, I never received my breakfast within the group table and had to remind the waiter who had to re-order. Felt terrible for the waiter who informed us they had had enough and this was their last shift, leaving today. Staff had not turned up, the two people around were running around like headless chicken so there was duity tables, stacked dirty alcohol glasses from the previous night still to be washed, it was just chaotic. What seriously worried us was there was no-one staffing or in attendance when we returned, what if there was an emergency or FIRE!!, £160, not worth it, no help offered.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Jenna

2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Anne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WORST HOTEL EVER
Hotel was awful very run down in general. Could not sleep first night due to Abba Tribute band on and room next to main road and old window which would shut and curtains too small for windows. No shower gel and toilet holder fell off wall. Carpet didnt look like it had been hoovered. Spare pillows didn't have covers on them and badly stained, one with blood. Water in shower cold. Breakfast was nice but very disorganised no cups available and the second morning said they had no bread to make toast. Bins lying on side out back with litter everywhere and blocked drains at side of hotel which looked like toilet paper.
2022년 3월에 2박 숙박함

8/10 - 좋아요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

4/10 - 별로예요

Stuart

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed review
The staircase up to our room was shabby and dirty ..had not been vacuumed. Our room had a faulty table lamp, biscuit crumbs in one of the bedside drawers and loose screws rattling around in the other cabinet. The wardrobe had dirty bed linen rolled up in the base. We were given another room but faults were evident in that a ceiling light wasn't working and during heavy rain the water dripped in onto the window sill. One of the sash windows in the 1st floor residents lounge had rotten timber in that it had fallen away from the glass pain letting cold air and rain into the sill area. That said, the bedding was clean, the bed comfortable and the shower cubicle DIDN'T have the ubiquitous black mold spots in it. I think that this hotel needs a shed load of cash injected into the upper floors to bring it up to even a reasonable standard. Staff were pretty good though !
2022년 2월에 2박 숙박함

8/10 - 좋아요

mike

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
an overnighter
excellent overnighter with topping staff
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Jane

2022년 2월에 1박 숙박함

8/10 - 좋아요

Carole

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall acceptable knew we were staying in annex accommodation as hotel full. Problem with car park as someone damaged one of our cars and unfortunately the cctv over looking the area was not functioning properly. Although property we understand under new management only days before our visit so understandably not everything working to usual standards. Staff were very friendly and accommodating
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

Seonaid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Uncomfortable with frontline staff remaining unmasked when customers were asked to comply with this Covid mitigation.
2021년 9월에 5박 숙박함

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay in the Royal Dunkeld. A lovely part of Scotland. Good food and comfy clean beds and excellent service. On site parking could be a problem at peak times. Would definitely go back.
2021년 8월에 4박 숙박함

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 3박 숙박함

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great staff and location
Dunkeld is a lovely, picturesque village, with great places to eat and drink and some fabulous walking. The hotel is very good. We ate breakfast every morning and at night once - the food was really tasty and good value. There is a small car park at the rear, for maybe 6 or 7 cars. The room was small as was the bed, but it was well appointed and very clean. There is a very good beer garden too. Also, I must commend the staff … friendly, helpful, polite and always available.
2021년 7월에 3박 숙박함

6/10 - 괜찮아요

Jacqueline

좋아요: 직원 및 서비스
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Ragne

좋아요: 청결 상태, 객실의 편안함
Two day break.
Very convenient location close to shops and town centre. The hotel was comfortable and the breakfast good, but the decor was a little dated. The staff was friendly.
2021년 6월에 2박 숙박함
답변 제공: Reception 님, 2021년 7월 3일
thank you

6/10 - 괜찮아요

sonia

좋아요: 청결 상태
Nice enough but small, overpriced and chaotic!
Nice enough room but bit small. Bathroom/ shower cubicle also very small, hairdryer desperately needs updating. Staff generally friendly and helpful however breakfast service complete chaos!!! Would question whether obviously new/ young staff had received any training? Very overpriced but would acknowledge this to be in-line with typical accommodation cost for Dunkeld in general.
2021년 6월에 3박 숙박함
답변 제공: Reception 님, 2021년 6월 27일
Thank you for your review, having only recently came out of lockdown we are still forming a new team, the young staff on breakfast have been trained, it can be very chaotic at times if residents all come down at once. We do apologise for this and hope you will come and visit us again.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was a little dated, but otherwise a good stay.
2021년 5월에 1박 숙박함
답변 제공: Reception 님, 2021년 6월 27일
Thank you for your review.

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent 1 night stay @ Dunkeld
Had a fantastic stay at Dunkeld Royal Hotel, staff very friendly, excellent Covid measures in place, plenty of free car parking, and enjoyed a very tasty full Scottish breakfast before we headed home!
2021년 4월에 1박 숙박함
답변 제공: Colin 님, 2021년 5월 4일
Many thanks for your review Debra. We look forward to welcoming you back.

6/10 - 괜찮아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely night away, but cold.
My partner and I just went for a one night break. The Hotel was very nice and the breakfast was delicious (and table service). The only complaint I have is heating. We wanted a couple of drinks in the evening, but it was freezing in the Hotel’s beer garden. the heater wasn’t working. So, it was an early night and we had to blast the radiator to heat up our room!
2020년 11월에 1박 숙박함

8/10 - 좋아요

Fred 님, Stirling Scotland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Traditional Scottish hotel ,warm ,friendly and clean.
2020년 10월에 2박 숙박함
답변 제공: susie 님, 2020년 11월 4일
Thank you for your kind words about our hotel, we look forward to seeing you in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Upon arrival, no room in car park, several cars parked so badly that it stopped further guests parking. Reception staff helpful at check in but crowded in small reception as several guest checking in so not able to keep to distancing and no members of staff where directing new guests to wait somewhere else’s or ask them to wait outside. Rooms very small and old very tired. Cupboard door did not open to put suitcase in as the bed was in the way. Did not feel very clean as there was several cobwebs hanging from the ceiling. Restaurant for evening meals. Staff helpful and attentive but issues with face masks not been worn correctly. Tables too close together. Condiments in bottles passed round tables. At breakfast tea coffee served on the table with waiting staff picking up your cup and handing it back to you. Really better to leave a pot on table so guests can serve themselves. Food and breakfast very good. Nice to be able to sit in garden to have a drink pre or after dinner.
2020년 10월에 1박 숙박함
답변 제공: susie 님, 2020년 11월 4일
Thank you for your review. With regards to all of what you have spoken about this will be addressed to our departments concerned and dealt with. It would appear that you did not leave your name so I cannot contact you and deal with all these matters over the telephone. Glad you enjoyed our food and the beer garden.

8/10 - 좋아요

Rosemary

2020년 10월에 1박 숙박함
답변 제공: susie 님, 2020년 11월 4일
Thank you we welcome your feedback.

8/10 - 좋아요

Rog 님, Newcastle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice surroundings, friendly staff and comfortable. Price average for the accommodation.
2020년 9월에 1박 숙박함
답변 제공: Reception 님, 2020년 10월 4일
Thank you for taking the time to leave a review. Hopefully you can join us again in the near future.

10/10 - 훌륭해요

davie 님, Dalkeith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff excellent evening meals outstanding rooms very clean ( room could do with updating ) otherwise brilliant
2020년 9월에 3박 숙박함
답변 제공: Reception 님, 2020년 10월 3일
Thank you Davie, for the excellent review. We are thrilled to hear you found the food to be outstanding as well as the staff excellent. We are doing a huge renovation, firstly updating main areas such as the guest lounge and function room then our main breakfast room and guest rooms will hopefully be completed by the end of next year. Hopefully you can join us when we have completed renovations, please book direct for the best rates.

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend break
The hotel has recently been taken over and the breakfasts are not particularly good but the staff are helpful and informative.
2020년 9월에 2박 숙박함
답변 제공: Reception 님, 2020년 10월 4일
Thank you Elaine for the honest feedback. Hopefully you can join us again in the near future and we can hopefully give you a better breakfast experience.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Rooms in the annexe were dated and required a thorough cleaning. Not expected for over £100 per night. Location is perfect
2020년 9월에 2박 숙박함
답변 제공: management 님, 2020년 9월 21일
Hi, thank you for taking the time to leave a review. Sorry to hear you found the annex not to be up to scratch. If you could get in contact we would like to make this right.

10/10 - 훌륭해요

Nicola 님, Ayrshire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for one night, room and bed were a bit on the small side but cosy and comfy and perfectly fine for one night. Breakfast was good and although we didn’t have dinner the meals served to others looked plentiful. The staff are lovely and the hotel is in a perfect location for exploring further afield
2020년 9월에 2박 숙박함
답변 제공: Natasha 님, 2020년 9월 20일
Thank you Nicola for taking the time to leave a review. We are thrilled to hear you had great stay with ourselves and look forward to welcoming you back in the near future. Book direct for the best deals.

8/10 - 좋아요

실제 이용하신 고객

2020년 9월에 3박 숙박함
답변 제공: Reception 님, 2020년 9월 19일
Thank you for giving us a rating. Hope you join us again soon.

6/10 - 괜찮아요

John

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Terrible. On arrive put in to an annexe. Room was a disgrace. No one should have to stay here. Complained and got another room on main hotel. Better but still not worth the money paid. Receptionist was rude. Not happy that wee complained. Next receptionist was more amendable. Would not recommend this establishment. Cheers JB
2020년 9월에 2박 숙박함
답변 제공: Natasha 님, 2020년 9월 17일
Hi John, Thank you for taking the time to leave some feedback. As you selected annexe room you would have been put into an annexe room. We understand that this may not have been up to your standards, our annexe rooms are a favourite with our traveling guest as they have their own private entries. We apologise if you found the receptionist to be rude this would be completely out of character for any of our staff and we apologise. We have recently taken over with new ownership and our aim is to renovate the whole hotel. Hopefully you can give us a second chance and join us again in the near future.

8/10 - 좋아요

Jim 님, Glasgow

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were friendly and helpful lovely breakfast but room was very small
2020년 8월에 2박 숙박함
답변 제공: Yvonne 님, 2020년 9월 15일
Thank You for your feedback. We are delighted you enjoyed your stay at the Royal Dunkeld Hotel, and will pass your comments onto our staff members. Kind Regards Yvonne Royal Dunkeld Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Yvonne 님, 2020년 9월 15일
Thank You for your 10/10 score. Kind Regards Yvonne Royal Dunkeld Hotel

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location.Great staff. Building needs extensive work done. Fire regulations have not been complied with. Don't get a room on the 3rd floor it is unbarebly hot. Windows have been painted shut in the corridor. Food not great better food elsewhere in Dunkeld. I will not be returning.
2020년 8월에 3박 숙박함
답변 제공: Yvonne 님, 2020년 9월 15일
Hi, Sorry you were disappointed with your stay. Since your review we have a new management team in place who are working tirelessly to address all of the issues you have mentioned. Thank You for your feedback. Kind Regards Yvonne Royal Dunkeld Hotel

8/10 - 좋아요

David

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Natasha 님, 2020년 8월 19일
Thank you for scoring us.