Dear Anonymous, Thank you for staying with Crowne Plaza Perth. We appreciate your time writing a feedback for us. It is valuable for us to review the facilities in the hotel. We are glad to know that you enjoyed your stay. We are looking forward to your return visit! Kind regards, Crowne Plaza Perth Team

Dear Hyuna, Thank you very much for your review of our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Again, thank you for sharing your comments. Sincerely,

Thanks for your feedback.

Dear Bokyoung, Thank you for your review of our hotel. We appreciate your feedback! Sincerely,

Thank you very much for your feedback, we are glad you enjoyed.

Thanks for taking the time to review Russell and note your comments on the fridge.Very pleased to hear you enjoyed your stay.

Thank you William, glad you enjoyed it.

Hi ScottThank you for the fantastic review and I am very pleased to hear we were able to extend member benefits to you.Look forward to seeing you again.

Thanks for the review Jules

Thanks for the wonderful review Kara, look forward to seeing you agian.

Thanks Tim

Thanks for the review Hamdan

Thank you Sheilla Punza for your feedback and my apologies that we did not meet your expectations on this occasion.

Dear Clyde, thank you for your feedback and my apologies we have not met your expectations on this occasion. I am following up your feedback with the relevant departments.Thank you again for your feedback; we hope to see you again.With bestTony

Hi Bruce, Thank you for choosing to stay with us. We are delighted you enjoyed your stay and look forward to having you stay with us again soon.

Hi Bianca, Thank you for choosing to stay with us. We understand your frustration about the pool being closed for maintenance and truly apologize for it. As we take our maintenance and safety seriously, this pool closure was an unscheduled maintenance. Happy to offer you a token of appreciation should you decide to come back in the near future. Please do email me directly at amanda.ooi@ihg.com. The glass on our pool deck was all approved by the City of Perth prior to construction but we understand that the requirements might have been updated since then. Rest assured that we are in compliance as we have City of Perth over to inspect the whole pool area on a monthly basis. Regards,

Hi Sandra, Thank you for choosing to stay with us and for your honest feedback. We are glad you enjoyed your stay with us. We also thank you for the patience regarding our pool closure. As we take the safety of our guests seriously, it was an unscheduled last minute closure to ensure that the pool is in the best condition for our guests. Regards,

Hi Jacqui, Thank you for choosing to stay with us and for your honest feedback. We apologize about your wifi connectivity and room service experience. That is not our usual standards. Rest assured we take your feedback seriously and have shared them with our restaurant and maintenance team for further improvement. Regards,

Thank you for your feedback Winston. We look forward to having you stay with us again.

Thank you for the positive feedback Vivian. We look forward to having you stay with us again.

Thank you for choosing to stay with us Michelle. We look forward to having you stay with us again.

Thank you for your wonderful feedback Kerry. We look forward to having you stay with us again.

Hi Charles, Thank you for choosing to stay with us. We are glad you enjoyed your stay. We also want to thank you on your feedback regarding happy hour and your dinner experience. We take your feedback seriously and have shared it with our restaurant team for further trainings for improvements.

Hi Ying, Thank you for choosing to stay with us and for your positive feedback. We look forward to having you stay with us again soon.Regards,

Hi Gordon, Thank you for choosing to stay with us. We are so glad you enjoyed your stay and look forward to welcoming you again in the near future. Regards,

Hi Amil, Thank you for staying with us and for your feedback. We apologize for your experience with our staff members as this is not our usual standards. We will investigate to ensure that our standard are upheld and provide staff training if necessary.Regards,

Hi William, Thank you for choosing to stay with us. We are delighted you enjoyed your stay and look forward to having you stay with us again soon.

Hi Michael, You have booked on a Book Early & Save rates which is pay upon booking confirmation and non-refundable. May i suggest you book the "Free Cancellation" rate for future to be able to make booking adjustments.

Hi Janet,Thank you for choosing to stay with us and for sharing your dining experience so that we can continuously improve our service. Aside from that, we are so glad you enjoyed your stay with us and look forward to having you back soon.

Dear Chris,Thank you for you rating!Kind regards,Crowne Plaza Perth Team

Hi Andrea, Thank you for choosing to stay with us. We are delighted you enjoyed your stay and look forward to having you stay with us again soon.

Dear Guest, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that our staff, pool, and the view left a positive impression on you.It's heartwarming to know that you found our team lovely and that you were able to relax by the pool while enjoying the beautiful surroundings. We're also pleased that you appreciated the room and the great view it offered.Your feedback encourages and motivates us to continue delivering excellent service and memorable experiences. We look forward to welcoming you back on your next visit, and please don't hesitate to let us know if there's anything specific we can do to make your next stay even more enjoyable.Thank you again for choosing us, and we appreciate your kind words.Regards, Guest Relation Manager

Dear Anonymous,Thank you for staying with Crowne Plaza Perth! We are contented to read that you enjoyed your stay with us. We do appreciate your feedback and we have pool umbrellas available at our pool deck for guest to use. We hope to welcome you back in the near future!Kind regards,Crowne Plaza Perth Team

Dear Lynda Mary,Thank you for your positive comments! We are glad you enjoyed your stay, we hope to welcome you again in the near future!Kind regards,Crowne Plaza Perth Team

Dear peter,Your reservation is booked under a prepaid rate instead of flexible rate. You may refer to the terms and conditions on your reservation regarding policy for change of date request. If you require further assistance, please do not hesitate to contact us via the messaging system on Wotif / Expedia. Thank you.Kind regards,Crowne Plaza Perth Team

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

Dear Elizabeth ,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We're thrilled to hear that you found your experience enjoyable and comfortable.It's wonderful to know that you found our accommodations to be clean and comfortable and that our staff was friendly and helpful. Providing a welcoming and accommodating atmosphere for our guests is a top priority, and your feedback confirms that we're on the right track.We're delighted to hear that your room met your expectations in terms of its size and amenities. We aim to ensure that our guests have a relaxing and spacious environment to unwind.Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to reach out to our team. Your satisfaction is our priority.Warm regards,Crown Plaza Perth Team.

Dear David, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We are delighted to hear that you found your experience with us "very comfortable" and convenient for your needs.Guest comfort and convenience are of the utmost importance to us, and we're thrilled that we could provide you with both during your stay. It's always our goal to ensure that our guests have a seamless and enjoyable experience.We appreciate your kind words and are pleased to have had the opportunity to host you. If your travels bring you back to our area, we look forward to welcoming you again and providing you with another excellent experience.Thank you for choosing our hotel, and please don't hesitate to contact us if you have any specific requests or preferences for your next visit. Your satisfaction is our top priority.Warm regards,Crown Plaza Perth Team

Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your comments as they help us identify areas for improvement and ensure that future guests have a better experience.We apologize for the issues you encountered during your stay, particularly the internet coverage problems. Connectivity is crucial for our guests, and we're actively working to address this issue to provide a more reliable and efficient internet service.Regarding the condition of your room, we understand your concerns about it feeling old and having a musty smell at times. Your feedback is valuable, and we are committed to improving our accommodations. We will be exploring opportunities for room upgrades and makeovers to provide a more comfortable and inviting atmosphere.Your suggestion for providing bottled water is noted, and we will consider adding this amenity to enhance our guests' experience.We appreciate your positive comments about the hotel's location, its proximity to the CBD and the walkable distance to the free bus service. We value your input, and it helps us make necessary adjustments to better meet our guests' needs.We hope you will consider staying with us again in the future, as we are dedicated to enhancing our services and facilities. If you have any specific requests or if there's anything else we can do to make your next stay more enjoyable, please feel free to reach out to our guest relations team.Thank you for choosing us as your accommodation, and we look forward to the opportunity to host you again.Warm regards,Crown Plaza Perth Team.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value input from our guests, as it helps us improve our services and facilities.I'm genuinely sorry to hear about the issues you experienced during your stay. It's clear that the noise from the gym and the inconvenience of having only one working lift disrupted your stay. Please accept my apologies for any inconvenience this may have caused.We are committed to making necessary improvements to ensure our guests have a more enjoyable experience. We will look into ways to mitigate the noise issue from the gym, and we'll also address the lift situation to prevent such chaos in the future.We genuinely appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future. If you do decide to return, please don't hesitate to reach out to us directly so that we can make special arrangements to enhance your stay.Thank you once again for sharing your experience, and we look forward to serving you better in the future.Warm regards,Guest relation manager, Hemant Kumar

DearJohn,We appreciate you taking the time to share your feedback about your recent stay at our hotel. Your comments are valuable to us as they help us identify areas for improvement and recognize what we're doing well.We apologize for the inconvenience you experienced with the non-functioning lifts and the TV in your room. Technical issues can be frustrating, and we understand how they can impact your stay. Please be assured that we are taking steps to address and resolve these issues promptly.Your feedback regarding the service and cleanliness in our restaurant is also important to us. We are working diligently to maintain high standards in these areas, and your comments will assist us in improving our service quality and overall experience.We're pleased to hear that you found our hotel to be in a convenient location, and we appreciate your positive remarks about our reception and bar staff. Providing excellent customer service is a priority for us, and we're delighted to know that our team made a positive impression on you.Your feedback is appreciated, and we'll use it as an opportunity to enhance our services. We hope to have the chance to welcome you back in the future and provide you with an improved experience that reflects the quality we aim to deliver.Warm regards,Crown Plaza Perth Team,

Dear Anthony,Thank you for taking the time to leave a review of your recent stay with us on 2/10. We appreciate your feedback and value your input. Your opinion is important to us, and we use reviews like yours to continuously improve our services and provide the best possible experience for our guests.We are pleased to hear that you enjoyed your stay with us. It's always our goal to make our guests feel comfortable and well taken care of. If you have any specific suggestions or feedback on how we can further enhance your experience in the future, please do not hesitate to reach out to us.We hope to have the pleasure of welcoming you back in the near future. If you have any questions or if there's anything we can assist you with, please feel free to contact us. Thank you once again for choosing to stay with us.Regards, Crown Plaza Perth Team.

Dear Tim,Thank you for sharing your wonderful feedback with us! We are delighted to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing friendly and helpful service, and we are thrilled that you felt well taken care of. We're also glad you enjoyed the amazing view and our convenient location. It's our goal to make our guests' visits memorable, and it sounds like we succeeded during your stay.We would be absolutely thrilled to welcome you back for another visit in the future. Please don't hesitate to reach out if you plan to return; we'll be here to ensure you have another fantastic stay.Thank you for choosing to stay with us, and we look forward to your next visit!Warm regards,Crown Plaza Perth Team

Dear Kelli, Thank you for returning to stay with us for the second time and for taking the time to share your valuable feedback. We truly appreciate your loyalty and are delighted to hear that your overall experience was excellent.It's wonderful to know that most of our staff provided you with amazing service, and we apologize for the experienced at the bar. We will address this issue to ensure that all our team members are well-equipped to meet guest expectations. Your feedback helps us improve, and we thank you for bringing it to our attention.Parking can sometimes be a challenge, but we're glad you were able to find a spot. We appreciate your understanding in this matter.We're thrilled that you find our location fantastic, especially for events at Langley Park. It would be our pleasure to welcome you back for another stay in the future. If there is anything specific you would like us to improve or if you have any special requests for your next visit, please feel free to let us know.Thank you for your continued support, and we look forward to hosting you again soon.Warm regards,Crown Plaza Perth Team,

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.We were glad that you enjoyed your stay with us. We are looking forward to your return visit.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team.

Dear Anonymous,Thank you for your rating, we hope to welcome you back!KInd regards,Crowne Plaza Perth Team