Dear Charlie,Thank you for your feedback. Our records indicate you stayed with us while attending a recent dog show in Lindsay. At the time of reservation and check-in, our pet policy including deposits and pet fees are clearly conveyed to all guests travelling with pets. Pet deposits and cleaning fees are a hotel industry standard. Upon arrival, you expressed your disagreement with the pet deposit and fees necessary for your pet to stay in your room. Hence, you signed and expressed your written agreement to refrain from housing your pet in your hotel room during the course of your stay. At the time of check-out, our housekeeping attendants observed a notable amount of pet hair in your room. Upon review of our security camera footage, it was observed that your pet did indeed enter your room and remained in the room over the course of your stay with us. As clearly noted in the pet policy you signed, once a pet has entered a guest room, a deep cleaning fee will apply. We are sorry that your disagreement with standard hotel pet policies and subsequent charges may have affected the enjoyment of your experience and stay with us. We wish you the best in your future travels.

Dear Travis,Thank you for your feedback. Our welcome letter you received at time of check-in, invites all guests to contact our guest services agents for amenities such as individually wrapped disposable cups, coffee pods, coffee maker and ice to be delivered to their room at any time during their stay. Our records indicate you reserved a smoking room with one double bed online via a third-party booking agent. Our outdoor-access property is set up with individual PTAC units in each room which are not connected from room to room. Therefore, a few select rooms remain designated as smoking rooms for guests who prefer this convenience. As advertised on all booking platforms, all rooms with one double bed are furnished with a stand-up shower only. We are sorry to hear you did not enjoy your stay with us. We do encourage all guests to contact our hotel directly at time of reservation to ensure our onsite guest services agents may assist in choosing a room which best suit their needs. We do hope you will reconsider staying with us again in one of our more spacious rooms in the future.

Dear Sukhjinder,As advertised, our Continental Breakfast offers an assortment of croissants, muffins, hot cereals, fresh fruit, yogurt, waffle station, coffee, tea and juice. We appreciate your feedback and will take into consideration when next updating our breakfast selections. Thank you and all the best with your future travels.

Dear Angela,Thank you for your review. Our welcome log indicates that your son expressed everyone’s happiness and satisfaction with the accommodations when he returned to the lobby to reset keys after accidentally locking them in the room. Should your concerns have been brought to our attention during the course of your stay, we would have given our utmost to reassure you of any uncertainty and offer solutions to ensure your peace of mind. We appreciate your concern regarding the appearance of our exterior doors. Please rest assured, our locks were recently upgraded to RFID secure locks for enhanced guest security. We are in the course of retrofitting all outer casings for the new locks. The outer casing to be installed are solely for cosmetic appearance and bear no effect on the integrity of the locks. Furthermore, our property is equipped with security cameras throughout all public areas and guest services agents are available to assist 24 hours a day. For the health and safety of all guests in keeping with COVID-19 precautions, it is standard housekeeping practice to open windows to keep rooms well-ventilated between each guest’s stay. We appreciate your feedback and wish you the best in your future travels.

Dear Guest,Thank you for your feedback. We are sorry you did not enjoy stay. As advertised, our continental breakfast consists of an assortment of bakery items, waffle station, hot cereal, fresh fruit, yogurt, coffee, tea and juice. Upon receiving your review, our guest services team is a bit confused as to the reason for your dissatisfaction. Each morning, our breakfast team continuously replenished supplies for your group as everyone enjoyed our breakfast offerings over the course of several hours. It was impressed upon our team that your group appreciated our selections so much so that everyone packed platefuls of items to go upon finishing their dine-in portions. Our records indicate no issues or concerns were brought to our attention from any members of your group during the duration of your weekend with us. Guest happiness is of utmost importance to us. We regret that we were not made aware of any concerns during your stay. We would have gladly resolved any issues to the best of our ability to ensure you and your group enjoyed your time with us. We appreciate your feedback and will share your concerns with our team to address any issues/concerns where necessary. Thank you.

Hello Muhammad,Thank you for staying with us during your recent visit to Lindsay. Please contact hotel directly to discuss any issues you may have experienced. We value the opportunity to address any concerns so we may better serve our guests in the future. We appreciate your feedback!

Hello Sarwar,Thank you for staying with us during your visit to Lindsay. Please contact hotel directly to discuss any issues you may have experienced. We value the opportunity to address any concerns so we may better serve our guests in the future. We appreciate your feedback!

Hello Scott,Thank you for staying with us during your visit to Lindsay. Please contact hotel directly to discuss any issues you may have experienced. We value the opportunity to address any concerns so we may better serve our guests in the future. We appreciate your feedback!

Hello Mike,Thank you for staying with us during recent visit to Lindsay. You stated during our conversation that you felt that our carpet could have been cleaner, but other than that your room was clean and comfortable during your multi night stay. I clarified that our carpets are steam cleaned on a regular interval and always vacuumed prior to guests’ arrival. We do hope you stay with us the next time in area so you may enjoy our updated LVP flooring, which will be installed in the coming months.

Greetings Vince,Thank you and your partner for staying with us for 2 nights during your visit to Kawartha Lakes region. From speaking to you directly it sounded like you visited many locations and had a wonderful time. It was a pleasure to personally interact with both of you during breakfast throughout your stay. You did ask if we had jam, I advised you, we did not at the moment but your feedback/recommendations would allow us to introduce additional items in the future. Our continental breakfast currently consists of the following items; Fruit, Muffins, Hot Cereal, Croissants, make your own Waffles station, Yogurt, Butter, Tea, and fresh Coffee. I observed you enjoying all of these items for a minimum of 30 minutes each morning. I do hope the directions I gave you on your last day were able to get you to Port Perry and back home to Toronto safely and efficiently.

Dear Adrian, Thank you for your comments on your most recent stay. Our records indicate that you reserved a smoking room through a third party online reservation system. We strongly advise guests to contact hotel directly if they have any questions when choosing a room type at time of booking. We are sorry you did not enjoy your stay in the smoking room you booked online. We do hope you will give us another opportunity to serve you in one of our comfortable and spacious non-smoking rooms in the future.