I understand that we stayed during the winter when the city is a ghost town, but it was like the staff have not walked the halls of the hotel since the tourist season ended. Our room had trash on the bathroom counter and floor. The desk clerk claimed the heat was on in the room during check in, it was not on when we arrived to the room. Shortly after arriving we walked to the water park, which was like a maze that you could easily get lost in. The three flights of stairs to the pool/water park area were completely dark with no lighting at all, guests had to use their flashlights. There was trash, and dirty linen on every floor of the hallways. The front desk clerk even reported that she has never walked the floor plan and was not able to give us direction when we checked in. Our room was right next to what seemed like a pump room, you could hear the pump running every few minutes and a loud fan running constantly. I would highly recommend the staff be more attentive to their building.