디럭스 콘도, 침실 1개 (1 King and 1 Sofa Sleeper) | 테라스/파티오

포인츠 노스 인 여행 후기

3.5 out of 5
포인츠 노스 인
101 Michigan Ave, Charlevoix, MI

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 78개 이용 후기 중 32개" "
평점 8 - 좋아요. 78개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 78개 이용 후기 중 12개" "
평점 4 - 별로예요. 78개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 78개 이용 후기 중 3개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Aimee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was a hidden gem! So great for a family stay In Charlevoix
2019년 12월에 1박 숙박함
답변 제공: Crystal 님, 2019년 12월 26일
We appreciate your feedback. Thanks for staying at the Pointes North Inn!

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 11월 25일
Tom, thank you for the perfect review!

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 11월 12일
Jordan, thank you for the Perfect Score! We love it when guests fully enjoy what Pointes North Inn has to offer. We hope to see you again!

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 11월 4일
Thank you very much for your review! I hope you visit us again.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 10월에 2박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 10월 28일
Thank you for leaving a review! I am sorry that the room bed didn't garner a higher rating. As your username is Anonymous, I don't have a record of what room you were in to assess the bedding and make the proper improvements. I hope you consider visiting us again!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great! Walking distance to everything. Property was very clean and spacious. My only complaint was that the bed was very uncomfortable. Very hard with flat, flimsy pillows.
2019년 7월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 7월 29일
Thank you for the review, we appreciate the feedback and strive to improve in the areas that we can. If you could contact us directly, I would like to know what room you were in so we can look into getting a replacement.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Choice of views:parking lot or noisy street. Unit VERY dated, desperately needs updating. Carpet needs cleaning.
2019년 6월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 6월 29일
I'm sorry that we did not meet your expectations. With all the rooms individually owned, some owners have different tastes in decor. I hope you visit us again. I will ensure that you are put in a more agreeable accomodation.

10/10 - 훌륭해요

Sherri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great getaway!
Amazing location! Walking distance to most everything. Loved the town! Loved the location! Loved this place! We will be back.
2019년 6월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 6월 11일
Sherri, Thank you for your review! I am glad you enjoyed your time at Pointes North Inn.

6/10 - 괜찮아요

Cathren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Very clean but hard to sleep
Everything was fantastic about this place except for the ability to fall asleep because of noise which is purely due to the way the sleeping room was laid out and the volume of the people in the hallways. Also there is a light in the hallway that comes directly into the sleeping room. There isn’t a blackout curtain to keep the light out.
2019년 5월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 6월 29일
Thank you for the review, we appreciate the feedback. I am sorry that your experience with Pointes North Inn fell flat. We make every attempt to keep the noise level in the hallways down in regard to other guests. Sometimes that message is not adhered to and some patrons can get a bit over exuberant, especially on the weekends. We are in the process of installing thicker curtains into all of our suites as we have upgraded our lighting in the hallway and that seems to be a common remark. Again, thank you for the review and we hope you visit us in the future!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, comfortable bed, nice screened in porch.
2019년 4월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 4월 8일
Thank you for your review and choosing Pointes North Inn! We hope to see you again.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over all a great place to stay the room was very nice And comfortable, and located just a min from town
2019년 3월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 4월 8일
Bryan, Thank you for the review, we appreciate the feedback! Our location is tough to beat and we pride ourselves on top notch ammenities. I'm sure we'll see you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함
답변 제공: M. Smith - General Manager 님, 2019년 4월 8일
Thank you for the review! We hope to see you again soon.

6/10 - 괜찮아요

Nicholas

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Resident Skunk
Would have been really good, except a skunk had taken up residence near our unit furnace. So through both nights, several people in our group actually were woken up by the bad smell. Understand mgmt couldn't do much about it quickly, but certainly made our stay rather restless and disturbed. Otherwise we thought it was a great value with amazing location with just enough amenities.
2019년 2월에 2박 숙박함
답변 제공: M. Smith 님, 2019년 3월 16일
Nicholas, Yes, my apologies. The weather had been fluctuating during that time and caused them to become active. In that time we have had 3 removed from the area and relocated. I hope that you come visit us again and I thank for choosing Pointes North Inn.

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Winter snowshoe weekend
Cozy
2019년 1월에 2박 숙박함
답변 제공: Matthew S. - General Manager 님, 2019년 1월 30일
Jeff, Thank you for the review! We appreciate the feedback and hope to see you again soon. Thank you for choosing Pointes North Inn for your Northern Michigan escape!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 1월에 1박 숙박함
답변 제공: M. Smith 님, 2019년 1월 10일
Thank you for your review! Is there anything in particular that we could have done to make your stay a 5 out of 5?

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, nice room! Our door was a bit of a pain to open. Had to have the desk help us twice.
2018년 11월에 2박 숙박함
답변 제공: Matthew S. - General Manager 님, 2018년 11월 9일
Thank you for your review! We are sorry that you had difficulty with your door and we are making arrangements to have that addressed. Thanks for making Pointes North Inn your Northern Michigan escape!

10/10 - 훌륭해요

Grant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We have stay here three times . Room 104 best!
2018년 9월에 2박 숙박함
답변 제공: Matthew S. General Manager - Pointes North Inn 님, 2018년 9월 29일
Grant, Thank you for the review! I think there are many that agree about unit 104. A beautiful full kitchen in a one-bedroom is tough to beat. Thank you for making Pointes North Inn your Northern Michigan escape!

8/10 - 좋아요

JulieH 님, Sterling Heights, MI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff. The room was very clean. Fitness room was nice. We did not use the pool. Proximity to dining and shopping is excellent. We would stay there again without hesitation.
2018년 8월에 1박 숙박함
답변 제공: Matthew S. General Manager - Pointes North Inn 님, 2018년 9월 2일
JulieH, Thank you for the kind words. We also thank you for choosing Pointes North Inn for your Northern Michigan escape!

6/10 - 괜찮아요

Jill 님, Indiana

While the condo we stayed in met our basic needs and was adequately clean, the property overall is greatly in need of updating. The lobby is shabby and musty smelling from the indoor/outdoor pool being located there. While a very marginal continental breakfast is offered, it is not enjoyable to eat in the musty lobby area. Cooling system forces hot air from each condo into hallway making it stifling hot. Again, a need to update.
2018년 8월에 2박 숙박함
답변 제공: Matthew S. General Manager - Pointes North Inn 님, 2018년 8월 20일
Jill, Thank you for the review. I am glad that the room was agreeable. However, I am sorry that you felt that the property condition was below par. We are looking at getting the lobby updated to match our other Northern Michigan Escapes offices. We do a small continental breakfast, at no additional charge, that has everything to get your day started; bagels, cereals, a variety of yogurt, fruit, coffee, and orange juice. If this offering is not enough, there are any number of spots that are located within a short walking distance from the Inn. I hope to see you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Matthew S. General Manager - Pointes North Inn 님, 2018년 8월 15일
Thank you for your review and making Pointes North Inn your Northern Michigan escape!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Matthew S. General Manager - Pointes North Inn 님, 2018년 8월 3일
Thank you for taking time for a review! We welcome the feedback. We hope to see you again!

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 6월 14일
Thank you for taking time to leave us a review! We look forward to having you again.

10/10 - 훌륭해요

Roy 님, Ypsilanti, MI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had 2 suites and they were both very nice and were decorated with different themes. They have all of the amenities one would expect and the Jacuzzi tub is a nice bonus. The gold fixtures in one of the bathrooms make it a bit dated, but everything worked fine and was spotless. There is even a screened in porch with patio furniture. It was a little too cool out to take advantage of on this trip, but I can image it being very pleasant setting out there having coffee in the morning or watching all of the activity in the evening. Though it sets very close to the road, with the sliding door closed, we never even noticed the traffic noise. All of the shops, restaurants and pubs are within 2 blocks and the marina park is just across the road. We would definitely stay here again.
2018년 5월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 5월 15일
Roy, Thank you for the review, we love feedback! I am glad that you and your guests enjoyed what we have to offer at such a close proximity to the downtown area. Yes, we are in the process of phasing out the gold colored fixtures and hardware. We look forward to having you again!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Inn with comforts of home, close to downtown.
We had a wonderful stay with friends. We were able to walk to shop, to the beach, to a nice restaurant to eat. Nice offer by Expedia, but be aware that the Inn charged me more than Expedia quoted.
2018년 3월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 5월 17일
Thank you for taking your time to leave a review! With us located so close to the downtown area, there is nothing to miss out on. Everything is just a stone's throw away. I'm not sure what you mean by the last sentence. Everything that is charged to you is stated on our Expedia site. If you have further questions or concerns, please contact me directly and I can assist you. Thank you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect central location to downtown
It's a bit older, 1980's renovation probably, but very clean and comfortable. Staff was very nice and helpful. Very walkable to downtown restaurants and shops. We would go back again.
2018년 4월에 2박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 5월 15일
Thank you for your review! Yes, we are celebrating our 30th this year and I believe there may be a few items that show it. Our location, top notch housekeeping, and beautiful condo suites really knock it out of the park though.

8/10 - 좋아요

Don 님, Kewadin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short walk to shopping and dining
Did a night out for Valentine's Day eve. Walked to get dinner, drinks, and did some shopping. We like this place due to its proximity to the above activities and the fact it has a living area separate from the sleeping area. The fridge, microwave, and small bar sink are a nice feature. The only drawback is the road noise.
2018년 2월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 2월 16일
Don, I am very happy that you and yours enjoyed the evening! Our location is second to none all the downtown activities are virtually at your doorstep. Yes, there is some road noise that is present in the living room. However, the bedroom being set away from the road are peaceful resting quarters. Thank you for the review!

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel.
Hotel was awesome. Would of liked to stay longer. Was nice walking to local bars. Great atmosphere. Would definitely would highly recommend this hotel.
2018년 1월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 2월 3일
Thank you for the great review! Many underestimate the convenience of our location. Everything you need for your stay is virtually at your fingertips.

10/10 - 훌륭해요

Severin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2018년 1월 4일
Thank you for the review! We hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay everything was in pristine condition! You will not be disappointed
2017년 10월에 1박 숙박함
답변 제공: Matthew S.- General Manager 님, 2017년 11월 6일
Thank you for your review! We hope to see you again.

6/10 - 괜찮아요

cb 님, indiana

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
seems it would be good for long term stays
Location was good. Front desk staff helpful. Hotel room had a musty odor and the HVAC vents were in need of cleaning.
2017년 9월에 2박 숙박함
답변 제공: Matthew S.- General Manager 님, 2017년 11월 13일
cb- Thank you giving us a review. I am sorry that the suite had not met or exceeded your expectations. Had you mentioned the issues with the front desk? It is policy, if possible, to move guests if there are any items that may be amiss in the room. I do hope you get to visit us in the summer as this little harbor town grows in population tenfold.

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value
The condo was nice except the air conditioner in bedroom window was so loud we had to turn off. As a result sleep difficult, as it was hot. Also, we did not get the deluxe condo stated on our paid confirmation. It appeared we were given the standard condo instead. Overall it was a good place to stay for the money and location, but there's no way I'd accept that condo 108 unless new bedroom air conditioner.
2017년 9월에 2박 숙박함
Thank you for the review! 108 has a wonderful beach house feel, I love the driftwood like flooring. We are in the process of replacing that AC unit.

2/10 - 너무 별로예요

Patriia 님, Rancho Mirage, CA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Hotel
Our Room had a horrible odor to it. Bugs everywhere. The air conditioning unit hadn't been cleaned in who knows how long, the dust was flying out of it. My husband and I couldn't sleep all night we did get bite by whatever bugs. I at check out made the front desk clerk call the manager who wasn't there yet at 8am. He wanted to know what kind of bugs, REALLY! Whoever gives this place good reviews must be friends of the owner. Because this was the worst hotel I have ever stayed in.
2017년 8월에 1박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room!
Great room!
2017년 8월에 2박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was great!
2017년 6월에 1박 숙박함

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
It was interesting that the office closes early and there was no access to the pool. Overall a nice unit and very handy to the Beaver Island ferry.
2017년 6월에 1박 숙박함

2/10 - 너무 별로예요

Molly 님, Ann Arbor MI

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel reeks of Chlorine and mildew.
The room was old, dark and dingy. I dreaded spending time there. There was no breakfast food on weekdays and the coffe promised in the morning was unavailable until 10:00 because that area was locked to visitors until the desk person showed up at 10:00...normal policy!

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was excellent for our family of 5! Room was clean! The jacuzzi was a huge bonus since we didn't know they offered a pool.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient lodging. Within walking distance to downtown. Pleasant room; but could use some updating.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Thomas 님, Illinois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big room great location
It's not new, but everything worked. Very comfortable and plenty of room.

8/10 - 좋아요

Derek 님, Richmond

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Perfect spot for downtown
This is a perfect spot to strike out into downtown Charlevoix. You are just footsteps from everything!

6/10 - 괜찮아요

Pat 님, Michigan

Average, not Excellent
This hotel is comfortable for a couple of days visit, but not the best atmosphere. Definitely outdated and the bathtub in the center of the bedroom is not an exciting feature. Staff was not overly friendly, just average.

8/10 - 좋아요

calvin 님, Holland, MI

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
All the Comforts of Home!
Ours was a brief get-a-way and the home-like atmosphere of the hotel was exactly right. Lot's of resturants around and plenty to do.

8/10 - 좋아요

Dalibor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Bru 님, Kewadin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, roomy layout
We stayed in March, so it was cool but not freezing out. We chose this condo because of the close proximity to downtown. We booked a two bed, two bath unit. The place was very clean and tidy. The master bed/bath is a loft style overlooking the kitchen/living area. The room contained a jetted corner tub, lav sink, and shower. The toilet was behind a seperated door for privacy. The loft was a large area, but didn't provide any noise privacy. I would have preferred an actual room, rather than a loft. The guest room is off the entrance with a bathroom attached. There is also a door from the hallway to the guest bath with tub shower. It is a typical bedroom, not too large and not too small, with a smaller flat screen TV. The kitchen had a medium sized fridge, small oven/stove, microwave, small dishwasher, and a coffee maker on the counter. We only stayed one night, so the fridge was the only appliance we utilized. The kitchen also has a peninsula with bar seating. The fireplace in the living area didn't seem to work. I tried switches and the remote, but nothing. There is also a small patio that overlooks the street below, US31. Overall the room was pretty quiet, but the place was not very busy.

8/10 - 좋아요

James 님, Michigan/United States

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Spacious condo in Northern Michigan
Stayed in spacious two bedroom deluxe condo (Two king beds/Jacuzzi?). Overall condo was great. Complaints are minor. Gas fireplace did not work, and sloppy wood trim work. No issues getting parking space, but parking lot is somewhat tight. Had issues connecting to free wifi.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and convenient, especially for a famil
Stayed here for a weekend with friends. Comfortable and convenient. Interesting 80's style layout, but interior was nice.

4/10 - 별로예요

Pat 님, Michigan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Advertising
It looked nice in their advertising and even on the sign outside but not all rooms have fireplaces or Jacuzzi's. The biggest problem we had was not hot water. The poor desk clerk did not know how to relight the pilot light for the water heater and had to call his manager in to do so the first night that it happened. So no shower or Jacuzzi that night. The next night the same thing happened and the maintenance person wasn't answering his phone. So no hot water meant no shower again and no Jacuzzi. I understand that it was a holiday but was very upset that we didn't have hot water. I understand from the staff that this problem has happened before. Maybe things need updating!!!

10/10 - 훌륭해요

Dakota 님, Macomb, MI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First Vacation with our Dog.
This was a wonderful experience with our Dog. The staff, Trisha and Matt, were very friendly and professional. The condo was wonderful. The location was AWESOME!! Thank you,

8/10 - 좋아요

DOUGLAS D 님, Lincoln Park, Mi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great long weekend in Charlevoix
We spent 3 nights a the Points North Inn, 10/30 through 11/2 2015. Our daughter was married at the Jordan Valley Barn and the Inn was about a 20 minute drive away. 6 of us stayed in a 2 bedroom 2 bath unit, it was very comfortable and we had plenty of space. Other members of of family also stayed here in 2 one bedroom and another 2 bedroom units. The one bedroom units are all on the ground floor and feature screened in patios, the 2 bedroom units are all on the second floor and feature large open balconies. The Inn is walking distance from downtown Charlevoix and all of its shops, there is a great view of the drawbridge from the balconies. The only 2 issues we had were the lack of a 24 hour front desk, some of our party needed to leave early on Monday morning and couldn't check out until the desk opened at 9am, and the combination lock on the rear entry didn't work well and required many attempts to gain entry at night.