산 전망

그랑드 머큐어 페트라 여행 후기

5 out of 5
그랑드 머큐어 페트라
Queen Rania Street, Petra, Wadi Musa

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 82개 이용 후기 중 35개" "
평점 8 - 좋아요. 82개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 82개 이용 후기 중 18개" "
평점 4 - 별로예요. 82개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 82개 이용 후기 중 6개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Keisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Abedrabo Twaissi Direttore Generale Cluster 님, 2023년 12월 12일
Hello Keisha,Thank you for taking the time to rate our hotel with a perfect 5 out of 5. We appreciate your positive feedback.We're delighted to see that you had a great experience with us. If there are specific aspects of your visit that you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out.Thank you once again for choosing our hotel.Best regards,Abedrabo TwaissiCluster General Manager

10/10 - 훌륭해요

Ursula

2023년 10월에 1박 숙박함
답변 제공: Abedrabo Twaissi Direttore Generale Cluster 님, 2023년 10월 30일
Dear Ursula,Thank you for rating your experience with us a perfect 5 out of 5. Your feedback is truly appreciated, and we're delighted to know that you had such a wonderful time during your stay.Your high rating reaffirms our commitment to delivering excellent service and ensuring our guests have a memorable visit. If you ever have any specific comments or suggestions you'd like to share, please don't hesitate to reach out. We always welcome the opportunity to improve and enhance our services.We look forward to welcoming you back in the future. Warm Regards,Abedrabo Twaissi Cluster General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice property conveniently located 10 minutes from the parking for Petra. Friendly and helpful staff. Good breakfast. Amazing chocolate offering at 16:00 every day. Understaffed at bar during happy hour. Lacking in vegetarian food options.
2023년 9월에 3박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 9월 30일
Dear valued guest,Thank you for taking the time to share your feedback following your recent stay at our Movenpick Nabatean Castle. We truly appreciate your insights, and we are pleased to hear that you found our location convenient and enjoyed our friendly and helpful staff, as well as the delicious breakfast we offer.We are especially delighted that you had the chance to savor our amazing chocolate hour; it's a delightful treat that many of our guests look forward to!However, we apologize for the inconsistency you experienced in our Al Nadeem bar during happy hour, we assure you that we are working to address this issue to ensure a more seamless experience for our guests in the future.Regarding the lack of vegetarian food options, we want to explain that vegetables are available in our kitchen and served at our restaurants, just kindly scan the QR code displayed on our tables.Your valuable comments serve as an important tool for us to enhance our guests' experience, and we are grateful for your input. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Abedrabo TwaissiCluster General Manager

8/10 - 좋아요

Santiago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 9월 23일
Dear Santiago,Thank you so much for taking the time to share your feedback and for choosing to stay with us. We truly appreciate your rating and your valuable comments. Your input helps us continually improve our services to ensure our guests have an exceptional experience.We're thrilled to hear that you loved our breakfast amenities, and we're delighted to have scored a 98% in this category. Our team works hard to provide a delicious and diverse breakfast selection to cater to various tastes and dietary preferences. Your positive feedback encourages us to maintain and even enhance this aspect of your stay.We also appreciate your positive rating for our staff,our dedicated team members take pride in delivering excellent service and ensuring our guests feel welcome and well-cared for during their stay. Your recognition of their efforts is truly motivating, and we'll continue to strive for even higher levels of service.Regarding the restaurant, it appears there may have been some room for improvement based on your feedback. We'd love to hear more about your experience at the restaurant so that we can address any concerns you may have had. Your comments are invaluable in helping us enhance this aspect of our offerings to better meet your expectations.Once again, thank you for choosing us as your destination, and for your feedback. We hope to have the pleasure of welcoming you back in the near future, where we'll strive to provide you with an even more exceptional stay.Warm regards,Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Arianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottimo
Sono molto soddisfatta del mio soggiorno qui. L’hotel è spazioso e ben organizzato, il personale molto gentile e premuroso. La cena a buffet è molto variegata, così come la colazione. La hall d’ingresso è bellissima, molto d’impatto. La camera è ampia, ma avrebbe bisogno di essere rinnovata, così come i corridoi e gli ascensori. Molto comodo il servizio di bus navetta per Petra. Raccomandato!
2023년 9월에 1박 숙박함
답변 제공: Abedrabo Twaissi Direttore Generale Cluster 님, 2023년 9월 13일
Carissima Arianna,Grazie per il tuo feedback riguardo al tuo recente soggiorno. Siamo felicissimi che tu abbia avuto un'esperienza soddisfacente.Le tue gentili parole riguardo al nostro hotel spazioso e ben organizzato, al personale attento e alle opzioni culinarie diverse sono molto apprezzate. Prendiamo a cuore i tuoi commenti sulla camera, i corridoi e gli ascensori, e stiamo già lavorando a piani di ristrutturazione per migliorare queste aree.Siamo lieti che tu abbia trovato comodo il nostro servizio di navetta, e ti ringraziamo per la tua raccomandazione. Non vediamo l'ora di darti il benvenuto di nuovo e garantirti un soggiorno ancora più eccezionale. Se hai delle preferenze specifiche per la tua prossima visita, ti preghiamo di condividerle con noi.Cordiali saluti,Abedrabo TwaissiDirettore Generale Cluster

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A room with a view!
This hotel was the perfect place to base myself for exploring Petra. I received a free upgrade to a bigger room on arrival with a gorgeous view out over the valley. The hotel is out of the way of the hustle and bustle of the main street of Petra which I thought might have been a bit disappointing but proved to be great respite. The Bedouin dinner experience whilst the sun was setting is not to be missed! The hotel staff were very helpful in assisting to organise bus transfers to Aqaba and there is a free hotel shuttle bus that will take you to the other Mövenpick hotel right opposite the Petra Visitors Centre - I left at 7:45am for a morning exploring Petra. A great place to stay!
2023년 8월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 8월 23일
Dear Emma,Thank you for the great and in-depth feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that we're able to meet all your needs during your stay. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Nadia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 7월 29일
Dear Nadia,We always find it nice to know that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to rate your personal experience at our Mövenpick Nabatean Castle with us and Expedia.com readers. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

hicham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waouh ! mérite ses 5 étoiles
Coup de coeur pour cet hôtel. Le meilleur hôtel ou nous avons séjourné en Jordanie. Très propre, chambre magnifique, plateau de fruit pour votre accueil , mini bar, lit tres confortable, magnifique douche à l'italienne avec d'excellent produits. Climatisation silencieuse. La vue sur la vallée de Pétra depuis la chambre exceptionnelle. Les fontaines intérieur et extérieur contribuent à une ambiance apaisante. Petit déjeuner très bon. Le dîner à la carte au restaurant est très bon, généreux a un prix correct. La crème glacé que nous avons deguster au movenpick petra (car plus de choix de parfum) est très bonne également. Nous avons vraiment apprécié le chocolat time. Notre seul regret est de ne pas avoir profité de la piscine qui est en cours de rénovation. Tout était parfait. Continuez ainsi. Merci.
2023년 7월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 7월 16일
Dear Hicham,Thank you for the time you spent to share your in-depth feedback on your recent stay at our Mövenpick Nabatean Castle, to be considered as the best hotel you stayed throughout the country is certainly high praise, we are truly happy to know that we have managed to meet your expectations in regard to hospitality and services delivered. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 6월 26일
Dear Dana,Thank you for rewarding us with the highest possible score! We are thrilled that you have enjoyed your stay. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Yazan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alaa J. that works at the front desk was a fantastic help! She was kind, friendly, and professional. The view that the hotel has is Amazing. Everything was almost perfect except, the limited parking spots, the paint job inside the hotel, and the carpet on the 1st floor (the color of that carpet is bizarre) ;)
2023년 6월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 6월 19일
Dear Yazan,Thank you for the great feedback of your recent holiday experience at our Mövenpick Nabatean Castle; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that our hotel and staff were able to meet all your needs during your stay, rest assured that we will fail to pass your comment to the employee mentioned as we know it will mean a great deal with them. Moreover, kindly accept our sincere apologies for the inconsistency you experienced, your feedback in line with the parking spaces, paint inside the hotel, and the carpet will be forwarded to its respective department for further discussion and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sensacional em todos os aspectos.
Incrível em todos os aspectos, acomodação, atendimento, são tenho elogios para esta equipe. Sem contar que o hotel é lindo e tem uma vista sensacional no fim de tarde.
2023년 6월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 6월 17일
Dear Rafael,We would like to thank you for the praising review you shared following your recent visit to our Mövenpick Nabatean Castle and are delighted to read that we were able to match your expectations. We thank you also for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and attentive. We had a great Mountain View.
2023년 6월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 6월 14일
Dear Gerald,Thank you for sharing this great review of your recent visit at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle hotel.Best regards, Abedrabo Twaissi Cluster General Manager

6/10 - 괜찮아요

Gilberto

2023년 5월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 5월 22일
Dear Gilberto,Thank you for choosing Mövenpick Nabatean Castle and for taking the time and effort to rate your experience with us, kindly accept our deepest apologies for any inconvenience caused during your stay with us. We would also appreciate it if you could share more details and we will make sure attention will be given to your comments. Once again, thank you for your time, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Aditi

좋아요: 숙박 시설 상태 및 시설
otel
2023년 5월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 5월 21일
Dear Aditi,Thank you for choosing our Mövenpick Nabatean Castle for your holidays in Petra and for the perfect rating you shared on Expedia.com. We are thrilled that you enjoyed your recent stay with us. Looking forward to welcome and serve you again.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay!
Staff was very kind and provided us a very special experience. It was our wedding anniversary and we received a room upgrade and some wine and fruits in the room. We always felt welcome! Swimming had great temperature. Facilities are beautiful, stunning view outside for sunset and chocolate time is great for children. Special thanks to Muhammed from reception and Khalid restaurant manager.
2023년 5월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 5월 16일
Dear Daniel,First of all, we congratulate you with your wedding anniversary and we thank you for choosing our Mövenpick Nabatean Castle for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions and we are truly happy to know that we have managed to meet your expectations in regards to hospitality and services delivered, rest assured that we will not fail to pass your comments to those team members whom you have personally mentioned as we know it will mean a great deal with them. We hope you had an unforgettable stay in Petra, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager

4/10 - 별로예요

Bharath

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely not a 5 star property, will be good if they can re brand as a 3 star. Rooms look like converted studio apartments.
2023년 5월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 5월 11일
Dear Bharath,We would like to thank you for your preference in selecting our hotel for your holidays in Petra, as well as for taking the time to tell us about your recent experience among us. Mövenpick Nabatean Castle hotel is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, also we want to explain that our hotel was just renovated in the year of 2019 and still continuing the improvement of it, kindly accept opur deepest apology for the inconsistency you experienced during your stay with us, rest assured that it will be forwarded to its respective department for further revision. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager

6/10 - 괜찮아요

Manan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
AC broke down. Food wasn't good.
2023년 4월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 4월 25일
Dear Manan,First of all, we thank you for the time you spent to share your personal impressions of your stay at our Mövenpick Nabatean Castle. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Second, we sincerely lament hearing that your stay wasn't pleasant as it should have been due to the air condition, kindly accept our sincere apologies and rest assured that it will be reported to its respective department. Third, we lament reading that our restaurant's meal offer did not live up to your expectations as our professional team of chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all plates, nevertheless you may request a condiments or spice to our team members, and also there is a wide spice station in our restaurant for our guests to help themselves and season their dishes to their liking. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Ok stay. Not great
It is a very good 4 star not sure if there is a 5 star in Petra. Rooms were very hot. The service was excellent just not a comfortable stay.
2023년 4월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 4월 10일
Dear valued guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely lament reading that your stay was not as pleasant as it should have been due to unwanted room temperature, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured that it will be reported to its respective department for further discussion and improvement. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend this hotel. Rooms, staff and dining are all fabulous and the views are amazing. Great place to stay.
2023년 4월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 4월 10일
Dear Richard,Thank you for making our Mövenpick Nabatean Castle your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia.com, these positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Again, thank you for your visit, we hope that you had a nice journey back home, and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

2/10 - 너무 별로예요

Adrian

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay away not a 5 star hotel, everything is outdated the photos are misleading, there is a odd odour through the hotel either they don’t have a good ventilation system, AC in the rooms do not work.
2023년 4월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 4월 8일
Dear Adrian,We greatly appreciate the time you spent to review your recent experience in our hotel, at Mövenpick Nabatean Castle we always strive to exceed guests' expectations and your comments will help our teams to reach that goal. We sincerely lament reading that your stay was not as pleasant as it should have been, also we want to explain that our hotel was just renovated in the year of 2019 and still continuing the improvement of it, kindly accept our deepest apology for the inconsistency you experienced during your stay with us, rest assured that it will be forwarded to its respective department for further revision. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 - 좋아요

Margarete

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 3월 27일
Dear Margarete,We would like to thank you for taking time to rate your recent visit to our Mövenpick Nabatean Castle and are delighted to read that we were able to match your holiday expectations. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi Cluster General Manager

6/10 - 괜찮아요

Jessica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
ehh
There was not much to eat nearby, which we knew when booking. However, we were unaware of the high cost of eating on-site. The dinner was rather expensive for the food provided.
2022년 12월에 3박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2023년 1월 9일
Dear Jessica,We would like to thank you for your preference in selecting our Movenpick Nabatean Castle hotel for your holidays in Petra, as well as for taking the time to tell us about your recent experience among us. Also, we would like to take the opportunity to explain that the prices have been studied to offer the best value and in accordance with the prices applied by 4 star hotels in the same area.Thank you for making us your choice hotel when visiting the area and we hope that you had an unforgettable holidays in Petra.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The description on Expedia is a bit misleading in that it claims to be 1.8 km from Petra, and while that may be true in a "as the bird flies" sense, it's an 8 km drive from the entrance. Either way, it's a good hotel for the price and had what we needed.
2022년 12월에 2박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2022년 12월 29일
Dear David,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being is to ensure that we keep on delivering unforgettable holiday experiences to our guests.Movenpick Nabatean Castle hotel is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, we are delighted to know that you appreciated it and glad that you enjoyed your stay among us. Moreover, we understand that Movenpick Nabatean Castle hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website from where our agents will be able to offer you a personalized booking guidance to make sure you book the Accor destination that can make all your dreams come true. Once again, thank you for your visit, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager

8/10 - 좋아요

Lionel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place for one night
Great place to spend one night to visit Petra. Expensive dining option and drinks so have to find alternative. Staff is helpful and even though the rooms are a little dated it is comfortable
2022년 12월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2022년 12월 17일
Dear Lionel,We would like to express our gratitude for taking time to rate and share your feedback about your recent visit at our Movenpick Nabatean Castle hotel. First, we sincerely regret your dissatisfaction with the prices and charges of the hotel, we also want to explain that the prices and charges was also studied and in accordance with hotels of the same category in our area. Second, Movenpick Nabatean Castle hotel was one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, were saddened to know that it's not up to your expectation. Third, our staff serves each guest with the Movenpick spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.We hope that you had an unforgettable holiday in Petra and we thank you again for sharing your experience with us.Best regards, Abedrabo Twaissi Cluster General Manager

8/10 - 좋아요

Vishal

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Petra stop
Old castle property just renovated and decently comfortable 10mins from Petra has an amazing view of the mountains
2022년 12월에 1박 숙박함
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2022년 12월 14일
Dear Vishal,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Movenpick Nabatean Castle hotel with us and Expedia readers.Movenpick Nabatean Castle hotel was one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, we thank you so much for the appreciation of it and are glad to know that the hotel location was also matched with your holidays in Petra.Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Shamim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and clean hotel Staff were very helpful
답변 제공: Abedrabo Twaissi Cluster General Manager 님, 2022년 12월 7일
Dear Shamim,Thank you for sharing this great review of your recent stay at our Movenpick Nabatean Castle hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to welcome you back to the lowest point on earth where warmth meets the hospitality at Mövenpick Nabatean Castle hotel.Best regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Debadri

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Peer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Abedrabo Twaissi 님, 2022년 2월 19일
Dear Peer, We are honored of serving you and many thanks to you for this perfect rating. Looking forward to welcome you again. Regards, Abedrabo Twaissi Cluster General Manager

10/10 - 훌륭해요

Belinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cannot compliment the staff enough they totally made this visit. The hotel is lovely and in the Perfect spot overlooking the valley. It is about 10 min out of Wadi Musa in a taxi, but well worth it as you get to have breakfast and dinner on the terrace overlooking the valley. Some rooms just a little tired but ours was great with a very large king size bed. This was the very best part of our trip to Jordan.
2021년 10월에 2박 숙박함
답변 제공: Armin Weller 님, 2021년 10월 23일
Dear Belinda, Thank you for taking the time to share your experience at Movenpick Nabatean Castle Hotel. The team is very delighted to know that you had a wonderful stay with us and you enjoyed your breakfast and dinner with the valley views. We hope that you had a memorable tour in Petra and we wish to welcome you again in the future. Sincerely, Armin Weller Hotel Manager

10/10 - 훌륭해요

blanca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bonito hotel, hermosa vista Del Valle de Moisés personal amable un desayuno rico en la terraza todo muy bien! Excelente
2021년 8월에 1박 숙박함
답변 제공: Armin Weller 님, 2021년 8월 29일
Querida Blanca, Gracias por su calificación perfecta y sus amables comentarios. El equipo se alegra de saber que tuvo una estancia maravillosa en el Movenpick Nabatean Castle Hotel y que disfrutó de la vista del valle. Esperamos que haya tenido un recorrido memorable por Petra y deseamos darle la bienvenida nuevamente en el futuro. Un cordial saludo, Armin Weller Gerente del hotel

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnificent View
Wonderful experience with upgraded room, magnificent view, attentive service (except for lack of Gluten free bread). The pool temperature was a little chilly at 22C but everything else was exceptional.
2021년 6월에 1박 숙박함
답변 제공: Armin Weller 님, 2021년 7월 3일
Dear Sharon, Thank you for taking the time to leave us a review and an excellent rating. The team is delighted to know that you had a wonderful stay at Movenpick Nabatean Castle Hotel, our staff members were attentive to your needs, and you appreciated the magnificent view of Petra Valley. Your comments are important to us, so we take good note of them and will share these to our team. We wish that you also had a memorable time in Petra and we hope to welcome you again soon. Kind regards, Armin Weller Hotel Manager

10/10 - 훌륭해요

BiancaPimentel 님, Brasil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Foi incrível! Superou todas as expectativas. Café da manhã sensacional com chef cozinhando na hora o que quiser comer! Atendimento excepcional , funcionários extremamente receptivos! O quarto é gigante, maravilhoso e impecável! Eu moraria lá! Segurança muito bem posta, decoração fabulosa! Onde quer que eu vá procurarei movenpick, melhor rede de hotel! Os restaurantes mais românticos e com vistas sensacionais, comida típica muito bem preparada e refinado! Meu pedido de casamento não poderia ter sido em outro local! Amei a Jordânia, Petra estará para sempre na memória, e o hotel fez total diferença! Queria poder voltar todo ano!
2019년 8월에 2박 숙박함
답변 제공: Armin Weller 님, 2021년 1월 30일
Querida BiancaPimentel, Obrigado por sua excelente avaliação e excelente avaliação. Ficamos felizes em saber que você gostou de sua estadia em nosso hotel e em Petra, nossos serviços superaram suas expectativas e nossa equipe foi capaz de atender às suas necessidades. Desejamos recebê-lo novamente em Petra no futuro. Atenciosamente, Armin Weller Gerente do hotel

8/10 - 좋아요

Alessandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Petra
Ótimo atendimento e comodidade . O restaurante deixa a desejar no Buffet do jantar, poucas opções de comida .
2019년 12월에 3박 숙박함
답변 제공: Armin H. Weller 님, 2020년 1월 16일
Caro Sra. Allesandra, Obrigado por reservar um tempo e compartilhar conosco seu feedback positivo. Certamente levaremos seus comentários a sério e trabalharemos para oferecer uma ampla variedade de opções para nossos buffets de jantar. Como atendemos a muitas nacionalidades, fazemos o possível para oferecer a maior variedade possível de opções, mas nem sempre podemos ter sucesso. Agradecemos sua gentileza e compreensão e desejamos os melhores cumprimentos de Petra. Armin H. Weller Gerente do hotel

10/10 - 훌륭해요

Carole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bien placé, au calme, facile d’accès en voiture. Dommage que la piscine soit intérieure...
2019년 10월에 1박 숙박함
답변 제공: RaniaB 님, 2019년 10월 6일
Dear Carole, Thank you for sharing your positive review following your recent stay at Mövenpick Nabatean Castle Hotel. It is a delight to know that you have enjoyed your stay and all aspects of it was up to your expectations. Hoping to have the pleasure of welcoming you back soon. Best regards, Rania Bawalsa Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, luxurious, slippers and gown provided, water provide, iron provided just so well equipped ! Staff at reception so friendly and helpful. It was my sisters anniversary so they provided a cake and even upgraded us so kind and made it extra special. Only downfall was you can only get food room service until 11pm called at 10.50pm no one answered to take order and receptionist said they would get back to me and never did!!! Apart from that everything else wasn’t perfect, view is sensational and we had a balcony. Just a really comfortable stay and bed.
2019년 9월에 1박 숙박함
답변 제공: RaniaB 님, 2019년 9월 16일
Dear Valued Guest, Thank you for taking the time to share your feedback with us and delighted to know that you have enjoyed your time and the overall experience exceeded your expectations. Regret that we were not able to provide you with a satisfactory service via room service, apologies for the inconvenience. The team and I will be looking forward to the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

8/10 - 좋아요

Charalambos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend this hotel if your purpose is to visit Petra. Clean, comfortable beds, friendly and helpful staff. Breakfast could be better and swimming pool is too cold to enjoy!!
2019년 8월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 9월 11일
Dear Charalambos, Thank you for sharing your feedback with us and delighted to know that you had an enjoyable stay. On the other hand, we have noted your comments in regards to the breakfast quality assuring you that it will be shared with the culinary team for their action. Apologies if you were disappointed from the swimming pool as it is only heated during winter time. Looking forward to the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place relaxing and with a wonderful panorama on the desert. The personnel is very friendly and available for any request. Suggested!
2019년 8월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 8월 17일
Dear Valued Guest, Thank you for sharing your feedback with us and delighted to know that you have enjoyed your time and the staff service met your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

10/10 - 훌륭해요

EDISON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel muito confortável
Muito legal o hotel, espaçoso, vista linda, porém a piscina estava gelada, impossível de entrar.
2019년 7월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 7월 29일
Dear Edison, Thank you for sharing your positive review and delighted to know that you have had an enjoyable time with us. On the other hand I have taken note of your comments regarding swimming pool and would like to inform you that we only heat it during winter time, however, your comment will be shared with our engineering team for a solution to avoid future repetition. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

10/10 - 훌륭해요

renato

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La struttura e' molto bella il personale e' gentile, fare un bel bagno in piscina dopo essere stato nel deserto wadi rum e' stato molto corroborante.
2019년 6월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 6월 24일
Dear Renato, Thank you for taking the time to share your feedback following your recent stay. It is a delight to know that you have enjoyed your time, the hotel facilities and staff service met your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 5월에 3박 숙박함
답변 제공: RaniaB 님, 2019년 6월 9일
Dear Valued Guest, Thank you for rating our resort after your recent and we do hope to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
suite (upgrade gratuito) fin troppo grande, bagno piccolo ma comunque confortevole. non all'altezza di un cinque stelle ma personale gentile e menzione particolare alla qualita' di lunch bar e colazione.
2019년 4월에 1박 숙박함
답변 제공: RaniaB 님, 2019년 5월 14일
Dear Valued Guest, Thank you for taking the time to share your feedback and happy to know that the stay was up to your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The views from the hotel were lovely however having stayed at Mövenpick’s before I was a bit disappointed by the quality of the food and the facilities
2019년 4월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 4월 25일
Dear Valued Guest, Thank you for taking the time to share your feedback with us, be assured that your comments will be shared with the concerned team to ensure future improvements in regards to food quality and facilities. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
This is a tired and understaffed hotel which due to the location was and could be fabulous
2019년 3월에 3박 숙박함
답변 제공: RaniaB 님, 2019년 3월 25일
Dear Valued Guest, Thank you for sharing your review with us and apologies if we didn't succeed to provide you with enjoyable stay. Hoping to have the pleasure of welcoming you back and give us another opportunity to regain our trust. Best regards, Rania Bawalsa Hotel Manager Mövenpick Nabatean Castle Hotel

8/10 - 좋아요

실제 이용하신 고객

2019년 2월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 4월 3일
Dear Valued Guest, It has been a great pleasure welcoming you to our hotel and I wish to thank you for taking your time to share your memories of your stay. The team and I will be delighted to welcome you again in the near future. Sincerely yours, Rania Bawalsa Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bei unserer Ankunft war der Rezeptionist nicht in der Lage, das 2. von uns gebuchte Zimmer in seinem Computer zu finden. Er meinte, wir hätten ein Zimmer storniert. Obwohl wir ihm die Reservierungsbestätigung und die beglichene Rechnung vorlegten, hatten wir nur 1 Zimmer. Stunden vergingen. Erst eine Beschwerde bei der Managerin bewirkte etwas. Das Hotel war insgesamt schmutzig, heruntergewirtschaftet, das Essen lieblos. Als eine asiatische Reisegruppe abreiste, wurde das Abendessen in der Bar auf niedrigen Tischen serviert. In unserem Zimmer ging die Klimaanlage nicht auszuschalten-28 Grad in der Nacht, wiederholte Reklamation nützten nichts- völlig desinteressiertes Personal.
2019년 2월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 2월 12일
Dear Valued Guest, Thank you for sharing your feedback of your recent stay with us. I am fully aware of the unfortunate incident you experiences upon your arrival, and as explained then, it was an integration failure between expedia and our system which we managed to resolve. Moreover, I was concerned to know that certain areas didn't meet your expectations in terms of hotel cleanliness level, staff response and food quality. These will be shared with the departments concerned for the remedy actions. Hoping to have the pleasure of welcoming you in the future. Best regards, Rania Bawalsa Hotel Manger

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 1월에 2박 숙박함
답변 제공: RaniaB 님, 2019년 2월 6일
Dear Valued Guest, Thank you for rating our resort and our sincere apologies if your stay was not up to your expectations. I really hope you will reconsider your opinion and give us another opportunity to restore your trust. Best regards, Rania Bawalsa Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was helpful and accomadating. Hotel was clean and well laid out. Restaurant staff was the best and was very alert to the needs of everyone.
2018년 11월에 2박 숙박함
답변 제공: RaniaB 님, 2018년 11월 21일
Dear Valued Guest, Thank you for taking the time to share your feedback. It is a delight to read that you have enjoyed your stay, the hotel facilities and services provided by the team and mainly restaurant staff were to your expectations. Hoping to have the pleasure of welcoming you back. Best regards, Rania Bawalsa Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Mike 님, Washington DC

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
***+
Nice neighbour hood, great design, but the rooms need refurbishment. I would downgrade this hotel by one star.