야외 수영장, 수영장 파라솔, 일광욕 의자

나타이 비치 리조트 여행 후기

5 out of 5
나타이 비치 리조트
55 Moo 6, Kok Kloi, Takua Thung, Phang Nga

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 193개 이용 후기 중 86개" "
평점 8 - 좋아요. 193개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 193개 이용 후기 중 31개" "
평점 4 - 별로예요. 193개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 193개 이용 후기 중 4개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

james 님, korea

좋아요: 직원 및 서비스, 객실의 편안함
가격대비 괜찮은곳
직원들도 친절하며 가격대비 객실도 넓고 조식도 괜찮으며 해변에 붙어있습니다만 시설은 약간 노후되어있네요 그대로 전체적으로 괜찮습니다
2018년 8월에 1박 숙박함
답변 제공: General Manager 님, 2018년 9월 5일
Dear James, Sawadee Krub from Natai Beach Resort & Spa, we thanks for your visit and stay with us , we would like to thanks you for your feedback. We are striving to improve our self we thanks for your input and looking forward to welcome you back soonest. with warm regards the team and Josef Umenberger General Manager

10/10 - 훌륭해요

stephen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place. Beaches were very nice. Staff were always friendly and accommodating. Definitely reccomend.
2024년 3월에 6박 숙박함

8/10 - 좋아요

marnett

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Most importantly, the resort itself is beautiful and the beaches are gorgeous. Highly recommend if you are going to stay on the resort for majority of your stay. This is a more laid back part of Phuket with less traffic. If you want to explore, this place is FAR AWAY from everything. The resort only offers a shuttle into town 3x a week. I’d recommend grocery shopping for snacks and such to bring back in town. Go on a Monday so you can take advantage of their local night market. The resort itself offers INCREDIBLY overpriced dining. Walk along the beach to a local spot for true Thai food at the costs you’d anticipate for Thailand. Outside of the location of the resort, the amenities are sparse. The TV has only a few channels and though it’s a smart TV, it’s not equipped for you to link your streaming accounts. Only in room water is free, so bring your water bottle with you if you dine in an on site restaurant to avoid the added charge. Also, they seemed to be out of many liquor options - again go to town and buy the liquor you want, make your own drinks. The room is beautiful. Nice, firm, large bed. Soaking tub. Good size shower. Awesome bidet. We got the pool room and we took advantage of the pool after hours - it’s not heated. Would I come back here? If I was looking to stay and relax, yes. To enjoy more of a Phuket, I’d choose a closer location to more off site amenities.
2024년 3월에 5박 숙박함

4/10 - 별로예요

s

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The beach is the nicest thing about this hotel. Too many mosquitoes in the rooms, bath water is yellow, everything needs an update. Rooms look nothing like the beautiful lobby. Pool is good. Overpriced. Need a car to get local food.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was fine
2024년 2월에 6박 숙박함

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Unfortunately this is a very outdated resort. It has an amazing location, but the interior is from the past and long time no refurbishment. The service personal is friendly, but lack tremendously on knowledge in food and beverage. Food takes too long and often require a reminder, the quality of drinks is medium, the folks doesn’t know basic recipes for drinks.
2024년 1월에 7박 숙박함

8/10 - 좋아요

Florence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함

2/10 - 너무 별로예요

sanne

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dårligt hotel
Hotellet er ikke et 5 stjernet hotel , det er helt nedslidt og beskidt , det eneste der var godt var restauranten og stranden
2023년 12월에 4박 숙박함

8/10 - 좋아요

Denise

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Weinig te doen in de omgeving
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent beach and pool. Breakfast and a la carte menu of the poolside resturant are great.
2023년 12월에 5박 숙박함
답변 제공: Kwanchai 님, 2023년 12월 15일
Thank you very much for your review and score 5/5 that gave us with full of joy to what you have experienced while staying with us. We do hopefully and looking forward to your return visit in the near future.

8/10 - 좋아요

Niranchana

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 13박 숙박함
답변 제공: Kwanchai 님, 2023년 12월 15일
Thank you very much for your kindness review with 4/5. It is meaningful to us, the Natai team. Let us know please if you would like to give a suggestion for our improvement or how could we serve you better. Thank you and kind regards.

10/10 - 훌륭해요

Lara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the location to be alone. It was very quiet and empty and the beach is incredible. Sunsets were fabulous! I was a little surprised that the staff did not speak much English - they could get by but because of the language barrier I double checked two reservations and both were not made. This was important and I caught it in time. If u want mixed drinks, don’t. Not good w then and wine was over priced. However I loved the yoga and Mui thai fitness classes I took. No one else did so they were one on one w the great instructor. Overall incredible place to get away and be alone. Breakfast buffet was Very Nice!
2023년 10월에 5박 숙박함
답변 제공: Kwanchai 님, 2023년 10월 29일
It was our great pleasure to have you stayed with us recently and thank you very much for your kind gave us 5/5 this time. We are appreciated your kind concerned with experienced of English communication with our team members and apologize for this happened. We therefore having the internal department training during low season and there are slightly improving. The drinks issue that also needs attention and I will re check the quality while making sure it's all up to standard, wine price we set them up similar to another local resorts and keep the price the same for almost 2 years while we did not have plan to increase for this. Perhaps, if you could describe the quality and price with comparison then we can learn from you for our improvements.It is great to hear you loved exercises and enjoyed the time with us this time and we are looking forward to your return visit soon. All the best and take care

10/10 - 훌륭해요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach view from the window of the hotel room is only so-so, mostly blocked by the trees and landscaping around the pool, which is nice. The hotel is well designed with a Thai Buddhist theme in the lobby and modern standard hotel rooms. There was a bit of a smell in the room when we arrived but it may have just been the cleaning chemicals in preparation for us as it seemed to go away after the room aired out. The area is majority muslim so it wasn’t difficult for us to find halal restaurants but the hotel is far from everything but the beach so be prepared to spend a significant amount on and time arranging taxis compared to hotels on Phuket. Only hotel subsidized transportation is to/from the airport every other day. Concierge was helpful in finding informal driver Nikki to take us to local pier to visit James Bond Island and Koh Panyee for 1500 Baht round trip plus 3500 to rent a boat with pilot for a day. But the 1700 one way trip to Phuket Town felt more expensive. Overall I think this hotel is mainly for those who could use the pool and quiet beautiful beach much more than we did and don’t plan on going many other places.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Patrik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Riktigt nöjd
Trevligt hotell med bra personal
2023년 7월에 2박 숙박함

8/10 - 좋아요

Sonya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Think it was the off season so not a lot of people. It’s very quiet and peaceful didn’t have to walk far the beach was right there. I really enjoyed it.
2023년 6월에 4박 숙박함

8/10 - 좋아요

Mrs TN

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함

4/10 - 별로예요

Petri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotelli josta ei kannata varata näitä mökkejä
Osa hotellin huoneista on näitä jonkilaisia mökkejä - suomeksi voisi sanoa kaatopaikka röttelöitä. Hotelli näytti paremmalta mutta nämä huoneet oli aika lailla huonoja. Joksiselle selviää kun katsoo patjan alle haluaako nukkua. Ranta oli hyvä ja siisti mutta rantatuoleja oli vain 10 sataa ihmistä kohden joten jokainen tietää miltä se tuntuu. Aamupala oli kohtuullinen mutta ravintolapalvelut oli hiukan huonot yleisesti. Jostain syystä hotellilla ei moni henkilökuntaa kuuluva puhunut englantia.
2023년 2월에 1박 숙박함

6/10 - 괜찮아요

robert

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The breakfast was great, restaurant staffs were very nice and attentive. Beach is calm and clear. The room was very dated, smelly and moldy, there were mold everywhere in the bathroom, shower area, bath tub. Front desk staff was not welcoming.

6/10 - 괜찮아요

Margaret

단체 여행
별로예요: 숙박 시설 상태 및 시설
Hotel rooms are dated, stains here & there. Time for renovation. Rooms do not provide toothbrush & toothpaste - have to go reception to ask for it. Given only 1 shower cap in room even though we've two pax staying in the room. But front desk service staff are helpful. Was served a cool welcome drink when we first arrived.
2023년 1월에 4박 숙박함

8/10 - 좋아요

Joakim

가족 여행
별로예요: 숙박 시설 상태 및 시설
Fin strand - slitet hotell
Hotellet ligger på en mycket fin strand. På stranden finns två mysiga strandrestauranger och massage. Hotellet däremot väldigt nedgånget och slitet. Ligger lite ensamt om man önskar något alternativt att göra på kvällarna.
2022년 12월에 6박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Pool var mysig.
Hotel resturangen var inte ok. Dyrt och dålig kvalite. Skickade tillbaka en del av maten. Inte ens barnet åt upp sin spaggetti köttfärsås. Några år på nacken så har den lustiga lukten smygit sig in i rummet. Annars härligt ställe förutom att de inte riktigt kommit igång efter pandemin. Poolområdet funkade för barn. Barnklubben inställd.
2022년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Service from all the staff and great food.
2021년 11월에 8박 숙박함

10/10 - 훌륭해요

Tawatchai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
หาดทรายขาว ทะเลสวย ฟ้าใส ได้ใจไปเต็มๆ
ประทับใจมากค่ะ. วิว/สระว่ายน้ำ/พนักงาน/ห้องพัก/อาหาร. ชวนเพื่อนๆให้ไปเที่ยวค่ะ
2020년 12월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best beach in Thailand
Great place, awesome stay. Place needs a lick of paint. But very well lriced and awesome hotel
2019년 12월에 6박 숙박함

10/10 - 훌륭해요

Mark

2020년 2월에 3박 숙박함

8/10 - 좋아요

P

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Good Beautiful sea. Good staffs. 100 baht round trip to the market because nothing around. The nearby Thai restaurant is delicious. Bad Wi-Fi signal is too bad. Guide mainly in Russian.
2020년 1월에 2박 숙박함
답변 제공: General Manager 님, 2020년 1월 31일
Dear Khun P, Sawadee Krub, greetings from Natai Beach Resort & Spa. Thanks a lot for choosing us for your current stay with us, highly appreciated to provide us with your rating during your stay ,we thank you for this evaluation! We are looking forward to welcoming you back soon for another relaxing stay with us in the near future. best regards The team of Natai Beach Resort & Spa

6/10 - 괜찮아요

실제 이용하신 고객

2019년 11월에 1박 숙박함
답변 제공: General Manager 님, 2019년 12월 2일
Dear Khun Anonymous, Sawadee Krub, greetings from Natai Beach Resort & Spa. Thanks a lot for choosing us for your current stay with us, highly appreciated to provide us with your rating! We as a team is very delighted to hear about the same. We are striving to improve on our self and we thank you for letting us know ! We are looking forward to welcoming you back soon for another relaxing stay with us in the near future. best regards The team and Josef Umenberger General Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 8박 숙박함
답변 제공: Josef Umenberger 님, 2019년 7월 25일
Dear Khun Anonymous, Sawadee Krub, greetings from Natai Beach Resort & Spa. Thanks a lot for choosing us for your current stay with us, highly appreciated! We would like to thank you for your feedback and review. As we are striving to improve our self and we as a team working hard on this on daily base,would be great to hear back from your end where we did not meet your expetation during your stay ! Once again thanks for staying with us and sharing your experience and looking forward to your feedback. We are looking forward to welcoming you back soon and provide us a second opportunity to improve our self. best regards The team and Josef Umenberger General Manager

4/10 - 별로예요

Carsten

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mold and cockroaches
The European staff was not polite! No smile, no hi - nothing! We had the biggest cockroaches in the bathroom , I have ever seen and there was mold in the shower! But the beach and breakfast was good!
2019년 4월에 3박 숙박함
답변 제공: General Manager 님, 2019년 5월 1일
Dear Khun Carsten, Sawadee Krub from Natai Beach Resort & Spa, thanks a lot for staying with us and sharing your experience with us. We highly appreciate your feedback on regards of the shortfalls you experienced during your stay with us. Friendliness should be a paramount in our daily routines and we will work on this hard to have more smiles on our faces. we investigated your comment on the Cockroaches as described in your comment to upgrade our pest-control we do have notice some bugs which are bug and look very similar as decripted as Palm tree beetles which we are collecting around resort on daily base. The rooms especially the bathroom it was started to re- silicon which we had already started since month. Thanks for sharing with us the great breakfast you enjoyed and the beach which we are very proud off. once again we thank you for your feedback and it will be used to improve our self in the future. best regards the team and Josef Umenberger General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super Strand und die Lage Freundliches Personal. Ist die reise Wert
2019년 2월에 16박 숙박함
답변 제공: General Manager 님, 2019년 2월 27일
Sehr Geehrte/r Anonymus, Sawadee Krub vom Natai Beach Resort & Spa,! Vielen Dank das Sie uns als Hotel Ihrer Wahl entschieden haben und das wir Ihnen einen angehmen Aufenthalt bereiten konnten. Ihr Kommentar wird mit dem ganzen team geteilt , bestimmt jeder wird sich freuen. Hoffen Sie bald wieder bei uns begruessen zu duerfen. Mit freundlichen Gruessen Das Team und Josef Umenberger General Manager

10/10 - 훌륭해요

francoise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 5박 숙박함
답변 제공: General Manager 님, 2019년 2월 8일
Dear Khun Francoise, Sawadee Krub from Natai Beach Resort & Spa, thanks a lot for choosing us for your last stay and highly appreciated your review. We are looking forward to welcoming you back soon on your next trip to Phuket area. with best wishes the team and Josef Umenberger General Manager

2/10 - 너무 별로예요

Gary

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
This is a very tired resort in a beautiful location. Apart from the large pool area which is great and the adjoining beach most of the resort is in very poor condition and in many places some of the buildings would be condemned. The local staff were friendly and helpful but the amount of maintenance required was overwhelming.
2019년 1월에 7박 숙박함
답변 제공: General Manager 님, 2019년 1월 22일
Dear Gary, Sawadee Krub from Natai Beach Resort & Spa, first of all thanks for your stay and your feedback. We will share your comment about our team on there friendliness and being helpful highly appricated. Indeed we are aware on our condition and we are in the planning stage to overcome the same in the upcoming year 2019. once again for your comments and looking forward to seeing you back with us after our improvment have taken place with best regards the team and Josef Umenberger

10/10 - 훌륭해요

Manna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: General Manager 님, 2019년 1월 21일
Dear Khun Mana, Sawadee Krub, greetings from Natai Beach Resort & Spa. First of all thanks for choosing us for your recent stay in Phuket,Highly appreciated, The entire team would like to thank you for your rendered review on our service provided. we are looking forward to welcome you back soon again on your next trip which will take you to our area. with best regards the team and Josef Umenberger General Manager

10/10 - 훌륭해요

실제 이용하신 고객

2018년 12월에 8박 숙박함
답변 제공: General Manager 님, 2019년 1월 5일
Dear guest, Happy New Year 2019, Sawadee Krub, from Natai Beach Hotel & Spa, thanks for choosing us for your recent stay. we apricate your feedback and we will look forward to welcome you back soon to Natai Beach Resort & Spa. with best regards the team and Josef Umenberger General Manager

10/10 - 훌륭해요

Pierre-Luc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: General Manager 님, 2018년 12월 22일
Dear Khun Pierre-Luc, Sawadee Krub from Natai Beach Resort & Spa , we thank you for staying with us and sharing your experiences. We are delighted to your been happy with our services and we are happy and delighted to share your experience with our hardworking team. once again thanks for staying with us and looking forward to welcome you back soon in the near future. with best regards the team and Josef Umenberger General Manager

4/10 - 별로예요

EmiliaundO 님, München

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wir sind sehr enttäuscht. Auf Expedia wird das Hotel als ein rundum tolles 5* Hotel beschrieben doch die Bilder täuschen sehr. Insgesamt ist das Hotel vollkommen herunter gekommen, schwarzer Schimmel an den Decken, Kakerlaken im Frühstücksrestaurant, kaputte Fliesen im Pool Bereich oder 0 Service Gedanken. Das Hotel und Management richtet sich extrem nach russischen Anforderungen und Gästen welche dort zu 90%buchen. Selbstbedienung wird groß geschrieben, für Drinks am Strand muss man selbst an den Pool gehen um zu bestellen und auch sonstiger Serviceblick fehlt. Die Tische zum Frühstück sind nicht vollständig gedeckt, grundsätzlich fehlt Koordination und eine Management Hand. Das Essen am Buffet ist immer kalt gewesen, Wärmeschalen unterhalb des Essens wurden auch auf Nachfrage nicht an gemacht. Frühstücksbuffet für ein 5* Hotel wirklich klein und enttäuschend. Am Strand gibt es neben den extrem unbequemen Liegen nicht mal einen Sonnenschirm oder Ablagetisch. Die einzelnen Sonnenschirme am Pool sind dafür löchrig und längst Müllreif. Unser Zimmer hatte eine extreme Luftfeuchtigkeit, die Klimaanlage hat nicht richtig gearbeitet. Das Zimmer Personal ist bemüht aber bezieht die Betten mit dreckigen Leinen. Insgesamt ist das Personal unfähig sich auf leichtem Englisch Niveau mit den Gästen zu unterhalten sodass sie keine Ahnung haben was man gerne möchte. Wir sind sehr enttäuscht, einfach nicht zu empfehlen. Positive Eindrücke sind unwesentlich in Erinnerung geblieben.
2018년 11월에 7박 숙박함
답변 제공: General Manager 님, 2018년 12월 11일
Sehr geehrte Frau Emilia und partner, Sawadee Krub, Sonnige Gruesse vom Natai Beach Resort & Spa, vielen Dank fuer Ihren Besuch und die hinterlassenen Kommentare die wir natuerlich nicht unbeachtet gelesen haben. Das unser Hotel und das team nicht den anforderungen entsprochen hat, freut uns nicht im geringsten! Viele von Ihnen angesprochen unahnehmlichkeiten sind seit einem gewissen zeitraum in angriff genommen ,bei manchen projekten sind wir in verzug greaten durch unsere zulieferer. Unser Restaurant und Kuechen team hat sich Ihre kommentare sehr zu herzen genommen und persoenlich besuche Ich den zustand der von Ihenen angesprochen wurde. Sowie auch sind neue Mitarbeiter zu uns gestossen um einen bessern Service zu bitten. Der Russische Gast wie jeder andere Gast ist bei uns herzlich willkommen und das Haus hat eine tradition mit den Gaesten aus Russland seit der Eroeffung. Wir danken uns herzlichst fuer Ihre Kommentare das macht uns bestrebt besser zuwerden fuer die nahe Zukunft. Verbleiben Hochactungvoll Mit freundlichen gruessen Das team Und Josef Umenberger General Manager

8/10 - 좋아요

실제 이용하신 고객

Resort staff was friendly and helpful. Check-in was a breeze. However, the rooms were in need of some refurbishment. The warm water in our shower was not working well and the shower head could be replaced.
2018년 11월에 5박 숙박함
답변 제공: General Manager 님, 2018년 11월 28일
Dear guest, Sawadee Krub, Greetings from Natai Beach Resort & Spa,we thank you for staying with us and your review which is kindly appreciated to improve our services. Sadly to hear that you had difficulty on regards of the warm water which we are working hard to rectify with our team as well some rooms already went touch ups to speak of. we appreciate your feedback on the comment on our team which we are very proud of and we will share with them all your satisfaction on their friendliness and helpfulness. we are looking forward to welcome you back soon. with best regards the team and Josef Umenberger General Manager

2/10 - 너무 별로예요

Jonas

The hotel has a lot of potential, but we had many issues with this hotel from the moment we checked in. We had to wait over an hour after the check-in time for our room. When we entered the room, the telephone system in the room wasn't working, the shower door/toilet door was completely broken off and we did not receive a welcome fruit basket while all our friends did. Because of the inconvenience, they offered complimentary massages at their spa. We slept well the first night. After we attended our friend's wedding nearby & came back to the hotel late at night, we noticed a horrible smell in our room. Our friends in the room next door also noticed the smell. It was so bad that it started to give us headaches after being in the room. We checked to see what it was in the room next to us because we had heard some drilling in the empty room during the day. We saw that they had either painted or put some kind of lacquer on the wood. We knew if we stayed there, it would be hazardous to our health. We all requested to be moved to different rooms, and the 4 of us were moved to different rooms in the middle of the night. When we got to the new room, it smelled moldy and the lamp shade was moldy and there were stains on the couch. This was NOT nice for a "5 star" property where we were paying extra. We complained to the manager and he said he would refund us for the 1 night, but when we checked out, the receptionist said we had to email Expedia for the refund.
2018년 11월에 2박 숙박함
답변 제공: General Manager 님, 2018년 11월 26일
Dear Jonas, Sawadee Krub & greetings from Natai Beach Resort & Spa. We would like to thank you for your stay with us and your comment rendered . Sadly to say we have not meet your expectations of yours during your stay. Ourself are not happy with the shortfalls which been let down as well by our contractors of trust, neverless there are no excuses to be made on our services provided. on regards of the extented refund there are procedures to follow and we are working hard to get it solved to your satisfaction on the soonest. we thanks for your understanding and patience . With best regards the team and Josef Umenberger General Manager

4/10 - 별로예요

Mitsunaga

Poor WiFi reception at the room.
2018년 11월에 2박 숙박함
답변 제공: General Manager 님, 2018년 11월 22일
Dear Mitsunaga, Sawadee Krub ,Greetings from Natai Beach Resort & Spa, We thanks you for your stay with us and sorry to hear about your inconvince caused. Our IT team is constantly on the move to ensure the best coverage of the WIFI in all Public area. As a part of our service we do offer reliable High Speed Internet for out guest ready to be purchased at our Front desk friendly team members. Our team member more then happy to assist you to find the correct plan for your useage. Once again thanks for choosing us and wish you an pleasant stay. with best regards the team and Josef Umenberger General Manager

8/10 - 좋아요

Bernardino

The hotel is amazing. It has everything I needed, e. g. Sauna, Steam bath, gym, a fantastic beach and big swimming Pool. The room is huge and complete except for the TV audio which was poor and the safe deposit box which was not working. The location though is far from civilization and therefore you can’t find a place for a quick purchase of small items and massage. Its massage Service is so pricely. Food is excellent and price very reasonable. Staff are warm and accommodating.
2018년 11월에 3박 숙박함
답변 제공: General Manager 님, 2018년 11월 22일
Dear Bernardino, Sawadee Krub from Natai Beach Resort & Spa, thanks for choosing us for your stay. We are very pleased to hear about our beautiful beach and Swimming Pool. On regards of the safe and sound system of the TV we apologize for the in-convince caused. Our Maintenance team is doing check on regular basis to avoid that type of short come and in-convince . We are looking forward to welcome you back to enjoy our Resort. with best regards the team and Josef Umenberger General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
海灘很美
2018년 8월에 2박 숙박함
답변 제공: Josef Umenberger 님, 2018년 10월 17일
Dear guest, Sawadee Krub, Greetings from Natai Beach Resort & Spa, we thank you a lot for your review. Indeed we have a great stretch of beach in front of our doors and we are very proud of and will work hard to keep this way. we as team will work hard to improve ourself to be as good as the beach. Once again thanks a lot staying with us and we are looking forward to welcome you back soon. with best regards The team and Josef Umenberger General Manager

6/10 - 괜찮아요

Gunnar 님, Singapore

In the middel of nowhere
Arrive late, everything closed
2018년 9월에 1박 숙박함
답변 제공: General Manager 님, 2018년 9월 19일
Dear Gunnar, Sawadee Krub, Greetings from Natai Beach Resort & Spa,thanks for your review and input on regards your stay with us. Most of our guests enjoy the tranquility of the area and beautiful beach to relax. Indeed our Main Restaurant is closing at 22:30 we have available our Lobby lounge until late and we offer a 24 Hour In room dining facilities for your dining options. We are looking forward to welcome you back in our Hotel and looking forward to spoil you soon. the team and Josef Umenberger General Manager

4/10 - 별로예요

Rob

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good place to stay
This hotel is a disaster, despite having a last minute discount offer for our room! When we checked into the room it was crawling with ants, including in the bed. Hotel moved us to another room but their reason for the room being so dirty and pest infested was “we are dealing with nature here.” Isn’t the rest of the world? The overall condition is run down, it’s in need of a good wash and lick of paint to say the least. We did come off season, but it makes no excuse for everything being run down, our private villa pool not working or the staff being in general not overly enthused to be helpful Finally, if you still want to stay here (!), save your money on the breakfast. It’s a disaster. The “warm” food options are cold, they don’t turn the heat on the trays so the food is cold. When you ask staff, this is normal. Eggs are cooked on a bbq style flat pan, which meant our fried eggs had a comfortable lick of black grease underneath. Drink options are help yourself, and I still haven’t found to this day how I get a cup of tea, despite asking twice. We came to check this place out as an option for our wedding guests to stay in. I’m glad we did, there is no way I will be recommending it to them.
2018년 6월에 1박 숙박함
답변 제공: Josef Umenberger 님, 2018년 6월 25일
Dear Rob, Greetings from Natai Beach Resort & Spa, sadly to see you been not delighted with our service rendered. Trust your comments been shared with the team and we are working hard to improve our services as we speak. wish you a great day ahead with best regards Josef Umenberger

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Honey Moon Stay at Natai Resort
Had a great stay for my honeymoon at Natai Beach resort and spa. The beach ceremony was memorable and dinner delicious. The attention from staff was exceptional. Room was beautiful and so was the decor. The bed was too hard and locking the sliding door was a nightmare (4 calls to the E&M dept. due to inability to lock the door). Met a group of staff members that were exceptional. Karl, Katrina, Mike, & Donna all spoke english and were extremely attentive to us during our stay. Mike took it a step further and acted as our tour guide on his days off for two days (we had lots of fun). Connor was fantastic!! Thank you so much for marrying us on the beach and coordinating all the minute details. The beach was beautiful, quiet, and extremely relaxing. Breakfast was delicious and so was the pool bar food. The entertainer was lots of fun. We celebrated Songkran, gave offerings to monks, and boxed while on top of a log in the pool (crazy hilarious and a first for me). General manager was also attentive to our needs and wedding ceremony. Thank you everyone for such a memorable experience. Would recommend this place to anyone looking for a low key relaxing vacation in PARADISE. What a beautiful place. See it for yourself.
2018년 4월에 7박 숙박함
답변 제공: General Manager 님, 2018년 5월 17일
Dear anonymous, Greetings from Natai Beach Resort & Spa ,thanks a lot for your review on our service rendered during your stay on your Honey Moon & Songkrang day. Your comment towards our outstanding team members and related service of food & beverage during your special event been shared with them with pride. we thank you a lot and we take up your feedback on improvement to strive for a better service. looking forward to welcome your back soon at Natai Resort & Spa with kind regards Josef Umenberger General Manager

10/10 - 훌륭해요

jason 님, hk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice view and service is good, staff are kind to answer your each question. i will be back for sure
2018년 4월에 4박 숙박함
답변 제공: General Manager 님, 2018년 5월 17일
Dear Jason, Greetings from Natai Beach Resort & Spa, highly appreciated your feedback on our Hospitality rendered. Looking forward to welcome back soon with sincere regards Josef Umenberger General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
No staff upon checkin. Had to find someone to assist with the checkin process. Room was nice but was a bit dirty.. eg chips on the floor, lemon seeds in bathroom. Great location. Checkout process was long and difficult, arranged to have a transfer to the airport but was not ready on time
2018년 3월에 2박 숙박함
답변 제공: General Manager 님, 2018년 5월 17일
Dear Traveler, Greetings from Natai Beach Resort & Spa, we would to thank you for feedback and take this as an opportunity to improve our self. looking forward to welcome you back soon to Natai Beach Resort & Spa. with kind regards Josef Umenberger General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Mixed feelings
Let me start of by saying I do not understand how this is considered a 5 Star hotel it is 4 at the most just for the location. We stayed at the private houses with garden. Except it is not private you have another room attached, and there is no garden just the regular walkway between houses with some bushes and trees. There is absolutely nothing around the hotel except two little restaurants one right in the beach and another eat by the Main Street other then that there is nothing. The nearest store requires a cab ride. The hotel bones are good but it is run down. The beach and pool towels lay around all day and all night no one cleans them up, so sometimes we couldn’t find any available chairs at 8 am even though no one was probably actually using the chairs. The room it self has a mini bar which for us didn’t work at all so the juices we bought all spoiled. The AC unit faces the bed so when ur sleeping it is blowing in ur back or face and without it it’s too hot. The walls of the rooms are paper thin so you can hear everything your neighbors are doing and saying. I think this hotel needs to be run a little better the bones are there just needs better management.
2018년 2월에 5박 숙박함

8/10 - 좋아요

Magdalena

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 6박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super lækker strand dejlig med ro
2018년 2월에 5박 숙박함