Dear Charles, Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the noisy exhaust fan, the presence of a dead bug, and the smoke alarm incident. We will address the maintenance concerns you raised to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a better stay.Sincerely,Hotel Management

Dear Shyara, Thank you for sharing your feedback with us. We apologize for any inconvenience regarding early check-in availability and the breakfast offerings. We will review our communication to ensure accuracy regarding amenities and services. Restroom availability is important, and we regret any inconvenience caused by this oversight. Your comments help us improve, and we appreciate your understanding. We hope to welcome you back for a more positive experience. ;Sincerely,Hotel Management

Dear Katherine, Thank you for your kind feedback regarding your recent stay! We're delighted to hear that you enjoyed our convenient location and found our rooms to be clean and comfortable. Providing exceptional experiences for our guests is our top priority. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future. Safe travels!Sincerely,Hotel Management

Dear Jamia, Thank you for your brief yet positive feedback about Extended Stay America! We're pleased to hear that you had a good experience during your stay. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. Should you have any further comments or if there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Adrienne, Thank You for choosing us. We sincerely apologize for the cleanliness and service issues you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we're addressing these concerns with our team to ensure immediate improvements. We understand your disappointment and apologize for any inconvenience caused. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear alexandra, Thank you for choosing to stay with us. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Andrea, Thank you for choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff and a clean and comfortable room. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management

Dear Taliah, Thank you for taking the time to share about your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear John, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Justine, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Fredrick, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Emma, We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Danielle, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Ari, We appreciate your feedback and regret that you encountered some disturbances during your stay. We always want our guests to have a relaxing visit, so we sincerely apologize for the inconvenience caused. We are working to address this issue promptly to minimize any future disruptions. Your input helps us improve, and we're grateful for your understanding. We hope you will consider staying with us again in the future so we can regain your trust in our hotel.Sincerely,Hotel Management

Dear Brian, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear you appreciated our competitive pricing and convenient location. It's our pleasure to provide value to our guests. If you have any specific feedback or suggestions for improvement, feel free to let us know. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management

Dear Urvibahen, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Carla, Thank you for taking time out of your day to post a review. We are happy your overall experience was pleasant. However, we are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Scott, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Also, we regret your disappointment with the working of wi-fi not to your expectations. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Fernando, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback regarding your stay with us. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. Considering this an isolated incident, we hope to welcome you again for a seamless experience.Sincerely,Hotel Management

Dear Hridaya, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Kevin, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management

Dear Dennis, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your time and that our property and service met your expectations! Please revisit the next time you are in the area for another beautiful experience. Sincerely,Hotel Management

Dear Kelly, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver a better room which did not happen in your case. Once again, we hope you will accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management