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모텔 6 필라델피아, 펜실베이니아 - 노스이스트 여행 후기

2 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 738개 이용 후기 중 115개" "
평점 8 - 좋아요. 738개 이용 후기 중 154개" "
평점 6 - 괜찮아요. 738개 이용 후기 중 148개" "
평점 4 - 별로예요. 738개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 738개 이용 후기 중 213개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

6/10 - 괜찮아요

Regla

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
There was a lot of trash in the hallway, went through obstacles to get 2 pillows and no covers. The electrical plugs didn’t work no did the nightstand lamps.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi ReglaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 - 훌륭해요

Roberto Dias

2024년 3월에 1박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Cindy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
前台态度恶劣,前进房间味道很差,也很脏,我们要求换房他们不愿意,还说只有一间了,要加钱才可以,总之体验非常差
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 20일
Hi Cindy, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 - 너무 별로예요

Mony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 20일
Hi Mony, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 - 훌륭해요

Jasurbek

2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 12일
Hi Jasurbek,Thank you for the perfect rating!Lilith#Team6

2/10 - 너무 별로예요

Tsira

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They enter the rooms one hour before the end of the time. Very cheap, terrible service. Hotel guests are not treated well. They have bad working staff. 0-⭐️
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 6일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 - 너무 별로예요

Mony

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The other guest were horrible
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 28일
Hi Mony,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 - 훌륭해요

Mony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect get away
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 6일
Hi Mony,Thank you for the perfect rating!Lilith#Team6

10/10 - 훌륭해요

Tatianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just A Pleasure Trip
Nice and quiet.
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 8일
Hi Tatianna,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 - 너무 별로예요

Estela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is very unsafe room have a strong sm3 of cigarettes, I have never smoked,and I saw people drugged in the hallway l don't know I recommend it to anyone my stay was very bad.
2023년 12월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 12월 21일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 - 훌륭해요

Rosny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Regla

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Gary

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is the best thing about it.
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 7일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 - 너무 별로예요

Oscar G Cabrera

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We paid for a non smoking room which reeked of smoke and they refused to put us in a different room
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 31일
Hi Oscar,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 - 좋아요

waleska

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

Antwan

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Rosny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 26일
Hi Rosny,Thank you for the excellent review! Maz K.#Team6

10/10 - 훌륭해요

A J Interrante Jr

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room w slide glass door
2023년 10월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 10월 9일
We appreciate you taking the time to share your recent stay survey.

10/10 - 훌륭해요

Gerard

2023년 10월에 3박 숙박함
답변 제공: S. Stevens 님, 2023년 10월 9일
Thank you for your survey.

6/10 - 괜찮아요

Morgan

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, it’s a good place to stay if you’re on a budget/need somewhere to stay last minute. It was pretty nice except there were a couple of cigarette burn holes through the sheets. The toilet seat was messed up, and the water didn’t drain very quickly. As it was decent, I’ll stay somewhere else next time.
2023년 9월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 10월 9일
Thank you for your recent survey, we have spoken to our team regarding your comments.

2/10 - 너무 별로예요

Yunbao

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: S. Stevens 님, 2023년 10월 9일
Thank you your survey.

4/10 - 별로예요

Dan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found it to be very dirty to the point that I was not comfortable using the shower, or walking around bare foot.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 2일
Hi Dan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 - 괜찮아요

Valerie

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Hotel room in which I switched to was dirty The sheets were stained, food was left in the microwave from previous guest. Bathroom shower was dirty. Jacuzzi tub was not working properly. Call down to front desk just to ask for one clean top sheet never received it. Outside doors leaving from the parking lot into the hotel was easily accessed you didn't even need a card to open up the doors all you had to do was pull the handles and the door popped open. Cleaning staff was unable to answer questions in English because they were of Hispanic or other ethic background that did not understand English too well. This hotel has such potential I hope the manager will upgrade it because it is a nice area where you can stay at a reasonable rate. The main problem I had when I arrived I had booked a queen size sweet and was told there was only two bed standard hotel room available and I had to stay in it for that night. In the morning I got in contact with management at the front desk and I was able to change over to the queen size room which I paid for from Expedia.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 2일
Hi Valerie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 - 별로예요

Denise

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They don’t offer enough towels to begin with, cleaning staff is absent or not there, no complimentary breakfast not even water for the price. First and last time staying at this hotel.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 19일
Hi Denise,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience EVER
Had to wait in lobby for half an hour to check in because the attendant was "out", then was told our reservation wasn't in the system, and then I was told we couldn't use the pool even though that was the only reason we chose that particular hotel. We stuck it out, but the next morning the housekeepers followed us down the hall begging for tips, and when we got back that night there were people parked in the entrance to the parking lot partying and we had to drive over the curb to get in. Front desk staff ignored our concerns and complaints, and an hour before check out the housekeepers wouldn't quit knocking and begging us to check out early and leave them tips. Worst experience ever.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 19일
Hi William,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 - 훌륭해요

KIMBERLY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 10월 9일
Kimberly thank you for your survey score from your recent stay.

8/10 - 좋아요

Alexandre

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 10월 9일
Thank you for your survey score, please feel free to share you stay experience with the property manager.

10/10 - 훌륭해요

Bianca 님, Bergenfield

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was ok! Found the mysterious black hair others mentioned on our towels as well. Cleaning Lady came at 10:30am to tell us to leave money if we liked it. Bed and sheets were clean and soft, nice sleep. If you love a hot shower and an ice cold fridge as well as a good AC, you are at the right place. We had ketchup on the wall and floor area on one spot. But overall we would come again for a one night stay. Its a two star, therefor it was pretty good. Thank you.
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 13일
Hi Bianca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 - 너무 별로예요

Andrea

2023년 8월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 10월 9일
Thank you for taking the time to share your recent experience, please contact property manager.

10/10 - 훌륭해요

Rosny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ll recommend it
2023년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 29일
Hi Rosny,Thank you for the perfect rating!Lilith#Team6

4/10 - 별로예요

Amanda

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was overall in decent condition except there were blood stains on both the beds and the curtains. The floor was dirty and stained our socks while walking around. The bathroom, specifically the shower, was unusable and unclean. The fridge worked, thankfully, but the freezer was disgusting. The front desk staff was very pleasant and helpful but the housekeeping staff harassed us when we were trying to check out. While there were posters for cameras, I still did not feel very safe there. Also the lights by the bed didn’t work and there were no batteries in the tv remote, but neither of those things would have prompted a bad review on their own, everything else was just not good.
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 29일
Hi Amanda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 - 너무 별로예요

Sharna

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Donte

좋아요: 청결 상태
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Patrick

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I was just staying the after being at an event all day. After I checked I immediately feel asleep. I tried to use the bathroom in the middle of the night and it was clogged up the sink was also clogged up. I should have checked everything as soon as I got into the room. I could have made a call at a decent hour to have it fixed. But how was an overflowed toilet overlooked.
2023년 6월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Afternoon Patrick,We recognize your survey and presently working to improve our property with a full renovation of our guest rooms. While we up our training for our staff on the basic hospitality skills to improve future guest visits.

8/10 - 좋아요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hello Ebony,Thank you for your recent survey.

2/10 - 너무 별로예요

Haylee

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was blood on the floor in our room and random Brown hair in mine and my fiancé bed. We have pink and blue hair so it’s definitely not ours, the house keeper asked if she could clean and get us towels, we agreed and she demanded tip money which we didn’t have. 0/10 do not go here!
2023년 6월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hello Haylee,We recognized your survey and working to improve our property currently in the process of a full renovation of our guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 - 너무 별로예요

Lawrence

2023년 6월에 2박 숙박함

8/10 - 좋아요

JEAN RONY

2023년 6월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 23일
Morning Jean,We really appreciate your time to score our property regarding your recent stay.

10/10 - 훌륭해요

JEAN RONY

2023년 6월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hi Jean,Thank you for your survey!

2/10 - 너무 별로예요

charles

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
2023년 6월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hi Charles,We recognized your survey and currently working to improve our property with a full renovation of guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 - 너무 별로예요

Hayley

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty towels in the bathroom, trash bags just thrown out of rooms by steps, door handle to room was hard to open. There was no mini shampoos or lotions and the fridge needs cleaned.
2023년 5월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 6월 1일
I want to apologize regarding the problems which occurred during your recent. We had some staffing issues and I'm currently in the process of making changes to improve our services and accommodation alike. I fully understand 1st impressions, however over the next 30 days if you return their will be a noticeable change.

4/10 - 별로예요

Sandy

연인과의 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Reserved and CONFIRMED 2 days ahead for smoking room. There was no smoking rooms. NO shampoo, hair dryer, coffee pot, restaurant, or gift shop. Saw small black dots on both beds. Took some tape and took some of them home. Looked under a microscope and those little black dots had little black legs!!! BED BUGS!!! The pool was covered and was not allowed access to picnic area. There was 2 "gentlemen" sleeping / living inside by the entrance door to our section. Left their trash/belongings there. There was another "gentleman" walking around the courtyard and asked if we were interested in any "entertainment". For a cheap overnight stay I would say "maybe" but any longer than that I would say AVOID this place. Seriously.GO ELSEWHERE!
2023년 5월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 6월 1일
Hi Sandy,On behalf of our location please accept our apologies regarding the room condition. We're currently going through a full renovation and revamp of our staff both front office and housekeeping alike. Over the next 30-45 days we should have completed our transformations with better service and accommodations.

8/10 - 좋아요

Amani

2023년 5월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 23일
Hi Amani,We appreciate your feedback survey regarding your stay at our facility.

8/10 - 좋아요

Amani

2023년 5월에 4박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hello Amani, Thank you for your survey feedback.

4/10 - 별로예요

Mariel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Even if we booked non-smoking room, the smell like a smoking area. Wasn’t able to get a good sleep because of this.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 31일
Hi Mariel, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 - 너무 별로예요

Renee

2023년 5월에 14박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hi Renee,We recognized your survey and we're working to improve our property in the process of a full renovation of guest rooms. While we train our staff on the basic hospitality skills to improve future guest visits.

4/10 - 별로예요

Jamil Mahmoud

2023년 5월에 2박 숙박함
답변 제공: S. Stevens 님, 2023년 7월 11일
Hello Jamil,We recognized your survey and working to improve our property in the process of a full renovation of guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

4/10 - 별로예요

Oksana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was my worst experience ever!
Dear Hotels.com Team, I am very disappointed with the experience in the Motel6 in Northeast Philadelphia! I stayed for two nights in room 115 on the 1st floor, and every night, I could hear luggage moving on the rolls across the room and conversations. It wasn't quiet, and I couldn't sleep at all. In addition, the room had some insects moving on the wall and on the patio, dogs' pups, and a plastic cup. It was disgusting because I could easily step into the dog's pups. I complained in the morning and was told they would give me another room on the 2nd floor the next night. Therefore, I checked out from room 115 after the first night. However, when I came back to check in for the second night, I was told that no rooms were available on the second floor, and as a result, they gave me room 115 on the 1st floor again. I had never had this awful experience with logging. The website shows one kind of room that is clean and nice, but in reality, it was the worst condition that could be imagined with flying insects. As a prof, I have included photos and a video with a moving on-wall insect. Thank you!
dog's pups in the plastic cup on the patio room 115.
The insect on the wall. I have also a video for my record.
This is outside view of the patio, room 115.
2023년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 23일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 - 별로예요

Oksana

2023년 5월에 1박 숙박함
답변 제공: S. Stevens 님, 2023년 5월 31일
Dear Oksana,Thank you for sharing a survey regarding your recent stay at our location.