Booked this hotel for wrestlemania weekend. Called at 10AM the day of check in to let them know we couldn’t check in until after midnight. I was told that was fine, they would check me in now and when I get to the hotel I just need to grab the room keys. We get to the hotel at 12:20 AM and explain what we were told. The guy at the front desk who claimed to be a manager said he wished we had come earlier because the hotel was overwhelmed and they didn’t have a room for me. When I said I was told earlier that I would have a room when I got here, the manager said the decision of the person I spoke to was overruled by a manager. When I asked why I didn’t get a phone call telling me that, he claimed to have not had my phone number. This guy didn’t offer to help in any way, and argued with me that a reservation doesn’t guarantee you a room. Isn’t that the point of a reservation? I get that it’s a busy weekend and we got to the hotel late, but if a customer does the right thing to call ahead and is told they will be good to go when they show up, a manager should not be able to overrule that. We had to drive 45 minutes to find a hotel with a room. By far my worst hotel experience.