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르네상스 프로퍼티 - 2040 마켓 스트리트 여행 후기

르네상스 프로퍼티 - 2040 마켓 스트리트
2040 Market Street, Philadelphia, PA

이용 후기

6.4
평점 10 - 훌륭해요. 31개 이용 후기 중 12개" "
평점 8 - 좋아요. 31개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 31개 이용 후기 중 3개" "
평점 4 - 별로예요. 31개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 31개 이용 후기 중 11개" "

7.6/10

청결 상태

6.6/10

직원 및 서비스

4.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 12월에 2박 숙박함

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 객실의 편안함
Worst hotel stay ever!!
Never got to go even after we reserved it. Said computer didnt update itself leaving us to stay in an apartment that was so hot we could barely breathe. Horrible experience. Couldnt access the tv in living room. Remote didnt work. Bathtub was completely filthy...never again and feel i should at least get a partial refund if not a full one. Sorry but thats how we feel about this experience.
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

Virginia

가족 여행
좋아요: 청결 상태, 객실의 편안함
beautiful property
Beautiful! Everything was local. Doorman was wonderful
2020년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 4박 숙박함

10/10 - 훌륭해요

Joe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will Stay Again
Amazing!
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

Abiola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
philly
loved it. will stay again.
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property in the heart of center city. Process was seamless. Will definitely stay again.
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 1박 숙박함

2/10 - 너무 별로예요

Susan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Misleading price; listed at $120, but $143 was added after for “taxes and fees”. Add appeared to be an apartment hotel, but we were sent to a well-worn apartment in a filthy building. We couldn’t even find it because there were no exterior lights over the door. We could only communicate with someone with FaceTime. He was rude. The fire door didn’t open and he acted as if it were our fault. He said it was in one of the nicest areas of Philadelphia, but it was mainly grubby bars with people vomiting outside. Finally after about 10 phone calls, he moved us to another at that was ok. The housekeeper came banging on the door at 11 am the next day and told us to get out.
2019년 6월에 1박 숙박함
답변 제공: Bryan 님, 2019년 7월 29일
Hi Susan We are sorry you did not have an outstanding experience, please email us at support@renaissancepropertiesgroup.com so we can discuss the situation that transpired and resolve it for you Thanks Bryan - Leasing Manager

10/10 - 훌륭해요

Gary M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay in Philly
It was a great apartment. Enjoyed the stay tremendously. Service was excellent.
2019년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

I wasn’t able to see the property because Expedia booked a room for me that was a luxury apartment, not a hotel. There was no one there that was able to get me in to an apartment, the property manager wasn’t available since it was after midnight and this was not a hotel. I was stranded in downtown Philadelphia with nowhere to stay. Luckily I was able to find a room in another town, pay a $50 cab fee and finally settle in at 3am. I will be contacting Expedia for a refund.
2019년 4월에 1박 숙박함

8/10 - 좋아요

Larry

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unit in Residential Bldg, Not a Hotel, But Nice
This unit is in a nice residential building, great roof deck and high-end building overall.
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 3월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Missed the mark
Didn't stay at this unit, was changed on us last min to another unit the day of. The replacement unit didn't have a spacious kitchen like the original, and there was not the full range of amenities as listed. Lack of soaps, filters, towels so we couldn't use coffee machine or dish washer. The plates, glasses, and silverware were all dirty. The property contact didn't add our names to the gym for use that was a few blocks away until a day later. The property contact also walked in the apartment without knocking while one of us was on a work call. Overall it was a bad experience and I won't be using Renaissance Properties again, nor would I recommend it.
2018년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Renaissance Propertie bait and switch
Renaissance Properties did a bait and switch on me. The night before my stay they texted me to says that they are switch me to a different apt complex blocks away. It was a much older building.

10/10 - 훌륭해요

IRENE

좋아요: 직원 및 서비스, 객실의 편안함
Great downtown option
Although the unit I booked had a broken pipe, the manager found us a nearby place. It was not as nice as what we booked, but when I complained, he found us another very nice unit and offered us a voucher for future use. The final unit was quite comfortable and nicely located in a very walkable location not too far from the Independence Hall tourist area.
2018년 3월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room at great property
This room was great for traveling with a family. Very convenient.
2018년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Avoid
Arguing plumbing problems, they moved my reservation to another location farther away in a dark alley, not a hotel but just a random apartment.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay !
Had a meeting scheduled in center city and we booked 7 properties with Renaissance, They were centrally located, responsive, and all the amenities were great especially the sporting club at the bellevue hotel which is awesome! Thanks for a great stay, will definitely stay again
2017년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
STSY AWAY
HORRENDOUS NO PROMISES KEPT GROSS OVERCHARGE TERRIBLE SERVICE MANY PROBLEMS MOST PROBLEMS UNRESOLVED OR WORSE

2/10 - 너무 별로예요

Naz 님, Tampa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very bad experience
Bad experience From the minuted i buy the ticket until left the Apartment was all bad EXPERIENCE. 1 - to find the apartment no one was answering there phone and we couldn't get a hold of anyone with there contact information. 2 - walk in the room, it was freezing and it took about 4 hours to make it warm enough to handle. 3 - the bathroom door was locked and no key, we miss with it for some times and finally opened and we never locked it again, because we were scared it won't open again. also the bedroom handle was broken. 4 - the chair was felty and had dirty marks all over. 5 - the wall were dirty and marks of food on the way and dishes were very dirty. 6 - we were told that they had parking signed to the Apartment, there was not one to ask and contact number was not answering. 7 - the roof was leaking, 8 - there was boxes of tea bags but nothing was in them. 9 - there was four internet cods but none worked until 20 pm. 10 - the carpet was full of dirty marks. yes, we called all the numbers and sent emails, but the emails were all failed and phone didn't answered. we spoke with the security guards which were in the first floor, and they tried to get a hold of someone for us, but no luck and one answered. and once when we called the other end said it is wrong number. we called the number was given to us buy email and was hanging on the refrigerator.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great views
This property is worth the price in the view alone--the floor to ceiling windows overlook Market Street. This is an apartment building that you can book so there is no traditional check in, only a security desk. Wi-fi info was supposed to be given but I had to search on the router for the password. You will need to bring your own shampoo/conditioner as there is only bar soap provided. Also, the bed is advertised as Queen but was really a Full.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best place to stay in Philadelphia.
Easy check-in process. The place is clean and spacious. The bed was extremely comfortable dressed with quality linens and pillows. I look forward to staying here again and definitely recommend it to anyone whether it is for a short stay or an extended stay.

4/10 - 별로예요

Bus. Traveler 님, Indianapolis

좋아요: 청결 상태
별로예요: 직원 및 서비스
Not Recommended for Business Travelers
This is an apartment converted to a hotel room. I was in Philadelphia for a business meeting at a nearby law firm and my assistant booked this room due to its proximity to the meeting location. There were multiple issues with this property, which link back in part to it being an apartment. First, there was $165 in fees and taxes charged on this room, making the total charge significantly exceed the cost of nearby hotels when it had previously appeared to be a cheaper option. There are also no common business-friendly accommodations like printing services. I had an important document to print and asked the front desk attendant if she had recommendations for where I could go to handle it. Her response was that she never gets that question and had no idea. She did not attempt to find a solution. There was a Fed Ex Print Center less than a block away that I was able to locate on my own, but the service was less helpful than I would normally expect at a hotel. The room also lacked common items like any hand or body soap. There was a half-used large bottle of shampoo in the shower, but that was it. I did find an empty handsoap bottle at the back of a bathroom cabinet. On the positive side, the room had a very nice view of the city. I suspect the room could work for some entertainment purposes, but it lacks the elements that business travelers commonly expect. Also, bring your own bar soap unless you want a surprise the next morning.

10/10 - 훌륭해요

dan 님, philadelphia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks!
Great experience. Will definitely stay again Staff was courteous and friendly

2/10 - 너무 별로예요

Rosemary 님, Pittsburgh, PA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again.
I booked Renaissance Properties because it was very close to meetings I had the following day. These properties are apartment or condominium buildings in center city which apparently rent out vacant, furnished units. The location I booked was a one-bedroom unit across the street from where I needed to be. You are given a Unit # to access when you arrive at the building. It is not a standard "hotel" reception desk. The night clerk who gives out mail/packages to residents had no idea who I was or what unit I was in. I had a phone number for a contact who advised me that I could not stay at this building because the unit had "water issues" but they had "upgraded" me to a 2-bedroom unit about a block and a half away. It was night, I was by myself, and now had to walk to another location where I was met by the same blank look, precipitating another call. The unit assigned had been left unlocked and the door ajar when I got up there -- not comforting. The refrigerator water mechanism was broken, one of the lamps had electrical tape on the wiring, the beds were bad, there was hair in the bathtub. I was extremely unhappy. Fortunately, when I called Expedia immediately upon arriving, they made everything right -- I have no complaints about the Expedia people. But the experience with Renaissance Properties was the worst. Not at all like prior Expedia locations I have booked. Stay away.
답변 제공: Henry 님, 2016년 2월 15일
Hi Rosemary We are sorry you had such a negative experience. That is not the standard of excellence we strive for and our other guests have received. We have given you a $200 credit for the inconvenience along with a complementary future weekend night stay. We had sent our housekeeping staff immediately to the room to reclean the tub and have since fixed the refrigerator and lamp Best Henry