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르네상스 프로퍼티 - 21 & 체스너트 여행 후기

4 out of 5
르네상스 프로퍼티 - 21 & 체스너트
2101 Chestnut Street, Philadelphia, PA

이용 후기

6.0
평점 10 - 훌륭해요. 68개 이용 후기 중 19개" "
평점 8 - 좋아요. 68개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 68개 이용 후기 중 8개" "
평점 4 - 별로예요. 68개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 68개 이용 후기 중 19개" "

6.6/10

청결 상태

6.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

2.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Jared

2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Lisa 님, East Greenwich

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property manager is a scammer. He baits and switches, which is what others have warned against. He told me at the last minute that the property was not available and offered a refund, which he is not issuing. Stay away!!!!!
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Irvan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 3박 숙박함

10/10 - 훌륭해요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nightmare. I will NEVER book with them ever.
I booked the room for 3 days, the original place I booked had problems so they dicides to offered me another room. They have no parking, I had to pay valet parking next door $50 a day. At first everything looked good till i notices stains on the sofa, the bathroom and the master bedroom had no working light bulps. The pots were dirty and the coffe maker had mold. I had spent what I had for those three days so I had to stay there. I also made a refundable deposit of $500 that was supposed to be refunded back to me after 2 days after check out. It's been about 3 weeks and I haven't received the deposit and I tried multiple times to contact the owner but they've decided to ignored me.
2020년 11월에 2박 숙박함

4/10 - 별로예요

Tiara

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not clean
2020년 11월에 2박 숙박함

4/10 - 별로예요

khanisha

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Complicated and not prepared to host
Only spent 6 hours here because the first day of the trip the room was not ready and we had to be sent to another hotel across the street it was definitely nice but the next day we had to pack up and move again the second day of the trip I couldn’t use the room until after 3pm this is not a hotel but an apartment it reeked of fresh cut onions it looked like a rushed clean still dirty (kitchen) no soap or even bottled water, living room tv did not work, I spent 30 mins trapped in the lobby because no one was at the front desk and I wasn’t instructed to use a key fob for the elevators I was buzzed up initially, while my 7year old was stuck on the 13th floor.
2020년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 4박 숙박함

2/10 - 너무 별로예요

JAZMINA

2020년 5월에 4박 숙박함

2/10 - 너무 별로예요

Elijah

별로예요: 청결 상태, 객실의 편안함
This is a scam please don’t stay here.
2020년 4월에 2박 숙박함
답변 제공: Henry 님, 2020년 4월 15일
Hi Elijah Sorry you were not able to stay in the property. The security deposit requirement is listed 3 times before you book, that being said, because you were unable to pay the security deposit or stay we are still able to offer you a voucher for a future stay for up to 1 year as a courtesy as discussed. Let us know if you have any questions Best Henry

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the view and the location.great place to walk around the city or go to public transportstion. My room had to be changed due to past visitors but i was pleased with the assistance in the transistion. They even gave me a nicer view of the city.
2020년 2월에 2박 숙박함

4/10 - 별로예요

Richard

2019년 11월에 2박 숙박함

2/10 - 너무 별로예요

DONALD

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

Expedia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was actually only there 9/26-9/28, but it was a beautiful, comfortable accommodation in a great location
2019년 9월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Perfect size for one or two people. Manager was very communities and accommodating. The room could have been cleaner and the general build of the apartment was a little claustrophobic at times for a man of my size (6’3”). All in all a good stay.
2019년 9월에 2박 숙박함

8/10 - 좋아요

Marc

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall, this was a good place. The location was great. It is probably a tad small for two regular size people (queen bed and the futon is small). But it served the purpose we needed and very convenient. If you want to stay in the city and do not need frills, then this is a good place.
2019년 9월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 9월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this apartment styled hotel room! It basically is in the heart of center city. Which means easy assessable to restaurants and stores. I’d definitely recommend anyone to book this hotel.
2019년 8월에 3박 숙박함

4/10 - 별로예요

Ashton

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Pretty good, but some problems
We booked this location and was moved to a nearby apartment due to broken toilet. Unclear whether new apartment was worth the same amount. In the replacement apartment there was very wet floor in bathroom when we arrived. Host only communicated via text and asked us to send ID via photo. He brought up that smoking in the apartment incurs fines on three separate occasions which was over the top considering neither of us smoke. Apartment was comfortable and clean otherwise. Air conditioning was great. Location is pretty good!
2019년 8월에 3박 숙박함

2/10 - 너무 별로예요

keith

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs in a scam
Terrible noisy,hot,they charge 125 for cleaning 700 dollar total for 4 nights I also got bed bugs from the place absolute dump crack house
2019년 7월에 4박 숙박함

6/10 - 괜찮아요

Charles

2019년 7월에 2박 숙박함

8/10 - 좋아요

Andrew

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2019년 7월에 3박 숙박함

6/10 - 괜찮아요

charles

좋아요: 청결 상태, 객실의 편안함
Last minute switch
On the morning of our trip, I was told the unit I had reserved was no longer available due to a leak in the unit above. We were moved to 22nd and Market Street, which appears to be an older building in a less desirable neighborhood.
2019년 6월에 2박 숙박함
답변 제공: Bryan 님, 2019년 7월 29일
Hi Charles We are sorry you did not have an outstanding experience, please email us at support@renaissancepropertiesgroup.com so we can discuss the situation that transpired and resolve it for you Thanks Bryan - Leasing Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and had everything we needed for a 1 week stay for conference! Location was great and the manager was easy to work with! He even notified us of problems prior to check in and adjusted our location to improve our stay! Would definitely stay again!
2019년 5월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 5월에 5박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Doesn’t sleep 3
This place sucked. It was filthy, horrible bedding, mirror fell off the wall, does not sleep 3 people.
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

Ej 님, Boston, us

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 4월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a horrible stay, do not book even if it's the only available property. The owner moves you around without any notice. The property looks nothing like the pictures or unit booked. The Mattress is a junky old pile of foam. We really got burned by this property and I urge anyone else to not book with them. Expedia really should remove them from their site as they are operating very shady business practices.
2019년 4월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 4월에 2박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 2박 숙박함

8/10 - 좋아요

RodneyD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice studio apartment. Great location. Good value.
2019년 1월에 2박 숙박함

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rocky Start but Great apartment
I booked my stay at the Renaissance hotel and after confirmation received a text that the website had not been updated and the hotel room was not available but they could offer me a choice of a studio in a brownstone at a discount for the three nights or one night in a 2 bed apartment then move to a 1 bed apartment for the last two nights. I opted for the discounted studio. There was a problem with the lock box and I could not access the studio so I ended up in the 2 bed apartment and am glad that I did. The apartment is new and very nice with a fantastic roof view, several restaurants as well as downtown within walking distance. Henry stayed in touch by text and phone calls when necessary which I appreciated. I thoroughly enjoyed my stay even with the rocky start.
2018년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was amazing and the apartment was super modern
2018년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2018년 11월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Great location, but the apartment was supposed to be an ‘upgrade’. Sheets were dirty, couch was broken, door was locked when I was aupposed to be open. Coordination between Expedia and the property managers was odd and very anxiety-producing. Managers were slow to respond to the instruction to pay a deposit. Apartment was small and dark, but had nice amenities and great location. One bedroom is really an office and has no window, so it will s a bit claustrophobic. Property manager readily available while we were in the apartment for the weekend. Most repaires/cleaning needed were taken care of.
2018년 10월에 2박 숙박함

8/10 - 좋아요

Lawrence 님, 2040 Market

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent communication and very accommodating Weather was bbeautiful
2018년 9월에 2박 숙박함

4/10 - 별로예요

Luis 님, New York

별로예요: 숙박 시설 상태 및 시설
The location is within walking distance to downtown city center, very convenient. Property is very old and with sewer system coming from the basement area. Bathroom is dissapointing and bath tub is horrible. Furniture is new and clean. The price is high for a property like this. I would prefer a hotel room over this.
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Right in City Center, near Trader Joes. I was here for work, so these conveniences and the comfort of a spacious place to work were important. This would be a great property for a visit to the city on vacation as well.
2018년 6월에 4박 숙박함
답변 제공: Brian 님, 2018년 7월 2일
Thanks for your review, we look forward to having you again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service in the face of a water leak
I received a text shortly before arriving telling me that there was a water leak in the room above the one I booked. They gave me a new address for a room (about a block away) and simple instructions for checking into an apartment. The room itself was very nicely kept and decorated. Having a washer/dryer in the room meant that I only needed two changes of clothes, and the fully stocked kitchen meant I saved a bunch on meals by not having to dine out in downtown Philly.
2018년 5월에 3박 숙박함
답변 제공: Brian 님, 2018년 7월 2일
Thanks for your review. WE look forward to having you again

10/10 - 훌륭해요

Micheala 님, New York, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Corporate Apartment on Chestnut St.
Got upgraded to a two bedroom. Apartment was well-appointed and central.
2018년 4월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aparthotel
My first experience with an apartment/hotel. It was awesome! The property was beautiful & clean, and Henry was very attentive and available. Everyone I came into contact with was very friendly and knowledgeable.
2018년 3월에 2박 숙박함
답변 제공: Brian 님, 2018년 4월 3일
Thanks for your review!

6/10 - 괜찮아요

Guy H.

Great Location in Philly
This review is actually for the Avenir building since the property originally booked had some mechanical issues. The building was newly renovated and the apartment was clean. The furniture was a bit sparse and of early Ikea vintage so the living room was a bit uncomfortable,but the beds were fine and it worked for our purposes, which was to be centrally located in Philly.
2018년 3월에 2박 숙박함

4/10 - 별로예요

Traveler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor communication from landlord.
Pros: Good location, downtown. Nice area, residential. Full Cable TV. Cons: First off, I was scheduled for one apartment and was texted the night before that they were moving me 8 blocks to another. 1 - Cold apartment, in the Studio. Heat is controlled from another apartment. ?!? Needed owner to drop off space heaters. Which they did, two times because 1 wasn't enough. They were responsive and great about that. 2 - One roll of toilet paper that was not a full roll. 3 - Poor communication from landlord. Was not told the exact location of the apartment. Because the keycode worked on another adjacent apartment, and it was dark, I stayed my first night in the wrong apartment until the new tenants appeared. When I told the new tenants I was there for another two days, they handed the phone to me and I spoke to the landlord. He was rude and demanding that I "vacate immediately". I would think if you had two apartments and one was behind the house in a dark corner, that you would give tenants SPECIFIC instructions or at least have letters on the door (A, B). 4 - To get to the apartment, you continuously had to unlock a lockbox, then open a padlock chain to be able to open the iron gates to the driveway. This can be not too fun at night when you can't see and it is cold. This had to be locked at all times because they rented out the parking space behind the gates. 5 - Most breakers were turned off, half of the lights/outlets didn't work until I figured that out.
2018년 2월에 3박 숙박함

10/10 - 훌륭해요

expedia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 2박 숙박함
답변 제공: Brian 님, 2018년 4월 3일
Thanks for your kind comments!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Much less than expected !
By the luck of the draw we were booked into a unit that must have been abandoned by it's owner in this OLD CONDO building. The building appeared to have been built in the '50s. It had old style window AC units and baseboard boiler heating. Our unit was desperately in need of attention. WiFi did not work with my laptop. TV impossible to use, either dead batteries or broken clickers. My wife cautioned me to not sit on the couch or walk on the floor barefooted. Sink in bathroom was dislocated from wall and the drain plumbing had been replaced improperly such that it left the stopper unusable and it drained very slowly. Burned paint on the wall next to the gas stove. Cracks in bathroom ceiling and one wall. closet doors off tracks. Furnishings were old, damaged and worn out. Two sets of keys, one worked nicely the other was very difficult to use. The refrigerator relatively new. Check in was difficult, the security person at the entrance desk had no idea that units were being rented. Luckily I had my check in instructions with me and upon presentation and some difficulty we were allowed in. Based on the advertising pictures and the cost of the stay we did not expect this much disappointment in our accommodation in downtown Philadelphia.
2017년 10월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could not lock from inside; room falling apart
The 'Renaissance' title makes you think this is part of the Marriott. It's far from it. The night before my reservation, I received an unprofessionally worded text message letting me know that I had been 'upgraded' to a sister property, at 2135 Walnut. I followed the property manager's instructions to enter an unmarked apartment building in an unsafe neighborhood, the interior of which was run down. There was no concierge. I followed a dark corridor to get to my room at the end of the hall, and entered to find it unclean and falling apart. The ceiling had a gaping hole, floorboards did not meet, and the apartment was dirty. The building had no concierge, spa, or business services as the ad for either room claims. The decrepit state of the room, and the lack of amenities (not to mention the lack of an actual hotel) was unacceptable and false advertising. However, what led me to leave the room was the fact that I could not lock the door from the inside. I called the property manager to let him know I was leaving, and ask for a refund. He told me to cancel the room via Expedia so someone else could book it, and then he would refund the reservation. I called Expedia but they told me he had to refund it before they could cancel - not the other way around. He became unresponsive, so I wasted hours with Expedia and had to file a dispute with my credit card company that lasted for months. I eventually got my money back. Wasn't worth the hassle - don't book with this property!
2017년 4월에 2박 숙박함

10/10 - 훌륭해요

Mitch

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Had a meeting scheduled in center city and we booked 7 properties with Renaissance, They were centrally located, responsive, and all the amenities were great especially the sporting club at the bellevue hotel which is awesome! Thanks for a great stay, will definitely stay again
2016년 11월에 2박 숙박함