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Loved this hotel. I stayed in room 1404 at the stardust tower on Saturday. Very clean and quiet spot. Vinay from the front desk was super nice and friendly! He was very helpful and had a smile on his face always. If I stay in king of Prussia again it will for sure be here.
Michael
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 22, 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.
The security and staff were nice. I didn't like that i had to put up a $100 security deposit up front. I did get it back the next day but they should claim that from the beginning
the suite rooms are nice, some have separate living rooms and bedroom. I do like to dual air condition units. I don't like the shower area. There is NO fan cutoff so it constantly runs and therefore you hear a hum the entire time. There is only a glass half-wall for the shower that lets water to splash all over the floor. Yes there is a towel for the floor but it's annoying to get out of the shower onto a wet towel or mat.
Patrick
Stayed 4 nights in Apr 2024
Response from Guest Relations Manager on Apr 19, 2024
Thank you, Patrick, for your feedback and your review. We appreciate your comments, and we will be sure to share them with our internal operations team for review. We hope we are able to welcome you back in the future for another great time.
Friendly staff
Room was spacious and clean
Great location
Nuntanit
Stayed 3 nights in Apr 2024
Response from Guest Relations Manager on Apr 19, 2024
Thank you for your feedback and your 5-star review! We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back again soon!
It was run down the place is old . The food venues they had on site was not open to public all private venue . I went and had to get my own towels . This place sucked and will never stay there nor will I recommend them to anyone . I don’t care if they gave me a free room don’t waste your time or money. Period
Richard
Stayed 3 nights in Apr 2024
Response from Guest Relations Manager on Apr 17, 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.
It was a great stay. Me and my wife had a great time.had dinner near by, hit the casino for a few hours, had some drinks and off to our room we went. Definitely will be booking another stay there very soon...
Tony
Stayed 1 night in Mar 2024
Response from Valley Forge Casino Resort on Mar 29, 2024
Thank you for your recent visit and for sharing your experience. Please come back to see us again soon!
10/10 Excellent
Brett
Mar 25, 2024
Brett
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Me and my friends came up to Pennsylvania to go to Pennhurst and decided to stay overnight at this casino hotel.
The property is huge and a bit overwhelming at first, but there was plenty of staff around and they were willing to answer questions.
Room was clean. Can’t wait to stay here again. We had a blast!
Aaron
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Mar 18, 2024
Thank you, Aaron, for your feedback and your 5-star review! We're thrilled to hear that you enjoyed your recent stay, and we hope to welcome you back again for another amazing stay!
Great staff and assistance. Super clean and comfy beds
Delila
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 18, 2024
Thank you, Delila, for your feedback and your 5-star review! We hope to welcome you back soon!
4/10 Poor
Pablo
Mar 10, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I attended an event at this hotel, unrelated to the casino. The main issue I had was the lack of good food options in the hotel, particularly for breakfast. Most of their restaurants are really spots in a fast food court that do not open early. Vegetarian options are almost nonexistent and the food from "the tavern" was bad. The rooms were clean and spacious but the corridors had a weird smell.
Pablo
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 18, 2024
Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.
6/10 Okay
Patricia
Traveled with partner
Mar 7, 2024
Liked: Staff & service
Disliked: Amenities
The room and bathroom were not that clean. And the water pressure in the shower was awful
Patricia
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Mar 8, 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.
Rafael - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.
Tonya - Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another great experience.
10/10 Excellent
LAKIA
Traveled with partner
Feb 24, 2024
Me and My fiancé don’t get out often because we have younger children. And for our to have our staycation there was not worth going out. There GSA where more than nice . But that older Gentleman bartender was more than rude. He rushed us to order food because the kitchen was closing and I understand. But the way he was yelling at us made me feel like a child. We asked for waters he gave us these little bottles. I ordered Nachos . I let him know the sour cream was missing half way through my meal he brings out sour cream.. I was so ready to leave that place but my fiancé was hungry. The shower had a bunch of hair in the shower stall and dried shampoo on the wall. We had the breakfast buffet and it was hair in the potatoes. I found a long one in mines. The bad part was they didn’t even switch them out after I let them know it was hair in them. We sat ourselves which was fine. It’s just nothing that says self serve or self sit. The Casino was cool . The hotel side need to step there game up. This experience for me was horrible !!!!!!
LAKIA
Stayed 1 night in Feb 2024
Response from Chris J on Feb 28, 2024
Lakia - We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.
8/10 Good
Ryan
Feb 23, 2024
Ryan
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Mar 25, 2024
Thank you for your review, Ryan. We can't wait to welcome you back again in the future.
Alexis - We are so glad to hear you had a great experience with us! We appreciate your five-star review, and hope you'll come back to visit again soon.
10/10 Excellent
Thomas
Traveled with partner
Feb 18, 2024
Liked: Cleanliness, amenities
Very place to stay 👍
Thomas
Stayed 1 night in Feb 2024
Response from Chris J on Feb 19, 2024
Thomas, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.
There are dried blood on the pillow case (I have a picture) and there was absolutely no hot water at all in the shower this morning.
Stephen
Stayed 1 night in Feb 2024
Response from Valley Forge Casino Resort on Feb 16, 2024
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.
2/10 Terrible
asa
Feb 11, 2024
Disliked: Property conditions & facilities
Request refund for 2/8/2024. The hotel had several issues to include the running water. It was so bad the front desk recommended we not drink or bath. The water was undrinkable . The toilet could not be flushed because they had to turn the water off. The television was not working as it should. To say this was a mess , is an understatement. We had to check out early.
asa
Response from Guest Relations Manager on Feb 12, 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.
8/10 Good
david
Feb 9, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
david
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Feb 12, 2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.
Hi Josephine,Thank you for visiting us and for taking the time to share your review with others! We look forward to welcoming you back for more five-star guest service very soon.
10/10 Excellent
Mark, Okemos
Feb 2, 2024
Mark
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on Mar 25, 2024
Thank you for your 5-star review, Mark! We can't wait to welcome you back again soon!
Tv not working properly. No one to help with luggage. Front desk not very welcoming
Priscilla
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on Jan 22, 2024
Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.
The staff right as you enter was extremely welcoming and nice
Kaylena
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 22, 2024
Thank you for your feedback and your 5-star review! We hope to welcome you back again soon.
10/10 Excellent
Christine
Jan 18, 2024
Christine
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 22, 2024
Thank you for your 5-star review, Christine!
8/10 Good
Daniel
Jan 15, 2024
Liked: Cleanliness, staff & service, room comfort
Daniel
Stayed 2 nights in Jan 2024
Response from Chris J. on Jan 16, 2024
We appreciate your feedback, Daniel! Thanks for staying with us at Valley Forge Casino Resort. We can't wait to welcome you as a guest again in the future!
Rooms were clean and had enough space for four people. Close to Valley Forge National Park and King of Prussia mall. Lots of dining options available in the area.
Margaret
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 16, 2024
Thank you for the kind words! We are so pleased that your recent stay resulted in an overall positive experience. We hope to deliver a five-star experience upon your next visit!
Room was nice,clean,large.Hotel staff was great,and very helpful with my wife who was in a wheelchair.Overall a nice stay.Food is a little overpriced in all areas,but it is a casino.Will stay again.
David
Stayed 2 nights in Jan 2024
Response from Chris J. on Jan 16, 2024
Thank you, David, for taking the time to share a thoughtful review from your recent time at Valley Forge Casino Resort. We value your patronage and feedback. Come back again soon!
Appreciate the great rating, Roy! Thank you for staying with us at Valley Forge Casino Resort. Come back again soon!
4/10 Poor
Eric
Jan 14, 2024
Disliked: Cleanliness
Eric
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 16, 2024
We regret to see some aspects of your stay did not meet expectations. If there are any details we can use to help improve future visits, we encourage you to contact us directly via our property website.
Thanks for staying with us, Henry! We are pleased your overall experience was a positive one, and we look forward to welcoming you back again in the future!
We are delighted to see your recent stay at Valley Forge Casino Resort met your expectations, and we can't wait to welcome you as a guest again in the future!