Initial service when we arrived was pretty disappointing, no one helped us lug our suitcases up 4 flights of stairs, took my passport for a while until they got a photocopy, remote control for air con didn't work so swapped with another room. Our room was nice and clean but 12 hours later the bathroom stank of sewerage so we were moved again. Second room stank of cigarette smoke (not the hotels fault, it was the previous room occupant). There were no other rooms available like the one we had paid for so we negotiated to pay a little more per day to be upgraded to an apartment. The apartment was nice and spacious, but the "kitchen" that you pay extra for has nothing in it, not a plate or a spoon or even gas for the stove. I wouldn't return to aime unless I really needed to stay in tuol kork but I appreciated that the hotel was willing to move us when we complained of the smell. Also a plus is security person to watch over your Moto or bicycle at night (though I'm pretty sure we saw him sleeping once). Location is not good unless you intend to be in that area, hard to find decent food that's not crazy expensive at TK avenue