Balcony view

Reviews of Sunway Hotel Phnom Penh

4 out of 5
Sunway Hotel Phnom Penh
#1 Street 92 Sangkat Wat Phnom, Phnom Penh

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 244 reviews" "
Rating 8 - Good. 115 out of 244 reviews" "
Rating 6 - Okay. 15 out of 244 reviews" "
Rating 4 - Poor. 9 out of 244 reviews" "
Rating 2 - Terrible. 1 out of 244 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

PEDRO

Traveled with family
Great location, safe and clean hotel. Breakfast was poor and it should improve.
Stayed 1 night in Feb 2024
Response from Soklai Un (Ms) Assistant Reservation Manager on Feb 26, 2024
Dear Mr. Seng,We appreciate your kindly reviewing us. We take note of the breakfast feedback. We look forward to seeing you again for your next trip.Thank you with regards!The Hotel Management Team

10/10 Excellent

Lakhi Ram

Stayed 10 nights in Nov 2023
Response from Soklai Un (Ms) Assistant Reservation Manager on Dec 14, 2023
Dear Lakhi Ram,We appreciate your kindly reviewing us and are satisfied with the overall service.We look forward to seeing you again for your next trip to Phnom Penh.Thank you with regards,

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe , quiet and walkable
Stayed 2 nights in Sep 2023
Response from Soklai Un (Ms) Assistant Reservation Manager on Sep 18, 2023
Dear Dan,We really appreciate your kindly reviewing us.We look forward to seeing you again for your next trip.Should you need any further assistance please feel free to contact us anytime.Thank you with regards,The Hotel Management Team

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great food & staff, clean room
Stayed 2 nights in Jun 2023
Response from Soklai Un (Ms) Assistant Reservation Manager on Jun 5, 2023
Dear William,We really appreciate your kindly reviewing us. We do glad to hear that you are satisfied with our hotel service.We look forwards to seeing you again for your next coming trip to Phnom Penh.Thank you with regards! The Hotel Management Team

10/10 Excellent

HITOMI

Stayed 1 night in May 2023

10/10 Excellent

Adam L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Great location. Staff was very helpful. Place was very clean.
Stayed 2 nights in Apr 2023
Response from Soklai Un (Ms) Assistant Reservation Manager on Apr 19, 2023
Dear Mr. Adam Larry,We really appreciate your kindly reviewing us. We do glad to hear that you are satisfied with our hotel service. Your feedback is really important to us, in order to drive our guest's satisfaction.We look forwards to seeing you again for your next coming trip to Phnom Penh!Thank you with regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service fromthe Staff, I think they put me in a room as far away from the works as possible as I only heard the odd bang. Its noticeable that Reception is very modern and the room floors are a little dated. Room very good, view of Wat Phnom. Good string shower. All very good.
Stayed 2 nights in Mar 2023
Response from Soklai Un (Ms) Assistant Reservation Manager on Mar 13, 2023
Dear Mr. Andrew,We really appreciate your kind review, Your feedback is really important to us, in order to drive our guest's satisfaction.We look forwards to seeing you again for your next coming trip.Thank you with regards,The Hotel Management

10/10 Excellent

Vuthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodating & professional. Hotel/room is very clean & with great amenities not to mention the resteraunt has good food. This was our second time staying here so we treated ourselves to a room w/ a patio. Highly recommend.
Stayed 2 nights in Dec 2022

8/10 Good

Bernard, Hackett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast; can walk in the park or along the river nearby
Stayed 4 nights in Aug 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Phoumea - Assistant Ecommerce on May 5, 2022
Dear Julie, Thank you very much for your kindly review our hotel. We glad to hear that you satisfied our service. We look forwards to seeing you again soon. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Phmon Penh in my opinion. Clean and friendly staff. They are very helpful with any of your needs and questions.
Stayed 7 nights in Apr 2022
Response from Phoumea - Assistant Ecommerce on Apr 27, 2022
Dear Jonathan, Thank you very much for you always supporting us. We appreciate for your lovely review. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

Makara

Stayed 2 nights in Apr 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. The staff is friendly and helpful with anything you need during your stay.
Stayed 7 nights in Apr 2022
Response from Phoumea - Assistant Ecommerce on Apr 30, 2022
Dear Jonathan, Thank you very much for your supporting us as always. We really glad to hear that you were happy with our service. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best hotels I have ever stayed at. The rooms are clean and the staff is nice, and happy to help you with any of your needs. A wonderful stay.
Stayed 3 nights in Mar 2022
Response from Phoumea - Assistant Ecommerce on Apr 6, 2022
Dear Jonathan, First of all, we thanks for choosing our hotel to stay. We appreciate for your wonderful review and feedback. We look forwards to seeing you again for your upcoming trip to Phnom Penh. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

Dinesh, anaheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022
Response from Phoumea - Assistant Ecommerce on May 9, 2022
Dear Dinesh, Thank you very much for your kindly review our hotel. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Great hotel this is much more like a North American hotel than a typical cambodian hotel everything was nice and modern and clean. Great Wi-Fi staff spoke English and very close to everything as it’s very central. I highly recommend this hotel
Stayed 1 night in Jan 2022
Response from Phoumea - Assistant Ecommerce on Jan 5, 2022
Dear Glenn, We really appreciate for your kindly review and recommended our hotel. We glad to hear that you satisfied our service. We look forwards to seeing you again soon. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

Vichea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient, safe secure, affordable, and one of the best hotel in Phnom Penh City.
Stayed 2 nights in Dec 2021
Response from Assistant Ecommerce on Dec 20, 2021
Dear Vichea, We really appreciate for your kindly review our hotel. We do glad to hear that you satisfied and recommended hotel. Best regards, Phoumea - Assistant Ecommerce

8/10 Good

Vichea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s one of the great hotel in Phnom Penh.
Stayed 3 nights in Nov 2021
Response from Phoumea - Assistant Ecommerce on Dec 6, 2021
Dear Vichea, We really appreciate for your reviews and glad to see that you were happy with our hotel service. We look forwards to seeing you again soon. Thank you. Phoumea - Assistant Ecommerce

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Favorite Hotel in Cambodia. As usual...Exceptional par Excellence! Every staff member from upper management to cooks, housekeeping, spa, bell hops, guards... The Very Best. Thank you! Looking forward to seeing you all again! Stay Well during this worldwide health crisis. Love to you..
Stayed 1 night in Dec 2019
Response from Phoumea - Assistant Ecommerce on May 26, 2020
Dear Value Guest, We appreciate for your kindly review our hotel and glad to hear that you satisfied our hotel service. We look forwards for your next coming to Phnom Penh soon. Please stay safe & healthy. Best regards Phoumea - Assistant Ecommerce

10/10 Excellent

Greg, Dc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was very large with a nice table and chairs.
Stayed 12 nights in Nov 2019
Response from Phoumea on Nov 19, 2019
Dear Greg, Thank you very much for choosing our hotel to experience. We are more than happy to see that you satisfied and enjoyed our large balcony. We appreciate for your time also for your feedback. We look forwards to seeing you again for your next coming trip to Phnom Penh. Best regards, Phoumea - Assistant Ecommerce

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from The Management on Oct 17, 2019
Dear Value Guest, We appreciate and thanks for your kindly review our hotel. We glad to see that you did satisfy our hotel service. We look forwards to seeing you again for your next coming trip to Phnom Penh. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from The Management on Oct 17, 2019
Dear Value Guest, Thank you very much for choosing our hotel to experience. We glad and appreciate for your review with a very positive feedback. We also are happy to see that you did satisfy our hotel We look forwards to welcoming you back to stay with us soon. Best regards,

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from The Management on Aug 21, 2019
Dear Value Guest, Thank you very much for choosing our hotel to experience. We appreciate for your review us. However, we would be much appreciated if you could share us the experience and feedback you have. We truly to have an opportunity to welcome you back. Best regards, The Management

8/10 Good

Tham

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 3 nights in Jul 2019
Response from The Management on Aug 1, 2019
Dear Mr. Tham, We appreciate and thanks for your kindly review our hotel service. We glad to hear that you were happy with our our hotel property. Best regards, The Management

8/10 Good

Tham

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from The Management on Aug 1, 2019
Dear Mr. Tham, Thank you very much for choosing our hotel to experience. We appreciate for your kindly review our hotel service. We hope you did enjoy your staying and satisfies our service. Best regards, The Management

10/10 Excellent

Fuad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location friendly staff
Was amazing trip friendly service fast check in taste breakfast
Stayed 5 nights in Jun 2019
Response from The Management on Jun 21, 2019
Dear Faud, Thank you very much for choosing our hotel to experience. We appreciate for your kindly review and feedback. We glad to hear that you did satisfy our hotel service. We look forwards to seeing you again for your next coming trip to Phnom Penh. Best regards, The Management

8/10 Good

Francisco

Stayed 2 nights in Jun 2019
Response from The Management on Jun 20, 2019
Dear Francisco, Thank you very much for choosing our hotel to experience. We appreciate for your kindly review our hotel and hope you did enjoy your staying with us. We look forwards to seeing you again soon. Best regards, The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
This hotel is always clean with excellent bell service. It's across the street from the US Embassy which make it convenient to handle diplomatic business.
Stayed 2 nights in May 2019
Response from The Management on Jun 5, 2019
Dear Value Guest, We appreciate for your choosing our hotel to experience. Thanks for your review and feedback, and we do glad to hear that you did satisfy our service. We look forwards to seeing you again for your next coming trip to Phnom Penh. Kind regards, The Management

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from The Management on Jun 3, 2019
Dear Keith, Thanks appreciate for your kindly review our hotel. We hope you did satisfy our service, and look forwards to seeing you again soon. Kind regards, The Management

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction outside of hotel was inconvenient but other than that it was a good stay
Stayed 1 night in May 2019
Response from The Management on Jun 3, 2019
Dear Keith, Thank you very much for choosing our hotel to stay. We appreciate for your kindly review our hotel. We hope you did enjoy your staying and had good time here. We sincerely apology for the experience of the underground packing construction which is belong to government sector. However, this project will be finished soon. We look forwards to welcoming you again for your next coming trip to Phnom Penh. Kind regards, The Management

8/10 Good

W Robert, NYC

Good but old hotel
Good but old hotel, some nice features that made it charming, But a huge construction project directly in front. I wasn't loud and didn't disrupt my sleep, but doesn't look very nice when you walk out the front door. There is an old bar with a lot of charm, seems like a blast from the past.
Stayed 4 nights in Mar 2019
Response from The Management on Apr 9, 2019
Dear Robert, Thank you very much for choosing our hotel to experience. We appreciate for your kindly review and feedback. We sincerely apologize for the construction. However, this project belong to government sector for underground packing and will be finished soon. Regarding to our hotel property, we are pleased to announce that we plan to do some renovations of changing some facilities soon. We look forwards to welcoming you back for your next coming trip to Phnom Penh. Best regards, The Management

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, but quiet except for some renovations they were currently undergoing. Had a upgrade for us as well as connecting rooms requested, although they no longer have complimentary airport shuttle
Stayed 1 night in Mar 2019
Response from The Management on Mar 27, 2019
Dear Value Guest, Thank you very for choosing our hotel to experience. We appreciate for your kindly review us. We glad to know that you did satisfy our service. We look forwards to seeing you again for your next coming trip to Phnom Penh. Best regards, The Management

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Very nice hotel, close to everything. Breakfast was good, service was excellent! The rooms are in need of renovation but clean. The WiFi was not up to par at all. I would stay here again though.
Stayed 9 nights in Mar 2019
Response from The Management on Mar 25, 2019
Dear Timothy, Thank you very much for choosing our hotel to experience. We appreciate for your kindly review and feedback. We glad to hear that you did satisfy our service and will come back to stay here again. We look forwards to seeing you again for your next coming trip to Phnom Penh. Best regards, The Management

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019
Response from The Management on Apr 5, 2019
Dear Value Guest, We appreciate for your kindly review our hotel, and glad to hear that you did satisfy our service. We look forwards to seeing you again soon. Best regards, The Management

10/10 Excellent

Kirti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunway way to go!
Lovely hotel and service
Stayed 1 night in Jan 2019
Response from The Management on Feb 7, 2019
Dear Kirti, Thank you very much for your kindly choosing our hotel to stay, We appreciate for your review. We glad to see that you did satisfy our hotel service. We look forwards to seeing you again for your next coming to Phnom Penh. Kind regards, The Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has not been updated in decades and everything is in very bad shape. Breakfast food was terrible.
Stayed 2 nights in Jan 2019
Response from The Management on Jan 31, 2019
Dear Value Guest, Thank you very much for your kindly choosing our hotel to stay. We appreciate for your time to feedback and review. We sincerely apologize for the experience you met with our hotel. We would like to inform that our hotel is planning to do some renovation year by year in some facilities. Regarding to breakfast, we have added more selections and choices to our guest. We truly hope to have an opportunity to welcoming you in another time to experience with our improvement. Best regards, The Management

6/10 Okay

Chhat

Ok
Ok
Stayed 3 nights in Jan 2019
Response from The Management on Jan 28, 2019
Dear Chhat, Thank you very much for choosing our hotel to experience. We appreciate for your time to review our hotel, and your comments and feedback are really important to us, in order to meet our guest's expectation. We would be more grateful if you could provide us more details about experience you met during you stayed with our hotel. We look forwards to seeing you again soon. Kind regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from The Management on Jan 8, 2019
Dear Daniel, Thank you very much for choosing our hotel to experience. We appreciate for your kindly review our hotel. We glad to know that you did satisfy our hotel service. We look forwards to seeing you again soon. Kind regards, The Managament

8/10 Good

Leo

Liked: Staff & service
Hotel Location is fantatic close to Many attraction. Food quality to be improved. Especially breakfast.Ortherwise good hotel. Service Staff extremely friendly and helpfull.
Stayed 2 nights in Dec 2018
Response from The Management on Jan 4, 2019
Dear Leo, We appreciate for your kindly review and feedback. We glad to hear that you did satisfy our service. We hope you did enjoy your staying and had a good time here. We look forwards to seeing you again soon. Kind regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good location, unfortunately too close to an embassy that leave the area dark at night and probably the cause of some interference in wifi and 4g
Stayed 3 nights in Nov 2018
Response from The Management on Nov 28, 2018
Dear Value Guest, Thank you very much for choosing our hotel to experience during your time in Phnom Penh. We appreciate for your kindly review our hotel. We have noted for your comment about internet access. We have advised to our team to check, in order to avoid that issue happening again. We look forwards to seeing you again for your next coming trip. Best regards, The Management

10/10 Excellent

Leah, Iowa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of great "little nice touches", especially appreciated the calendar in the room and the hospitality of ALL staff persons.
Stayed 3 nights in Nov 2018
Response from The Management on Nov 12, 2018
Dear Leah, Than you very much for choosing our hotel to stay. We appreciate for your kindly review and feedback with a very positive comment. We glad to know that you did satisfy our hotel. We look forwards to welcoming back for your next coming trip. Kind regards, The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from The Management on Oct 26, 2018
Dear Value Guest, We appreciate for your kindly review our hotel property. We were glad to see that you did satisfy our service. We look forwards to seeing you again soon. Kind regards, The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from The Management on Sep 12, 2018
Dear Value Guest, It's our pleasure to have you as our guest. Thanks and appreciate for your kindly review us. We truly hope that you did enjoy and satisfy our hotel service. We look forwards to seeing you again soon. Kind regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in good location. Very nice staff. Comfortable rooms.
Stayed 4 nights in Aug 2018
Response from The Management on Sep 3, 2018
Dear Value Guest, We appreciate for your kindly review us. We were glad to hear that you did enjoy your staying with Sunway Hotel Phnom Penh. We look forwards to seeing you again soon. Kind regards, The Management

10/10 Excellent

Andrew, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the hotel staff to be very friendly and helpfull. The room was good and we appreciated a good airconditioning system in hot and humid conditions. The included breakfast was particularly impressive.
Stayed 2 nights in Aug 2018
Response from The Management on Aug 28, 2018
Dear Andrew, We really appreciate for your kindly review and feedback. We were glad to know that you did satisfy our hotel service. We look forwards to welcoming you again to Sunway Hotel Phnom Penh. Best regards, The Management

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The hotel staff are very friendly and the stay okay. The room furniture are old but still good in condition, probably can say it classic. The food in hotel is very expensive but the taste okay. Breakfast not much of choices, the taste okay. The hotel surrounding has no convenient store and restaurant/ cafe. I went to AEON mall to buy some snack and beverage to keep in the hotel so I can enjoy them at night. Overall the hotel okay.
Stayed 4 nights in Aug 2018
Response from The Management on Aug 23, 2018
Dear Mr. Tan, It's our pleasure to have you as our value guest. We appreciate for your kindly feedback and positive comment. We hope you did had a good time for your trip in Phnom Penh, and we were glad to know that you did satisfy our service. We look forwards to seeing you again soon.

8/10 Good

Edmund

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from The Management on Aug 17, 2018
Dear Edmund, We appreciate for your kindly reviewed us. We truly hope you did enjoy and satisfy our hotel service. We look forwards to welcoming you back soon. Best regards, The Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location very friendly staff.
Stayed 6 nights in Jul 2018
Response from The Management on Aug 9, 2018
Dear Thomas, Thanks and appreciate for your kindly review your current staying with us. We were glad to hear that you did satisfy our hotel service. We look forwards to seeing you again for your next coming to Phnom Penh. Best regards

10/10 Excellent

skipper, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities
Two Thumbs Up!
Really enjoyed our stay at the famous Sunway Hotel. Felt like a trip back in time. Everything wonderful. Could use a few more English Language TV Stations..but otherwise terrific.
Stayed 3 nights in Apr 2018
Response from The Management on Jun 1, 2018
Dear Value Guest, We were so happy to hear that you did enjoy your staying with us. We appreciate for your feedback, and also noted your comment about English TV channels. We look forwards to welcoming you back soon. Best regards, The Management