외관

소네스타 셀렉트 피닉스 챈들러 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 556개" "
평점 8 - 좋아요. 1003개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 97개" "
평점 4 - 별로예요. 1003개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 53개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Dina

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The fan in the bathroom was very noisy, the security bar was broken on the slider, there was noise out by the pool.. it was ok but I wouldn’t stay there again. Staff was great though & tge breakfast sandwiches were good!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Dina, thank you for taking the time to share your experience. It's unfortunate to hear about the bathroom fan and the security bar issues you encountered. Our team is committed to investigating and fixing any maintenance concerns such as these promptly. Sorry if the outdoor noises affected your stay. However, we're glad to hear that the team members made a good impression and that you appreciated our breakfast sandwiches. Your feedback is important to us in improving future guest experiences.

10/10 - 훌륭해요

Jerry

Good
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Jerry, we are thrilled to know you had a positive stay at Sonesta Select Phoenix Chandler. We strive to offer an enjoyable experience for all our guests and your feedback is greatly appreciated. We hope to welcome you back soon for another great stay!

10/10 - 훌륭해요

Sandrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall stay was a very positive experience. I recommend to family and friends. Easy check in and enjoyed my stay. Thank you so much. My next trip I will be staying here again.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Sandrea, thank you for sharing your experience. Your recommendation to friends and family means a lot to us at Sonesta Select Phoenix Chandler. We're thrilled to hear that check-in was effortless and you enjoyed your stay. It's exciting to know you're already planning on staying with us on your next trip. Thank you again, we look forward to welcoming you back.

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and professional staff.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Christopher, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're thrilled to hear you found our team members to be both courteous and proficient. We look forward to welcoming you back on your next trip.

8/10 - 좋아요

Randy

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Randy, it's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. Our team is thrilled to receive your rating. We hope to host you again soon to provide an even better experience.

10/10 - 훌륭해요

Kurt 님, Austin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice lodging
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the perfect rating, Kurt!We are very pleased to hear that you had a wonderful stay at Sonesta Select Phoenix Chandler. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Jennifer

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Jennifer, thank you for your high-rating Expedia review! It's great to know that your stay at Sonesta Select Phoenix Chandler met your expectations. We appreciate your support and hope to welcome you back soon.

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was. Rey nice
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Amy, thank you for sharing your positive feedback about your stay at Sonesta Select Phoenix Chandler. We are delighted that your experience was enjoyable. We hope to welcome you back soon.

10/10 - 훌륭해요

Dico

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and safe and convenient
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Dico, it's a delight to hear you enjoyed your stay at Sonesta Select Phoenix Chandler. Your positive comments regarding our desirable location and quality accommodations truly made our day. We thank you for choosing us and hope to welcome you back in the future.

8/10 - 좋아요

Reginald 님, Broadview

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
They can place a bit more focus on cleanliness in the bathroom and sink area specifically around the stone of the vanity and the shower for mildew as well as the tank top of the toilets
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Reginald, it's wonderful to hear that your overall experience at Sonesta Select Phoenix Chandler was positive. Ensuring a clean and comfortable environment is at the top of our priority list, so we appreciate your feedback regarding the bathroom. We are taking immediate measures to ensure our team members pay extra attention to these areas for optimum cleanliness. We're looking forward to welcoming you back, and ensuring an even more satisfactory stay.

8/10 - 좋아요

Florentino

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It’s location is perfect
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Florentino, thank you for sharing your positive feedback. We're thrilled you found the location of Sonesta Select Phoenix Chandler to be ideal. It's our goal to provide a convenient and exceptional stay for all our guests. We hope to see you again soon.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to everything
2024년 3월에 5박 숙박함
답변 제공: Hoppy 님, 2024년 3월 30일
Richard, thank you for your review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 - 좋아요

Kyla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Kyla, thanks for choosing Sonesta Select Phoenix Chandler and for your rating. We're glad you enjoyed your stay, and we hope to see you again on your next visit to Phoenix.

10/10 - 훌륭해요

Zindy Denis

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thanks for the perfect rating, Zindy! We can't wait to see you again soon for another amazing experience at Sonesta Select Phoenix Chandler. Have a great day!

10/10 - 훌륭해요

Naomi 님, Oro Valley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Naomi, it's splendid to hear that you've had a positive experience at Sonesta Select Phoenix Chandler. We're always thrilled to receive such concise and positive feedback. It's our pleasure having you as a guest and we can't wait to welcome you back in the future. Thank you for choosing us.

10/10 - 훌륭해요

Meredith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was clean and a good location for us. It was baseball season so there were a TON of people at the hotel and our room was switched from 2 Queen beds to a Queen and sleeper sofa. They were kind enough to discount the room rate as a result. All the front desk staff were very helpful. The A/C was loud and the bathroom fan was also loud - I noted that for them at checkout so they can fix. The pool was nice and food was closeby.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Meredith, we're delighted to hear that you enjoyed your stay at the Sonesta Select Phoenix Chandler. It's great to know our strategic location was beneficial to you and that you appreciated the cleanliness of our property. We're glad our team's efforts at the front desk didn't go unnoticed and that you found value in the room adjustment. We regret any inconvenience caused by the noise from the A/C and restroom fan. Rest assured, your feedback has been noted and will be helpful for our maintenance team. Thank you for praising our well-maintained pool area and the proximity of dining options. We look forward to welcoming you back during your next trip to Phoenix!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great and affordable place to stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Angela, we're thrilled to hear that you found the Sonesta Select Phoenix Chandler to be both excellent and budget-friendly. We aim to provide a great value experience for our guests and it's gratifying to know we met your expectations. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Thomas

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room we booked through Expedia and paid for ahead of time wasnt available. Staff made sure we got a roll away bed to compensate. The room's TV wasn't working to allow us to watch any channels. Two different remotes, still not working. It seems little, but that's huge when you have kids. No maintenance staff available to help. That's not customer service.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Thomas, it's disappointing to discover your stay did not meet expectations due to the unavailability of your reserved room and issues with the television. Our team's aim was to provide a resolution with the rollaway bed, yet we see the gestures were inadequate. We place great importance on maintaining all room amenities, and your experience with the TV was indeed untoward. We regret the lack of assistance at the time. Your insight has identified areas that require attention and we will be sure to address these. We hope for another opportunity to deliver a more revitalizing and seamless experience in the future.

4/10 - 별로예요

David

별로예요: 청결 상태, 편의 시설/서비스
Just okay
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
David, it's concerning to hear that your recent experience was marked as just adequate. We genuinely strive to exceed our guests' expectations and we're disappointed to learn that we fell short in your case. Next time, please do let us know if anything is needed to enhance your stay, as we're always here to assist. We hope you'll give us another opportunity to better serve you in the future.

8/10 - 좋아요

Brian 님, St Albert

가족 여행
Excellent area. Tons of shopping and restaurants in walking range.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Brian, it's wonderful to hear that you found the location of Sonesta Select Phoenix Chandler beneficial with an abundance of shopping options and eateries in close proximity. Your positive feedback is greatly appreciated and we hope to see you again in the future.

8/10 - 좋아요

JOHN

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Thank you for the great rating, John!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Select Phoenix Chandler. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very neat, clean, and safe. Wonderful help from the clerk I believe his name was Devin. He was excellent.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Sheila, it's fantastic to hear that your stay at Sonesta Select Phoenix Chandler met your expectations. Aren't our team members, like Devin, just excellent? We strive to maintain a neat, clean, and secure environment for our valued guests just like you. We look forward to your return visit.

8/10 - 좋아요

JOHN

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
John, thank you for choosing Sonesta Select Phoenix Chandler for your stay. We're delighted to learn that you left us a positive rating. We hope to welcome you back soon for an even better experience.

10/10 - 훌륭해요

Pedro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Pedro, we're delighted to know you found the Sonesta Select Phoenix Chandler neat and cozy. We will continue maintaining our high-standards for valued guests like yourself. We look forward to your next visit.

6/10 - 괜찮아요

Carol

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Was surprised by the $5.00 per night parking fee. Stayed last year, don't recall paying for parking. Also, there was no body wash in the shower. There's lots of dining options nearby but limited shopping for essentials, body wash, shampoo, etc.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Carol, we regret to hear about the unexpected parking fee and the missing amenities in the shower area. We strive to be transparent about all costs and to provide every necessary item for your stay. It's pleasing to know that the plethora of dining options met your approval, though it appears our location lacked some convenience regarding essential shopping. We'll take a note of your feedback and we appreciate you taking the time to share it. We hope to serve you better in future visits.

8/10 - 좋아요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Ed, thank you for staying with us at Sonesta Select Phoenix Chandler and for taking the time to rate us. We're thrilled to see that you had a satisfying experience. We hope to have the pleasure of welcoming you back in the near future.

6/10 - 괜찮아요

Therese

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We received a room with a broken sofa bed and had to move to another room. The second room sofa bed was fine but the restroom was rundown; vent falling from roof, bathtub stains, floor had dust buildup, fan was loud.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Therese, we appreciate the time you took to provide feedback about your experience. It's disheartening to learn that there were some challenges with your accommodations and that the cleanliness and upkeep of the restroom weren't up to par in the second room. At Sonesta Select Phoenix Chandler, we strive to present rooms that are clean, comfortable and well-maintained. We value your comments and will address them with our team members. Thanks again for letting us know.

10/10 - 훌륭해요

Devin

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thanks for sharing this perfect rating, Devin!We're thrilled to hear you enjoyed your stay at Sonesta Select Phoenix Chandler! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 - 좋아요

Leo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and had shopping and other amenities conveniently located
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Leo, thank you for taking the time to share your experience at Sonesta Select Phoenix Chandler. We're glad to know that the location's tranquility and its proximity to shopping facilities were a plus for you. We hope to serve you again in the near future.

10/10 - 훌륭해요

Hunter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay compared to a lot of places in the area and the price
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Hunter, we are thrilled to read that you consider your stay at Sonesta Select Phoenix Chandler to stand out from others in the area, all while offering value for money. We're glad your experience was positive and are grateful for your review. Looking forward to your next visit.

8/10 - 좋아요

Ben

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
We appreciate your lovely rating, Ben!The satisfaction of our guests is important to us, and we can't wait to see you back again at Sonesta Select Phoenix Chandler soon.Thanks again for taking the time to leave your feedback!

10/10 - 훌륭해요

Alex

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was large, clean, and felt very safe. My room was spotless and comfortable. The room had tons of outlets all over for easy charging which was very nice. My room faced the interstate and I didn't hear any of the noise the entire stay. I would recommend this property and if I'm back in the area, I would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Alex, it's delightful to hear about your wonderful experience at the Sonesta Select Phoenix Chandler. We're thrilled to know the cleanliness, comfort, and overall peaceful atmosphere of your room met your expectations. Your enjoyment, particularly of the abundant charging outlets, reassures us that we're providing the expected level of convenience for our guests. We appreciate your endorsement and look forward to welcoming you back should your travels bring you to our area again.

6/10 - 괜찮아요

Brandy

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Staff was rude
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Brandy, we're disappointed to hear about your impression of our team members' demeanor. Catering to our guests with the utmost respect and courtesy is always at the top of our priorities. We hope for another opportunity to show you the true hospitality we're known for.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Mary, Sonesta Select Phoenix Chandler greatly appreciates your four-star review on Expedia. It's wonderful to know that your stay pleased you. We are committed to maintaining the quality of experience for which we're known, and your feedback inspires us to be better. Thank you, looking forward to welcoming you back in the near future.

2/10 - 너무 별로예요

Devin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible the room was very unsanitary then I tell the front desk about there being human feces stained on the floor and residue left on the walls I get no response or compensation for this filthy mess. I hardly slept due to the lingering stench.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
We appreciate the feedback, Devin.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing. Someone from our hotel will be in touch with you shortly!

4/10 - 별로예요

Jonas

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not a 3 star hotel. The air conditioner was loud and noisy. The bathroom was not up to par. Spend more and go somewhere else.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Jonas, we regret to hear about the disturbance you experienced with the air conditioning and your dissatisfaction with the bathroom. It's inconvenient, and we sincerely apologize for any discomfort caused. Your insights are essential, and we will certainly relay your points to our team members in an effort to enhance our guest experience. We appreciate your feedback and hope for another chance to serve you better in the future.

10/10 - 훌륭해요

Virginia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient. I would stay here again
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Virginia, it's delightful to discover you found Sonesta Select Phoenix Chandler to be a convenient choice and appreciate your interest in staying with us again. We eagerly await your return visit.

8/10 - 좋아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Devon and Lisa at the front desk were great! Stay was nice only complaint is a dysfunctional hot tub.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Kelly, it's fantastic to hear you had such a positive interaction with Devon and Lisa at the front desk of Sonesta Select Phoenix Chandler! We're always striving to ensure our guests have a stellar stay. Your feedback about the hot tub has been noted, and we appreciate your understanding as we continually improve our amenities for guests like you. Looking forward to welcoming you back on future visits.

8/10 - 좋아요

Cheylene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this place was great, other than my room wasn’t cleaned during my week long stay.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Cheylene, it's heartening to hear that you loved most aspects of your stay at Sonesta Select Phoenix Chandler. We take note of your feedback regarding housekeeping, which is not our norm. We strive for the utmost cleanliness and will surely take steps to ensure excellence in this area moving forward. We hope to have the opportunity to provide you with an even more satisfying experience on your next visit.

8/10 - 좋아요

DEBBY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed and pillows were great. I couldn't believe how well I slept. I booked here looking forward to the hot tub and pool, unfortunately neither were in working condition, I was very disappointed. My stay was 4 nights and the staff was ok but a little annoyed with me for asking if the hot tub was going to be fixed.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Debby, it's delightful to hear that the quality of the bed and pillows at Sonesta Select Phoenix Chandler provided a great night's sleep for you. As for your concerns about the unavailability of the pool and hot tub, we are sorry it fell short of your expectations. Our team members aim to provide top-notch service and we regret if any interaction seemed less than satisfactory. Rest assured, we are continually focusing on enhancing our guest facilities and service delivery. We thank you for your review and we hope to have the chance to serve you again in the future.

10/10 - 훌륭해요

Cheylene

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Thank you for the wonderful rating, Cheylene!It's fantastic you enjoyed your time at Sonesta Select Phoenix Chandler so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Thanks for the outstanding rating, Christopher!We're delighted your time at Sonesta Select Phoenix Chandler was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Deborah 님, De Pere

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were there less than 12 hours. Staff was nice. Bed was comfortable. Room was clean.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Deborah, it's wonderful to hear that you had a pleasant stay at Sonesta Select Phoenix Chandler, albeit short. We're glad our team members were hospitable and that you found the bed to be comfortable and your room impeccable. We look forward to hosting you for a longer visit in the future.

4/10 - 별로예요

Sheila 님, Glen Ellyn

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our air conditioner rattled like a jet engine so we had to turn off. Then all night Long cars were drag racing. The shower was gross and window had so many hand and face prints u couldn’t even see thru it. Gross
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Sheila, it's regrettable to hear about your recent experience. We take matters such as noise disturbances and room cleanliness seriously. Please understand that our team members always strive to provide a comfortable and spotless environment. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to better serve you in the future.

6/10 - 괜찮아요

Autumn

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
We appreciate the feedback, Autumn.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wasn’t able to use the F&B restaurant as it opened after I left the facility and closed before I got back
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Chris, thank you for taking the time to share your experience at Sonesta Select Phoenix Chandler. We're sorry you couldn't enjoy our dining facilities due to their operational hours during your stay. We encourage guests to use our in-room dining features or recommend local restaurants to ensure no one misses out. We appreciate your feedback and hope to welcome you back soon.

10/10 - 훌륭해요

John B

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
John, it's fantastic to see your perfect rating of the Sonesta Select Phoenix Chandler! We trust you enjoyed your stay and would love to welcome you back should you ever find yourself in Phoenix again. Your satisfaction is our highest priority. Thank you for choosing our hotel!

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Kelly, thank you for sharing your rating for your recent stay at Sonesta Select Phoenix Chandler. We're delighted to see you had a pleasant experience. We look forward to welcoming you back the next time you're in Phoenix.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Thanks for the great rating, Kelly!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select Phoenix Chandler soon, we'd love to have you back!

8/10 - 좋아요

penny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel , will return
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Penny, thank you for your positive feedback. We're pleased to hear you enjoyed your stay at Sonesta Select Phoenix Chandler. Your intention to return is the highest compliment we could receive. We can't wait to welcome you back in the future.