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힐튼 스코츠데일 리조트 앤드 빌라스 여행 후기

4 out of 5
힐튼 스코츠데일 리조트 앤드 빌라스
6333 N Scottsdale Rd, Scottsdale, AZ

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 466개" "
평점 8 - 좋아요. 1003개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 144개" "
평점 4 - 별로예요. 1003개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 53개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
가장큰 방을 사용했는데 독립적인 출입문이 있어 좋았습니다. 직원이 친절해서 좋은 인상을 받았습니다. 조금 오래된느낌이 있지만 크게 문제되지는 않습니다.
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

gary 님, fort collins

출장 여행
Paper thin walls. Mediocre amenities. Far better options throughout Scottsdale.
2024년 4월에 4박 숙박함
답변 제공: Kyra 님, 2024년 4월 16일
Thank you for participating in our satisfaction survey about your recent stay. We sincerely apologize for any inconvenience this issue may have caused you. Thank you for bringing your comments to our attention.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Pool open until 10, and pool bar open until 11. Bar service slow during the day.
2024년 4월에 3박 숙박함
답변 제공: Kyra 님, 2024년 4월 16일
Thank you for participating in our satisfaction survey about your recent stay. Thank you for bringing your comments to our attention about the slow service. Although we are glad to hear you enjoyed your stay otherwise. We hope to welcome you back in the future and give you an even better experience!

8/10 - 좋아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like that the pool has a bar and food service. The Starbucks on site is also a plus!
2024년 4월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 4월 13일
Thank you for staying with us and for leaving an amazing review, Jill! We are delighted that you enjoyed the pool, bar, and Starbucks! We look forward to welcoming you back for a visit in the near future!

4/10 - 별로예요

Jessica

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 4월 12일
Thank you for taking the time to leave a review of your recent stay with us, Jessica. We appreciate your feedback, and we regret that your experience fell short of expectations. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

4/10 - 별로예요

Antonio

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The stay wasn’t really worth the cost of the room not to mention breakfast wasn’t even complementary after pay that high cost for the room.
2024년 4월에 1박 숙박함
답변 제공: Kyra 님, 2024년 4월 6일
Thank you for participating in our satisfactory survey. We do apologize the hotel was not up to your expectations, or ours, during your recent stay. We do appreciate you bringing your concerns to our attention. We do hope you would try to stay again on your next trip to Scottsdale so we can make it up tp you. Have a great day!

10/10 - 훌륭해요

Mindy

좋아요: 청결 상태, 직원 및 서비스
All was well.
2024년 3월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 4월 5일
Thank you for the great 5/5 review, Mindy! We are thrilled to see that you enjoyed your stay and that everything went well! We hope to welcome you back soon for a return visit!

6/10 - 괜찮아요

Erik

가족 여행
Too much noisy landscaping work at all hours. And the landscaping work seemed unnecessary- hours spent sculpting bushes to a perfect shape and then continuously shaving off pieces every day. It put a real damper on any outdoor activities on the property.
2024년 3월에 4박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 4월 3일
Thank you for sharing your feedback regarding your recent stay at our hotel, Erik. We sincerely apologize for the inconvenience caused by the landscaping work. Your concerns have been duly noted, and we assure you that we will address them promptly to ensure a more peaceful and enjoyable experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more relaxing stay.

6/10 - 괜찮아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location is excellent. Plenty of parking. Pool gets busy and they ran out of towels two days in a row. Almost two hours to get new towels the first day at the pool. Pool was also pretty chilly. Room smelled moldy immediately following showers the first night, that never went away. Other places are better for the price.
2024년 3월에 3박 숙박함
답변 제공: Kyra 님, 2024년 4월 2일
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Hilton Scottsdale Resort & Villas. We apologize for the room conditions that you experienced during your stay. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. We do hope you decide to stay at our property again on your next trip to Scottsdale so we can give you the stay you deserve.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great pool and bar
2024년 3월에 4박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 30일
Thank you for your glowing review, Shawn! We're delighted to hear that you enjoyed our pool and bar facilities during your stay. We strive to provide a top-notch experience for all our guests, and we're thrilled that we hit the mark with you. We hope to welcome you back soon for another fantastic stay!

10/10 - 훌륭해요

Humberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super
2024년 3월에 1박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 30일
Thank you so much, Humberto, for your glowing 5/5 review! We're thrilled to hear that your experience with us was super. Providing exceptional service and comfort is our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!

8/10 - 좋아요

Helen 님, Broomfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful property. Unfortunately the hot tub was broken, and we didn’t get to use it.. that was something we were looking forward to coming from Colorado.. wanted to sit outside in the hot tub and look at the stars.. too chill to do that in the pool.
2024년 3월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 28일
Thank you for choosing our property for your stay and for taking the time to share your feedback, Helen! We're delighted to hear that you found our property beautiful and we sincerely apologize for the inconvenience caused by the hot tub being out of order during your visit.We understand how disappointing it must have been not to be able to enjoy the hot tub, especially when you were looking forward to relaxing under the stars after traveling from Colorado. We want to assure you that we have addressed the issue, and the hot tub is now fully operational.Should your travels bring you back to our area, we would love the opportunity to make it up to you and ensure you have the wonderful experience you deserve.Thank you once again for your valuable feedback, and we hope to have the pleasure of hosting you again soon.

6/10 - 괜찮아요

fraser

We were surprised to find that The villas are a 10 min walk from main hotel area…. Also surprised to find our villa was very tired - and has some maintenance work needed (Missing kitchen items/broken kitchen cabinet front/cranky dishwasher paint “patches” needed). Not up to Hilton standards.
2024년 3월에 2박 숙박함
답변 제공: Kyra 님, 2024년 3월 26일
Thank you for participating in the survey from your most recent stay. We do appreciate feedback like yours so that we can continuously improve. We do apologize that you did not receive a comfortable stay. We hope you decide to stay with us again and we can give you the stay you deserve. Have a great day!

8/10 - 좋아요

Lisa

2024년 3월에 1박 숙박함
답변 제공: Kyra 님, 2024년 4월 16일
Thank you for participating in our satisfaction survey about your recent stay. We are very happy you enjoyed your recent stay at our property. We hope to welcome you back for another stay in the future! Have a great day!

6/10 - 괜찮아요

Ronald

가족 여행
not impressed by villas. costly, yet very basic and poorly cleaned.
2024년 3월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 22일
Thank you for sharing your feedback on your recent stay, Ronald. We regret to learn that your experience with the villas fell short of your expectations. Rest assured, your concerns regarding the cost, basic amenities, and cleanliness have been duly noted. We continuously strive to enhance our guests' experiences, and your comments will certainly aid us in addressing areas for improvement. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.

2/10 - 너무 별로예요

Delmon

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kyra 님, 2024년 3월 23일
Thank you for participating in our survey from your recent review. We do apologize for the inconvenience that you received during your stay. We hope that you will try to stay at our property again and we can give you the stay you deserve.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, room felt outdated but worked for what we needed.
2024년 3월에 3박 숙박함
답변 제공: Kyra 님, 2024년 3월 19일
Thank you for your review on your recent stay at our property. We are glad that the property worked for what you needed. We dop hope you decide to stay at our property again. Have a great day!

4/10 - 별로예요

Judy

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old
2024년 3월에 1박 숙박함
답변 제공: Kyra 님, 2024년 3월 17일
We sincerely apologize about the experience you encountered at your recent stay at our property. We pride ourselves on providing an exceptional experience for our guests and regret you did not experience the same during your stay. We do hope you try again at our property on your next trip to Scottsdale. Have a great day!

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a nice stay, but not the Hilton I expected. The room was fine, but not top rate. Same for the bathroom.
2024년 3월에 3박 숙박함
답변 제공: Kyra 님, 2024년 3월 16일
Thank you for sharing your comments on your most recent stay at our property. We do appreciate your feedback. We hope you have a very nice day.

2/10 - 너무 별로예요

Nitin

출장 여행
좋아요: 청결 상태
Hotel's housekeeping took my charger and denied it. I had just checked out and forgot my charger and when I figured out I didn't have it on me or in my bags, I requested front desk to ask housekeeping to retrieve it for me. I told them exactly where I had left it in the room. Of course housekeeping couldn't "find" it. Had take a flight without charger thanks to their wonderful housekeeping staff who feels like items are their's once a guest checks out. Very unfair and unprofessional.
2024년 3월에 3박 숙박함
답변 제공: Kyra 님, 2024년 3월 15일
Thank you for bringing this to our attention. We will reach out to the housekeeping manager about these issues. We sincerely apologize about the inconvenience this has caused you.

10/10 - 훌륭해요

Kristi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My family had one of the villas. Check-in was smoothly. But we didn’t know the villas were on the other side of the main hotel. You could walk there but it was quite a ways. So we did not utilize the hotel at all. Villa was in a separate area with the secure gate. Very safe which we had to put a code in. Our villa was at the very end. Very quiet. Very clean. Fit my family very well. Full kitchen. There’s a smaller pool where the villas are, but we did not use. We did not use the main pool area also. Overall very nice.
2024년 3월에 4박 숙박함
답변 제공: Kyra 님, 2024년 3월 15일
Thank you for your 5-star review about our villas. We are very happy to hear that you enjoyed your overall stay. We do hope that the next time you visit Scottsdale you decide to stay at our property again! Have a great day.

6/10 - 괜찮아요

Justyna

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Kyra 님, 2024년 3월 16일
We sincerely apologize that your stay was not up to your expectations. We do pride ourselves on exceptional service and are very regretful you did not experience this during your stay. We do hope that you try us again next time you stay in Scottsdale. Have a great day.

2/10 - 너무 별로예요

Eduardo

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was assigned room 287, as we accessed the building, a nasty smell was coming out of it. I was not able to distinguish, but it was a combination between humidity and smoke from cigarettes. I went right away to the front desk, explained the situation and was assigned a different room. Still in the same building, the first floor was not that smelly, nevertheless, my family and I weren’t comfortable. Since this was a single night, we stayed, my surprise for next day I had a rush on my arms, I reported it to the front desk and because of doing my reservations with Expedia , they just reimbursed the resort fee, but I would like to have a word with Expedia or the facilities manager to obtain a full reimbursement. Additionally and to kind of help with the situation, they front desk offered a complementary breakfast, which was also awful, all the food was old. There is something in the building /facilities, they are dirty or not enough maintained, I don’t consider it a resort.
답변 제공: Kyra 님, 2024년 3월 12일
I sincerely apologize for the inconveniences you faced during your stay. We appreciate you for bringing these comments to our attention. We pride ourselves on quality and are very upset that you did not experience this during your stay. Your comments will be passed on to management to ensure this doesn't happen to anyone else.

10/10 - 훌륭해요

andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is on the good location. Easy access to everything. Reasonable price.
2024년 3월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 10일
Thank you for leaving an amazing 5/5 rating, Andrew! We greatly appreciate your feedback about our hotel, and we hope to welcome you back in the near future!

6/10 - 괜찮아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The pictures made it look nicer than it is but the price was reasonable. They were doing work on the property and looks like some upgrades were in process. They claim to have a spa but they don’t. Overall the facility was just ok. However the staff was very friendly.
2024년 3월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 8일
Thank you for sharing your feedback with us, Maria. We appreciate your honesty regarding your recent experience at our facility. We apologize if the pictures may have created expectations that were not fully met upon your visit. We understand that renovations can sometimes impact the overall ambiance, but we're glad to hear you found our pricing reasonable. We apologize for any confusion regarding the spa amenities and will ensure this is clarified for future guests. Your kind words about our staff mean a lot to us, and we're delighted to hear they made a positive impression. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 - 훌륭해요

Shantanu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious, clean and comfortable. Right in the middle of Scottsdale.
2024년 3월에 2박 숙박함
답변 제공: Kyra 님, 2024년 3월 6일
Thank you so much of your great review of your recent stay at our property. We are happy that you enjoyed your time here. We hope you decide to stay with us again on your next trip to Scottsdale. Have a great day!

8/10 - 좋아요

Cecilia

2024년 3월에 2박 숙박함
답변 제공: Kyra 님, 2024년 3월 23일
Thank you for participating in our satisfactory review. we are very happy to hear you enjoyed your most recent stay. We do hope that on your next trip to Scottsdale you decide to stay with us again. Have a great day!

4/10 - 별로예요

Nicolette

가족 여행
This hotel was disappointing. The property was rundown and outdated. We opted for two beds and they were so small. My husband and I each slept with one of our kids and the beds were not big enough for an adult and small child. It had the Scottsdale prices and dining options surrounding it, but definitely not a “Scottsdale” feel on the property itself. It was $900 for two nights at what felt like a Best Western, not a Hilton.
2024년 2월에 2박 숙박함
답변 제공: Kyra 님, 2024년 3월 3일
Thank you for sharing your most recent experience at our hotel. We sincerely apologize that you were not happy with the room type. We are currently changing all of the double beds out at our property to have queens so that it is a more comfortable stay. We hope you decide to try to stay at our property again. Have a great day, thank you!

8/10 - 좋아요

Hal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property location is nice but needs to be updated. Issues with wash machine and toilets but maintenance quickly addressed. Bar service at the pool was bad - broken blender so no frozen drinks, short on staffing, couldn’t make requested drinks
2024년 2월에 6박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 3일
Thank you for your feedback, Hal. We appreciate your positive comments about the property's location and prompt maintenance response. We apologize for the inconvenience you experienced with the wash machine and toilets; rest assured, we're actively addressing these issues to enhance your future stays. Regarding the bar service at the pool, we're sorry to hear about the challenges you encountered. We're actively working to rectify these issues to ensure a better experience for all our guests. We hope to welcome you back soon for an improved and enjoyable stay.

10/10 - 훌륭해요

Jose 님, Tucson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel/resorts
2024년 3월에 1박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 3월 3일
Thank you so much, Jose! We're thrilled to hear that you enjoyed your stay with us. We strive to provide a top-notch experience, and we're delighted that you found our resort to be very nice. We look forward to welcoming you back again soon!

8/10 - 좋아요

sarah 님, Grand Rapids

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Property was clean. The rooms were ok and decent size but felt a little dated and tired. The lobby was nice, pool was ok but again it all felt a bit dated and tired looking. The grounds were well kept up. I’d say it was not worth the $700 for two nights.
2024년 2월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 2월 27일
Thank you for taking the time to share your feedback regarding your recent stay with us, Sarah. We genuinely appreciate your input as it helps us to continually improve the experience for our guests.We're pleased to hear that you found our property to be clean and that you enjoyed the well-kept grounds. However, we apologize that the rooms and facilities did not fully meet your expectations. Your comments regarding the dated and tired appearance of the rooms, pool, and lobby have been duly noted, and we will certainly take them into consideration as we work towards enhancing our accommodations and amenities.Regarding the value for your stay, we understand your concerns and regret that you did not feel it was worth the price you paid. We strive to offer competitive pricing that reflects the quality and comfort we aim to provide, and we apologize if this fell short during your visit.Please know that guest satisfaction is our top priority, and we value your feedback as it helps us to identify areas for improvement. We hope for the opportunity to welcome you back in the future and to deliver a more satisfying experience.

4/10 - 별로예요

Judith

가족 여행
별로예요: 직원 및 서비스
Check in was over an hour late
2024년 2월에 1박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 2월 20일
Judith, thank you for taking the time to leave your feedback and we're truly sorry for the delay during your check-in. Your feedback is invaluable, and we've taken steps to prevent such occurrences in the future. Despite this hiccup, we hope you enjoyed your stay. Please reach out if there's anything else we can assist with and thank you again.

8/10 - 좋아요

SHANNON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property & staff. But at $389 per night, they should offer some kind of complimentary breakfast or in the very least, coffee & a bagel. They don’t even have coffee available outside the room unless you want to purchase it at the Starbucks, located inside the restaurant area.
2024년 2월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 2월 16일
Thank you for the kind words and the great rating, Shannon! We greatly appreciate your feedback and I assure you it will be discussed with management. Thank you again for sharing and we hope to see you again soon!

10/10 - 훌륭해요

Vaughn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities, clean and great proximity to several restaurant's.
2024년 1월에 2박 숙박함
답변 제공: Kyra 님, 2024년 1월 30일
Thank you for sharing your experience from your recent stay at our property. Comments like yours make us very happy. We hope to see you stay with us again in your next trip to Scottsdale. Have a great day!

8/10 - 좋아요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
William, thank you for taking the time to leave a great rating for the hotel! We appreciate that you chose to stay with us and hope to see you again sometime in the near future!

10/10 - 훌륭해요

Tanner

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Thank you for staying with us and leaving an amazing rating, Tanner! We hope to see you again soon!

10/10 - 훌륭해요

Craig

단체 여행
좋아요: 편의 시설/서비스
Enjoyed my stay there
2024년 1월에 4박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Craig, we appreciate your time for leaving a great rating about for the hotel! Thank you for staying with us and we hope to see you back soon!

10/10 - 훌륭해요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10 would recommend
2024년 1월에 1박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Miguel, thank you for staying with us here at the Hilton Scottsdale Resort & Villas! Your great feedback is very appreciated, and we hope to welcome you back soon!

8/10 - 좋아요

Pedro 님, Santa Fe Springs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Thank you for leaving a positive review and for choosing to stay with us, Pedro! We are glad to see that you had a positive experience during your stay and hope to see you again in the future!

8/10 - 좋아요

Felipe

2024년 1월에 4박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Felipe, thank you for leaving the hotel a great rating! We appreciate that you chose to stay with us and look forward to welcoming you in again!

6/10 - 괜찮아요

preston

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel may be okay but the villas are aweful
We rented a two-bedroom villa which is one of their most expensive rooms. I haven't really high hopes for this stay and the main lobby look very nice, as I'm sure most of the rest of the hotel was. The Villas however are run down, outdated, uncomfortable, and just not appealing in the slightest. There are cabinet doors in the kitchen hanging down, the dishwasher made a horrendous noise, there was a piece of tape on the top of the the door frames to lock the bedrooms, trash under the bed, and the beds were some of the most uncomfortable I've ever slept on. I was willing to look past most of that but then when my wife and baby were napping in the room around 1:00 in the afternoon, someone let themselves in to do fire alarm testing without notifying any of us. It wouldn't have been that difficult to send me a text about it which is how they have been communicating up until that point. service was great until I spoke with the manager who did nothing would make excuses and frankly he was highly insulting.
2024년 1월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Preston, thank you for choosing to stay with us and taking the time to share about your experience. We greatly appreciate all of the information that you have shared with us. We sincerely apologize that we did not hit out mark when it came to your comfort and service expectations. Please be confident that everything you have shared here will be passed along to the hotels executive committee so ensure that we make the proper improvement and avoid making the same mistakes in the future. Thank you again.

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Steven, Thank you for the great 5/5 rating. We appreciate that you chose to stay with us and hope to see you again soon!

4/10 - 별로예요

alejandro 님, el paso

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy viejo y sin remodelar
2024년 1월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Thank you for taking the time to leave a review about your recent stay, Alejandro. We sincerely apologize that your stay was not a great experience. Thank you for choosing to stay with us and we hope to one day welcome you back so we can demonstrate our commitment to your comfort.

2/10 - 너무 별로예요

jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired old hotel
Checked in after a long drive and was given the wrong room and that took 30 minutes to fix. The room we ended up with was dirty with no decor or furniture/ bare. No robes or bedding for sofa bed. Early morning 8 am jackhammer noise from contractor was unappreciated. Why place guests in construction area? Overall facilities are tired unkept, staff is not good at basic accommodation of guests. Better hotels to stay in the area.
2024년 1월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Hello Jonathan and thank you for taking the time to leave feedback about your recent stay. It is clear that we missed our mark and for that we sincerely apologize. We will be sure to share your experience with the management team and investigate all of the areas that went wrong during your stay. Again, we greatly appreciate your feedback and hope to one day welcome you back.

6/10 - 괜찮아요

Joan

2024년 1월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Joan, we apologize that your stay did not go as well as it could have. Thank you for taking the time to leave a rating. We appreciate that you chose to stay with us and hope to see you again in the future to give us another chance to demonstrate our commitment to your comfort.

10/10 - 훌륭해요

Robert

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and attentive. The room was spacious and comfortable. The pool area and spa were clean. Pet friendly too!!! There were many different places to walk the dog. It is a fabulous property.
2023년 12월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Thank you for the positive review, Robert! We will be sure to share your kind words with the staff! We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Michelle

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very kind! Very attentive people with great customer service, and the place was clean, and well laid out. Thank you!
2023년 12월에 3박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Michelle, Thank you for the kind words about the property and staff. We appreciate you for choosing to stay with us and hope to welcome you back again in the near future.

6/10 - 괜찮아요

Atilla

2023년 12월에 4박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2024년 1월 25일
Atilla, thank you for choosing to stay with us and for leaving your feedback. We apologize that we could not have provided a better experience for you during your stay. We will do everything we can to improve upon that score for future reservations and hope to welcome you back soon.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Location was excellent.
2023년 12월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2023년 12월 26일
Thank you for the amazing rating, James! We are thrilled to see that you enjoyed that property and its convenient location. We hope to welcome you back soon.

10/10 - 훌륭해요

ROSA LINDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: - Hilton Scottsdale Resort and Villas 님, 2023년 12월 26일
Thank you for the perfect 10/10 rating, Rosa Linda! We are thrilled that you enjoyed the property and hope to welcome you back very soon!