외관

홀리데이 인 호텔 & 스위트 피닉스 에어포트, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 509개" "
평점 8 - 좋아요. 1001개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 101개" "
평점 4 - 별로예요. 1001개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 53개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Hyun Chang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was Excellent staying over there. Thanks
2019년 3월에 3박 숙박함

8/10 - 좋아요

Joon 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
공항에서 가까운 호텔
전체적인 시설은 홀리데이인수준이나 조식 수준과 헬스장 수준은 다른 호텔에 비해 수준이 떨어짐.
2018년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항근처 이용
좋습니다

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hello Ivan, we thank you for your recent stay , we value your feedback so please visit again.

4/10 - 별로예요

Mike

가족 여행
별로예요: 숙박 시설 상태 및 시설
Loud rooms... $$ for cafeteria style dinning.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hello Mike, we apologize for any inconvenience by any loud noises, I also apologize you were not satisfied with the dining room setting I do hope you were satisfied with our home cooked dinner , made from scratch and made fresh every day, we appreciate your feedback please visit again.

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff efficient, and friendly…check in easy.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hello Jean, we thank you so much for such positive feedback on our Team and check in process, we do hope to see you back her e in the future!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 편의 시설/서비스
It was close to the airport, had 24 hr shuttle and front desk
2024년 4월에 1박 숙박함
답변 제공: AGM, Mindy 님, 2024년 4월 12일
Hello Mary, thank you so much for staying with us please visit again!

10/10 - 훌륭해요

Melvyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner/heater kept clicking off snd on all nite. We had it set at 77 and it was really cold in the room . Maybe something I did.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 11일
Hello Melvin, thank you so much for staying with us we appreciate you choosing us for your hotel needs and look forward to having you back.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was large with a living room area and very nice
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Hello Lisa we are thankful to hear you enjoyed your stay and the spacious rooms, we look forward to having you return in the future!

6/10 - 괜찮아요

Walter

Stayed for a night before heading to the airport; the employees at the desk seemed nice. The shuttle is very convenient, and the driver was pleasant. The hotel seems to be a bit older , some wallpaper was peeling off by the bathrooms at ground level.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Hello Walter thank you for your recent stay and your most honest feedback we sincerely appreciate you and hope that you will return in the future!

10/10 - 훌륭해요

Del

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Thank you so much for doing our hotel survey and giving us such a great score we appreciate your feedback and hope you will return soon!

8/10 - 좋아요

Grayson

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I think it’s a little ridiculous that for the price breakfast isn’t included. But the property is clean and close to the air port.
2024년 4월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 10일
Hello Mr. Grayson, we apologize that we do not offer free breakfast, since it is a paid breakfast we do try to offer several different choices to taylor to all our guests needs, we thank you for noticing the cleanliness of our hotel and hope to have you back son.

8/10 - 좋아요

Nicole

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For the amount of money I paid there should have been a free breakfast and better customer service. The room should have been cleaner as well.
2024년 3월에 1박 숙박함
답변 제공: Pinky 님, 2024년 4월 2일
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations.We understand the importance of value and quality service, and we regret that we fell short in providing these during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made.Regarding breakfast, we do offer various packages that include complimentary meals, and we apologize if this was not communicated effectively during your booking process. Additionally, we deeply regret any lapses in cleanliness as this does not reflect our usual standards. We will reinforce our cleaning protocols to prevent such occurrences in the future.We appreciate your valuable feedback as it helps us to continually enhance our services. Should you give us another opportunity, we would be grateful to provide you with a much-improved experience.Thanks.

6/10 - 괜찮아요

Ismael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed we had in our hotel room seemed broken from the left side. It would make noise every time with a slight movement.
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 27일
Hello Ishmael , thank you so much for bringing the hotel bed to our attention we will have our team look into immediately, we also like to thank you for choosing to stay with us we have to have you back soon.

10/10 - 훌륭해요

Ankur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing I want to add is about internet connection on floor 5, they can be improved. Overall it was a nice stay here.
2024년 3월에 5박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 27일
Hello Ankur, thank you, so much for choosing to stay at our hotel, we apologize for any inconvenience by the internet connection we are addressing your concern, and hope to have it resolved soon . We truly appreciate your business and we hope you had a comfortable and enjoyable stay. Please visit again.

10/10 - 훌륭해요

Raelynn

2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 4월 15일
Hi Raelyn, we appreciate you giving us a fabulous score we were happy you choose us for your stay , we look forward to your return!

6/10 - 괜찮아요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 23일
Hello Pamela, we appreciate tour feedback please vist again!

10/10 - 훌륭해요

Lora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Agm, Mindy 님, 2024년 3월 20일
Thank you, Lora, for your recent visit to our Hotel we hope that you had a great stay please visit again!

4/10 - 별로예요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great hotel but the parking lot was full and had to park on the dirt lot wasn’t the greatest because of the recent rains it was very muddy. The pull out sofa bed, had no true mattress, just like a futon type pull out, it was very uncomfortable for two people.
2024년 3월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 21일
Hello Theresa, thank you for taking the time to leave a review on your recent stay, we are happy to hear you enjoyed our hotel, we sincerely apologize for any inconvenience caused by the lack of parking, uncomfortable sofa bed and incliment weather, during your stay. We strive to continuously improve the guest experience, We hope to have the have opportunity of welcoming you back!

10/10 - 훌륭해요

Matan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Oj
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 21일
Hello Matan, Thank you for taking time to give us a great survey we appreciate your feedback, we are thrilled you enjoyed your stay!

4/10 - 별로예요

hannah

가족 여행
Tv did not work. Mattress was sagging badly.
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hello Hannah, we do apologize that your TV was not functioning properly also that the mattress was not as firm as you would like , we are looking into and will make the necessary adjustments , thank you for bringing to our attention and allowing us to fix these issues.

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super close to a lot of stores, ease of getting on and off of the freeway. Nice dining, great breakfast brunch menu. Everyone was super ni e.
2024년 3월에 4박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hello Cindy , Thank you so very much for your kind survey our team works very hard on making a great experience for all our guest. We are pleased to hear you enjoyed your stay and look forward to having you back!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I checked in late in the day on Friday and checked out early on Saturday. The check in/out process was quick and easy. The room was nice, clean and comfortable.
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hello Mark, we are happy to hear you found our Hotel to be comfortable and clean and enjoyed our beautiful rooms, we do pride ourselves on making the check in process as easy for our guest as possible. Thank you for noticing we look forward to your return!

2/10 - 너무 별로예요

Paul

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Hi Paul , we do apologize we did not meet your expectations on this visit, please reach out and let us know what we could have done better and we will be happy to make those adjustments.

8/10 - 좋아요

sharum

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty nice place to stay
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 11일
Thank you for your kind response we are thrilled you enjoyed your stay!

10/10 - 훌륭해요

Marco A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean
2024년 3월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 3월 5일
Thank you Marco we take pride in the upkeep and cleanliness of our Hotel, it is our promise to you to maintain a safe and clean environment for all our guest to enjoy and we are so thankful you noticed .Please do visit us again when you are in the area!

10/10 - 훌륭해요

RONALD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Em 님, 2024년 3월 1일
Thank You For Your Positive Feedback we are thrilled to have served you as our guest and hope to greet you again on your next visit!

8/10 - 좋아요

Frank

2024년 2월에 1박 숙박함
답변 제공: AGM, MINDY 님, 2024년 3월 20일
Hello Frank, thank you so much for your recent stay we hoped you had a great stay and come back to visit again.

8/10 - 좋아요

Cara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little pricey, but fine overall.
2024년 2월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 23일
Hello, thank you for taking the time, to give us feedback!

8/10 - 좋아요

Lilita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient airport shuttle. Clean modern facility.
2024년 2월에 1박 숙박함
답변 제공: Emily FOM 님, 2024년 2월 20일
Thank You for choosing our hotel as your home away from home we are glad you enjoyed your stay and hope to greet you again!

10/10 - 훌륭해요

LITAYSIA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome accommodations and friendly staff.
2023년 11월에 3박 숙박함
답변 제공: Emily 님, 2024년 2월 16일
Thank You for your feedback We are glad you enjoyed your stay with us here at Holiday Inn Phoenix Airport We are Thrilled to have served you as our guest and hope to have you back again soon!

10/10 - 훌륭해요

Rosa Isela

2024년 1월에 2박 숙박함
답변 제공: AGM ,Mindy 님, 2024년 3월 20일
Thank you, Rosa, we are happy to hear you were satisfied with your stay, please visit again when you are back in town!

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really nice and very friendly, the place is clean and very well kept.
2024년 2월에 3박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 15일
Thank you so much Jesus for noticing our friendly staff and clean hotel, we take great pride in serving our guest and making sure the hotel is well kept for all our guest , please visit again the next time you are in town!

10/10 - 훌륭해요

Himanshu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2024년 2월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 15일
Thank you so much , for taking the time to give us your feedback , we are happy you enjoyed our Hotel and cant wait to have you back!

8/10 - 좋아요

Eugene

2024년 2월에 2박 숙박함
답변 제공: AGM ,Mindy 님, 2024년 3월 20일
Hello Eugene, we were happy everything was to your satisfaction on your recent visit. Please visit again!

10/10 - 훌륭해요

Nadine

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Restaurant/bar on site
2024년 2월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 7일
Hello Nadine thank you for your recent stay it was our pleasure to host you , we look forward to having you return!

10/10 - 훌륭해요

Joseph

Good
2024년 2월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 6일
Thank you for choosing to stay at our hotel. We truly appreciate your visit and hope to have the pleasure of hosting you again!

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible place! I advised them after the first night that the TV remote control and coffee maker was not working. They told me they would send someone up right away to fix it while I was gone. Come back after long day BOTH not working still.
2024년 1월에 2박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 2일
Hello David, we are so sorry we dropped the ball in this area, we are looking into it to and this will not happen again. I do hope you will give us another chance in the future, as you can see through other guest reviews this is an isolated incident ,guest satisfaction is our number one priority and I apologize that is not what you experienced. We value your feedback and are looking into it . Thank you again.

2/10 - 너무 별로예요

Alain

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff is rude and has no knowledge of what good customer service is. Booked this hotel and because of weather conditions was unable to travel, trying contacting them for accommodation or a refund and the "manager" I spoke to would not let me talk at all, was rude, and had no empathy to the fact that it was a situation our of our control. We clearly can not control the weather. Our technician showed up there today and they completely discriminated against him, turned him away and said they were completely full, but when I called and spoke to her she advised that they had availability and he would need to rebook at the front desk. It unfortunate because we book lots of hotels throughout the year for our business and they have now lost what could have been a loyal customer. I hope they do better with their staffing moving forward
답변 제공: Mindy. 님, 2024년 1월 25일
Dear Alain, were sorry to hear that you feel you were treated rudely, we understand situations out of our control do happen such as the weather and we will speak to our team to ensure they are handling each case with professionalism and care. I hope that you will give us another chance to show this is not the Holiday INN experience we wish for you to have. Thank you for your feedback we will use it as a coaching tool to ensure for a better guest experience. Thanks again have a great day!

2/10 - 너무 별로예요

Thomas

2024년 1월에 1박 숙박함
답변 제공: Mindy. AGM 님, 2024년 2월 15일
Hello Thomas I am so sorry you were not happy with our hotel, please give us another chance to do better.

4/10 - 별로예요

MARIE 님, Otisfield

별로예요: 직원 및 서비스
답변 제공: Mindy. 님, 2024년 1월 25일
Thank you for taking the time to let us know how were doing, we appreciate your feedback and hope that you will give us another opportunity to serve you and get a 5 out of 5 score on your next stay! We appreciate you choosing the Holiday Inn for your stay and hope to have you back soon!

8/10 - 좋아요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean, helpful staff.
2024년 1월에 3박 숙박함
답변 제공: Mindy. 님, 2024년 1월 25일
Thank you for taking the time to let us know how we are doing your feedback is super important to us and so is your time, we appreciate the great score and thank you for staying with us. We look forward to having you back!

4/10 - 별로예요

Teruyo

2024년 1월에 1박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Thank you, for staying choosing to stay with us at the Holiday Inn, we appreciate your feedback and use it to enhance our guest operations and ensure a great guest experience, I do hope that you will return in the future and give us a chance to get that 5 out of 5 guest experience on your next visit!

8/10 - 좋아요

Anne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Invest in some soundproofing! otherwise fine
Room was spacious! Bed was very comfortable. I just needed somewhere to sleep during a flight cancellation due to weather and this worked fine. The hotel has been recently updated but the updates weren't very high quality -- the flooring is a very light laminate that made a pretty loud clicking sound when you walked on it. LOTS of hallway noise. It's near the airport, I don't mind the sound of airplanes, but someone was being so loud in the hallway around 10:30pm that I was tempted to peek outside the door. Then doors slamming shut at all hours, again I assume because people were departing for early flights. If they invested in some sound mitigation, it would have been a totally different stay. Instead, I was awoken on and off the whole night.
2024년 1월에 1박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Hello Ms. Anne, I am glad to hear you enjoyed your stay and we are sorry for the noise and slamming doors we are working on resolving this issue and hope to it resolved soon as possible. Thank you for sharing your experience your feedback is valuable to us and will use it to improve our services we hope to see you back soon!

10/10 - 훌륭해요

Darren

2024년 1월에 1박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Hello Mr. Darren, I would like to thank you for your taking the time out of your busy day to tell us how we are doing and thank you for giving us a great score! We look forward to your return!

6/10 - 괜찮아요

MARIE 님, Otisfield

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Over priced, no free breakfast, charged for a tea bag :(
2024년 1월에 1박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Hello, Ms. Marie, I am sorry you feel that our breakfast was overpriced, I thank you sharing your experience with us and please know your feedback is important and we use it to improve our operation in the future. Thank you again.

10/10 - 훌륭해요

Devon 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Thank you so much for the great score we look forward to your next stay with us! Have a great day!

10/10 - 훌륭해요

Alma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Hello Ms. Alma, we are super excited to know you had a great experience, thank you taking the time to tell us how we are doing and thank you for scoring us a 10 out of 10, we look forward to having your next visit!

4/10 - 별로예요

Chandra

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mindy 님, 2024년 1월 25일
Hello Chandra, thank you for taking the time to give us your feedback, we look forward to your next stay !

6/10 - 괜찮아요

James

별로예요: 청결 상태
Room was dirty. Prior guest left pizza in microwave and cleaners never removed
2024년 1월에 1박 숙박함
답변 제공: MINDY 님, 2024년 1월 26일
Hello James, we would like to apologize for the experience you had on your last visit , we do pride ourselves on room cleanliness and we are deeply sorry that was not what you experienced we thank you so much for your feedback and will use it to coach our team, we will also speak to the department and ensure this does not happen again. we hope you will return and give us another chance. Thank you so much!