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호텔 템프/피닉스 에어포트 인스위트 앳 더 몰 여행 후기

3.5 out of 5
호텔 템프/피닉스 에어포트 인스위트 앳 더 몰
1651 W Baseline Rd, Tempe, AZ

이용 후기

6.6
평점 10 - 훌륭해요. 1000개 이용 후기 중 235개" "
평점 8 - 좋아요. 1000개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 184개" "
평점 4 - 별로예요. 1000개 이용 후기 중 132개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 174개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Junghee

좋아요: 직원 및 서비스
2019년 9월에 2박 숙박함
답변 제공: Guest Review Response Team 님, 2019년 10월 10일
We're pleased you enjoyed your stay. Thank you for the feedback.

8/10 - 좋아요

Jesus

2019년 3월에 1박 숙박함

6/10 - 괜찮아요

Brenda

2019년 12월에 14박 숙박함

8/10 - 좋아요

Amy

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Pleasant Staff Great Location
Front Desk Staff ,Jeffery, was very helpful and pleasant. Location is great with a large park across the street. Price for Scottsdale was wonderful. However, the room itself: couch had stains and the shower wasn't operating properly. The stains were questionable so we turn the cushions upside down and it looked much better. The shower plumbing needs some work as more water seems to come out the bath spout than out the shower head.
2020년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Decent stay
overall it was a good stay. Quiet and hotel staff practiced social distancing. Room was not clean but after spending $10 at dollar store for cleaning items and doing it myself it was a lot more comfortable. They did give me a discount for one night because the hot water wasn't working, which sucked. However the discount made up for it.
2020년 11월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Staff very friendly and I loved everything about my stay.
2020년 12월에 4박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 8박 숙박함

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
2020년 12월에 2박 숙박함

2/10 - 너무 별로예요

Troy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 12월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place Ive been too
This place looked so nice from the online pictures. Once I got there, the room was filthy and the service at the front desk was poor. The surrounding area was also not the best one to be in. I checked out immediately and went to another hotel and it was like day and night. I do NOT recommend this hotel AT ALL.
2020년 12월에 3박 숙박함

6/10 - 괜찮아요

Rosie

2020년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
ASU Visit
The hotel is old and definitely needs remodeling. The conditions are run down and repairs are needed. It almost looks like a weekly stay for locals. I'm glad we only needed to stay overnight. Unfortunately won't stay again until it's has been remodeled. The location was excellent and very convenient to stores, food places and even the ASU stadium. Customer service from employees...i.e. front desk, housekeeping and management was great (reason I gave it 3 stars and not 2 stars) LOOKS LIKE A NAME CHANGED MAYBE DUE TO NEW MANAGEMENT OR OWNERS SO HOPEFULLY REMODELING SOON!!
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Hector

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great price and great cleaning service.
2020년 11월에 7박 숙박함

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Run Down with a Super Spreader Event in Full Swing
When I arrived, my suite had been given away. The clerk was only authorized to offer me $4/night off for the difference between a suite and a room. When I berated the booking service, she felt threatened and we had pointed words (no name calling, no banging on counters or plexiglass partition, yet she felt threatened), even though I pointed out my ire was not at her. (Mutual apologies exchanged next morn). Eventually,I was checked in and told that I would not be charged until the manager dealt with the situation in the morning (I was later given a more significant reduction in my rate). However, I was told if I had paid for the room in advance — even though Hotels.com offers me the option not to do so — the suite would have been saved. So much for being a Gold member NINE YEARS IN A ROW. The motel itself is VERY run down. The cement steps are chipped, the stones and all the walkways are stained or have chipped paint, and they are dirty. Between the parking lot and my room, I saw a few overflowing trash cans. Okay, it was night on Friday. My room was near the pool, and the full-on pool party! (repeated the next night). People barbecuing, pool and hot tub filled with people, music blasting. There were 50+ people (no exaggeration, have a pic), NO MASKS! NO SOCIAL DISTANCING! (Was this legal? Definitely NOT safe.) The room, itself, though in need of a paint job and with scratched furniture, was very clean. I am very sure that I was not in danger of covid there.
2020년 11월에 4박 숙박함

8/10 - 좋아요

LANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room met my needs. It was a bit small but was serviceable. The hotel was close to everything we needed. Staff was helpful and nice.
2020년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds had dirty soiled linens with body fluids. Had towels, no face cloths. It's a health hazard. The property isn't well lit. No security. No elevators. Ice machines are placed in areas that are dark isolated. I had no room service during my 3 night stay. Very disappointing!
2020년 12월에 3박 숙박함

10/10 - 훌륭해요

Shelly 님, Tempe

연인과의 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t say enough good things about this hotel! I love it there! The staff were super nice, they make you feel comfortable. The rooms are clean, and comfortable. The WiFi is wonderful and fast.
2020년 11월에 14박 숙박함

10/10 - 훌륭해요

Michelle 님, Tempe

연인과의 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is amazing! We are in the process of getting our own home and this hotel has been the best! They have clean rooms, free breakfast, heated pool, a social hour where you get two free drinks every night! The staff are super friendly. Not to mention it’s pet friendly!!
2020년 11월에 7박 숙박함

10/10 - 훌륭해요

Fred R

2020년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 11월에 1박 숙박함

2/10 - 너무 별로예요

Iliana

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2020년 11월에 2박 숙박함

8/10 - 좋아요

Jesús

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함

8/10 - 좋아요

Jaime

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
It is a great location. Not sure if service was so bad due to Covid the holiday. You had to request linens and cleaning daily, but didn’t get clean towels daily
2020년 11월에 5박 숙박함

4/10 - 별로예요

Kristen

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 11월에 2박 숙박함

6/10 - 괜찮아요

Kristen

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ant infestation
My stay was honestly a nightmare the first day I arrived on the property my kitchen already had ants that were crawling on the counter. So I cleaned it up thinking that it would go away. It ended up turning into an infestation of ants all over my kitchen. Had to throw food away due to this. Also wasn't able to leave anything on the counters for more than 10 minutes without ants appearing everywhere I notified the office about the condition and they told me that maintenance would spray. I was there for 5 days and it was never taken care of and just got worse. It was to the point where I had to check out of the room because I was dissatisfied with the hotel. The room size is great but unfortunately they have an ant problem.
2020년 11월에 2박 숙박함

10/10 - 훌륭해요

Barb

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Great Place to stay!
One of the best I have stayed at in area. It's wonferful!
2020년 11월에 1박 숙박함

2/10 - 너무 별로예요

Niya 님, Chicago

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel a lot for leisure and business and I must say this hotel is the worst I have ever stayed at. The hotel is truly disgusting and looks nothing like the pictures advertised. The area surrounding the hotel is filthy. We saw opened trash bags and litter everywhere including the stairwell and hallways leading to the rooms. We saw a drug transaction in the parking lot and the place looks very sketchy. Our room smelled and everything looked so old and outdated. The chairs were so worn out and disgusting no one sat on them. We saw roaches and in our room and there was no hot water. Maintenance came and fixed it after we called. I get creeped out and itchy when I think of our experienced. Needless to say we spent one night there as it was the holidays ans we couldn't find a room anywhere else. Thankfully we were able to spend the rest of our time in Phoenix staying with family. Awful awful hotel. It needs to be shut down!
2020년 11월에 4박 숙박함

2/10 - 너무 별로예요

Mike 님, Lake Havasu City AZ

출장 여행
별로예요: 직원 및 서비스
The staff was extremely rude. They have drug dealers that stay there on the bottom floor running from their room to the strip joint. Requested a room on 1st floor due to disability, was denied saying that they were all full. was told. "If this is not what you want to hear, you can stay somewhere else." I was not the only elderly person as my neighbor who used a walker was also put on the 2nd floor.
2020년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 2박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxurious for it's price
For it's price this is a great place to stay. I stayed 4 weeks, as I kept extending my stay since I enjoyed it so much. Management and staff are exceptional. Many little extras. High quality linens and towels. Very spacious. It's a bit older and the furnishings are a bit old, but fine for the price. Great location. Highly recommended.
2020년 11월에 8박 숙박함

4/10 - 별로예요

Hannah 님, Phoenix

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
bugs in some of the rooms on kitchen counters and stove
2020년 11월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 11월에 3박 숙박함

6/10 - 괜찮아요

Cody

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 3박 숙박함

10/10 - 훌륭해요

Breanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice
Needed a place to stay in Phoenix for school stuff for a couple weeks and this did the job. Felt comfortable being by myself here and overall the area was pretty quiet. I will definitely stay here again!
2020년 11월에 12박 숙박함

4/10 - 별로예요

Kim 님, Salem Utah

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The billing system is horrible!!! I want to pay for my stay and be done!! They had my credit card tied up the whole week and a half I stayed there!! Plus The deposit was pretty high!!
2020년 11월에 10박 숙박함

2/10 - 너무 별로예요

Kessie

2020년 11월에 1박 숙박함

8/10 - 좋아요

Kessie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함

6/10 - 괜찮아요

Paul

2020년 11월에 2박 숙박함

6/10 - 괜찮아요

Marisol

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Poor customer service
Room was nice clean the guy at the front desk was very rude not helpful at all
2020년 11월에 1박 숙박함

4/10 - 별로예요

shaneequa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NEVER AGAIN
Needless to say this was a very short stay. I was just looking for a place to stay overnight and found this cheap place to stay. This place looks nothing like the pictures. I was in a queen suite. I wiped down things With Lysol that I would to touch. The hotel was dirty. The pillows on the bed was half size, the towels were rough, the room had a old smell to it
2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 4박 숙박함

8/10 - 좋아요

Jose

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great love the space. Just the $200.00 deposit was shocking. Wasn’t an expected fee. So just be prepared to dish that out.
2020년 11월에 2박 숙박함

2/10 - 너무 별로예요

Marlinda

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our sofa bed had mouse droppings on beds ...
2020년 11월에 1박 숙박함

4/10 - 별로예요

Catalina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bait and switch
There was a $20 pet fee for each pet plus tax.,the fine print on this site indicated $10. Had that been on front page and not in fine print I would’ve selected a different hotel. as my total was not worth the price. There’s a lot of shady people in the parking areas. People in the next room kept arguing all night which agitated our dogs and kept us up all night. It was scary to walk my pets around the property at different hours of the night. When we were leaving I ran into the fighting couple in the parking lot and they got mad at me for the barking dogs. Although the rooms are clean..they smell like old dirty ashtrays. Thin walls. Do not recommend.
2020년 11월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

4/10 - 별로예요

Tina

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Nope
200 deposit. No extra towels. Rude breakfast person.
2020년 10월에 2박 숙박함

4/10 - 별로예요

Andy

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not what it appeared! 😒
The AC did not work, it was hot in the room, unable to sleep comfortably. Nosy people outside seems like they kept taking out trash located outside room that was loud in the middle of the night. The pictures in the website looked better than what it really was.
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Antionette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2020년 10월에 2박 숙박함