3 개의 레스토랑, 아침 식사 제공

힐튼 피닉스 타파티오 클리프스 리조트 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1627개 이용 후기 중 692개" "
평점 8 - 좋아요. 1627개 이용 후기 중 392개" "
평점 6 - 괜찮아요. 1627개 이용 후기 중 252개" "
평점 4 - 별로예요. 1627개 이용 후기 중 161개" "
평점 2 - 너무 별로예요. 1627개 이용 후기 중 130개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jeongjun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager, John Peart 님, 2024년 1월 18일
Thank you for the review of your recent visit to Tapatio Cliffs Resort. We are happy you enjoyed your stay! We hope to see you again soon!!

10/10 - 훌륭해요

Thomas 님, Strongsville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds and recreational facilities. Rooms could use a bit of updating but other than that, a really enjoyable stay.
2024년 2월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 23일
Thank you for your feedback, Thomas! We're glad to hear that you enjoyed our beautiful grounds and recreational facilities during your stay. We appreciate your suggestion regarding updating the rooms and will certainly take it into consideration as we strive to enhance our guests' experience. If there's anything else you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!

10/10 - 훌륭해요

Micah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best stays! Plenty to do without even having to leave the resort.
2024년 4월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 23일
We're thrilled to hear that you had one of your best stays with us, Micah! It's fantastic that you found plenty to do without even having to leave the resort. We aim to provide our guests with a memorable and enjoyable experience, and we're delighted that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This property was perfectly fine - hills & stairs to suites might be difficult for some. WiFi was a little spotty. Pools were nice and pool service from Paige was truly excellent - she anticipated our every need.
2024년 4월에 2박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 23일
Kimberly, Thank you for sharing your experience with us! We're pleased to hear that you enjoyed your stay overall and that you found the property to be satisfactory. We appreciate your feedback regarding the hills and stairs, as well as the WiFi connection, and we'll take note of these areas for improvement. It's wonderful to know that you had a great experience at the pools and that Paige provided excellent service. We'll be sure to pass along your compliments to her. We hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

DeAnna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay!
2024년 4월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 23일
Thank you, DeAnna, for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. If you ever find yourself in need of another getaway, we'd be delighted to welcome you back for another fantastic experience. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 - 별로예요

Katherine

2024년 4월에 1박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 23일
Thank you for your rating, Katherine. We're sorry to hear that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately.

8/10 - 좋아요

JUDITH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is beautiful and vast. We didn't use hardly anything as we were there to visit family. The safe didn't work and we forgot to report that. I'm sorry. There weren't enough wastebaskets in the room and/or the one that was available was on odd size and small. Our plans changed and we were headed north on our last day and were advised not to drive back from there at night. We checked out a day ahead and were denied a refund. Otherwise your property was was great.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Fernanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy limpio, el servicio al cliente 1000/10, sin duda regresaria a reservar con ellos. Exelente precio para tan buena avitacion 👌
2024년 4월에 2박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 23일
Fernanda, We are glad to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness and customer service. We are delighted that you are considering booking with us again and appreciate your kind words about our room and price. We look forward to seeing you again soon! If you need anything else, please feel free to let us know.

8/10 - 좋아요

Randy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice property, great pool, service was below average, that was my second stay, and the first stay was better, probably would not recommend
2024년 4월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 17일
Thank you for sharing your feedback with us, Randy. We're glad to hear that you enjoyed the property and amenities like the pool. However, we're disappointed to learn that the service during your second stay did not meet your expectations and was below average compared to your previous experience. Please accept our apologies for any inconvenience or disappointment caused. We value your loyalty as a returning guest, and we'll address your concerns with our team to ensure that improvements are made. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

8/10 - 좋아요

Noof

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I would stay again.
2024년 4월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 16일
We're glad to hear that you had a positive experience overall and that you would consider staying with us again! If there's anything specific you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 - 훌륭해요

Kendall

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is amazing highly recommended and when we checked in, Olivia was amazing all the staff go above and beyond to make you feel very welcomed would definitely book at this place again thank you for everything Hilton Phoenix Tapatio cliffs resort Kendall Roy - Saskatchewan, Canada
2024년 4월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 16일
Thank you so much for your glowing review, Kendall! We're thrilled to hear that you had an amazing experience during your stay with us. It's wonderful to know that Olivia and the rest of our staff made you feel welcomed and went above and beyond to ensure you had a great time. We appreciate your recommendation and look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 17일
Thank you, Courtney, for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Evette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The further away from the lobby, the worse the property conditions became. The property conditions were not bad enough to deter me from staying again. I would book/request a room as close to the lobby as possible next time.
2024년 4월에 1박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 15일
Thank you for staying with us, Evette. It sounds like you had a bit of a mixed experience with us, but we're glad to hear that you're still open to staying with us again! We appreciate your feedback about the property conditions, and we'll certainly take it into consideration as we strive to improve. Booking a room closer to the lobby is a great idea for your next visit, and we'll do our best to accommodate your request. Thank you for sharing your thoughts, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Melissa 님, Centralia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Melrose Place vibe, love the pools, lobby coffee bar very convenient. Friendly staff, well kept grounds.
2024년 4월에 5박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 11일
It sounds like you had a wonderful experience at our resort! We're delighted to hear that you enjoyed the Melrose Place vibe, the pools, and the convenience of our lobby coffee bar. Our staff works hard to ensure that our guests have a memorable and enjoyable stay, and we're glad to hear that their efforts made a positive impression on you. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future!

10/10 - 훌륭해요

Pranjit Kumar 님, Princeton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 10일
Thank you, Pranjit Kumar, for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that our guests have a wonderful time, and it's always rewarding to receive positive feedback. If you ever find yourself in the area again, we would be honored to welcome you back for another enjoyable stay. If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our resort!

8/10 - 좋아요

Aida

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Needmore electric car charging station for reg EV
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 10일
Aida, Thank you for your feedback regarding the need for more electric car charging stations for regular electric vehicles (EVs). We appreciate your suggestion and will take it into consideration as we continue to improve our amenities and services. Ensuring accessibility for all guests, including those with electric vehicles, is important to us, and we will explore options to expand our charging infrastructure. If you have any further suggestions or specific requirements, please don't hesitate to let us know. We value your input and strive to meet the needs of all our guests.

10/10 - 훌륭해요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique and special! While people complain about the parking, the narrow, winding roads up the mountain in between buildings provides views of the architecture and of the city from the top of the hill, which makes this hotel special. Guest Services was easily reachable via text and very responsive as we're all of the employees. I would definitely stay here again.
2024년 4월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 10일
Kerry, thank you so much for sharing your experience with us! We're thrilled to hear that you found our resort unique and special. We're glad you appreciated the stunning views of the architecture and the city from our hilltop location. It's wonderful to hear that our Guest Services team was readily available and responsive to your needs. We're honored that you would choose to stay with us again, and we look forward to welcoming you back for another wonderful experience at our resort.

8/10 - 좋아요

Akiva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting, lots of pool options.
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 9일
Thank you for sharing your feedback, Akiva! We're glad to hear that you enjoyed the beautiful setting and the variety of pool options during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future!

8/10 - 좋아요

Danny

좋아요: 청결 상태
The swimming pools are really nice. One of the managers at the pool was very rude one day though. They required us to have bracelets which they did not give us when we checked in. Other than that was very packed, parking is very tight. The rooms are definitely dated but very nice. I would stay there again
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 8일
Thank you for sharing your feedback about your recent stay with us, Danny. We're glad to hear that you enjoyed our swimming pools and found the rooms to be nice, despite their dated appearance. However, we apologize for any inconvenience caused by the rude behavior of one of our managers at the pool and for the oversight with the bracelets. We'll address these issues with our team to ensure better communication and service moving forward. Additionally, we understand your concerns about the parking situation and will explore ways to improve this aspect of the guest experience. We appreciate your understanding and hope to welcome you back for another stay in the future. If there's anything else we can assist you with, please feel free to reach out to our team.

10/10 - 훌륭해요

Geidy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 9일
Thank you for your positive rating, Geidy! We're thrilled to hear that you had a wonderful experience during your stay with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

4/10 - 별로예요

Chase

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the service. Way too much construction going on. Couldn't even get to our roon somedays without walking next to a piece of equipment ripping up the road.
2024년 3월에 6박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 8일
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the service provided by our staff. However, we apologize for the inconvenience caused by the ongoing construction during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to improve the experience for all our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

10/10 - 훌륭해요

Jason 님, Salt Lake City

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Close to the hiking trails and love that it has a sauna
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 5일
Thank you for taking the time to share your positive experience, Jason! We are pleased to hear that you enjoyed the convenience of having hiking trails nearby and the opportunity to relax in the sauna during your stay. Providing convenient access to outdoor activities and amenities like saunas is important to us, and we're delighted that you appreciated these offerings. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property many things to do!
2024년 3월에 2박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 5일
Thank you for your kind words, Veronica! We're delighted to hear that you enjoyed our property and the variety of activities available during your stay. Providing a range of amenities and experiences for our guests is a top priority for us, and we're thrilled that you found so much to enjoy. If you have any specific feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Sean 님, Croton-on-hudson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location! There's a hiking path right behind the resort with incredible views! Staff is incredibly friendly. Breakfast is fantastic! Pools are lovely.
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 4일
Sean, We're thrilled to hear that you enjoyed our beautiful location and the hiking path with incredible views nearby! It's wonderful to know that you found our staff incredibly friendly and enjoyed the fantastic breakfast as well as the lovely pools. Thank you for sharing your experience, and we hope to welcome you back for another memorable stay soon!

6/10 - 괜찮아요

Seth

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in was a disaster. The young man checking us in was more worried about sticking to the script than using his head to reason and be helpful. We have a toddler with us, and he says he managed to give us an "upgrade" for a room overlooking the 'Presidential Pool', which turned out to be a tiny hot tub sized pool. The walking path we were sent on to the room was up two outdoor flights of stairs (no elevator). We couldn't find the room and had to go back to the lobby to ask for help. This time they drove us in a golf cart to the same place we had just been, to find a hidden elevator to another building we were expected to find on our own? The room smelled musty, moldy, and of cleaner chemicals like they tried to cover up the old carpet smell. There was no way I would pay $250/night for such a dump! I went back to the lobby and asked for another room. This time they were sensible enough to place us near the family pool, and this room didn't smell. The checkin process was truly awful. It took longer to get our hotel room assigned than to fly to Phoenix!!! Did I mention there was construction happening all over the property? roads torn up, parking lots closed, everyone walking around confused. We will never return.
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 4일
Seth, We're truly sorry to hear about the challenges you encountered during your check-in process and the initial room assignment. It's disappointing to hear that the room didn't meet your expectations and that there were issues with the smell. We apologize for any inconvenience caused by the construction happening on the property. Your feedback is valuable, and we'll address these concerns with our team to ensure a smoother experience for our guests in the future. If there's anything else we can assist you with or if you'd like to discuss your stay further, please don't hesitate to reach out to our team.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort, absolutely breathtaking with the mountains all around. Everything was perfect and the staff was unbelievably friendly and helpful.
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 4일
Thank you for your glowing review, Nancy! We're thrilled to hear that you enjoyed the beauty of our resort and that our staff provided you with exceptional service. It's always our goal to create unforgettable experiences for our guests, and we're delighted that we could make your stay memorable. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience.

10/10 - 훌륭해요

Kristie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff, easy check in and we loved the shuttle service around the property. The pools were excellent and I can’t say enough about the kind and helpful staff in all areas. Looking forward to returning.
2024년 3월에 5박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 3일
Thank you for sharing your positive experience with us, Kristie! We are delighted to hear that you enjoyed your stay and that our staff made a positive impression on you. It's wonderful to know that you found the check-in process easy and appreciated the convenience of our shuttle service. We're thrilled that you enjoyed our pools and that our staff members were kind and helpful throughout your visit. We can't wait to welcome you back for another enjoyable stay in the future! If you need any assistance with your next reservation or have any special requests, please don't hesitate to let us know. We look forward to hosting you again soon!-John Peart, General Manager

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great place to stay. A lot of construction and maintenance happening while we were there and spotty housekeeping but excellent staff and pools. Plenty to do. I’ll be coming back again!
2024년 3월에 7박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 3일
Jeffrey, Thank you for your feedback! We're glad to hear that you had a great overall experience during your stay with us. We apologize for any inconvenience caused by the ongoing construction and maintenance and appreciate your understanding. It's fantastic to know that you found our staff to be excellent and enjoyed the amenities such as the pools. We're thrilled to hear that you plan on returning and look forward to welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 - 좋아요

Karlin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This is a great place to stay for families with younger kids. Pools are nice and not overcrowded.
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 3일
Thank you for sharing your experience, Karlin! We're delighted to hear that you enjoyed your stay, particularly the pool facilities, and found them suitable for families with younger children. Providing a pleasant and enjoyable experience for our guests is our top priority, and we're glad to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with many different options for pools and restaurants, etc.
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 3일
Nathan, Thank you for your review! We're delighted to hear that you enjoyed our property and the variety of amenities we offer, including pools and restaurants. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!

8/10 - 좋아요

Paula

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was great! Pool staff was excellent!!
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 3일
Thank you for your positive feedback, Paula! We're thrilled to hear that you enjoyed the great customer service and excellent pool staff during your stay. We strive to provide exceptional service to all our guests, and we're delighted that you had a wonderful experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon for another fantastic stay!

6/10 - 괜찮아요

Sidney-Marie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have to say, overall the property, staff, and resort were very very nice. I love the variety of things they had to do, all the pool options and accommodations. However, I ended up getting violently sick from room service food that hindered the last days of my trip, which is very disappointing and a big part of my rating.
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 2일
Thank you for sharing your feedback with us, Sidney-Marie. We're glad to hear that you enjoyed many aspects of your stay, including the property, staff, and resort amenities. However, we're deeply sorry to hear about your experience with the room service food. Your health and well-being are of the utmost importance to us, and it's disheartening to learn that you became ill during your stay. Please know that we take food safety and hygiene very seriously, and we will investigate the matter thoroughly to ensure that appropriate measures are taken to prevent similar incidents from occurring in the future. If there's anything we can do to assist you further or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you for choosing to stay with us at Hilton Phoenix Tapatio Cliffs Resort, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful and friendly during our stay. The breakfast buffet was great!
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 2일
Thank you, Nathan, for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay with us. We're also glad to hear that you enjoyed the breakfast buffet. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future! If you have any further comments or requests, please feel free to reach out to us.

10/10 - 훌륭해요

Leanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the pools!
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 2일
Thank you, Leanne, for your wonderful rating! We're delighted to hear that you loved our pools. We hope you had a refreshing and fun time soaking up the sun and cooling off in the water. If you have any additional feedback or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another memorable visit soon!

10/10 - 훌륭해요

Cielo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a peaceful and fun getaway ! I highly recommend this hotel whether you are coming alone, with a partner or as a family !
2024년 3월에 2박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 2일
Thank you for your wonderful recommendation, Cielo! We're delighted to hear that you had a peaceful and fun getaway at our hotel. Whether you're traveling solo, with a partner, or with family, we strive to provide a memorable experience for all our guests. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the separate “living space” from the bedroom and the endless hot water in the shower after a family of 4 used it. The pools were nice. Some of the hot tubs need updating. Employees were pleasant. Replace the Starbucks breakfast option with a simple complimentary breakfast.
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 1일
Thank you for sharing your feedback with us, Christine. We're glad to hear that you enjoyed the separate living space and the abundant hot water in the shower. Your comments regarding the pools, hot tubs, and our staff are appreciated and will be shared with our team. We understand your suggestion for a complimentary breakfast option and will take it into consideration for future improvements. If you have any further suggestions or concerns, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Tami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 2일
Thank you, Tami, for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable time are top priorities for us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!

6/10 - 괜찮아요

Erin Edwards

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 1일
Thank you for sharing your feedback, Erin. We appreciate your honesty. If there are any specific areas where we can improve to ensure a better experience for you next time, please feel free to let us know. We're committed to making every guest's stay exceptional.

8/10 - 좋아요

Selam

2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 4월 1일
Thank you for rating us, Selam! If there was anything specific that you enjoyed or if you have any feedback you'd like to share, we would love to hear it. Your input helps us improve and ensures that we continue to provide great experiences for all our guests. We hope to have the opportunity to welcome you back in the future!

6/10 - 괜찮아요

Tonya Rene

좋아요: 청결 상태
The pools are beautiful and the grounds. Everything is in bloom. But there were no chaise lounges available at pool if you didn’t rush to get and save seats.
2024년 3월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 29일
Tonya Rene, Thank you for your kind words about our beautiful pools and grounds. We're glad to hear that you enjoyed the blooming scenery during your stay. However, we apologize for any inconvenience caused by the lack of available chaise lounges at the poolside. We understand the importance of providing ample seating for all our guests to relax and enjoy their time by the pool. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our amenities and services. We hope you'll give us another opportunity to exceed your expectations on your next visit.

10/10 - 훌륭해요

Carl

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was some construction work in progress at the facility that negatively affected parking a couple nights, but not bad. We love the multiple pools, especially those dedicated as "adult" pools. Internet spped was a bit slow, but I understand that is what the construction is about.
2024년 3월에 8박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 29일
Thank you for sharing your feedback with us. We appreciate your understanding regarding the construction work that temporarily impacted parking. We're glad to hear that you enjoyed our multiple pools, especially the ones designated for adults. However, we apologize for any inconvenience caused by the slower internet speed due to the ongoing construction. Rest assured, improving our amenities, including internet speed, is a top priority for us, and we're working diligently to minimize any disruptions during this process. Your patience and understanding are greatly appreciated. We hope to welcome you back soon for an even better experience.

8/10 - 좋아요

Malika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique getaway from a busy city. Nice pools and trails around the property.
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 28일
Malika, thank you for staying with us at Hilton Phoenix Tapatio Cliffs Resort and sharing your experience! We're glad to hear that you enjoyed the unique getaway and the amenities offered at our resort. We hope you had a relaxing time exploring the pools and trails around the property. If there's anything else we can assist you with or if you have any feedback, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Karen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hilton never disappoints me. Lots of staff and managers walking around to make sure you don’t need anything. Rob and the rest of the front desk rock stars.
답변 제공: -John Peart, General Manager 님, 2024년 3월 28일
Thank you for your feedback, Karen! We're thrilled to hear that you had a great experience with us and that our team, especially Rob and the front desk staff, provided excellent service during your stay. At Hilton, we strive to ensure our guests have a memorable and comfortable experience. We appreciate your recognition of our efforts and look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 - 별로예요

Tammie

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 28일
Tammie, We apologize that your experience fell short of expectations. If you have any specific feedback or concerns you'd like to share with us, please feel free to reach out. We value your feedback and strive to improve our services based on our guests' experiences.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the parking is terrible and unsafe. Narrow streets and very limited parking. 4-5 space for 20 units.
2024년 3월에 1박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 26일
We appreciate your feedback, Paul. We apologize for any inconvenience you experienced with our parking facilities. Your concerns regarding the limited parking space and safety issues have been duly noted. We will review our parking arrangements to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on your next visit.

8/10 - 좋아요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is gorgeous. Pools are fantastic. What didn’t go well was the lack of security monitoring the pre-teens playing tag and running laps around the 4th floor until at least 11 PM. Did not care for being woke up at 6 AM to a grounds maintenance staff meeting under our 3rd floor balcony, with a closed door, complete with laughter and loud voices. Also being gone for 7 hours during the day and no maid service being completed and was very much needed. What went right? Extremely friendly and helpful desk staff upon check in.
2024년 3월에 2박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 26일
Valerie, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the property's beauty and amenities. However, we apologize for the inconvenience caused by the lack of security monitoring and the disturbance from grounds maintenance. Your concerns regarding these issues have been noted, and we will address them with our team to ensure a more pleasant experience for our guests in the future. We appreciate your kind words about our desk staff and hope to welcome you back for a smoother stay next time.

10/10 - 훌륭해요

Chakita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was absolutely beautiful
2024년 2월에 4박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 26일
Chakita, We're delighted to hear that you found the property beautiful! Thank you for taking time to share your experience with us. If you have any further feedback or if there's anything we can assist you with, please feel free to reach out. We hope to have the pleasure of hosting you again in the future!

10/10 - 훌륭해요

Rebecca 님, Bremerton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 26일
Thank you for your excellent rating, Rebecca! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for family vacation. Amenities, food, beverage, pools, etc all make for a comfortable and relaxing stay!
2024년 3월에 3박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 21일
Thank you for your positive review, Chris! We're thrilled to hear that you had a perfect family vacation and enjoyed our amenities, food, beverages, and pools. We aim to provide a comfortable and relaxing stay for all our guests, and we're delighted that we could meet your expectations. We look forward to welcoming you and your family back for another wonderful stay in the future!

8/10 - 좋아요

Trishia Charlotte

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This property is nice…however the adult pool and gym are way too small for the amount of people checked in. The gym could use a good cleaning as there were many dust bunnies. Overall, the property itself is nice. The pickleball courts were well kept as were the overall grounds.
2024년 3월에 7박 숙박함
답변 제공: -John Peart, General Manager 님, 2024년 3월 21일
Trishia Charlotte, Thank you for your review. We appreciate your feedback about the adult pool, gym, and cleanliness. We will address these issues with our team to ensure a better experience for our guests in the future. We're glad to hear that you enjoyed the pickleball courts and grounds. We hope to welcome you back again soon for an even better stay.