테라스/파티오

소네스타 ES 스위트 템피 여행 후기

3 out of 5
소네스타 ES 스위트 템피
5075 S Priest Dr, Tempe, AZ

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 767개 이용 후기 중 338개" "
평점 8 - 좋아요. 767개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 767개 이용 후기 중 100개" "
평점 4 - 별로예요. 767개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 767개 이용 후기 중 74개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋습니다.
가성비 좋습니다.
2021년 12월에 2박 숙박함
답변 제공: GM 님, 2021년 12월 20일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Victoria Camagong Director of Sales Sonesta ES Suites Tempe

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장으로 갔고 .만족했습니다. 가성비가 좋습니다. 쾌적함
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다.
출장으로 예악했는데 쾌적하고 만족했다고 합니다.
2019년 1월에 1박 숙박함

6/10 - 괜찮아요

Dejah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed that this property was quiet and low traffic with regard to it not being very busy. However, the continental breakfast, all three days we were there, was AWFUL. Not only was it not put out on time, the food was obviously used from previous days, only half of what was advertised was put out, the juice machine was broken, the pancake machine was broken, and the only thing safe to eat seemed to be the muffins. It was very disappointing and dirty. My daughter got sick after putting some sort of hot-sauce on her food that looked like no one has been washing the container and the sauce seems to just be put out constantly then refrigerated again. It was gross. Same with the milk.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Alisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a hot breakfast every morning and there was only one woman working. She did a great job! The front desk Staff were helpful and kind and accommodated my late checkout. They also helped with directions. I loved the room and the kitchen to prepare meals. Centrally located for where I wanted to be and easily walkable to the oasis waterpark.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Andrea

단체 여행
Let’s see.. you need to enforce the pets policy because it was so much dog feces by where we stayed. It was ridiculous. You literally had to watch where you were walking and the lighting around there is horrible. You can be attacked anytime right there because it’s so dark in that area. Other than that, everything else was OK would I stay at your facility again? I probably would. It wasn’t bad like that. It was just like the issues with the dog feces and the lighting around the property. It needs to be improved. It’s not safe at all.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Austin

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cool setup for the rooms basically looking like apartments, overall the area was kept nice and parking is easy. The room itself, while over all nice and clean in some areas, were lacking in others. The bathroom still had remnants of hair and such littered throughout and stuff wasn’t always scrubbed or wiped down. Some small bugs did fly out of the bathroom vent at one point, so a bit wonky with the duct work but it wasn’t enough to deter the stay. Staff was great, friendly and precise.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Austin, thank you for sharing your experience at Sonesta ES Suites Tempe. We're pleased to hear you found our suite-style rooms appealing and appreciated the easy parking. We apologize for any inconsistencies in cleanliness you experienced; your feedback is truly important to us. It's delightful to hear that our team members made a positive impression on you. We hope to have you back for an even better experience next time.

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Robert, we're thrilled to hear you had a great stay at Sonesta ES Suites Tempe! We appreciate your high rating and we hope to have the pleasure of welcoming you back soon. Thank you for choosing us!

8/10 - 좋아요

Whitney Orkesia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good. Only thing that can be changed is the breakfast. It wasn't enough options to eat.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Whitney, it's pleasing to hear you were generally satisfied with your stay at Sonesta ES Suites Tempe. We appreciate your feedback about breakfast, and find your insights beneficial as we continuously aim to improve our selection. We welcome the chance to provide an enhanced experience on your next visit.

2/10 - 너무 별로예요

Ricardo

별로예요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
We appreciate your feedback, Ricardo.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Teresa

출장 여행
별로예요: 숙박 시설 상태 및 시설
Rooms are easily accessible to the public from parking lot. Unfortunately someone was able to drive in, looking for someone in early morning and caused ms for disruption knocking on doors, yelling, and banging on windows to my room. Felt very unsafe.
2024년 4월에 1박 숙박함

8/10 - 좋아요

gina

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Gina, it's wonderful to hear that you had a positive experience at Sonesta ES Suites Tempe. We're grateful for your feedback and sincerely hope to host you again soon!

10/10 - 훌륭해요

Bobby

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was excellent, rooms clean.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Bobby, thank you for your kind words about Sonesta ES Suites Tempe. It's great to hear that you appreciated our commitment to exceptional service and cleanliness. We look forward to welcoming you back for another delightful stay.

4/10 - 별로예요

Danielle

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The AC units weren't working properly and was hot in the room.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Danielle, we regret to hear about the challenges experienced with the room temperature. Ensuring our guests' comfort is vital to us, and it's clear this did not meet your expectations. We appreciate your feedback, and our team members will look into this matter thoroughly to avoid any similar instances for our future guests. We hope you consider granting us another chance to provide a better experience.

10/10 - 훌륭해요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Crystal, thank you for sharing your experience at the Sonesta ES Suites Tempe. We're thrilled to read you appreciated our prime location. We hope your travels bring you back our way soon!

8/10 - 좋아요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto las instalaciones en general y buena atención
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Miguel, es genial saber que disfrutaste tanto de las instalaciones como del atento servicio de Sonesta ES Suites Tempe. Nos esforzamos por brindar a todos nuestros huéspedes una experiencia ejemplar. Realmente apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en su próxima visita.

10/10 - 훌륭해요

Xochitl

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very private
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Xochitl, thank you for sharing your experience at Sonesta ES Suites Tempe. We're delighted to hear that you appreciated the privacy. It's one of many qualities that distinguish us. We hope to welcome you back on your next visit to Tempe.

6/10 - 괜찮아요

Armando

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Armando, thank you for taking the time to rate your stay at Sonesta ES Suites Tempe. We value your feedback and aim to provide an exceptional experience to each of our guests. If there are any specific areas of improvement you believe we should focus on, we would appreciate you sharing those with us in the future. We hope to welcome you back soon.

8/10 - 좋아요

Srijith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was exceptional! I checked in at the property at 1.30 am and I informed the front desk that I would be checking out at 6.30 am. I was told that the breakfast would be available at 7.00 am. When I told the receptionist that I have a sightseeing tour booked at 6.45 and so I will have to skip the breakfast, she said that she will try to see if anything could be made available earlier, and to my pleasant surprise she had a breakfast pack, with bread jam, muffins, fruits and water kept ready for me when I came to check out at 6.30 am. I would like to appreciate the thoughtfulness and hospitality of the representative, Leah J.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Srijith, we are thrilled to hear about your wonderful experience at Sonesta ES Suites Tempe. Our team members like Leah are passionate about hospitality and ensuring every guest feels valued. It's delightful to know that her thoughtful gesture made a significant difference in your stay. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back to our unique hotel in the future.

10/10 - 훌륭해요

Rogelio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Rogelio, thank you for sharing your feedback. We're so glad to hear you had a pleasant experience at Sonesta ES Suites Tempe. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were genuinely hospitable. Thank you for a wonderful visit.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Anthony, we appreciate your feedback on your recent visit to Sonesta ES Suites Tempe. Receiving positive comments regarding our hospitable team members always makes us smile. We are delighted to hear that your visit was wonderful. Do consider us again for your future travels.

6/10 - 괜찮아요

Chuck

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Noisy at night.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Chuck, it's regrettable to hear about your experience with nighttime disturbances. We strive to ensure all our guests have a peaceful stay, and we appreciate this feedback. Measures will be taken to improve. We hope you would consider staying with us again in the future.

10/10 - 훌륭해요

Melissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was perfect and comfortable. Couldn’t be happier, we stayed in a two bedroom and it was super spacious and had two bathrooms. Worked well for our family giving everyone a little more privacy than a regular hotel room. Breakfast was very good!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Melissa, it's wonderful to know you found the Sonesta ES Suites Tempe comfortable and ideal. We are thrilled your family appreciated the enhanced privacy provided by our two-bedroom suite and enjoyed our breakfast. We hope to become your go-to choice for accommodations in the future. Thank you for sharing your uplifting experience.

10/10 - 훌륭해요

Emily

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, very clean and comfortable. I felt very safe here.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Emily, thank you for your kind words regarding the excellent service and comfort at Sonesta ES Suites Tempe. Providing a secure and hospitable environment is one of our top priorities. We're thrilled that your stay was enjoyable and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Anthony

가족 여행
Decent hotel! Room was decent size. Breakfast was ok. Few issues. Close to many things and other food options. Expensive time in phx right now, but we stay here again when lrices go back down. Things are a little aged and beat up which was fine for us, and the kids. Pool was
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Anthony, thank you for taking the time to share your experience. We're glad that you found our location convenient with access to various amenities. It's pleasing to know that our room sizes met your expectations. However, we note your remarks about some aspects that could use enhancements. We are constantly working on improving our rooms and facilities to make our guests' stay even more pleasant. We're glad to hear your plan to visit us again and look forward to offering you an even better experience.

2/10 - 너무 별로예요

Husain 님, Sammamish

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no housekeeping for the entirety of my stay of 5 days. The trash was not taken out nor my towels/toiletries refreshed. Spoke to the front desk too but each time the simply apologized and ignored my request. I choose this hotel as breakfast was included, however for half of my stay they were out of breakfast 30 mins prior to end time. Even coffee/creamer was not refilled citing machine is not working. I spotted multiple cockroaches in the kitchen area during my stay. My socks soiled as I walk across the carpet. I did not have a pleasant stay and do NOT recommend this hotel.
2024년 3월에 4박 숙박함
답변 제공: Sonesta ES Tempe 님, 2024년 3월 19일
Hello, We are so sorry to hear that your stay was less than satisfactory, however thank you for providing this feedback and we will be sure to share with the team. Thank you!

10/10 - 훌륭해요

Alia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that the mall was a walking distance. Everything inside the room was great besides the pull out couch! Was unexpectedly dirty but other two beds were perfect!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Alia, it's pleasing to hear that you found the close proximity of Sonesta ES Suites Tempe to the mall convenient. We're glad to know you were pleased with many aspects of your room, but concerned to hear about the pull-out couch. Rest assured, we are committed to improving all aspects of our guest experience. Your generous rating is truly appreciated and we hope to welcome you back soon, ensuring an even better visit next time.

10/10 - 훌륭해요

Anthony

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Anthony, it's simply wonderful to hear you had an excellent stay at Sonesta ES Suites Tempe. We sincerely thank you for your high rating. We aim to provide the best for our guests and it's rewarding to see when we've hit the mark. We're eagerly awaiting your next visit.

8/10 - 좋아요

Elizabeth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine for what we needed. Room was big but floors sticky. Staff was great! Breakfast was so so.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Elizabeth, it's delightful knowing your stay at Sonesta ES Suites Tempe met your needs. It's commendable that you found our team members excellent and enjoyed the spacious quarters. Nevertheless, we regret any shortcomings you experienced with the room's cleanliness and the breakfast. Please be assured we will address your observations for improvement. We hope to have another opportunity to give you a better experience in the future.

4/10 - 별로예요

Sonia

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
We wre there 21 days and only had the place cleaned once. We were told at checkin that if we requested a cleaning it would be done the next day, never happened. Breakfast was supposed to be provided. On several days there was no bread for toast, no milk for cereal and no forks to eat with. If you questioned it they said they were out. There was a large grocery store just down the road.
2024년 2월에 21박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Sonia, it's evident from your feedback that your stay did not align with our standard of service. We wholeheartedly apologize for the inconveniences you faced regarding the room cleaning and breakfast amenities. Assurances that specific services would be provided should be fulfilled - we regret this was not your experience. Your observations provide us with valuable insights that will help us to enhance our future guest experience. We hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Dawn Carol

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
While the property was nice, we arrived at 4:00pm and was told that they were completely booked and that our room wasn't ready. We left and literally got across the street and our phone rang saying our room was ready. Aside from that and finding disgusting mattresses while checking for bed bugs (no, there were none), the room was comfortable, the breakfast was good and the staff were cordial. And yes we would stay there again. I rated the room as avg. as our room was in need of remodeling.
2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Dawn, thank you for sharing your sentiments following your recent stay at Sonesta ES Suites Tempe. We’re pleased to hear our facilities were satisfactory and our breakfast offered met your liking. Apologies for the initial delay regarding your room, but we're relieved that it was swiftly rectified. We also ensure you that we take the cleanliness and conditions of our rooms seriously, and your remarks will surely be addressed. It’s wonderful to hear that despite some aspects, you'd consider staying with us again, and we're confident your next visit would be even better. We hope to welcome you back to a revitalized space during your next visit to Tempe.

10/10 - 훌륭해요

rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Thank you for this excellent rating, Rebecca!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta ES Suites Tempe! We'd love to host you again someday for yet another unforgettable visit.

2/10 - 너무 별로예요

Caroline

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
We appreciate the feedback, Caroline.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 - 괜찮아요

Vanessa 님, spokane

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Vanessa, we see that your stay with us resulted in a neutral experience. We aspire to ensure all guests have exceptional stays and your feedback is important to us. Should you wish to share further comments about how we could enhance your experience, please feel free to reach out. We hope to have the opportunity to serve you better in the future.

2/10 - 너무 별로예요

dustin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dilapidated, wet carpets, absolutely terrible
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Dustin, we regret to hear about your recent stay with us. It's unfortunate that you experienced issues with the carpets and the general condition of the property. Your feedback is crucial in guiding our efforts to enhance the guest experience. Rest assured, we'll take immediate steps to address these areas. We hope to have the chance to provide a better experience in the future.

6/10 - 괜찮아요

Shirley

Limited breakfast
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Shirley, it's unfortunate to hear you found the breakfast selection not to your full expectation. Continuous improvement is key to us, and we take guest feedback seriously in this pursuit. As part of this, your comment will be shared with our food and beverage colleagues for review. Thanks for your invaluable input and we do hope you'll give us another opportunity to serve you better on your next visit.

6/10 - 괜찮아요

ZELJKO

출장 여행, 가족 여행
좋아요: 직원 및 서비스
O-all the stay was good, nice pool and hot tub. The grounds are well looked after. The interior is desperately in need of upgrades as far as I’m concerned from finishes to appliances. The dishwasher has seen better days and the fridge was extremely noisy. The kitchen also could have used some more basic items like pots, pans, cutlery etc. All in all we still enjoyed our stay and we made things work.
2024년 2월에 15박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
ZELJKO, we appreciate you sharing your feedback. We're glad you enjoyed the pool and hot tub, and found our outdoor spaces well-kept. We regret to hear about the concerns regarding the kitchen appliances and amenity provisions. Although our facilities are indeed regularly maintained and replaced as needed, your experience shows us there's room for improvement. We've taken note of your recommendations for upgrading and further equipping the kitchen. It's pleasing to hear, though, that despite these aspects, you were still able to have a satisfactory stay. We look forward to potentially welcoming you back in the future.

8/10 - 좋아요

Ben

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Ben, we're delighted to see your positive ratings for Sonesta ES Suites Tempe. We're committed to providing our guests with memorable experiences and it's encouraging to know you appreciated your stay with us. We value your support and look forward to welcoming you back soon.

10/10 - 훌륭해요

Sophie

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Sophie, it's wonderful to see your five-star rating of Sonesta ES Suites Tempe. Our team is thrilled to know that your stay was satisfactory. We sincerely appreciate your feedback and hope to welcome you back soon for another pleasant experience.

8/10 - 좋아요

Zachary Neil

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
We appreciate you sharing this positive rating, Zachary!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Tempe. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay, was quiet and very clean with ample parking.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Diana, it's excellent to hear that you enjoyed your stay at Sonesta ES Suites Tempe. The cleanliness, tranquil atmosphere, and plentiful parking our property offers are benefits we're proud to showcase. Major thanks for taking the time to share your thoughts, and we hope to welcome you back anytime your travels bring you our way.

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Jean, we're delighted to see that you had an enjoyable stay at Sonesta ES Suites Tempe. We appreciate your rating. Should you choose to stay with us again, we'll strive to make your next visit a 5-star experience. Thank you again for your patronage.

2/10 - 너무 별로예요

Mahshid

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We walked in to our room and the smell was horrible. We called the front desk. Staff came and said it is a horrible smell. They changed our room . We went and moved our baggage to second room. When I walked to the kitchen area I walk to puddle of water. The sink or dishwasher was leaking. Called the front desk they had to change our room for 3rd time Keep in mind I was traveling with my elderly parents and they had to give us a room upstairs on second floor because there was no lower level was available., and we had to use stairs because there are no elevators. The next morning the staff helped and moved us back to a first floor. That was our 4th move during 3 nights stay. Staff are very nice. But the property needs a lot of work ! It is not clean. Overall our experience was not pleasant at all.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Mahshid, we regret that your stay was less pleasant than expected due to the multiple room changes you experienced. We appreciate your patience as our team members strived to find a suitable solution. It is valuable to hear your perspective on the property's cleanliness, as it helps us understand areas needing attention. Your feedback has been shared with the team for future improvements. We truly wished your interaction with our friendly team had extended to a more flawless experience overall. We're committed to providing quality stays and we hope for another opportunity to provide you with a much-improved experience next time.

10/10 - 훌륭해요

Josette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was amazing!! My kiddos loved it and having seperate rooms for them and my husband and I was fantastic! It was so wonderfully quiet and just an amazing place to stay!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Josette, thank you for your glowing review. We're thrilled to learn that Sonesta ES Suites Tempe provided an enjoyable stay for your whole family. It warms our hearts to hear you appreciated the serene ambiance and the separate rooms. Knowing that your kiddos loved it just as much is a real bonus. Thanks again, and we look forward to your next visit with us.

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was moldy and flooded
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
We appreciate your feedback, Lisa.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 - 괜찮아요

Liberty

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
We appreciate you leaving your feedback with us, Liberty.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Lynnette 님, Lafayette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Lynnette, it's wonderful to hear that your stay at Sonesta ES Suites Tempe was a pleasing experience. We're grateful that you took the time to rate us, even without a detailed review. We sincerely look forward to the next opportunity to make your stay a memorable, five-star adventure yet again.

8/10 - 좋아요

mitchell

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
hotel is not clean, finger prints everywhere, dirty rooms in the rooms. Pool was not usable.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Mitchell, we're sorry to hear that your stay was not up to your expectations. We aim to maintain a pristine environment and are disappointed you encountered issues with cleanliness. Your comments about our swimming pool also comes as a surprise, and we're keen to improve. We hope we can welcome you again in the future for an updated experience.

10/10 - 훌륭해요

Jeanette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Thanks for the fantastic rating, Jeanette!It's outstanding we could exceed your expectations during your stay at Sonesta ES Suites Tempe. We're all looking forward to your next stay with us.

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for taking the time to share your review with us, Karen!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta ES Suites Tempe.